2599 Customer Service courses

This Hotel & Hospitality Management Diploma with Holiday Representative Training will provide you with an understanding of the interrelationships between departments that drive performance in the hotel and resort industry. The course will introduce to the central philosophies of facilities and resource management, operating procedures and compliance requirements. You will focus on developing and maintaining effective teamwork and the management of staff relationships within a hospitality team. You will become proficient in developing food and beverage menus that meet cost requirements and the management of staff training processes. You'll learn about food service operations alongside a variety of academic disciplines, including foreign languages. This course covers a range of topics such as hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events. You'll also be provided with cash handling, function, restaurant service, and barista skills. Who is this course for? Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:45:00 Put Together Your Business Concept 00:10:00 Identify Your Target Market 00:10:00 Identify Your Competition 00:10:00 Write A Mission Statement 00:10:00 Downline Basics 00:15:00 Equipment And Supplies 00:10:00 Marketing And Quality Control 00:10:00 Wrapping Up 00:05:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Influences Which Affect the Industry 00:05:00 The Development of the Hospitality Industry 00:05:00 Hospitality Brands 00:15:00 Accommodation 00:05:00 Food Service 00:05:00 Successful Quality Management 00:05:00 Holiday Representative Your Introduction to Becoming a Holiday Rep 00:15:00 Defining the Career of a Holiday Rep 00:30:00 Exploring the Various Types of Holiday Reps 00:30:00 Exploring the Origins and Growth of British Tourism 00:30:00 The Components of the Travel and Tourism Industry 00:15:00 Factors that Affect Your Career 00:30:00 Nailing the Teamwork Element Required to Surpass Expectations 01:00:00 The Standard Duties of Holiday Reps 00:15:00 The Legalities Holiday Reps Need to Know About 01:00:00 The Holiday Reps Role in Keeping their Guests Safe 00:30:00 Effective Handling of Customer Complaints 00:30:00 Administration Duties 00:15:00 Crushing It With Customer Services 00:30:00 Creating the Perfect Welcome Meeting 00:15:00 Guide to Selling Excursions 00:15:00 Preparing and Conducting Transfers Successfully 00:05:00 Tallying Floats and Converting Currencies 00:30:00 Mock Exam Mock Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Final Exam Final Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Master the essential skills for career advancement with our Leadership & Management course. Explore topics like workplace equality, employee motivation, and conflict resolution. Ideal for professionals seeking career growth in any industry.

14 in 1 "Retail Assistant Training" Bundle only at £79 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Retail Assistant Training course you are looking for? Can't find the complete Training package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Retail and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one bundle has been designed by industry experts. We prioritised what learners were looking for in a complete Retail Assistant Training package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market. Furthermore, to help you showcase your expertise in Retail, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Retail Assistant Training Bundle Consists of the following Premium courses: Course 01: Retail Management - Level 5 Course 02: Logistic Management Course 03: Retail Strategy Course 04: Basic Product Management Course 05: Purchasing & Procurement Course - Level 3 Course 06: Level 3 Tax Accounting Course 07: Introduction to VAT Course 08: Commercial Law 2021 Course 09: Operations Management Course 10: Strategic Planning and Analysis for Marketing Course 11: Sales Negotiation Training Course 12: Basic Business Finance Course 13: Diploma in Quickbooks Bookkeeping Course 14: Customer Relationship Management Enrol now to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Retail Assistant Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID included in a one-time fee Free up your time - don't waste time and money travelling for classes Learn anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum Course 01: Retail Management - Level 5 Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 02: Logistic Management Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07:Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Basic Product Management Module 01: Course Introduction - Product Module 02: Definition of Product Module 03: Classification of Product Module 04: Consumer Goods Module 05: Business Goods Module 06: Levels of a Product Module 07: Product Quality Module 08: Product Mix Module 09: Product Life Cycle Module 10: Branding Module 11: Branding Strategies Module 12: Brand Equity Course 05: Purchasing & Procurement Course - Level 3 Module 01: Supply Chain Basics Module 02: Role of Procurement in an Organisation Module 03: The Purchasing Cycle Module 04: Purchasing Toolkits Module 05: Managing Competitive Bids Module 06: Quality Management Module 07: Supplier Relationship Management Module 08: Analysing and Reducing Risk in the Supply Chain Module 09: Improving Efficiency and Accuracy Module 10: Category Management Module 11: Inventory Management Module 12: E-Procurement Course 06: Level 3 Tax Accounting Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Advanced Income Tax Module 07: Payee, Payroll and Wages Module 08: Capital Gain Tax Module 09: Value Added Tax Module 10: Import and Export Module 11: Corporation Tax Module 12: Inheritance Tax Module 13: Double Entry Accounting Module 15: Career as a Tax Accountant in the UK Course 07: Introduction to VAT Module 01: Understanding VAT Module 02: VAT Terminology and Calculation Module 03: