2433 Customer Service courses

The reputation of the service of a restaurant mainly depends on the behaviour and service of the waiters. Do you want to be an efficient and cheerful waiter? Learn the skills you need to be a waiter from this Professional Waiter Diploma course. This course will teach you the steps you need to follow to be a professional waiter and start your career. This Professional Waiter Diploma Course has been divided into several easy-to-digest, manageable sections that will help you grasp each concept- from the basic to advanced course components. Get skilled in our comprehensive Professional Waiter Diploma course and start your career as a waiter. Our Professional Waiter Diploma course lessons were prepared by experts and feature interactive activities and assessments to ensure that all vital medical procedures and duties are taught promptly. By enrolling in this Professional Waiter Diploma course, you'll learn how to establish yourself as a valuable asset in any challenging environment.  Learning Objectives Learn about the duties of a waiter Be able to communicate with your clients properly Understand the hygiene and safety procedures of the restaurant Run your restaurant properly Learn the process of starting your own restaurant business Familiarise with the rules and regulations of restaurant management Be able to serve your clients with care Who is this Course for? This Professional Waiter Diploma course is ideal for aspiring waiters who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of the principles of restaurant management or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course; however, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Professional Waiter Diploma course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Waiters Bartenders Baristas Restaurant Owners Hotel Managers Kitchen Assistants Course Curriculum Module 01: Customer Service and Service Sequence Customer Service and Service Sequence 00:20:00 Module 02: Equipment Handling Technique Equipment Handling Technique 00:16:00 Module 03: Hygiene Hygiene 00:21:00 Module 04: Beverage and Tobacco Beverage and Tobacco 00:12:00 Module 05: Understanding Risks and Preventive Measures Understanding Risks and Preventive Measures 00:15:00 Module 06: Food & Beverage Control and Selling Techniques Food & Beverage Control and Selling Techniques 00:15:00 Module 07: Tips and Hints for Success in Waiter profession Tips and Hints for Success in Waiter profession 00:19:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Transport And Logistics Training Course is Now The Most Demanding Course to Advance Your Career! Learner who want to advance in this sector should take this Transport and Logistics course. Beginning with the fundamentals, our course eventually moves on to an advanced topic. Therefore, each lesson of this Transport And Logistics is intuitive and easy to understand. In this online logistics training, some essential information about the main modes of transport, various means used for transporting cargo or goods are covered. Key Points You'll Learn: Learn Logistic Management and Organisation. Get Expertise on Framework Plan for Logistics. Learn Sourcing, Purchasing, and Procurement Management. Learn about Supplier Relationship Management. Know the Principles of Warehousing and Transport Management. Along with the Transport And Logistics course, you also get: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced course modules Curriculum Breakdown of the Transport And Logistics Training Course:- Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Transport And Logistics course. Requirements To enrol in this Transport And Logistics course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Transport And Logistics, such as- Logistics Coordinator: £25,000 to £35,000 per year Supply Chain Analyst: £30,000 to £45,000 per year Transport Planner: £28,000 to £40,000 per year Warehouse Manager: £30,000 to £45,000 per year Freight Forwarder: £25,000 to £35,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to improve your current abilities or make a career move? Our unique might help you get there! Expand your expertise with high-quality training - study the and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Business Management online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this course in around 09 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enroling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enroling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enroling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. >> Course Curriculum << Module 01: Introduction to Business Management What Is Business Management? Management in Industry The Roles of an Owner Characteristics of Management Functions of Management Understanding Organisational Structure The Impact of Organisation Design Module 02: Operations Management The Concept of Product: Goods & Services Operations Management Defined The Operation System The Operations Objectives Factors to Consider Role of Operations Manager Module 03: Introduction to Business Analysis Definition Context Core Concepts Importance Knowledge Area Key Terms Module 04: Strategic Analysis & Product Scope Introduction What Is Strategy? Strategy Development External Environment Analysis Porter's Five Forces Model Internal Environment Analysis Degree of Actual & Potential Competition Competitive Strategy Analysis Achieving & Sustaining Competitive Advantage Module 05: Project Management What is Project Management? Constraints of a Project Project Life Cycle Understanding the Project Life Cycle Module 06: Business Development & Succession Planning Definition Laying the Groundwork to Develop a Business SWOT Analysis Process of Development Succession Planning Understanding the value of Succession Planning Elements of a Succession Plan Module 07: Business Process Management Fundamentals The Vision Phase The Design Phase The Modelling Phase The Execution Phase The Monitoring Phase Module 08: Planning & Forecasting Operations Demand & Forecasting Things to Know About Forecasting Forecasting Methods Aggregate Planning Planning for Product Pricing Relationship of Cost Structure to Pricing Module 09: Performance Management Definition Components The Three Phases of Performance Management Kolb's Learning Cycle Goal-setting Theory of Motivation The Importance of Motivation Module 10: Management of Cash & Credit Cash Management The Need for Cash Cash Budget What Is Cashflow? Cash Flow Problems Remedies for Cash Flow Problems Credit Management Module 11: Managing Risk & Recovery Introduction Planning Identifying Risks Creating Risk Categories Identifying the Project Risks Investigating the Results of Risk Identification Module 12: Quality Management Introduction Quality Policy Determination Benefit/Cost Analysis Preparing for Quality Control Quality Assurance Applying Module 13: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 14: Business Environment Importance Types of Business Environment Social Responsibility of a Business Ethics Module 15: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Cultivating Organisational Habits Module 16: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Module 17: Human Resource Management HRM Models of HRM The Role of the HR Department Aims of HRM HRM & personnel management Module 18: Motivation & Counselling The process of motivation Types of motivation Motivation theory Motivation strategies Module 19: Customer Service Introduction The Power of Positive Thinking in Customer Service Types of Difficult Customers & How to Help them How to Deal with Difficult Customers Aspects of Phone Etiquette Using Proper Phone Language Eliminate Phone Distractions Inbound Calls Outbound Calls Handling Rude or Angry Callers Module 20: Time Management Activities Planning & Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Module 21: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Management Course has been professionally-designed for motivated learners who are looking to add a new skill to their CV and stand head and shoulders above the competition. Learn the latest industry-specific information with the Business Management - Course. Enrol on the Business Management Course and learn a new professional skill from anywhere, at any time! Requirements Enrol on the Business Management Course with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Business Management Course without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Business Management Course online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path After completing this Business Management Course, you are to start your career or begin the next phase of your career in this field. Our entire course will help you to gain a position of respect and dignity over your competitors. The certificate enhances your CV and helps you find work in the field concerned. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Functional Skills Maths is essential for everyday life, from calculating bills to working out a discount in a sale. Understanding integers, fractions, decimals, percentages, and ratios are all necessary skills that are needed to function in modern society. Learning outcomes: Develop an understanding of integers and how to perform operations with them. Learn about factors, multiples, and simplification rules to solve numerical problems. Develop an understanding of fractions, decimals, and rational numbers and learn how to perform operations with them. Understand approximation, estimation, and scientific notation or standard form. Learn how to calculate percentages and ratios and how to apply them to real-life situations. Understand profit, loss, discount, and tax and learn how to calculate them in different scenarios. This Functional Skills Maths course covers a range of topics that are essential for daily life. Through this course, you will learn about integers, factors, multiples, fractions, decimals, rational numbers, approximation, estimation, scientific notation or standard form, percentages, ratios, and profit, loss, discount, and tax. This course aims to provide you with the knowledge and skills needed to function effectively in modern society. Whether you are a student, professional, or someone who wants to improve their math skills, this course is suitable for anyone who wants to develop their mathematical abilities. The course is delivered through online tutorials, quizzes, and video lectures, allowing you to learn at your own pace and in your own time. Upon completion of this course, you will be able to perform mathematical operations with integers, fractions, decimals, and percentages. You will be able to calculate ratios and apply them to real-life situations. You will also be able to understand profit, loss, discount, and tax and how to calculate them in different scenarios. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students who want to improve their math skills. Professionals who need to perform calculations as part of their job. Individuals who want to develop their mathematical abilities. Anyone who wants to improve their understanding of maths. Career path Accounting Assistant: £16,000 - £28,000 per year Sales Assistant: £14,000 - £22,000 per year Administrative Assistant: £16,000 - £24,000 per year Retail Supervisor: £18,000 - £28,000 per year Customer Service Representative: £16,000 - £24,000 per year Warehouse Operative: £14,000 - £22,000 per year

