3796 Counselling courses

Do you find yourself often dwelling on past mistakes or missed opportunities? Dive into 'Learn to Deal With Regret', a transformative journey that shines a light on mastering your emotions and reclaiming your peace of mind. Spanning ten enriching lessons, this course offers you a multitude of strategies to shift your focus from what's behind to what lies ahead. Whether it's rechannelling regret into positive parenting or understanding the hidden benefits of remorse, let's embark on a path that celebrates the lessons learned and gears you up for a regret-free future. Learning Outcomes Understand the fundamental techniques to manage feelings of regret effectively. Learn to redirect energy from past decisions to present opportunities. Gain insights into the positive aspects of regret and how it can benefit you. Acquire strategies to eliminate parenting remorse and boost your skills as a parent. Master techniques to move beyond regret, fostering a healthier emotional state. Why buy this Learn to Deal With Regret course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Learn to Deal With Regret there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Learn to Deal With Regret course for? Individuals struggling with past decisions and seeking peace. Parents aiming to harness past regrets to enhance parenting techniques. Those curious about the psychological aspects and positive sides of regret. Individuals in the quest for self-improvement and emotional mastery. Anyone looking to turn feelings of remorse into constructive actions. Prerequisites This Learn to Deal With Regret does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Learn to Deal With Regret was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Wellness Coach: £30,000 - £45,000 Mental Health Counsellor: £23,000 - £37,000 Life Coach: £28,000 - £50,000 Mindfulness Practitioner: £25,000 - £40,000 Parenting Consultant: £27,000 - £42,000 Personal Development Trainer: £29,000 - £47,000 Course Curriculum Learn to Deal With Regret Lesson 01: 4 Quick and Clever Tips to Handle Regret 00:03:00 Lesson 02: 4 Quick Changes in Your Life that will Take the Focus off Regret 00:03:00 Lesson 03: 4 Reasons Why You Shouldn't Regret Past Decisions 00:03:00 Lesson 04: 4 Steps Towards Dealing with Regret in a Healthy Way 00:03:00 Lesson 05: 5 Creative Ways to Handle Regret in Healthy Ways 00:03:00 Lesson 06: 5 Surefire Ways to Release Regret 00:03:00 Lesson 07: 5 Things You Can Do Today to Erase Parenting Regret 00:03:00 Lesson 08: 5 Ways to Change Regret into Positive Parenting Skills 00:03:00 Lesson 09: 8 Tips Guaranteed to Move You Past Regret 00:03:00 Lesson 10: 8 Ways Regret Can Actually Be Good for You 00:03:00

The success and failure of an organization, company, or products depend on customers' satisfaction. Learn how to gratify your consumers providing the best support through our Customer Care Training course. The precise contents of the course enable you to learn a board range of skills, competencies, and knowledge that may assist to bring the utmost success for your career as well as organization growth. The course will clearly explain the responsibilities of your role. Following that, it guides you how to communicate with customers confidently, manage them, listen to their problems, and provide an ultimate solution to satisfy them. Moreover, it teaches you how to enhance your time management ability, greeting efficiency, caring activity profoundly. Overall, it teaches you all the relevant aspects of customer care so that you can kick-start your career in this role in a sound-bite. Who is this course for? Customer Care Training is suitable for anyone who wants to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Customer Care Training is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Personal Development Training course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Personal Development Training course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Personal Development Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Personal Development Training course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Personal Development Training course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Personal Development Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction Introduction 00:05:00 Module 01: What's Your Self Image and How It Affects Your Self Esteem What's Your Self Image and How It Affects Your Self Esteem 00:03:00 The Meaning of Self-Image 00:04:00 Accepting Yourself for Who You Are 00:04:00 Ways to Change Your Self Image 00:06:00 How Your Self Image Affects You Emotionally 00:04:00 How Your Identity and Self Esteem Are Linked 00:04:00 Module 02: What Roadblocks Do You Put in Your Way? What Roadblocks Do You Put in Your Way? 00:03:00 Comparing Yourself to Others as a Roadblock 00:04:00 Using Self Talk as a Roadblock 00:04:00 Using Fear as a Roadblock 00:03:00 Using Procrastination as a Roadblock 00:04:00 Having Self Limiting Beliefs 00:04:00 Module 03: Causes for Low Self Esteem Causes for Low Self Esteem 00:03:00 Sources for low self-esteem 00:04:00 How Bullying Can Affect Your Self Esteem 00:03:00 How Your Parents Can Affect Your Self Esteem 00:04:00 How Trauma Can Affect Your Self Esteem? 00:05:00 How Society and the Media Can Affect Your Self Esteem 00:03:00 Module 04: Using Psychology/Self Help to Form Empowering Beliefs Using Psychology/Self Help to Form Empowering Beliefs 00:04:00 Ways to remove negative thoughts from your subconscious mind 00:03:00 Transactional Analysis-The Masks we wear 00:03:00 Affirmations 00:03:00 Steps to Overcome limiting beliefs learn in childhood 00:05:00 Learn to understand your potential 00:04:00 Module 05: Changing Your Mindset to Overcome Limiting Beliefs Changing Your Mindset to Overcome Limiting Beliefs 00:06:00 Proven Mindset hacks to overcome limiting beliefs 00:05:00 Ways to cultivate a more positive mindset 00:03:00 Ways to change your mindset and attitude 00:04:00 Ways to change your mindset for success 00:04:00 Ways to Change your mindset 00:04:00 Module 06: Believe in yourself Believe in yourself 00:04:00 Think About Your Past Successes 00:04:00 Learn to Trust Yourself 00:04:00 Let yourself off the hook 00:04:00 Have a Positive Attitude 00:03:00 Let a Life Coach Help You 00:03:00 Conclusion Review of Course 00:05:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

