2437 Customer Service courses in Cardiff delivered On Demand

Overview Introducing our 'Airport Management Level 5' course, a curriculum designed meticulously to unravel the intricacies of modern airport operations. Whether you're intrigued by how passenger terminals function or how sustainable practices can be embedded into an airport's framework, this comprehensive course covers it all. Moreover, with modules like Weather Control and Innovation & Growth, learners are equipped with the nuanced knowledge to pioneer the next wave of advancements in this industry. The aviation sector is a fascinating blend of management skills, technology, and a commitment to superior customer service. Our modules bring to light these aspects, allowing students to grasp the dynamism of airport components, master the art of impeccable customer service, and understand the ever-so-critical realm of security management.  Learning Outcomes Acquire comprehensive knowledge on the various facets of airport operations and management. Understand the significance of customer service and its role in enhancing airport efficiency. Gain insights into sustainable management practices within the aviation sector. Master the complexities of security protocols and airline scheduling. Familiarise with innovation strategies to foster growth in the airport domain. Why buy this Airport Management Level 5 course? Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Airport Management Level 5 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Airport Management Level 5 course for? Aspiring airport managers keen on enhancing their knowledge base. Graduates looking to forge a career in the aviation sector. Professionals in the travel and tourism industry seeking an understanding of airport operations. Entrepreneurs aiming to venture into the aviation business. Environmentalists keen on understanding sustainable practices in aviation. Prerequisites This Airport Management Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Airport Operations Manager: Average Salary - £50,000 - £60,000 Per Annum. Airline Schedule Coordinator: Average Salary - £45,000 - £55,000 Per Annum. Airport Customer Service Supervisor: Average Salary - £30,000 - £40,000 Per Annum. Cargo Operations Manager: Average Salary - £52,000 - £62,000 Per Annum. Aviation Security Coordinator: Average Salary - £40,000 - £50,000 Per Annum. Sustainability Manager in Aviation: Average Salary - £55,000 - £65,000 Per Annum.   Course Curriculum Airport Management Level 5 Introduction to Airport Management 00:17:00 Airport Customer Service 00:20:00 Passenger Terminal Management 00:16:00 Airport Components 00:18:00 Airport Peaks and Airline Scheduling 00:19:00 Cargo Management 00:20:00 Aviation Noise Control 00:12:00 Weather Control 00:16:00 Sustainable Airport Management 00:18:00 Security Management 00:18:00 Innovation and Growth 00:17:00 Mock Exam Mock Exam - Airport Management Level 5 00:20:00 Final Exam Final Exam - Airport Management Level 5 00:20:00

All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 7 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

5 STAR Rated | CPD Certified Diploma | 22-in-1 Premium Bundle | 22 Free PDF+ Transcript Certificate | Lifetime Access

Receptionist with Agenda Organisation and Time Management Diploma Elevate your Receptionist skills with our comprehensive Receptionist with Agenda Organisation and Time Management Diploma. Master customer service, office administration, and time management as a professional Receptionist. Secure your spot to become an indispensable Receptionist today. Learning Outcomes: Identify the core roles and responsibilities of a Receptionist. Apply customer service techniques specific to a Receptionist role. Manage office administration tasks as a proficient Receptionist. Implement effective scheduling and time management as a Receptionist. Utilise productivity tools to enhance your Receptionist efficiency. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Receptionist with Agenda Organisation and Time Management Diploma: The Role and Responsibilities of a Receptionist: Understand the scope and duties that come with being a Receptionist. Customer Service Skills for a Receptionist: Develop exceptional customer service skills crucial for a Receptionist. Office Administration: Hone administrative skills and learn how to manage the front desk like a seasoned Receptionist. Scheduling and Time Management: Acquire the art of scheduling and time management to excel as a Receptionist. The Psychology of Time Management: Gain a psychological perspective on time management for a more effective Receptionist role. Productivity Techniques And Tools: Learn various productivity techniques and tools to elevate your performance as a Receptionist.

