1271 Cultural courses

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Getting Started OTHM Level 7 Diploma in Tourism and Hospitality Management provides learners with a contemporary, critical, and international programme that supports their development as managers with a lifelong learning orientation with the specialist knowledge needed to advance their careers or for graduates entering the tourism and hospitality sector to gain the necessary skills to manage business operations. Upon completing this program, the learners will be equipped with the skills needed to further their careers as tourism and hospitality professionals and to work toward a relevant Master's programme with advanced standing. Key Benefits All the important management theories and models are covered in this course. As a result, the students will gain a better understanding of the various management techniques that are applicable in the workplace. It will be helpful to the students to develop their problem-solving skills through the practical application of the various management models and theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses if the students want to pursue an MBA or any other Master. On completing the course, the students will be able to demonstrate their proficiency in the various management practices, improving their chances of successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements For entry onto the OTHM Level 7 Diploma in Tourism and Hospitality Management qualification, learners must possess: An honours degree in a related subject or a UK level 6 diploma or an equivalent overseas qualification Mature learners (over 21 years) with management experience International students whose first language is not English will need to have a score of 5.5 or above on the IELTS (International English Language Testing System)   Progression On successful completion of the OTHM Level 7 Diploma in Tourism and Hospitality Management, a number of progression opportunities become available: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance learning and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: An award is achieved with 1 - 12 credits A certificate is earned with 13 - 36 credits A diploma is completed with at least 37 credits The OTHM Level 7 Diploma in Tourism and Hospitality Management consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 600 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Strategic Management and Marketing Reference No : J/616/2693 Credit : 20 || TQT : 200 The aim of this unit is to develop learner's ability to analyse the role of technology within the tourism and hospitality industry, including the evaluation of the impacts of latest and emerging technology on organisational operations. Learners will consider the emergence of the e tourism concept and analyse the influence of social media from both consumer and organisation perspectives. UNIT2- Destination Management Reference No : L/616/2694 Credit : 20 || TQT : 200 The aim of this unit is to develop learner's ability to analyse the role of tourism and therefore the visitor economy in modern international tourism destinations from a variety of theoretical perspectives. Learners will gain a critical understanding of broader perspectives required to manage and market tourism within the modern international city, and to implement their tourism and marketing strategies. UNIT3- International Tourism Policy and Development Reference No : R/616/2695 Credit : 20 || TQT : 200 The aim of this unit is to develop learner's critical understanding of the principles of tourism policy and how these relate to issues of development. Learners will evaluate theories of international development and apply these to a tourism context. Learners will also apply development indicators and create proposals for tourism projects to address development problems. UNIT4- E-Tourism and Social Media Reference No : Y/616/2696 Credit : 20 || TQT : 200 The aim of this unit is to develop learner's ability to critically analyse the role of technology within the tourism and hospitality industry, including the evaluation of the impacts of new and emerging technology on organisational operations. Learners will consider the emergence of the etourism concept and analyse the influence of social media from both consumer and organisation perspectives. UNIT5- Organisational Behaviour in International Contexts Reference No : H/616/2698 Credit : 20 || TQT : 200 The aim of this unit is to develop learner's understanding of a spread of theoretical and empirical approaches to organisational behaviour within the tourism and hospitality industry. Learners will examine concepts of culture and its multifaceted impacts on managerial behaviour. Learners will review and analyse issues that managers must meet and resolve. Learners will gain a close grounding in managing in several cultural contexts and within the management of diverse individuals, groups and teams. UNIT6- Advanced Research Methods Reference No : D/616/2697 Credit : 20 || TQT : 200 The aim of this unit is to develop learner's research skills, examining and critiquing a spread of research paradigms and techniques, along with their application to tourism and hospitality research. The unit will provide learners with the abilities and knowledge required to spot and investigate problems and issues within tourism and hospitality and to use appropriate research methods. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