VAT Taxable Persons Module 04: VAT Registration Module 05: VAT Rates Module 06: Invoicing and Records Module 07: VAT Application in Goods, Services and Vehicles Module 08: Supply Module 09: The VAT Return Module 10: Tips on VAT Compliance Module 11: VAT Exemptions and Zero-Rated VAT Module 12: Miscellaneous VAT Issues and Penalties Module 13: Making Tax Digital Course 08: Commercial Law 2021 Module 01: Introduction of Commercial law Module 02: Business Organisations Module 03: International Trade: the Theory, the Institutions, and the Law Module 04: Sales of Goods Law Module 05: Consumer Law and Protection Module 06: E-Commerce Law Module 07: Competition Law Course 09: Operations Management Module 01: Introduction Module 02: Project Module 03: Business Development and Succession Planning Module 04: Process Module 05: Supply Chain Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Module 08: Manufacturing & Delivery Operations Module 09: Quality Module 10: Managing Risk and Recovery Module 13: Communication Skills Module 14: Negotiation Techniques Module 18: Business Environment Module 19: Business Writing Skills Course 10: Strategic Planning and Analysis for Marketing Module 01: An Introduction to Strategic Planning Module 02: Development of a Strategic Plan Module 03: Strategic Planning for Marketing Module 04: Strategic and Marketing Analysis Module 05: Internal Analysis Module 06: External Analysis Module 07: Market Segmentation, Targeting and Positioning Module 08: Approaches to Customer Analysis Module 09: Approaches to Competitor Analysis Course 11: Sales Negotiation Training Sales Negotiation Training Negotiation Station - How To Negotiate Successfully Course 12: Basic Business Finance Module 01: What is Business Finance? Module 02: Why Businesses Fail Module 03: The Principles of Business Finance Part 1 Module 04: The Principles of Business Finance Part 2 Module 05: The Balance Sheet Module 06: The Income Statement Module 07: The Cashflow Statement Module 08: A Business Finance Exercise Module 09: Financial Performance Indicators Module 10: Investment Analysis Module 11: Investment Analysis Exercise Module 12: Key Learning Points in Business Finance Course 13: Diploma in Quickbooks Bookkeeping Getting prepared - access the software and course materials Getting started Setting up the system Nominal ledger Customers Suppliers Sales ledger Purchases ledger Sundry payments Sundry receipts Petty cash VAT - Value Added Tax Bank reconciliation Payroll / Wages Reports Tasks Course 14: Customer Relationship Management Module 01: Introduction Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Retail Assistant Training bundle including- Students Graduates Job Seekers Job Holders Requirements Our Retail Assistant Training is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. Career path Having this Retail Assistant Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Retail Management - Level 5) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Retail Management - Level 5) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Most of the standard white-collar jobs nowadays depend on the fastest skills and that most importantly includes the typing speed skill ranging from 35-200 words per minute. So, if you're facing problems with your typing speed and your job is highly dependent on that, we have the right solution for you in this Touch Typing Masterclass course. This Certificate in Touch Typing Masterclass course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 40 CPD points) to make your skill development & career progression more accessible than ever! Typing the wrong letters can be frustrating, especially when you're in a hurry. With the help of this touch typing course, you will be able to memorise the location of letters, numbers, and other characters on the keyboard. As a result, you will be able to type faster and more accurately. This touch typing course creates the ability for you to understand typing rules and how you should be placing your finger on the keyboard. Upon completing this touch typing course, you will develop the perception of proficiency in touch typing the alphabet, and how to type sentences of any length using signs, dash, and parenthesis. Moreover, you will be able to learn about keyboard shortcuts and many secrets for accelerating your typing speed. What will I learn from this Touching Typing Masterclass? Learn to touch-type in the most efficient way Correct placement of the hand on the keyboard How to type faster spelling accuracy Best way to practice capital letters Typing with all the fingers Typing without continuously referring to your keyboard This touch typing masterclass certificate will also help you to create an impression of self-reliance and dedication that will surely attract prospective employers to give priority to your job application. Enrol in this touch typing masterclass course today to open and build enchanting career opportunities ahead. Take a step toward a brighter future! Why Prefer this Touch Typing Masterclass Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of this course: *** Touch Typing Masterclass - Updated Version *** Module 1: Introduction Module 2: How to Set up Your Computer Module 3: How to type the letters F and J Module 4: How to type the letters D and K Module 5: How to type the letters S and L Module 6: How to type the letter A and ; (semicolon) Module 7: How to type the letters E and I Module 8: How to type the letters R and U Module 9: How to type the letters T and O Module 10: How to type CAPITAL letters Module 11: How to type the letter C and, (Comma) Module 12: How to type the letters G and H Module 13: How to type the letters N and V Module 14: How to type the letters W and M Module 15: How to type the letters Q and P Module 16: How to type the letters B and Y Module 17: How to type the letters Z and X Module 18: How to type Colon and Semicolon Module 19: How to type Full Stop and Comma