2449 Customer Service courses delivered On Demand

Description:  Sales techniques start in knowing your customers and to be able to recognise what your products and services should target. It is very important to communicate well also to allow your products and services known to your target market. It will be very difficult to become an effective commercial sales expert but if you start right now, you will surely be able to become an effective sales specialist. This course specifically focuses on the improvement of your sales and how you should accelerate it. It will also cover the strategies and ways to use and be able to get the attention of your potential clients and communicate with them effectively what you are offering. In this course, you will be able to become a great sales specialist by conquering the difficulties of the sales industry and knowing the appropriate techniques for the way forward.  Who is the course for? Professionals, who work in the business or corporate setting, especially people who are part of the sales, marketing, and communications departments. Furthermore, it will help the top executive execute and command their subordinates to help in increasing sales. People who are interested in learning more about business communication and those people who are struggling with communication and expressing their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This course would be beneficial for the following careers: Sales Manager Business Development Executive Producers Financial Experts Group Account Director Marketing Manager Public Relations Officer Sales Specialist Strategist And Many More! Sales Techniques Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Increasing Sales Technique 00:20:00 Final Exam Final Exam- Increasing Sales Technique 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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A senior administrator or PA is often the first voice that a customer or VIP will hear when contacting a business. This course will ensure that your telephone manner and procedures are first-class and ready for all eventualities. You'll learn how to handle external distractions and speak clearly, as well as handling nuisance calls or abusive callers efficiently. It even covers the best methods for leaving voicemail messages or following them up. By various education styles, you'll find your phone usage will benefit significantly from these lessons. Learning Outcomes Fully understand the rules of telephone etiquette for business Know how to handle rude or abusive callers Manage voicemails and forward them to the concerned person Learn about telephone language Provide excellent customer service over the phone Present a polite and dependable first contact for your company Maintain high communication standard under stress or in busy moments Act immediately on receiving important or sensitive information Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this Course for?  Everybody should know how to handle a call, whether they are on the calling end or the receiving. If it's a business call we're talking about, then the etiquettes must be strictly maintained. That's why this course is mandatory for every professional of any given organisation. Although, it doesn't hurt to know telephone etiquette, even if you are not making business calls, which means that everyone can benefit greatly from this course. Career Path The course is suitable for those in the roles of; Executive Personal Assistant Secretary Administrator Receptionist Personal/ Business Assistant Associate/ Executive/ Manager of any department of an organisation Requirements This Telephone Etiquette Course is fully compatible with any kind of device. Whether you are using Windows computer, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Course Content Module 01: Let's Get Started! Getting Started 00:05:00 Module 02: Proper Telephone Etiquettes Using Proper Phone Language 00:15:00 Module 03: Keys to Handle Voicemail Messages & Caller Moods Handling Rude and Angry Callers 00:10:00 Module 04: Employee Training Methods Methods of Training Employees 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Discover the art and science of effective skincare for all with this comprehensive course. Dive into the intricate world of skin anatomy and understand the role of vital skin nutrients. Learn customized skincare techniques catering to diverse skin types and ethnicities. Unveil strategies to combat the signs of aging, explore hair removal methods, and master diagnostic skills for skin diseases. Delve into remedies for common skin conditions, including eczema, acne, and various disorders. Explore seasonal skincare approaches and understand the impact of sun exposure on the skin.   Learning Outcomes: Develop a profound understanding of skin anatomy and its layers. Discover the essential role of skin nutrients for optimal skin health. Acquire techniques for tailored skincare for different skin types. Gain insights into specialized skincare approaches for diverse ethnicities. Learn strategies to minimize the effects of aging on the skin. Explore methods and considerations for effective hair removal. Develop proficiency in diagnosing and understanding skin diseases. Uncover remedies for common skin concerns such as eczema, acne, and infections.   Why buy this Skincare for All: Comprehensive Skincare Guide?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Skincare for All: Comprehensive Skincare Guide you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Skincare for All: Comprehensive Skincare Guide course is ideal for Individuals interested in enhancing their skincare knowledge for personal use. Aspiring beauty enthusiasts seeking to improve their skincare routines. Beginners looking to understand the basics of skincare. Anyone curious about the impact of skincare on skin health.   Prerequisites This Skincare for All: Comprehensive Skincare Guide was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Skincare Blogger or Influencer - Average Earnings: Variable, potential for sponsorships. Retail Associate in Skincare Stores - Average Earnings: £18,000 - £22,000 per year. Customer Service Representative in Beauty Industry - Average Earnings: £20,000 - £25,000 per year. Social Media Manager for Skincare Brands - Average Earnings: £25,000 - £30,000 per year. Freelance Skincare Consultant - Average Earnings: Variable, based on services offered. Course Curriculum Module 01: Skin Anatomy Skin Anatomy 00:25:00 Module 02: Skin Nutrients Skin Nutrients 00:31:00 Module 03: Skin Care for Different Skin Types Skin Care for Different Skin Types 00:25:00 Module 04: Skin Care for Different Ethnicities Skin Care for Different Ethnicities 00:23:00 Module 05: Reducing Ageing Effects Reducing Ageing Effects 00:28:00 Module 06: Hair Removal Examined Hair Removal Examined 00:26:00 Module 07: Diagnosis of Skin Disease Diagnosis of Skin Disease 00:20:00 Module 08: Eczema Eczema 00:35:00 Module 09: Keratinising and Papulosquamous Disorders Keratinising and Papulosquamous Disorders 00:25:00 Module 10: Skin Infections Skin Infections 00:26:00 Module 11: Remedies for Acne Prone Skin Remedies for Acne Prone Skin 00:24:00 Module 12: Seasonal Skin Care Seasonal Skin Care 00:24:00 Module 13: Effect of the Sun and Its' Remedies Effect of the Sun and Its' Remedies 00:17:00 Assignment Assignment - Skincare for All: Comprehensive Skincare Guide 00:00:00