24-Hour Flash Sale! Prices Reduced Like Never Before!! 11 in 1 Neonatal Nursing, Midwifery, Paediatrics & Child Care - CPD Certified Bundle The healthcare sector of the UK is a beacon of excellence globally and here, the roles of neonatal nursing, midwifery, paediatrics, and child care are more crucial than ever. With over 600,000 births recorded annually and a significant portion of the population under 18, the demand for specialised healthcare professionals in these fields is not just substantial-it's growing. So, this "Neonatal Nursing, Midwifery, Paediatrics & Child Care - CPD Certified Bundle" is here to offer a comprehensive pathway for those ready to answer this call. This program offers a unique blend of courses, from specialised training in Neonatal Nursing, Midwifery, and Paediatrics to foundational courses in Child Care and nursing fundamentals. Whether you dream of delivering babies, caring for critically ill newborns, or nurturing young children in daycare settings, this bundle has you covered. The program also explores essential skills like Nurse Prescribing, Catheterisation, and Infection Control, ensuring you can provide safe and effective care. By getting into mental health nursing, you'll gain valuable insights into supporting children's emotional well-being. This Nursing Bundle Contains 11 of Our Premium Courses for One Discounted Price: Course 01: Neonatal Nursing Course 02: Midwifery Course 03: Paediatrics Course 04: Child Care Course 05: Nursing Assistant Training Course 06: Nurse Prescribing Diploma Course 07: Catheterisation Training for Nurse/Carer Course 08: Infection Control Course Course 09: Mental Health Nursing Level 3 Course 09: Medical Law Course 09: Risk Assessment & Care Management Stepping into the healthcare sector, especially in roles impacting neonatal, paediatric, and child care, is a journey of immense responsibility and profound reward. This bundle not only paves the way for a fulfilling career but also elevates your professional profile in a sector that shapes futures from the earliest stages of life. If you're driven by a passion to make a difference in the lives of children and families, now is the time to advance your skills, knowledge, and career with this comprehensive course bundle. Enrol now! Learning Outcomes of this Bundle: Acquire extensive knowledge of neonatal nursing care and practices. Understand holistic midwifery approaches for expectant mothers. Gain comprehensive knowledge of paediatric healthcare. Master foundational childcare techniques and strategies. Learn essential skills for nursing assistants. Understand nurse prescribing and infection control measures. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Neonatal Nursing Module 01: Introduction to Neonatal Nursing Module 02: Essential Care for the Newborn Module 03: Neonatal Assessment Module 04: Neonatal Resuscitation Module 05: Neonatal Infections Module 06: Neonatal Nutrition Module 07: Neonatal Anaesthesia Module 08: NICU Environment Course 02: Midwifery Module 01: Definition and Origin of Midwifery Module 02: Midwifery as a Career Option Module 03: Midwifery Management and Education Module 04: Midwives’ Role in Health and Inequality Module 05: Social, Cultural and Spiritual Context of Childbearing Module 06: Antenatal Care and Screening Module 07: Midwifery Support in Labour: Intrapartum Care Module 08: Induction of labour Module 09: Postnatal Care as a Midwife Module 10: Nurture and Nature: The Healthy Newborn Module 11: Stillbirth, Neonatal Death and Bereavement Module 12: Infant feeding Module 13: Newborn Infection Module 14: Home Birth Module 15: Complementary and Alternative Medicines Applied to Maternity Care Module 16: Pharmacology and Medicines Management Module 17: Bleeding in Pregnancy Module 18: Medical Disorders of Pregnancy Module 19: Pre-term Labour Module 20: Twins and higher-order births Module 21: Care During the Third Stage of Labour Module 22: Terminology and Abbreviations for Midwifery Module 23: Perinatal mental health Module 24: Supporting a Healthy Pregnancy Module 25: Contraception and family planning Module 26: Effective Communication for Midwifery Module 27: Ethics in Midwifery Course 03: Paediatrics Module 01: Introduction to Paediatrician Module 02: Paediatric Nutrition and Nutritional Disorders Module 03: Neonatology Module 04: Gastroenterology Module 05: Haematology Module 06: Neurology Module 07: Immunology and Allergy Module 08: Oncology Module 09: Paediatrics, ethics, and the law =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring neonatal nurses Midwifery candidates Paediatric healthcare workers Child care providers Nursing assistants Nurse practitioners Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Neonatal Nurse - £25,000 to £30,000 Midwife - £25,000 to £38,000 Paediatric Nurse - £25,000 to £30,000 Child Care Coordinator - £20,000 to £25,000 Nursing Assistant - £17,000 to £23,000 Mental Health Nurse - £25,000 to £30,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