Module 20: How to type Question Mark and Exclamation Mark Module 21: How to type Dash, Parentheses and Quotation Marks *** Touch Typing Masterclass - Old Version *** Module 1: Getting Started Module 2: DRILL 1 the home keys Module 3: DRILL 2 e and i, g and h Module 4: DRILL 3 o and n, shift keys and t Module 5: DRILL 4 extra practice . and y Module 6: DRILL 5, and w Module 7: DRILL 6 m and u Module 8: DRILL 7 v and x Module 9: DRILL 8-sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Certificate in Touch Typing Masterclass exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? In the present era, typing is an essential skill for anyone who sees themselves working with a computer. Besides, this touch typing masterclass course is preferable for students, programmers, content writers, bloggers, researchers, and data entry operators. The touch typing masterclass course doesn't require any academic background and is open to everyone. HOW TO USE RESOURCES: To use the resources, just download them and open them using a browser. You can use Google Chrome to open them, but Safari or any other browser can also be used. Just make sure to enable javascript in the browsers for the automatic correction/ highlights. Requirements You will not need any prior background or expertise to enrol in this course. Career path Enroling on this Touch Typing Masterclass can lead to the following career paths: Data Entry Operator Customer Service Executives Email Marketing Executives Personal Assistant Administrative Executive And many more office job roles requiring you to type fast! Certificates CPDQS Accredited Certificate Digital certificate - £10 Certificate in Touch Typing Masterclass at QLS Level 1 Hard copy certificate - £59 Show off Your New Skills with a Certification of Completion After successfully completing the Certificate in Touch Typing Masterclass at QLS Level 1, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 59 GBP inside the UK 69 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

This comprehensive course will help you learn the basics to advanced mechanisms of chatbot development using deep learning with Python. This course is a complete package for beginners to learn chatbot fundamentals with deep learning and its applications and build it from scratch using deep learning (RNNs) with Python.

Animation and Design Course Overview Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this animation and design course will set you up with a solid foundation to become a confident animator expert/animation and design and develop more advanced skills. This comprehensive animation and design course is the perfect way to kickstart your career in the field of animation and design. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive animation and design course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of animation and design. Entry Requirement There are no academic entry requirements for this animation and design course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Method of Assessment On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Career path This animation and design course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction to the Course Introduction to Make Money with Your Skills Your Potential to Earn $1000 a Month or More Your Earning Potential Setting Up for Success How to Create a Profitable User Account Recommendations for your New Fiverr Account Service Ideas to Earn Money With your New Skills Making the Hard Work Easier Strategy to Find The Best Ideas for Gigs Creating Gigs that Sell Writing a Great Description for Your Gig Promoting and Traffic Getting Traffic With Gig Optimization Getting Traffic by Promoting Outside of Fiverr Paid Campaigns to Promote Your Gigs Using Facebook Ads Taking your Service to the Next Level Handling Customer Service Handling Difficult Customers How to Upgrade Your Fiverr Account Helping More and Getting More Sales Conclusion Making More Money Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

In this course, you will learn crucial British Sign Language vocabulary, grammar, and conversational abilities. In addition, you will discover more about deaf culture and gain a deeper understanding of the difficulties faced by those who have hearing loss. This Course At A Glance Live Zoom classes with an expert BSL tutor, Adam Linsdell. Gain an extensive understanding of fingerspelling and several greetings. Discover the deaf culture and deaf awareness in depth. Acquire knowledge of several commonly used questions, basic conversations, and more. High-Quality resources that will help you to learn BSL easily. CPD-accredited certificates recognised by employers and professional organisations. Enhance your communication skills through practical exercises. British Sign Language for Beginners Course Overview Do you want to start your learning journey in British Sign Language? Our new curriculum for the CPD Accredited BSL Beginners Course is designed to provide a comprehensive foundation in British Sign Language. With our experienced instructors, you will learn essential vocabulary, grammar, and conversational skills to communicate with the Deaf community confidently. Additionally, our interactive ZOOM Live sessions and face-to-face practical exercises will enhance your understanding and fluency in BSL. Our curriculum is designed to cater to both beginners and those with prior knowledge of singing. You'll learn the basics through a guided approach and develop your skills with practical exercises and real-life scenarios. Our ZOOM live lessons span over 10 hours, with 2 hours per week. By the end of this course, you will be equipped with the necessary tools to communicate with the Deaf community and create meaningful connections effectively. British Sign Language for Beginners, Autumn 2024 Please book your place in advance Weekly via Zoom Online Live Class. You can attend the class online from home/workplace. Day & Time: 