Discover the art and science of effective skincare for all with this comprehensive course. Dive into the intricate world of skin anatomy and understand the role of vital skin nutrients. Learn customized skincare techniques catering to diverse skin types and ethnicities. Unveil strategies to combat the signs of aging, explore hair removal methods, and master diagnostic skills for skin diseases. Delve into remedies for common skin conditions, including eczema, acne, and various disorders. Explore seasonal skincare approaches and understand the impact of sun exposure on the skin.   Learning Outcomes: Develop a profound understanding of skin anatomy and its layers. Discover the essential role of skin nutrients for optimal skin health. Acquire techniques for tailored skincare for different skin types. Gain insights into specialized skincare approaches for diverse ethnicities. Learn strategies to minimize the effects of aging on the skin. Explore methods and considerations for effective hair removal. Develop proficiency in diagnosing and understanding skin diseases. Uncover remedies for common skin concerns such as eczema, acne, and infections.   Why buy this Skincare for All?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home   Certification After studying the course materials of the Skincare for All you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.   Who is this course for? This Skincare for All course is ideal for Individuals interested in enhancing their skincare knowledge for personal use. Aspiring beauty enthusiasts seeking to improve their skincare routines. Beginners looking to understand the basics of skincare. Anyone curious about the impact of skincare on skin health.   Prerequisites This Skincare for All was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Career path   Skincare Blogger or Influencer - Average Earnings: Variable, potential for sponsorships. Retail Associate in Skincare Stores - Average Earnings: £18,000 - £22,000 per year. Customer Service Representative in Beauty Industry - Average Earnings: £20,000 - £25,000 per year. Social Media Manager for Skincare Brands - Average Earnings: £25,000 - £30,000 per year. Freelance Skincare Consultant - Average Earnings: Variable, based on services offered. Course Curriculum Module 01: Skin Anatomy Skin Anatomy 00:25:00 Module 02: Skin Nutrients Skin Nutrients 00:31:00 Module 03: Skin Care for Different Skin Types Skin Care for Different Skin Types 00:25:00 Module 04: Skin Care for Different Ethnicities Skin Care for Different Ethnicities 00:23:00 Module 05: Reducing Ageing Effects Reducing Ageing Effects 00:28:00 Module 06: Hair Removal Examined Hair Removal Examined 00:26:00 Module 07: Diagnosis of Skin Disease Diagnosis of Skin Disease 00:20:00 Module 08: Eczema Eczema 00:35:00 Module 09: Keratinising and Papulosquamous Disorders Keratinising and Papulosquamous Disorders 00:25:00 Module 10: Skin Infections Skin Infections 00:26:00 Module 11: Remedies for Acne Prone Skin Remedies for Acne Prone Skin 00:24:00 Module 12: Seasonal Skin Care Seasonal Skin Care 00:24:00 Module 13: Effect of the Sun and Its' Remedies Effect of the Sun and Its' Remedies 00:17:00 Assignment Assignment - Skincare for All 00:00:00