It requires a skilled professional to treat speech and language-related disorders. Therefore, before pursuing a career as a speech therapist, you have to equip yourself with some additional skills and abilities. The Level 3 Speech And Language Therapy course is the perfect place to develop additional expertise. The Level 3 Speech And Language Therapy course aims to give you an in-depth understanding of speech and language therapy. In this course, you will get introduced to the science and anatomy of speech. The easy-to-follow modules will educate you on the characteristics of speech. In addition, you will learn about the various speech-related disorders seen in adults and children. By the end of the course, you will gain the ability to support children with SL issues. This comprehensive Level 3 Speech And Language Therapy course will help you develop your knowledge and also provide you with a valuable certificate. This certificate will help you pursue a brilliant career in the related fields. Learning Objectives Learn the core concept of speech therapy Understand the science and anatomy of speech Familiarise yourself with the characteristics of speech Enrich your knowledge of speech and language disorders seen both in children and adults Develop the knowledge and skills to support children with SL difficulties Who is this Course for? This Level 3 Speech And Language Therapy course is ideal for aspiring speech therapists or those who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of speech and language therapy principles or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course; however, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy, and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the Level 3 Speech And Language Therapy course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career Path Upon successfully completing the Level 3 Speech And Language Therapy course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Speech Therapist SEN Teacher SEN Teaching Assistant Course Curriculum Module 01: An Overview of Speech Therapy An Overview of Speech Therapy 00:11:00 Module 02: The Science of Speech The Science of Speech 00:17:00 Module 03: The Anatomy of Speech The Anatomy of Speech 01:00:00 Module 04: Characteristic of Speech: Linguistic Discipline Characteristics of Speech Linguistic Disciplines 00:24:00 Module 05: Literacy and Language Development Literacy and Language Development 00:22:00 Module 06: Child Speech & Language Disorders Child Speech & Language Disorders 00:32:00 Module 07: Adult Speech & Language Disorders Adult Speech & Language Disorders 00:29:00 Module 08: How to Help a Child with SL Difficulties How to Help a Child with SL Difficulties 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Explore the art of collaboration and partnership in the adult care industry with our latest course. Learn how to navigate through conflicts and dilemmas, implement effective strategies, and communicate seamlessly in care settings. The Partnership in Adult Care course is designed for individuals who want to develop the skills needed to build successful partnerships in care settings. Join us now to become an expert in adult care partnership. Learning outcomes: Understand best practices and outcomes in adult care partnerships. Identify benefits and challenges of collaboration in the community. Analyse conflicts and dilemmas that arise in partnerships. Develop solutions to overcome barriers to partnership. Implement effective partnership strategies. Enhance communication skills in care settings. Join our Partnership in Adult Care course that covers the principles, practices, and outcomes of effective collaboration in adult care. This course comprises seven modules that delve into the nitty-gritty of community engagement, conflicts and dilemmas, communication, and implementation of effective strategies. Throughout the course, you will explore the benefits of collaboration and identify common barriers and conflicts in adult care partnerships. You will also gain insights into the importance of effective communication and the best practices to maintain seamless partnerships. Enrol in this Partnership in Adult Care course and become an expert in the art of collaboration and partnership in adult care. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Adult care professionals seeking to enhance their partnership skills. Individuals looking to enter the field of adult care. Community members interested in building successful partnerships in the industry. Policy makers who want to learn more about the benefits and challenges of collaboration in adult care. Career path Care Home Manager: £25,000-£50,000 per year Health and Social Care Assessor: £18,000-£30,000 per year Adult Social Care Worker: £15,000-£25,000 per year Healthcare Administrator: £18,000-£30,000 per year Caregiver: £8-£12 per hour Case Manager: £25,000-£40,000 per year