10:00 am – 12:00 pm (Thursday, 2 hours per week) Class Starts: August 29, 2024 – September 26, 2024 Venue: Zoom Online Teacher: Adam Linsdell Contact us for more information. Who should take this course? This course is designed for people, groups, or organizations that want to improve their interaction with deaf coworkers, clients, friends, and family. It is also ideal for those interested in learning sign language as a means of communication or for personal enrichment. Whether you are a beginner or have some knowledge of sign language, this course will provide you with the necessary skills to effectively communicate with the deaf community. Learning Outcomes Upon completion of the BSL Beginners Course, participants will achieve the following learning outcomes: Gain extensive knowledge of deaf culture and BSL. Utilise communication tactics with deaf people. Identify communication aids and accessibility provisions for deaf people, and explain equality legislation. Fingerspell names and unfamiliar words with confidence and accuracy, facilitating effective communication. Develop short conversations and ask questions about a range of simple, everyday topics, enabling meaningful interactions and connections. Demonstrate a basic vocabulary for greetings, meeting people, and number signs. Be able to express ideas and engage in basic communication in BSL. Join us and embark on an exciting learning journey that will open doors to a whole new world of communication. Enrol in the Introduction to BSL Beginners Course - CPD Certified Zoom Live, F-to-F Training Now! Course Curriculum The history of deafness and the origins of sign language We look back through history and consider how attitudes and policies impact deaf people then and now. As we delve into the history of deafness, it becomes evident that societal attitudes and policies have played a significant role in shaping the experiences of deaf individuals. Experiences of deafness You'll gain an insight into unique communities that identify not as a group with a disability but as cultural minorities with their own language. By understanding these communities and their experiences, we can challenge the notion that deafness is solely a disability and instead recognize it as a diverse and valuable aspect of human diversity. Statistics around hearing loss Learn about the Statistics around hearing loss that will also help you realise how important it is to learn BSL. Understanding these statistics can provide a broader perspective on the prevalence and impact of this condition. Communication tactics: Understanding the best communication tactics with deaf people is crucial in fostering effective and inclusive interactions. By utilizing methods such as sign language interpretation, visual aids, and assistive technologies, we can bridge the communication gap and create a more inclusive society for individuals with hearing loss. Communications aids and support You will learn about some commonly available communication aids and support from qualified communication-support professionals, including technology such as real-time speech-to-text. Technology and equipment Learn about the technology and equipment we can use while communicating with deaf people. This includes devices like hearing aids, cochlear implants, and video relay services, which enable individuals with hearing loss to communicate effectively. Access and Equality Legislation We look at why equal access is important, the effectiveness of lipreading, guidance on good communication, and adjustments related to deafness. Greetings Learn essential BSL greetings to initiate conversations and create a welcoming atmosphere. These greetings include basic phrases such as "hello," "good morning," "how are you?" and more which are essential for establishing rapport and building relationships with deaf individuals. The BSL Alphabet and Fingerspelling Master the BSL alphabet and develop the ability to fingerspell words accurately, facilitating clear communication of names and unfamiliar vocabulary. This skill will enhance your overall fluency in BSL and make conversations more inclusive and accessible for everyone involved. Meeting People Acquire the skills to introduce yourself and engage in basic conversations, enabling you to establish connections and build rapport with the deaf community. These skills will not only help you in social settings but also in professional environments where you may need to interact with deaf individuals. Questions Develop proficiency in asking questions using sign language, allowing for effective communication and understanding in various contexts. It enables you to gather information, clarify doubts, and engage in meaningful conversations, fostering stronger connections and relationships with deaf individuals. Numbers Explore the world of numbers in BSL, equipping you with the knowledge to express numerical concepts accurately. This skill is particularly useful in educational settings, as it allows you to teach and learn mathematical concepts using sign language. Additionally, understanding numbers in BSL can also be beneficial in professional settings, such as when discussing age, quantities, financial matters, or analysing data. Basic Conversations Enhance your conversational skills by learning vocabulary and phrases related to simple, everyday topics, empowering you to engage in meaningful exchanges. By improving your conversational skills in BSL, you can confidently communicate with deaf individuals and create inclusive environments. This can be especially valuable in social settings or when working in customer service roles where effective communication is essential. Customised Content (Depending on Participant's Interests) The course content can be tailored to your interests, allowing for exploration of areas such as colours, animals, and travel within the context of BSL. Learning BSL can also provide a deeper understanding of deaf culture and foster empathy toward the challenges faced by the deaf community. Moreover, being able to communicate in BSL can open up new opportunities for personal and professional growth, such as volunteering or working in organisations that support the deaf community. Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully completing the live training, you will be eligible to receive your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version as well as hardcopy version at a free of cost.   FAQs How long is the BSL Beginners Training Course? The BSL Beginners Course is typically a 10-hour program. How many levels are there in BSL? In BSL, there are six levels that individuals can progress through to develop their signing skills. Each level builds upon the previous one, allowing individuals to gradually expand their vocabulary, grammar, and fluency in the language. These levels provide a structured framework for learning BSL and enable individuals to achieve proficiency in both receptive and expressive signing abilities. Are there any prerequisites for enrolling in the course? No, there are no prerequisites for enrolling in the BSL Beginners Training Course. It is designed for individuals with no prior knowledge of British Sign Language. Is there a certificate provided upon completion of the course? Yes, upon completion of the course, you will receive a certificate of completion. This certificate can be used to showcase your proficiency in British Sign Language to potential employers or educational institutions. What is the duration of each live Zoom session? The duration of each live Zoom session is typically two hours. This allows for a focused and interactive learning experience while accommodating busy schedules. How many students are typically in each class? Typically, there are around 10 -15 students in each class. This class size allows for individual attention from the instructor and promotes a collaborative learning environment among peers. How do I start learning BSL? To start learning British Sign Language (BSL), you can enrol in an Introduction to British Sign Language - BSL Zoom Live Course offered by Lead Academy or find online resources that offer introductory lessons. It is important to practise regularly and immerse yourself in the language by interacting with the Deaf community or joining sign language clubs. Lead Academy's Zoom classes provides you with an interactive learning experience where you can practise your signing skills with a qualified instructor and fellow learners. Why is BSL important? BSL is important because it allows deaf individuals to communicate effectively and participate fully in society. It is their native language and provides them with a means to express themselves, access information, and engage in social interactions. Additionally, BSL promotes inclusivity and helps bridge the communication gap between deaf and hearing individuals, fostering understanding and equality.

Animal Care Level 3 Course is an extensive program designed for individuals passionate about animal welfare and interested in acquiring professional or personal skills in animal care. This course offers a deep dive into the essential aspects of caring for a wide range of animals, ensuring that participants are well-equipped with the knowledge necessary to enhance the lives of these creatures.

Get detailed customer behaviour insights and know-how to measure the return on investment across various retail business aspects by enrolling in our Retail and Data Analytics course. Based on a set of Retail Management principles, this exclusive learning package mentors you to excel in Retail and Data Analytics to convey its benefits to your retail business and prepare yourself for future opportunities and challenges. Retail and Data Analytics training focuses on sales, inventory, productivity, customers, and many crucial business operation aspects. After your successful completion, you'll be far more capable of dealing with product efficiency complications, communicating with the reputed Retail Organizations, delivering improved customer service to lure more people on the door and much more. Enrol today and find smart ways to make your prospects feel comfortable. Learning outcomes Get introduced to retail and data analytics Learn to convert insights into profits Learn how actually to use reusable bags and seats. Read up on compromise price effect Understand the left digit effect Learn the concept of treasure hunt Use data to find new micro-markets Gain the knowledge on competitor threat analytics Know the hardcore terms Know the tracking effectiveness of celebrity marketing. Recognize the benefits of real analytics Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is This Course for? This course is intended to teach individuals all the required aspects of Retail and Data Analytics and the ability to provide contingency and recovery plans for a high-performing organisation or business. Requirements The Retail and Data Analytics is open to all students and has no formal entry requirements. To study the Retail and Data Analytics, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path This course is intended for those wanting to work in an operational or support area and take responsibility for identifying risk-related issues. As such, it covers the following careers and roles: Retail Financial Analyst Insights Analyst Retail Junior Retail Sales Analyst Retail Category Finance Analyst Test Analyst- eCommerce Transformation-Retail Insight Analyst Application Support Analyst Contract Business Analyst

Enhance your healthcare communication skills with the British Sign Language (BSL) - Health and Medical Signs course. Gain comprehensive BSL knowledge and master medical terminology through interactive videos and quizzes. Ideal for healthcare professionals and anyone interested in bridging communication gaps in medical contexts. Enroll now for a globally recognized CPD certification.