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Overview Prove you are a dedicated and ambitious Retail Worker by completing your full education in this dynamic business sector. This course presents the principles, regulations, and customer expectations that will drive you to become an outstanding member of the Retail Industry. The Retail Operations Training Level 3 course has been constructed with the assistance of professionals and explains the different aspects of Retailing and the UK Consumer Market. You will be coached on dealing with complaints, enhancing the selling process, promoting excellent customer service, and an understanding of UK laws and regulations regarding retail. For the complete learning package for any shop working, sign up today. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Retail Operations Training Level 3. It is available to all students, of all academic backgrounds. Requirements Our Retail Operations Training Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 14 lectures • 03:25:00 total length •Module 1: Introduction to Retail Associate: 00:15:00 •Module 2: Qualities of a Retail Associate: 00:23:00 •Module 3: Retail Psychology: 00:12:00 •Module 4: Importance of Consumer Behaviour: 00:10:00 •Module 05: The Importance of Communicating with Customers: 00:18:00 •Module 06: Taking Trends and Targeting Customers Effectively: 00:10:00 •Module 07: The Sales Process and Dealing with Customers at the Checkout: 00:10:00 •Module 08: Consumer Rights Act: 00:16:00 •Module 09: Introduction to Visual Merchandising: 00:16:00 •Module 10: In-Store Design: 00:18:00 •Module 11: Exterior Design: 00:20:00 •Module 12: Health & Safety for Retail Stores: 00:20:00 •Module 13: Management Skills for Leading Your Team: 00:17:00 •Assignment - Retail Operations Training Level 3: 00:00:00