37 in 1 Premium Bundle | CPD Certified | ++Gifts: 37 Free PDF+ Transcript Certificates | Lifetime Access | Tutor Support

In today's dynamic world, a Diploma in Social Science is not just a qualification but a gateway to understanding the intricate workings of society. With modules ranging from Sociology to Economics, Linguistics to Political Science, this Social Science Course offers a comprehensive understanding of human behavior, societal structures, and the forces shaping our world. In an era where societal challenges are complex and multifaceted, individuals equipped with Social Science knowledge are invaluable assets in addressing issues like inequality, globalization, and environmental sustainability. Proficiency in Social Science opens doors to diverse career opportunities in the UK, including roles in research, policy analysis, education, and social services. According to recent data, job prospects in the Social Science sector are on the rise, with a 15% increase in demand projected over the next decade. Moreover, professionals in this field command competitive salaries, with entry-level positions starting at £25,000 annually and experienced professionals earning upwards of £40,000 per year. Embracing a Diploma in Social Science not only enriches one's understanding of society but also empowers individuals to contribute meaningfully to its advancement and well-being. Key Features: CPD Certified Social Science Course Free Certificate from Reed CIQ Approved Social Science Course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Science Module 02: Science and Social Science Module 03: Philosophy of Social Science Module 04: Sociology: Part 1 Module 05: Sociology: Part 2 Module 06: Economics Module 07: Anthropology and Archaeology Module 08: Political Science Module 09: Linguistics and Psychology Module 10: History Module 11: Geography Module 12: Communication and Media Studies Module 13: Research Methods Module 14: Social Science in Modern Times Learning Outcomes: Analyze science's impact on social structures in varied contexts. Interpret philosophical principles underlying social science methodologies and theories. Evaluate sociological phenomena through comprehensive theoretical frameworks and empirical evidence. Apply economic principles to understand societal behaviours and trends. Investigate cultural dynamics through anthropological and archaeological lenses. Assess political landscapes and understand their influence on social dynamics. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma in Social Science 3:32:29 1: Module 01: Introduction to Social Science Preview 13:45 2: Module 02: Science and Social Science 11:50 3: Module 03: Philosophy of Social Science 15:06 4: Module 04: Sociology: Part 1 14:21 5: Module 05: Sociology: Part 2 19:42 6: Module 06: Economics 15:50 7: Module 07: Anthropology and Archaeology 16:21 8: Module 08: Political Science 13:50 9: Module 09: Linguistics and Psychology 13:41 10: Module 10: History 13:04 11: Module 11: Geography 13:50 12: Module 12: Communication and Media Studies 17:04 13: Module 13: Research Methods 21:04 14: Module 14: Social Science in Modern Times 12:01 15: CPD Certificate - Free 01:00 Who is this course for? This Social Science course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Social Science. Moreover, this course is ideal for: Individuals seeking broad understanding of societal dynamics and structures. Students interested in interdisciplinary studies of human behaviour and societies. Professionals aiming to enhance their knowledge of social sciences. Career changers exploring diverse fields within social science disciplines. Enthusiasts of human culture, history, and societal development. Requirements There are no requirements needed to enrol into this Social Science course. We welcome individuals from all backgrounds and levels of experience to enrol into this Social Science course. Career path After finishing this Social Science Course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Social Science are: Social Worker - £25K to 35K/year. Research Analyst - £28K to 45K/year. Policy Analyst - £30K to 50K/year. Community Development Officer - £24K to 40K/year. Human Resources Officer - £23K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Discover a world of opportunities with our exclusive bundle: Transport Management, Import/Export & Delivery Management. Are you ready to embark on a fulfilling career that offers financial stability and the excitement of managing logistics on a global scale? In the United Kingdom, the average salary for professionals in these fields reaches £30,000 to £70,000 per year, ensuring a prosperous future for those with the right skills and knowledge. This comprehensive bundle includes three courses that will equip you with the necessary skills to thrive in the transport, import/export, and delivery management sectors. Our courses provide invaluable insights into supply chain dynamics, transportation strategies, international trade regulations, and efficient delivery networks. You will acquire the skills employers highly value, enabling you to impact the ever-evolving realm of transport and logistics significantly. Each course in this Transport Management, Import/Export & Delivery Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Transport Management, Import/Export & Delivery Management bundle promises education and an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Immerse yourself in these diverse, enthralling subjects, each designed to fuel your curiosity and enhance your knowledge. Dive in now! The courses in this bundle include: Delivery Manager Import/Export Transport Manager Learning Outcomes: Develop a comprehensive understanding of transport management principles and techniques, including supply chain dynamics, logistics planning, and efficient resource allocation. Gain in-depth knowledge of import/export procedures, international trade regulations, and documentation required for successful cross-border transactions. Acquire the skills to effectively manage delivery networks, ensuring timely and cost-effective transportation of goods and services. Learn to optimise transportation strategies, considering mode selection, route planning, and risk management. Enhance your problem-solving and decision-making abilities in complex logistics scenarios, allowing you to effectively address challenges and seize opportunities. Cultivate strong communication and negotiation skills, enabling you to collaborate with stakeholders and ensure smooth coordination throughout the logistics process. The Transport Management, Import/Export & Delivery Management bundle comprises three courses to provide a holistic understanding of the transport and logistics industry. You will gain the expertise necessary to excel in these fields through a combination of theoretical knowledge and skills. The Delivery Manager course delves into the intricacies of managing and optimising the delivery process. From understanding customer expectations and implementing efficient route planning to deploying advanced tracking systems and ensuring customer satisfaction, this course equips you with the skills to excel as a Delivery Manager. The Import/Export course focuses on the fundamental principles of international trade. You will learn about import and export procedures, documentation requirements, customs regulations, and compliance measures. Additionally, you will gain insights into global market trends, trade agreements, and cultural considerations that impact successful international trade operations. The Transport Manager course comprehensively explains transportation modes, including road, rail, air, and sea. You will explore the advantages and challenges associated with each method and learn to develop efficient transportation networks. Topics covered include supply chain management, cost optimisation, risk mitigation, and sustainable transportation practices. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Aspiring transport managers seeking to enhance their knowledge and skills in logistics and supply chain management. Professionals working in the import/export industry who want to deepen their understanding of international trade regulations and optimise their operations. Individuals are interested in pursuing a career in delivery management and seeking a comprehensive understanding of logistics planning and coordination. Entrepreneurs and business owners involved in international trade or logistics want to expand their expertise and make informed decisions. Students or graduates in business, management, or related fields who wish to specialise in transport management, import/export, or delivery management. Career path Delivery Manager: £25,000 to £45,000 per year Import/Export Coordinator: £22,000 to £40,000 per year Transport Manager: £30,000 to £70,000 per year Logistics Coordinator: £20,000 to £35,000 per year Supply Chain Analyst: £25,000 to £45,000 per year Freight Forwarder: £20,000 to £40,000 per year Note: The salary ranges are approximate and may vary depending on location, experience, and company. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £9.99 Unlock your potential and showcase your accomplishments with our CPD Quality Standards certificates! Upon successful completion of the course, learners can obtain a CPD Quality Standards PDF certificate for Delivery Manager absolutely free! Upon finishing Import/Export and Transport Manager, you'll have the opportunity to obtain valuable proof of your achievement. For just £4.99, we'll send you a CPD Quality Standards PDF Certificate via email, or if you prefer, you can get a beautifully printed hardcopy certificate for £9.99 in the UK. If you're located internationally, don't worry! We offer a printed hardcopy certificate for £14.99, ensuring your success knows no boundaries. Grab your certificate and celebrate your success today!

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

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Step into the specialized field of adolescence counselling with our in-depth course. Gain a nuanced understanding of adolescent development, psychological disorders, and the impact of external factors. Equip yourself with proven counselling techniques, and navigate ethical and legal frameworks effectively. Your path to becoming a proficient adolescent counsellor starts here.

Beginners Italian; Intermediate Italian; advanced Italian; A1 Italian; A2 Italian, B1 Italian, B2 Italian. Citizenship.