Unlock the secret world of children's minds and emotions with our immersive online training. Delve into the fascinating realm of Play Therapy, where every game, every interaction holds profound meaning. Explore the depths of human connection and healing as you uncover the transformative power of play. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the nuanced advantages and outcomes of Play Therapy, from fostering resilience to unlocking repressed emotions. Dive deep into various models and approaches, gaining invaluable insights into tailoring therapeutic interventions to individual needs. Learn to create the perfect play setting, where therapist and child forge bonds of trust amidst a world of toys and imagination. Navigate through the complexities of childhood trauma, from abuse to homelessness, and emerge equipped with the tools to offer solace and support. Explore specialised interventions for disaster mental health, learning from real-life case studies and staying abreast of recent trends shaping the field. Join us on a journey of empathy and understanding, where every lesson brings you closer to becoming a beacon of hope in a child's world. Course Curriculum Module 01: What Is Play Therapy Module 02: Advantages And Outcomes Of Play Therapy Module 03: Models And Approaches Of Play Therapy Module 04: The Play Settings: Therapist, Abused Child And Materials Module 05: Typical Issues In Play Therapy Module 06: Play Therapy For Sexually And Emotionally Abused Children Module 07: Play Therapy For Children Who Are Homeless Module 08: Play Interventions For Disaster Mental Health Module 09: Case Studies And Recent Trends In Play Therapy Learning Outcomes: Identify key principles and concepts of play therapy approaches. Analyze advantages and outcomes of utilising play therapy techniques. Apply various models and approaches of play therapy effectively. Demonstrate understanding of suitable play settings for therapy sessions. Recognize typical issues encountered and strategies for addressing them. Evaluate case studies and recent trends in play therapy practice. CPD 10 CPD hours / points Accredited by CPD Quality Standards Play Therapy Online Training 3:06:32 1: Module 01: What Is Play Therapy 20:30 2: Module 02: Advantages And Outcomes Of Play Therapy 10:30 3: Module 03: Different Models And Approaches Of Play Therapy 21:07 4: Module 04: The Play Settings: Therapist, Abused Child And Materials 22:40 5: Module 05: Typical Issues In Play Therapy 27:54 6: Module 06: Play Therapy For Sexually And Emotionally Abused Children 26:34 7: Module 07: Play Therapy For Children Who Are Homeless 15:28 8: Module 08: Play Interventions For Disaster Mental Health 19:26 9: Module 09: Case Studies And Recent Trends In Play Therapy 21:23 10: CPD Certificate - Free 01:00 Who is this course for? Psychologists seeking specialised training in child therapy methods. Social workers aiming to enhance their therapeutic intervention skills. Counsellors interested in expanding their repertoire to include play therapy. Teachers looking to understand and support children's emotional needs better. Childcare professionals seeking additional tools for working with vulnerable children. Career path Child Psychologist Play Therapist Child Counsellor Family Support Worker School Counsellor Mental Health Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secret world of children's minds and emotions with our immersive online training. Delve into the fascinating realm of Play Therapy, where every game, every interaction holds profound meaning. Explore the depths of human connection and healing as you uncover the transformative power of play. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the nuanced advantages and outcomes of Play Therapy, from fostering resilience to unlocking repressed emotions. Dive deep into various models and approaches, gaining invaluable insights into tailoring therapeutic interventions to individual needs. Learn to create the perfect play setting, where therapist and child forge bonds of trust amidst a world of toys and imagination. Navigate through the complexities of childhood trauma, from abuse to homelessness, and emerge equipped with the tools to offer solace and support. Explore specialised interventions for disaster mental health, learning from real-life case studies and staying abreast of recent trends shaping the field. Join us on a journey of empathy and understanding, where every lesson brings you closer to becoming a beacon of hope in a child's world. Course Curriculum Module 01: What Is Play Therapy Module 02: Advantages And Outcomes Of Play Therapy Module 03: Models And Approaches Of Play Therapy Module 04: The Play Settings: Therapist, Abused Child And Materials Module 05: Typical Issues In Play Therapy Module 06: Play Therapy For Sexually And Emotionally Abused Children Module 07: Play Therapy For Children Who Are Homeless Module 08: Play Interventions For Disaster Mental Health Module 09: Case Studies And Recent Trends In Play Therapy Learning Outcomes: Identify key principles and concepts of play therapy approaches. Analyze advantages and outcomes of utilising play therapy techniques. Apply various models and approaches of play therapy effectively. Demonstrate understanding of suitable play settings for therapy sessions. Recognize typical issues encountered and strategies for addressing them. Evaluate case studies and recent trends in play therapy practice. CPD 10 CPD hours / points