749 Customer Relations courses in Cardiff delivered Online

Mandatory Training for Customer Representatives and Cashiers in Banking Diploma Elevate your career in banking with our comprehensive Mandatory Training for Customer Representatives and Cashiers in Banking Diploma. Master the core competencies of teller operations, banking technology, and ethical practices to excel in your role. Learning Outcomes: Identify the requisite skills and abilities of a successful Bank Teller. Understand the different types of Bank Accounts and their features. Execute banking transactions with precision and efficiency. Address legal and ethical issues in banking operations effectively. Familiarise yourself with the latest banking technology and software systems. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Mandatory Training for Customer Representatives and Cashiers in Banking Diploma: Skills and Abilities of a Bank Teller: Hone essential skills for effective customer service and cash handling in a banking environment. Types of Bank Accounts: Acquire knowledge of various types of bank accounts to guide customers in making informed decisions. Banking Transactions: Master the art of performing seamless banking transactions, including deposits, withdrawals, and transfers. Legal and Ethical Issues in Banking: Become well-versed in legal compliance and ethical considerations crucial to banking operations. Banking Technology and Software: Stay ahead of the curve by learning the latest technology and software applications utilized in modern banking systems.

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Strong leaders are the foundation of any successful business. A Leader can make or break a team, so enhancing or solidifying your leadership skills is crucial to being the best leader you can be. Around 49% of all employees in the UK at some point quit their jobs because of their lack of Leadership and management. With step-by-step instructions from our Leadership & Management Level 7 Advance Diploma, you will avoid all the mistakes that most managers/ leaders make and become an ideal leader who inspires, motivates & achieves goals by properly managing employees. This Advanced Diploma in Leadership & Management at QLS Level 7 course is endorsed by The Quality Licence Scheme & Accredited by CPD (with 250 CPD points) to make your skill development & career progression more accessible than ever! The Leadership & Management Level 7 Advanced Diploma Offers the Following Courses with Free Certificate: Course 01: Strategic Business Management Course 02: Financial Management Course 03: Diploma in Performance Analysis Course 04: Unconscious Bias Training Course 05: Decision-Making in High-Stress Situations In this Leadership Management & Team Leader Level 7 Advanced Diploma Training Programme, you learn about different Leadership Management styles & which one will suit you best. You find out how to create a high-performance team that can always get things done, along with detailed lessons on managing office politics, negotiating, communicating, succession planning & much more. Learning Outcomes of This Leadership Management & Team Leader Level 7 Advanced Diploma Course: The learning objectives for this Leadership Management & Team Leader Level 7 Advanced Diploma Training course are broken down in detail below. After finishing the course, you will: Understand the fundamental concepts and significance of leadership management. Explore key leadership theories and their applicability in organizational settings. Enhance leadership performance through evaluation and actionable strategies. Build, nurture, and sustain high-performing team dynamics. Master strategies to motivate employees and boost morale. Develop organizational skills crucial for effective leadership management. Learn to identify, acquire, and integrate top talent effectively. Design and implement strategic succession planning initiatives. Optimize business processes for efficiency and productivity. Enhance communication skills tailored for leadership roles. Acquire effective negotiation techniques for leadership scenarios. Utilize Microsoft Office tools for effective leadership management tasks. Optimize time management for leadership effectiveness and efficiency. Navigate office politics while maintaining professional integrity and much more Why Prefer Our Leadership Management & Team Leader Level 7 Advanced Diploma Course? Level 7 Quality Licence Scheme Endorsed 30 DAYS UNCONDITIONAL MONEY BACK GUARANTEE CPD Certified Course Free e-Certificates and Student ID Card Innovative and engaging content Free Assessments 24/7 Exper Tutor Support Student Testimonials - What Our Students Say! ''An excellent and insightful course on Leadership and Management. The course is well-structured and engaging. Two thumbs up :)'' Reviewed by LOUIS BOBB ''Lots of good in-depth knowledge, easily accessible, well structured and clearly set out. A joy to work with.'' Reviewed by Kevin Reid ''Great contents. I will highly recommend it.'' Reviewed by Stephen Oparah So enrol now in this Leadership Management & Team Leader course today to Advance your career! Leadership Management & Team Leader Level 7 Advanced Diploma Course Curriculum of Leadership Management & Team Leader Level 7 Advanced Diploma Leadership Management Module 01: Introduction to Leadership Management Leadership Management Module 02: Leadership Management Theories Leadership Management Module 03: Improving Leadership Performance Leadership Management Module 04: High-Performance Teams Leadership Management Module 05: Motivating Employees Leadership Management Module 06: Organisational Skills Leadership Management Module 07: Talent Acquisation Leadership Management Module 08: Succession Planning Leadership Management Module 09: Business Process Optimisation Leadership Management Module 10: Communication Skills Leadership Management Module 11: Negotiation Techniques Leadership Management Module 12: Managing Meetings and Giving Feedback Leadership Management Module 13: Managing Change Leadership Management Module 14: Time Management Leadership Management Module 15: Dealing with Stress Situations Leadership Management Module 16: Emotional Intelligence Leadership Management Module 17: Managing Conflict Leadership Management Module 18: Dealing with Office Politics Leadership Management Module 19: Risk Assessment Leadership Management Module 20: Corporate Responsibility and Ethics Leadership Management Module 21: Microsoft Word, Excel, PowerPoint CPD 320 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Leadership Management & Team Leader Level 7 Advanced Diploma For leaders and high potential managers to upgrade their capacity to deal with competence and lead for individual and organisational achievement. Entrepreneurs. Business owners. Anyone who wants to be a great leader. Requirements Our Leadership Management & Team Leader Level 7 Advanced Diploma course is open to all. Career path Our Leadership Management & Team Leader Level 7 Advanced Diploma course will open the door to opportunities. General Manager Director Human Resources Managers Operation Manager Supervisor Administrative Services Manager

