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33 Customer Service courses in Cambridge

Customer ServiceCambridge

Customer Service

By Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Boost Customer Satisfaction: Join us 1 Day Training in Cambridge

By Mangates

Customer Service Essentials 1 Day Training in Cambridge

Boost Customer Satisfaction: Join us 1 Day Training in Cambridge
Delivered In-Person + more
£595 to £795
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Educators matching "Customer Service"

Show all 10
Capela

capela

Royston

Capela Ltd comprises 2 brands: Capela Training and Capela China. offers training in marketing, selling, customer service and business skills, primarily to travel, tourism, leisure and hospitality professionals in the UK and worldwide. Capela China offers training and consultancy to support UK destinations, tourism businesses and retailers to success in the Chinese inbound market.

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Prometheus Security And Safety Solutions

prometheus security and safety solutions

England

Prometheus has established a worldwide reputation for service excellence. We consult on all areas of security, showing diligence down to the finest detail. Prometheus is built on a solid foundation of unique talent, specialisms, and experience. At Prometheus, we pride ourselves in evidencing your security requirements are in safe hands. When you commission any of Prometheus’ services you are getting a personal and dedicated service you can solidly rely on. Our teams have spent their whole careers conducting protection operations across the globe and are ready to effect at a moment’s notice to safeguard that which is most precious to you. Prometheus has a global network that enables us to deploy our services wherever we are needed. Our services are led by personnel who possess adept skillsets in protection and surveillance tradecraft, coupled with specialist knowledge of the area they operate.

Encompass Safety Solutions Ltd

encompass safety solutions ltd

4.9(17)

Saint Ives

The collaborative, fresh and determined approach from Encompass Safety Solutions Ltd enables businesses across the UK to receive a valuable, strategic insight and direction to find the best solutions to even the most complex problems concerning legal compliance, mandatory training and the supply of consumables for the hospitality, leisure and catering industries. We provide businesses access to the best Health & Safety training, advice, information and supplies, and are the one-stop-shop for any business looking to stay safe and profitable. Health & Safety can often be seen as a minefield of red tape and endless paperwork but with the right advice and approach, compliance and legal obligations can be met without any undue fuss or stress. Customer service with personalised attention to detail Encompass Safety Solutions enjoys a reputation for quality, integrity and innovation and the feedback from customers & course delegates is always hugely positive. Our approach is centred around personalised attention to detail. Encompass Safety Solutions Ltd makes the customer service element its number one priority. We also understand that businesses need to stay operational, so by engaging us to take good care of your safety requirements, you can be assured that your time demands will be reduced wherever possible, freeing you up to get on with your job. Our aim is to provide businesses with access to the best training, information and supplies and to be the one-stop shop for any business looking to stay safe & stay profitable.

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Espi Ltd

espi ltd

5.0(8)

Cambridge

Established in 1994, we’re a Cambridgeshire based family run business with a difference. At Espi we have our very own Accountant as our MD who has built a successful company over the years. Due to our consistent and excellent level of customer service, we still have many of our customers today that started out with us 25 years ago and have been lucky enough to watch them evolve into what they are today. We are a Sage 200 Business Partner who specialise in Sage 200 services offering customer support for both your Sage system and network infrastructure. Not only that, we also cover all your IT service needs, providing you with unmatched Cloud and Cyber Security reliability. For top to toe, high quality service, Espi are the ones to choose.

GO 4 Schools (Hyperspheric Solutions)

go 4 schools (hyperspheric solutions)

Cambridge

In our Cambridge office you’ll find our Customer service and Technical support teams, half of our Software development team and the core of our Education services team. Newcastle is the home for the other half of our software team, and the rest of our Education services team is spread nationwide so we have a consultant near every school. We magic-away the geographical separation using the latest teamworking technology to act as a single team working to a common purpose.

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PETM

petm

5.0(27)