***Become a Master in Waiter with our Comprehensive Waiter Training Course!*** Restaurants are looking for individuals who can provide exceptional customer service. This Waiter Training Course is designed to equip you with the theoretical knowledge and foundation to excel in this rewarding profession. This Waiter Training Course is a comprehensive bundle that covers everything you need to know to become a confident and successful waiter. Through a series of in-depth modules, you'll gain a thorough understanding of customer service principles, proper equipment handling techniques, hygiene protocols, beverage and tobacco service, risk management strategies, and effective food and beverage control and selling methods. Learning Outcomes: By completing this Waiter Training course, you will be able to: Master the Art of Service: Waiter Training will refine your customer service skills, ensuring you deliver exceptional experiences for every guest. Become a Beverage Connoisseur: Waiter Training covers everything from beverage knowledge to proper handling techniques. Ensure Food Safety: Gain in-depth knowledge of hygiene protocols and food safety measures to guarantee a healthy dining environment across Waiter Training. Minimize Risks, Maximize Success: Waiter Training teaches you to identify potential risks and implement preventative measures for a smooth operation. Boost Sales and Control Inventory: Develop adequate food and beverage control techniques to optimize sales and minimize waste through this Waiter Training course. Become a Service Superstar: Learn valuable tips and secrets from Waiter Training to stand out and build a successful career as a waiter. This Waiter Training bundle takes you on a step-by-step journey to becoming a polished and professional waiter. Waiter Training covers the essentials of exceptional customer service, ensuring you can confidently greet, seat, and guide your guests throughout their dining experience. Waiter Training equips you with proper equipment handling techniques for smooth and efficient service, from carrying plates and trays to using various serving tools. Next, Waiter Training delves into the importance of hygiene in the restaurant setting. You'll learn about proper sanitation procedures, food safety protocols, and how to maintain a clean and inviting environment. Waiter Training also covers beverage and tobacco service, from identifying different types of drinks and glassware to mastering the art of tableside service. The Waiter Training course then explores risk management strategies; Waiter Training equips you to identify potential hazards and implement preventive measures to ensure a safe and enjoyable experience for both guests and staff. Waiter Training also dives into food and beverage control and selling techniques. You'll learn about menu knowledge, upselling strategies, and how to handle guest inquiries and special requests with professionalism. Finally, Waiter Training provides valuable tips and insights from experienced waiters, providing you with the edge you need to succeed in this competitive field. Curriculum Breakdown of the Waiter Training Course Module 01: Customer Service and Service Sequence Module 02: Equipment Handling Technique Module 03: Hygiene Module 04: Beverage and Tobacco Module 05: Understanding Risks and Preventive Measures Module 06: Food & Beverage Control and Selling Techniques Module 07: Tips and Hints for Success in the Waiter Profession CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Waiter Training course is ideal for: Individuals with a passion for hospitality and a desire to build a career in the restaurant industry through Waiter Training courses. Anyone seeking to develop exceptional customer service skills that can be applied in various service-oriented professions. Those considering a career change and looking to enter the dynamic world of restaurant service by Waiter Training. Restaurant owners or managers are seeking to train new staff members on essential service protocols through a waiter training course. Individuals interested in enhancing their knowledge and theoretical understanding of Waiter Training principles. Uphold the highest hygiene standards to create a safe and healthy dining environment through Waiter Training Course. Requirements ***There are no formal prerequisites to enrol in this Waiter Training course!*** This Waiter Training course is designed to be accessible to anyone interested in launching a career in waiting, regardless of prior experience. Whether you're completely new to the industry or a seasoned waiter looking to sharpen your skills, this Waiter Training course provides all the essential knowledge and theoretical foundation you need to excel in this role. Career path After completing this Waiter Training course, you can explore trendy and in-demand jobs related to Waiter Training. Waiter/Waitress Restaurant Server Food Runner Bartender Head Waiter/Waitress Restaurant Supervisor Restaurant Manager Event Staff -catering companies Hospitality Management Roles This Waiter Training empowers you to launch a successful career in the exciting world of hospitality. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Conveyancing will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this course will help you keep ahead of the pack. The course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Conveyancing course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Conveyancing- Online Diploma Course Course 02: Paralegal Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Contract Manager Diploma Course 06: Estate Agent & Property Management Course 07: Construction Industry Scheme (CIS) Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Customer Service Training Complete Diploma Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Conveyancing Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 01: Conveyancing- Online Diploma Course Introduction Key Conveyancing Fundamentals Property Law & Conveyancing Practice Land Registry Updates and Law Law of Contract Landlord and Tenant Standard Transactions Understanding Accounting Procedures Preparing Legal Documents Taxation Issues for Conveyancers Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Property Law and Legislation Introduction to Property Law Land Law Principles- Rights and Interests Registered and Unregistered Land Ownership and Possession of the Property Co-Ownership in Property Leases and Bailment Property Law: License The Mortgage Law Insurance for Property Maintenance Proprietary Estoppel (Property Rights) Security Interests in Property Course 04: Understanding Wills and Probate Laws - Level 2 An Introduction to Estate and Wills Making a Will Trusts and Dispositions Intestacy Probate Correcting Errors in a Will Revocation of Wills Power of Attorney Course 05: Contract Manager Diploma Introduction to Contract Management Classification of Contracts Contract Lifecycle - Understanding The Stages Principles of English Contract Law Contract Management Plan & Efficiency Contract Manager's Roles, Responsibilities & Career Opportunities Risks, Disputes & Supplier Relation In Contract Management Negotiation, Variation & Changes in Contract Management Contract Management Process Evaluation & KPI Contract Review, Challenges and Future Course 06: Estate Agent & Property Management **Estate Agent** Estate Agent: An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiating as Estate Agent Selling Property: Finding the Buyers Letting Property Technology for Estate Agents Regulation of Estate Agents **Property Management** Introduction to Property Management The Role and Responsibilities of a Property Manager Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations of Property Management Changes in the UK Property Market: An Opportunity Course 07: Construction Industry Scheme (CIS) Construction Industry Scheme (CIS) Coverage of the Scheme Contractors and Registration for the Scheme Verification Process The CIS Returns Record Keeping and CIS Certificates Penalties Involved in CIS Miscellaneous Information Course 08: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 09: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 10: Customer Service Training Complete Diploma Who We Are and What We Do Establishing Your Attitude Identifying and Addressing Customer Needs Generating Return Business In-Person Customer Service Giving Customer Service over the Phone Providing Electronic Customer Service Recovering Difficult Customers Understanding When to Escalate Course 11: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Conveyancing Training bundle. Requirements This Conveyancing Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Conveyancing- Online Diploma Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00