Customer Service Training Course A company’s reputation depends largely on the customer service. If you want to improve your customer service skills for achieving long-term goals for your company, then you have come to the right place. The Customer Service Training Diploma course shows you the path how to deal with the customers. You will learn the basic communication skills, telephone etiquette, customer relationship management and other necessary skills regarding customer service. By completing the course, you will be able to monitor whether your company provided the right customer service to the clients or not. Additionally, you will be able to serve the customer with compelling eloquent. Course Curriculum Module 01 Module 02 Module 03 Module 04 (Learn more about this online course)

Sales Skills Course Overview This Sales Skills course provides a comprehensive foundation in essential sales techniques and strategies designed to boost performance and confidence in any sales environment. Learners will explore a wide range of topics from understanding customer behaviour to mastering effective communication and negotiation skills. The course is structured to help individuals develop the ability to present products persuasively, overcome objections, and close deals successfully. With a focus on both traditional and modern sales approaches, participants will gain the knowledge required to drive sales growth and build lasting customer relationships. By completing this course, learners will be equipped with valuable skills that enhance their professional effectiveness and open up new opportunities within sales and marketing roles. Course Description This course covers core areas essential to becoming a successful sales professional. Starting with the fundamentals of sales, it advances into specialised techniques such as sales hypnosis and persuasive presentations. Learners will study how to integrate sales with marketing efforts effectively and understand the dynamics of leverage and limitations in sales contexts. Emphasis is placed on developing strong communication skills, managing negotiations confidently, and handling customer interactions with professionalism. The course also addresses common challenges such as dealing with objections and provides tips and strategies to refine sales tactics. Delivered in a clear, professional format, the curriculum ensures that learners gain both theoretical knowledge and applied understanding suitable for a variety of sales roles across multiple industries. Sales Skills Curriculum Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing Module 06: Leverage and Limitations Module 07: Communication Skills Module 08: Sales Negotiations Module 09: Dealing with Customers Module 10: Handling Objections Module 11: Tips and Tricks for Sale (See full curriculum) Who is this course for? Individuals seeking to improve their sales performance and confidence. Professionals aiming to enhance their career in sales and marketing. Beginners with an interest in developing effective sales techniques. Customer service staff wanting to build better client relationships. Career Path Sales Executive Business Development Officer Account Manager Retail Sales Consultant Marketing Assistant Customer Relationship Manager