Are you planning to get involved in the multi-billion-dollar hotel industry? Are you planning to be a standout candidate in this vastly competitive field? Our specialised Hotel Receptionist training might assist you in getting there! Increase your knowledge with top-notch instructions, and study Hotel Receptionist to benefit from a well-thought-out, cost-effective training program. This Diploma in Hotel Receptionist Course at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! We intend to help you every step of the way, and our devoted team will be on hand around the clock to address any questions. The learning modules are brief yet in-depth, and they are designed to help you learn as much as you can in the shortest amount of time. Additionally, the Hotel Receptionist Course will get you a CPD-approved certificate and enable you to study wherever and whenever you like. Instead of the other way around, we work to meet your expectations. Accept our offer of learning with the Hotel Receptionist Course, and you might soon be on your way to a high-flying position in a related industry. So enrol in our Hotel Receptionist course to advance your profession and your current knowledge and skills. This Hotel Receptionist course will assist the learners in knowing about A synopsis of the hotel industry. Controlling Front Office Activities Enhancing Communication Skills Systems for Keeping and Filing Records Why Prefer This Hotel Receptionist Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Hotel Receptionist course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The course clarifies the fundamental responsibilities of important hotel departments and exposes you to the fundamentals of being a hotel receptionist. It also helps you improve your customer service abilities. With the help of this thorough course, you may fulfil your goals and prepare for your perfect career. Students can complete the in-depth learning experience at their own speed in order to advance their professional growth. *** Course Curriculum *** Here is the curriculum breakdown of the Hotel Receptionist course: Module 01: Introduction to Reception and Receptionist Module 02: An Overview of the Hotel Industry Module 03: The Process of Selection and Recruitment in the Hospitality Industry Module 04: Management of Front Office Operations Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Time Management Module 09: Record Keeping and Filing Systems Module 10: Communication Skills Module 11: Marketing in Travel and Tourism Business Module 12: Customer Satisfaction Module 13: E-Hospitality and Technology Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Hotel Receptionist Course at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Receptionist course is well-suited for People who want to learn more about Hotel Receptionist. Employees already working in this profession Students Aspirants looking to work in the Hotel Sector Hospitality Managers Requirements You will not need any prior background or expertise. All you need to take this Hotel Receptionist course is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path Our Hotel Receptionist course aids the learners to land themselves attractive jobs like Receptionist Hotel porter Hotel room attendant Restaurant manager Hotel manager Depending on your profession, you may receive anything from £15,000 to £22,000 per year in the UK. Certificates Certificate of completion Digital certificate - £10 Diploma in Hotel Receptionist Course at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Hotel Receptionist Course at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Become a top-notch real estate agent with the Complete Real Estate Agent Training. Learn how to get the Real Estate Agent Diploma, manage your time, invest wisely, and build a strong portfolio. Improve your persuasion skills that are essential for real estate success. This course is taught by industry experts and gives you a valuable accreditation. Join now and get ready for a career change.

Master the art of British cooking with our comprehensive British Cooking Training course. Learn classic dishes and modern culinary techniques, perfect for enthusiasts and professionals alike. Unlock the secrets of British cuisine and embark on a flavorful journey from the comfort of your home.

Master business operations with our comprehensive training course. Ideal for aspiring and current Operations Managers, covering essential skills in process management, supply chain, and project management. Enrol now!

Master the essentials of German language with our beginner's course led by Kieran Ball. From basic vocabulary to confident conversation, unlock the door to German fluency. Enroll now!