Peterborough

PETM LTD is a family-run business that was established in 2021, specializing in delivering essential training services for vocational drivers and transport audits for businesses in the heavily regulated Road haulage industry. The company focuses on two areas - training and auditing. Providing mandatory periodic Driver CPC (Certificate of Professional Competence) courses and First Aid Training in line with the latest Health and Safety Executive (HSE) requirements. In addition, we offer more than 300 CPD-accredited online and e-learning courses, covering a vast range of subjects across different sectors and areas of expertise. As an approved training centre by Pro Trainings UK and an approved consortium member of Driver CPC 4U, PETM LTD is committed to delivering high-quality training to meet industry standards Our audit services are focused on assisting businesses to improve compliance and safety. All our auditors are qualified ISO9001:2015 Lead Auditors giving you peace of mind that our audit is delivered to high standards and will be your first step to verifying your success in the transport industry. All our auditors are certified ISO 9001:2015 Lead Auditors, ensuring that our audits are conducted to the highest standards. With PETM LTD, you can have peace of mind knowing that our services provide a solid foundation for ensuring compliance and driving your success in the transport industry. The key services offered by PETM LTD include: Transport Compliance Audits: Our Operator Licence Audit is tailored to thoroughly review your management systems and documentation, ensuring full legal compliance with your operator licence undertakings and mitigating any risks to your licence. Transport consultancy and assistance: Our transport consultancy services will provide you with regular monthly visits to ensure your business stays compliant with all relevant legislation. We offer expert advice on improving compliance and achieving your goals in a legal, efficient manner. For National and International Licence holders, we provide additional support, including internal audits with detailed reports and recommendations for improvement. We also offer comprehensive assistance with your O Licence application, guiding you from start to finish. Driver CPC Courses - PETM LTD specializes in providing mandatory periodic Driver CPC courses classroom and online via ZOOM for vocational drivers. These courses ensure drivers maintain their professional competence and stay updated on relevant regulations and best practices. Classroom training can be delivered at our training venues or the customer premises on request. Recognizing the importance of flexibility, PETM LTD also offers online training sessions conducted via Zoom. This allows participants to access training remotely, making it convenient for those who cannot attend in person. First Aid Training - We can offer First Aid Training to businesses and individuals to equip them with the essential skills and knowledge required to respond effectively to emergency situations. This training is conducted in accordance with the latest HSE requirements. Training can be delivered at our training venues or the customer premises on request. Online Training - Recognizing the importance of flexibility, PETM LTD offers online e-learning training sessions that you can access on your own time. This allows participants to access training remotely, making it convenient for those who cannot attend in person and need more time to complete the training. Customised Sessions - We can provide the flexibility to conduct training sessions at customer facilities upon request. This tailored approach ensures that the training aligns with the specific needs and schedules of the clients. Our Training Venues - PETM LTD provides training sessions at its dedicated venues. These include in-person sessions held at training venues in Yaxley, Peterborough, and our new facility located at Unit 31, Lancaster Way Business Park, Ely. PETM LTD takes pride in being a trusted choice for vocational drivers and businesses seeking to meet regulatory requirements and enhance professional skills. Our comprehensive solutions include Driver CPC courses, First Aid Training, CPD-accredited e-learning courses, and auditing services, all reflecting our commitment to delivering high-quality, accessible training and compliance support.

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Customer Success Network

customer success network

0.0(4)

Cambridge

The first global customer success peer-learning community for CS professionals across the globe

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Bennetts Intensive Driving School

bennetts intensive driving school

4.9(215)

Cambridge

We are a family business based locally near Cambridge. Bob and Val Bennett first started the company in 1997 and Bennetts Intensive have been offering tailored driving lessons ever since. Their son Mark and his wife Michela successfully joined the team in 2013 after moving down from Liverpool (Mark as an instructor, Michela in the office). Bob and Val are both semi-retired now but you may well be lucky enough to catch them either on occasional lessons or in the office as they happily step in to help when needed. Here at Bennetts Intensive, we pride ourselves in offering an individual service that is second to none by making the whole process as stress free as possible, including booking the theory and practical tests (as required). With two decades of experience in providing expert customer service, our office team organise your lessons and tests to suit your diary and timescales as far as possible. Areas covered include Cambridge and nearby villages and towns. Our school provides lessons for all ages in dual controlled cars. We provide training whatever your experience so far – offering novice courses and shorter courses for those with experience already. We also offer refresher lessons to full licence holders, as well as motorway lessons and Pass Plus courses. Our instructors are fully qualified and very experienced. They will tailor your lessons to suit your needs and put you in the best position possible for passing your practical test. Do spend time looking at our reviews – both on Google and Facebook. See how pleased our past pupils are both with the quality of the lessons themselves as well as the high levels of organisation provided by the office. Lots of our pupils come from recommendations and we have many families returning with each of their children as they are so pleased with our services. So, whether you are learning to drive for a new job, a new baby on the way, freedom or just learning a life skill, get in touch today and we can help you get started.

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Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

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MJ Electrical Training

mj electrical training

West London

Established in 2018, MJ Electrical Training specializes in providing essential electrical, health, and safety qualifications. We are proud to be an approved training provider recognised by prestigious organizations like City & Guilds, IOSH, and Safety Passport Alliance. Our comprehensive courses cater to electricians, associated tradespeople, trainees, and individuals seeking a fresh career start. We offer flexible learning options, utilizing cutting-edge learner management software (LMS) or conducting face-to-face sessions through platforms like Teams or Zoom. Key courses we offer include: 1. City & Guilds - 18th Edition IET Wiring Regulations 2. City & Guilds - Part P Domestic Electrician 3. City & Guilds - Inspection and Testing 4. City & Guilds - Health & Safety in a Construction Environment (Green CSCS Labourers Card) 5. ECS Health & Safety Course - SPA Core Day  6. IOSH - Working Safely Our courses not only equip you with the necessary knowledge to excel in final examinations but also provide a streamlined and cost-effective path to obtaining core electrical and health & safety qualifications. At MJ Electrical Training, we prioritise exceptional customer service. Our dedicated team ensures that your queries and concerns are promptly addressed; we are committed to ensuring your learning experience is smooth and rewarding. Feel free to reach out, and we will be more than happy to assist you.

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