Boost Your Career By Enrolling In This Waiter Training Bundle To Overcome Your Challenges! Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPDQS Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Waiter Training and boost your career, then take a step in the right direction with this industry-standard, comprehensive Waiter Training bundle of courses, which are well organised. This Waiter Training bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPDQS Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress in your career with 12 months of unlimited access to this bundle of courses. If you enrol in this Waiter Training package, you will not be charged any extra fees. This Waiter Training Bundle Package includes: Course 01: Waiter Training at QLS Level 4 10 Additional CPDQS Accredited Premium Courses - Course 01: Food Safety & Hygiene Management Training Course 02: Food Allergen Course 03: HACCP Food Safety Levels 1 and 2 Course 04: Personal Hygiene Course Course 05: Nutrition and Hydration Course 061: Level 3 TACCP Training Course 07: Food Photography Course 08: Barista Course 09: Diploma in Customer Service Course 10: Workplace Productivity Course Success becomes a lot simpler with this Waiter Training bundle package, which allows you to monetise your skills. This Waiter Training bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium Waiter Training bundle of courses helps your professional development by receiving an endorsement from the Quality Licence Scheme and CPDQS Accredited Certificate. You'll be able to practice in your own time and speed. The course materials for Waiter Training are designed by experts, and you can access them. easily from any of your smartphones, laptops, PCs, tablets, etc. Master the skills. You need to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer This Waiter Training Bundle? You will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPDQS Get a free student ID card! (£10 postal charge will be applicable for international delivery) Engaging voiceover and visual elements for your convenience. Complete the bundle at your own pace. Free assessments and immediate results. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum: *** Module 01: Facts about Food Service Business and Waiters Module 02: The First Impression You Make Module 03: Calmness & Friendliness Module 04: Personal Health and Hygiene Module 05: Sanitary Food Handling Module 06: Personal Skills Module 07: Product Knowledge and Service Module 08: Service Sequences Module 09: Additional Responsibilities Apart from Food Serving Module 10: Supervisory Responsibilities Module 11: Safety Considerations Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Waiter Training at QLS Level 4 exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The bundle aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate of completion Digital certificate - Included Diploma in Professional Waiter Training at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Professional Waiter Training at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, completely free of charge. To Additional the Quality Licence Scheme Endorsed Certificate, you have to pay the price based on the level of these courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPDQS Upon finishing the Waiter Training bundle, you will need to order to receive a certificate accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - Printed Hardcopy Certificate £29 inside the UK. £39 outside the UK (International Delivery).

Embark on a journey into the world of coffee mastery with our Barista Training Program: Craftsmanship and Flavor. From understanding coffee beans to perfecting the art of latte art, this hands-on course will transform enthusiasts into skilled baristas. Dive into the rich history of coffee, master the espresso machine, and elevate your skills in grinding, dosing, and tamping. Immerse yourself in the art of milk frothing, explore classic coffee recipes, and gain insights into working as a professional barista. Join us and unlock the secrets to brewing excellence and the perfect cup of coffee.

10 QLS Endorsed Courses for Operations Manager | 10 QLS Endorsed Hard Copy Certificates | Life Time Access | Tutor Support

Overview Become a multi-talented manager who is skilled at running special events, and the efficient day-to-day practises in a busy Hotel. This Hospitality and Accommodation Managementcourse will train you in every aspect of Hospitality and ensure that you and your team deliver outstanding customer service. Hotels and Large-scale events need a strong individual to manage and steer the proceedings. The contents of this comprehensive course will give you that capability. You will be coached in every single factor for achieving the highest standards in Hospitality, which includes guidance on recruitment, training, operations, marketing, catering, crisis management and much more. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Hospitality and Accommodation Management. It is available to all students, of all academic backgrounds. Requirements Our Hospitality and Accommodation Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 12 lectures • 04:01:00 total length •Introduction to Hospitality Management: 00:21:00 •An Overview of Hotel Industry: 00:15:00 •The Process of Selection and Recruitment in Hospitality Industry: 00:21:00 •The Process of Development and Training in Hospitality Industry: 00:21:00 •Management of Front Office Operations: 00:19:00 •Management of Housekeeping, Engineering and Security Operations: 00:24:00 •Management of Food and Beverage Operations: 00:20:00 •Management of Service Quality in Hospitality Industry: 00:17:00 •Marketing in Travel and Tourism Business: 00:21:00 •Accounting in Hospitality Industry: 00:23:00 •Customer Satisfaction: 00:20:00 •E-Hospitality and Technology: 00:19:00