867 Customer Relationship Management courses

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Diploma in Online Aviation Management & Safety Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Diploma in Online Aviation Management & Safety Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Diploma in Online Aviation Management & Safety Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Diploma in Online Aviation Management & Safety Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Diploma in Online Aviation Management & Safety? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Online Aviation Management & Safety there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Online Aviation Management & Safety course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Diploma in Online Aviation Management & Safety does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Online Aviation Management & Safety was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Online Aviation Management & Safety is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Introduction Introduction to Aviation 01:44:00 Section 02: Airside Markings, Designators, Lights Airside Markings, Designators, Lights 00:08:00 Section 03: Ground Handling Aviation Terms and Abbreviations D.G.C.A and It's Functions ATC GROUND HANDLING AVIATION TERMS AND ABBREVIATIONS D.G.C.A AND IT'S FUNCTIONS ATC 02:28:00 Section 04: Ground Handling Continued- Process Flow Work Chart for Ground Service PROCESS FLOW WORK CHART FOR GROUND SERVICES 00:26:00 Section 05: Air Transport Safety and Security, Dangerous Goods Air Transport Safety and Security, Dangerous Goods 00:20:00 Section 06: Immigration & Customs - Departure IMMIGRATION & CUSTOMS - DEPARTURE/ ARRIVALFACILITIES AT THE AIRPORT 00:20:00 Section 07: Baggage Tracing Routing of the Passenger with Baggage BAGGAGE TRACING ROUTING OF THE PASSENGER WITH BAGGAGE 00:12:00 Section 08: Ground Handling Operations: A Technical Perspective RAMP Service/ Equipment RAMP SERVICES/ EQUIPMENTS 00:19:00 Section 09: Important Labels/ Signs/ Airport Codes/ Countries Capital Important Labels/ Signs/ Airport Codes/ Countries Capital 00:11:00 Section 10: Financial, Safety Management/ Route Planning/ Airport Planning/, Development Aviation Management - Further Reading 00:26:00 Section 11: Aviation Law and Insurance Aviation law and Insurance 03:20:00 Section 12: Ramp Rules and Regulations Ramp Rules and Regulations 00:58:00 Section 13: Cabin/ Inflight Crew Cabin/ Inflight Crew 03:16:00 Section 14: Corporate Grooming Grooming 01:04:00 Section 15: Effective Communication Skills Effective communication Skills 02:46:00 Section 16: Interview Skills Interview Skills 01:24:00 Section 17: Understanding Body Language Understanding Body language 01:02:00 Section 18: Customer Relationship Management: CRM Customer Relationship Management- CRM 03:20:00 Section 19: IATA Guidelines - Reconnecting the World during COVID IATA Guidelines- Reconnecting the World during COVID 01:48:00 Section 20: Airport Planning and Development Manual Airport Planning and Development Manual 03:04:00 Section 21: Operation Control Center Operation Control Center 00:22:00 Assignment Assignment - Diploma in Online Aviation Management & Safety 00:00:00

