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34 Customer Service courses in Gorleston-on-Sea

Customer ServiceGorleston-on-Sea

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

SCA CSP Barista Skills Foundation

5.0(23)

By Etude Coffee

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.

SCA CSP Barista Skills Foundation
Delivered In-PersonFlexible Dates
£299 to £399
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Educators matching "Customer Service"

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Voncap Recruitment And Development

voncap recruitment and development

Great Yarmouth

Since Covid, older workers are the most likely to have become economically inactive (House of Commons, 2021), with only a third of self-employed people over the age of 54 still working. One in five people reporting that they could not carry on work as usual because of pandemic related issues (Institute for Fiscal Studies, 2020). One third of the UK employment market is currently aged over 50 (Centre for Better Ageing, 2020). Companies across England can no longer discriminate against older people. There is a need to increase recruitment of skilled, experienced personnel, who, through no fault of their own, find themselves in a very tough employment and recruitment situation. Many people over the age of 45, find that they need upskilling and help to move forward and make career adjustments. We facilitate learning for the prospective Employees and guide Companies to achieve the highest standard through their people. We focus on technology, General Data Protection Regulation (GDPR), wellbeing, and advertising to reach the key audience when looking for work. The issue is one of technology, Applicant Tracking Systems, (ATS) and the need for a unique CV that is non-Bias and one that can navigate these systems with ease. We help with reprogramming the mindset and overcoming the perceived barriers to regain self-respect and employment. With the increasing skills shortage across the UK, a large number of companies are reliant on recruitment agencies for both lower level roles and senior roles. The skills are there but due to the employers need to utilise intuitive recruitment systems in house, they are missing those who are just as capable of completing the role. Many people are not ‘Marketing People’ so cannot write a CV in order to sell themselves! We started our journey in 2017 with courses for the over 45’s, since then we have grown our courses to also have one which focuses on getting professionals back to work – those who have been managers, directors, business owners, who have lost work due to a variety of reasons within the economy and elsewhere. We now work with colleges and job centres to help people achieve their goals, find work, train and grow to where they deserve to be. We also have a selection of distance learning courses available, where people can focus on a particular area they would like to move their career towards. Contact us today for learning opportunities, employment courses, and the next step in finding both work and the mindset so achieve your individual goals.

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