The success and failure of an organization, company, or products depend on customers' satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth. The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly. Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite. Who is this course for? Customer Care Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Customer Care Training is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Sales Negotiation Training Course Course Overview This Sales Negotiation Training Course is designed to provide learners with the essential skills and techniques required to excel in sales negotiations. With a focus on strategy, communication, and effective deal-making, this course equips learners to confidently navigate complex sales discussions. The course highlights key negotiation strategies, personal development techniques, and how to achieve successful outcomes. By the end of the course, learners will have developed the ability to engage with clients, manage objections, and close deals with confidence, making them highly effective in their sales roles. Course Description The Sales Negotiation Training Course covers a comprehensive range of topics crucial to successful sales negotiations. It begins with the importance of self-development for sales consultants, helping learners understand their strengths and areas for improvement. The course progresses into core negotiation strategies, including how to build rapport, handle objections, and reach mutually beneficial agreements. Learners will also gain insights into different negotiation styles, helping them adapt to various scenarios. By the end of the course, learners will be equipped with the knowledge and confidence to approach sales negotiations with professionalism and poise, making them valuable assets to any sales team. Sales Negotiation Training Course Curriculum Module 01: Prepare The Train Driver - Self Development For The Sales Consultant Module 02: Negotiation Station - How To Negotiate Successfully (See full curriculum) Who is this course for? Individuals seeking to enhance their sales negotiation skills. Professionals aiming to advance their careers in sales. Beginners with an interest in the sales industry. Any other individuals wishing to strengthen their negotiating capabilities. Career Path Sales Consultant Account Manager Business Development Manager Sales Director Customer Relationship Manager Negotiation Specialist

The Art of Persuasive Communication Course Overview This course explores the essential techniques and principles of persuasive communication, equipping learners with the skills to influence and engage effectively across diverse settings. Covering key areas such as rhetorical strategies, emotional intelligence, and audience analysis, the course offers practical knowledge that enhances personal and professional interactions. Learners will develop confidence in crafting compelling messages, improving negotiation abilities, and fostering meaningful connections. Designed for a wide range of individuals, this course provides valuable tools to advance communication proficiency, enabling participants to stand out in business, leadership, sales, or everyday conversations. Course Description Delving deeper into the art and science of persuasion, this course covers foundational topics including persuasive language, storytelling, non-verbal cues, and ethical communication practices. Through a structured learning experience, participants will examine various communication models and apply these to real-life scenarios, enhancing clarity and impact. Emphasis is placed on understanding audience needs, overcoming objections, and building trust. By completing this course, learners gain advanced skills to influence decision-making, resolve conflicts, and inspire action with confidence and integrity. The content is carefully designed to develop critical thinking, empathy, and effective dialogue within both professional environments and personal relationships. The Art of Persuasive Communication Curriculum Module 01: Introduction to Persuasive Communication Module 02: Principles and Techniques of Persuasion Module 03: Crafting Powerful Messages Module 04: Understanding and Engaging Your Audience Module 05: Emotional Intelligence in Communication Module 06: Non-Verbal Communication and Its Impact Module 07: Overcoming Resistance and Handling Objections Module 08: Ethical Considerations in Persuasive Communication Module 09: Persuasion in Leadership and Negotiation Module 10: Enhancing Communication for Career Success (See full curriculum) Who Is This Course For? Individuals seeking to improve their influence and communication skills. Professionals aiming to enhance leadership and negotiation abilities. Beginners with an interest in mastering effective communication techniques. Anyone looking to boost confidence in personal and business conversations. Career Path Communications Specialist Sales and Marketing Executive Public Relations Officer Customer Relationship Manager Leadership and Management Roles Negotiation Consultant Corporate Trainer in Communication

Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.

Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here. Learning Outcomes: Explain the role of CRM in Customer Service. Demonstrate Customer Service best practices. Interpret customer loyalty on Customer Service. Evaluate the Grow Customer Service Model. Critique the roles of a Customer Service Manager. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Customer Service Level 1 Syllabus Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service. Customer Management: Understand proactive management cycles and roles for effective Customer Service. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.

Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified In the UK, the estimated salary for a Customer Service Advisor typically ranges from £18,000 to £25,000 per year, depending on experience and location. Customer Service Advisors play a vital role in solving issues and satisfying customers. Customer Service Advisor job is trending worldwide due to the growing emphasis on excellent customer service experiences, increased e-commerce activities and emphasis on business customer service reputation. Learning Outcomes: Apply defusing techniques in Customer Service interactions. Employ proactive strategies in Customer Service management. Utilise problem-solving methods to enhance Customer Service. Engage in brainstorming for effective Customer Service solutions. Channel customer anger through Customer Service skills. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Advisor with Problem Solving Skills Diploma: Defusing Techniques: Master seven distinct defusing techniques to elevate your Customer Service aptitude. Proactive Customer Management: Implement proactive management strategies to optimise Customer Service outcomes. Problem-solving & Decision-making: Integrate critical problem-solving and decision-making methods into your Customer Service approach. Brainstorming & Reverse Brainstorming: Utilise brainstorming and reverse brainstorming to find innovative Customer Service solutions. Anger Channelling: Apply the art of anger channelling to maintain and improve Customer Service standards.