Looking to get into property without wandering through legal jargon and outdated estate agency myths? Our Estate Agent - CPDQS Accredited Bundle Course offers a smartly designed online learning path for anyone aiming to understand the ins and outs of today’s property market. It’s all fully online, neatly organised, and structured for learners who want clarity without the clutter. No fluff, just focused, reliable knowledge – delivered at your pace, wherever you have Wi-Fi. Whether you’re aiming to support property buyers and sellers, or just getting your bearings in the estate agency world, this bundle provides the solid foundation you need to move forward with confidence. The course covers key essentials from property laws to negotiation tactics – all explained in clear terms. It's not about being flashy; it’s about getting it right. If you’re ready to build knowledge that actually sticks, this is where you start. Key Features of Estate Agent Bundle CPD Accredited Estate Agent Course Instant PDF certificate Fully online, interactive Estate Agentcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Estate Agent Bundle course to excel! To become successful in your profession, you must have a specific set of Estate Agent skills to succeed in today's competitive world. In this in-depth Estate Agenttraining course, you will develop the most in-demand Estate Agent skills to kickstart your career, as well as upgrade your existing knowledge & skills. Estate Agent Curriculum Course 01: Estate Agents Course 02: Property Management Certificate Course 03: Property Development Course 04: Property Law Course 05: Property Marketing Consultant Course 06: Residential Property Sales Course 07: Conveyancing Course 08: Land Management Course 09: Land Surveying and Cost Estimation Course 10: Tax Accounting Course 11: Customer Relationship Management (CRM) Course 12: Stakeholder Management Course 13: Customer Service Level 2 Course 14: Sales Negotiation Skills Course 15: CDM Regulations Course 16: Debt Management Course 17: Commercial Law 2021 Course 18: Real Estate Investment Course 19: Insurance Course 20: AML, KYC & CDD Accreditation This Estate Agent bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Estate Agent course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Estate Agent basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Estate Agent Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Turn prospects into customers and transform customers into your brand ambassadors! Bring the best of your business to every situation. Connect with millions of viewers from all around the world, entice buyers and promote your business in the most cost-effective way possible on social media. Grow your business online from scratch by implementing social media strategy across all channels, including LinkedIn, Facebook, Twitter, Instagram, YouTube and TikTok and get the possibility to earn £20,000 - £28,000 each year. We, Apex learning provides our Social Media course on this platform to extend your knowledge in social media marketing. Furthermore, to help you showcase your expertise in Social Media, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These Social Media certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Social Media Strategist Training Course 02: Digital Marketing Course 03: Digital Marketing Business Tips Course 04: Digital Marketing - Growth Hacking Techniques Course 05: Strategic Planning and Analysis for Marketing Course 06: Marketing Fundamentals Course 07: TikTok Marketing for Business Course 08: Business Branding Course 09: Disruptive Innovation for Business Course 10: Retail Strategy Course 11: Sales: Psychology of Customers Course 12: Customer Relationship Management Course 13: Influencing and Negotiating Course 14: Cross-Cultural Awareness Training Enrol now in Social Media to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Social Media expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of Bundle Course 01: Social Media Strategist Training Module 01: The Rise of Social Media Module 02: Conducting Market Analysis Module 03: Auditing Module 04: Setting Goals and Selecting Platforms Module 05: Creating the Policy Module 06: Integrating Marketing Strategies Module 07: Developing Effective Content Module 08: Understanding the Popular Platforms Module 09: Launching Successful Campaigns Module 10: Managing the Community Module 11: Providing Customer Service Module 12: Measuring, Analyzing and Reporting Module 13: The Social Media Strategist Career And much more... How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course ) Hard Copy Certificate: Free (For The Title Course ) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Social Media expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

Give a compliment to your career and take it to the next level. Thisbundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Hospitality and Accommodation Management bundle will help you stay ahead of the pack. Throughout the Hospitality and Accommodation Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Hospitality and Accommodation Management course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Hospitality and Accommodation Management Bundle Consists of the following Premium courses: Course 01: Hospitality and Accommodation Management Course 02: Level 2 Food Hygiene and Safety Course Course 03: HACCP Training Course 04: Food Allergen Awareness Course 05: Nutrition and Diet Awareness Course 06: Immunity Boosting Food Course 07: Baking and Cake Decorating Level 2 Course 08: Cleaning Course Level 5 Course 09: Customer Relationship Management Course 10: First Aid Training Course 11: Time Management Enrol now in Hospitality and Accommodation Management to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum: ***Hospitality and Accommodation Management*** Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: The Process of Selection and Recruitment in Hospitality Industry Module 04: The Process of Development and Training in Hospitality Industry Module 05: Management of Front Office Operations Module 06: Management of Housekeeping, Engineering and Security Operations Module 07: Management of Food and Beverage Operations Module 08: Management of Service Quality in Hospitality Industry Module 09: Marketing in Travel and Tourism Business Module 10: Accounting in Hospitality Industry Module 11: Customer Satisfaction Module 12: E-Hospitality and Technology CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120CPD Points | Lifetime Access

Free Level 4 QLS Endorsed Certificate | CPD Accredited | 120 CPD Points | Advanced Learning Materials | Lifetime Access

Free Level 5 QLS Endorsed Certificate | CPD & IAO Accredited | Installment Payment | 150 CPD Points | Lifetime Access

Overview This comprehensive course on Customer Service Training | Online Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Customer Service Training | Online Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training | Online Course. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training | Online Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 7 lectures • 00:38:00 total length •Introduction to Customer Service: 00:06:00 •Characteristics of Good Customer Service: 00:04:00 •Customer Relationship Management: 00:04:00 •Communicate with Customers: 00:06:00 •Handling Customer Complaints: 00:06:00 •Problem Solving Over Phone: 00:05:00 •Improving Customer Service: 00:07:00

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.