Accredited by CPD Quality Standards Play Therapy Online Training 3:06:32 1: Module 01: What Is Play Therapy 20:30 2: Module 02: Advantages And Outcomes Of Play Therapy 10:30 3: Module 03: Different Models And Approaches Of Play Therapy 21:07 4: Module 04: The Play Settings: Therapist, Abused Child And Materials 22:40 5: Module 05: Typical Issues In Play Therapy 27:54 6: Module 06: Play Therapy For Sexually And Emotionally Abused Children 26:34 7: Module 07: Play Therapy For Children Who Are Homeless 15:28 8: Module 08: Play Interventions For Disaster Mental Health 19:26 9: Module 09: Case Studies And Recent Trends In Play Therapy 21:23 10: CPD Certificate - Free 01:00 Who is this course for? Psychologists seeking specialised training in child therapy methods. Social workers aiming to enhance their therapeutic intervention skills. Counsellors interested in expanding their repertoire to include play therapy. Teachers looking to understand and support children's emotional needs better. Childcare professionals seeking additional tools for working with vulnerable children. Career path Child Psychologist Play Therapist Child Counsellor Family Support Worker School Counsellor Mental Health Worker Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

People suffering from speech and language disorders are unable to express themselves and face many challenges in their life, including bullying. However, with proper attention and support, they can overcome difficulties. So, if you are passionate about helping others and also looking for a secure job then the speech and language therapy sector can be your call. The Speech And Language Therapy Diploma will help you prepare yourself with the right skills and knowledge. In this online Speech And Language Therapy Diploma training, you will be able to build a solid foundation in speech and language therapy. The informative modules will help you enrich your knowledge of language acquisition and literacy development. From the easy-to-follow modules, you will grasp the basics of linguistics and speech science. Furthermore, the course will educate you on different speech, language and communication disorders. Upon the successful completion of the course, you will receive a certificate of achievement accredited by CPD. This certificate will help you land a promising job in the relevant industry. Join now! Please note that in this Speech And Language Therapy Diploma Course you will come across all the basic guidelines of a Speech and Language Therapist to boost and shine your knowledge in this particular field. However, the title Speech Therapist is protected by the HCPC and completion of this course does not entitle you to use the protected title or practise as a Speech Therapist. Also, it does not qualify you to join the HCPC register. If you are looking for a course to comply with HCPC's requirements, please contact the relevant authority. Learning Outcomes  Learn the core principles of speech and language therapy Enrich your understanding of language acquisition and literacy development Gain an in-depth understanding of the scientific aspects of language development Familiarise yourself with speech and language disorders Deepen your knowledge of communication disorders Who is this course for? This Speech And Language Therapy Diploma course is prepared for individuals with little to no knowledge about speech and language therapy. This course will help develop the core skills to pursue a career in the relevant industry. Thus, it is the perfect training ground for job seekers looking forward to working in the speech and language therapy sector. Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Speech And Language Therapy Assistant SEN Teacher SEN Teaching Assistant Course Curriculum Updated Version - Speech and Language Therapy Module 01: Communication Disorders Communication Disorders 00:23:00 Module 02: Child Communication Disorders Child Communication Disorders 00:24:00 Module 03: Adult Communication Disorders Adult Communication Disorders 00:21:00 Module 04: Diagnosing and Treating Communication Disorders Diagnosing and Treating Communication Disorders 00:10:00 Module 05: Overcoming Language Disorder by Speech Therapy Overcoming Language Disorder by Speech Therapy 00:11:00 Module 06: Literacy & Language Development Literacy & Language Development 00:20:00 Module 07: Overcoming Other Communication Disorders Overcoming Other Communication Disorders 00:18:00 Old Version - Speech and Language Therapy Introduction to Speech and Language Therapy Introduction to Speech and Language Therapy 00:30:00 Main Ethical Principles of ASHA 00:45:00 Language Acquisition and Literacy Development Literacy, Roles of SLT and Preliteracy in Newborns 00:30:00 The Scientific Aspects of Language and Speech Speech Science 00:30:00 Basic Structure and Function of the Human Nervous System 00:20:00 Basics of Linguistics 00:30:00 Communication Disorders Communication Disorders and Fluency disorder 00:20:00 Speech disorders 00:30:00 Language Disorders 00:20:00 Aphasia 00:30:00 Other Speech and Language Disorders Agnosia, Attention-Deficit/Hyperactivity Disorder and Dementia 00:45:00 Understanding Brain Damage Locations 00:20:00 Traumatic Brain Injury 00:00:00 Huntington's disease and Parkinson's Disease 00:30:00 Swallowing Disorders 00:45:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Embrace simplicity, mindfulness, and inner peace with our Zen Lifestyle course. Learn breathing techniques, meditation, and daily practices to live a balanced and harmonious life.

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.