Harpenden

<p>This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work.</p>This programme will help participants to:<ul><li>Understand debtors and communicate with them effectively</li><li>Improve their telephone and writing skills</li><li>Appreciate the key legal issues</li><li>Track down 'gone-aways'</li><li>Improve their collection rates</li></ul><section>
                    <h3>1 Giving credit and collecting debts</h3><ul><li>The benefits when you get it right</li><li>The cost of getting it wrong</li></ul> <h3>2 Analysing yourself</h3><ul><li>The importance of making the right 'first impression'</li><li>Assessing your own personal communication style and how this affects your results</li><li>How do you (or might you) look in the debtor's eyes? What would you like to change?</li></ul> <h3>3 Analysing your debtors</h3><ul><li>Types of debtor<ul><li>The delaying debtor</li><li>The genuine debtor</li><li>The cashflow or hardship problem debtor</li><li>The ones who never intended to pay</li></ul></li><li>Spot the most common reasons and excuses for non-payment - and learn how to deal<br />with them</li></ul> <h3>4 Understanding debt recovery and the law</h3><ul><li>Data protection issues</li><li>County Court suing enforcement methods</li><li>Human rights and debt recovery</li><li>Retention of title matters</li></ul> <h3>5 Telephone skills for debt recovery</h3><ul><li>A 7-point plan which works every time</li><li>Learning by example: listening to and analysing some pre-recorded (or live) collection calls<ul><li>What was done well?</li><li>What should have been done differently?</li><li>Did the collector recognise opportunities?</li><li>Did the collector create opportunities where seemingly none existed?</li><li>Did the collector negotiate well or not at all?</li></ul></li></ul> <h3>6 Writing skills for debt recovery</h3><ul><li>Key phrases to avoid</li><li>What to include</li><li>A sample letter which gets results in over 90% of cases</li></ul> <h3>7 Tracking down the 'gone aways'</h3><ul><li>A unique debtor-tracing plan</li><li>Why spend money on external tracers when you can find those 'gone away' debtors for<br />yourself?</li></ul> <h3>8 Course review</h3><ul><li>The traps to avoid</li><li>Key personal learning points</li></ul> 


                </section>

The In House Training Company

Credit Control

Counselling Skills

Legal Practice Course (LPC)

Trainers Course

Credit Controller

Practical Accounting

Credit control and debt recovery - practical issues (In-House)

<p>We all tend to have challenges throughout our lives that cause varying levels of pressure. It is healthy and essential that people experience such challenges because up to a certain point an increase in pressure improves performance and quality of life.</p><p>Too much pressure can be harmful and affect our health and wellbeing. This participative half-day workshop will explore the causes and impact of stress and provide an opportunity to learn some new ideas and techniques to cope with it. Practical tasks and exercises will be used to promote discussion and participants will be encouraged to share their own experiences and approaches.</p>By the end of the workshop participants will be able to:<ul><li>Understand the causes and symptoms of stress and how to spot them</li><li>Become more aware of personal habitual behaviours and approaches that get in the way of dealing with stress productively</li><li>Learn ideas and approaches that help you to cope with the thoughts, emotions and physical feelings that happen in stressful and difficult situations</li><li>Review and evaluate learning and have an action plan to take back and put into practice at work</li></ul><section>
                    <h3>1 Welcome, introductions and objectives</h3><ul><li>Breaking the ice</li></ul> <h3>2 Stress</h3><ul><li>Its sources and effects on you</li><li>Defining stress, its signs and symptoms</li></ul> <h3>3 Exploring your 'default' habits</h3><ul><li>Their consequences in stressful situations</li></ul> <h3>4 Dealing with perception</h3><ul><li>Strategies and approaches for coping with stress</li></ul> <h3>5 Setting goals with positive outcomes</h3><ul><li>Review and evaluation of learning</li><li>Action planning</li></ul> 


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Psychological Wellbeing Practitioner

Stress Management

Stress Inoculation

Mental Health At Work

Counselling

Beating stress (In-House)

<p>This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone.</p><p>When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business.</p><p>This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties.</p><p>The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales:</p><p><b>I</b>nitial impressions</p><p><b>N</b>eeds of the customer</p><p><b>B</b>ring them with you</p><p><b>O</b>pen up the conversation</p><p><b>U</b>nderstand the triggers</p><p><b>N</b>arrow down the solutions</p><p><b>D</b>ecision time!</p><p>The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity!</p>This programme will help participants:<ul><li>Create the perfect interaction with any customer making contact by telephone</li><li>Make every call count</li><li>Build rapport quickly in any situation</li><li>Handle difficult calls and challenging people</li><li>Create sustainable and profitable relationships</li><li>Increase your sales conversions</li></ul><section>
                    <h3>1 The inbound sales process</h3><ul><li>Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them</li></ul> <h3>2 Engaging with the customer</h3><ul><li>Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


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Meeting Skills

Business Communication Skills

Sales Management

Dealing With Difficult Customers

Telesales

Telephone sales - inbound (In-House)

<p>If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios.</p><p>We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction.</p>This course will help participants:<ul><li>Develop a structured and client-focused approach to creating high quality sales opportunities and account growth</li><li>Learn persuasion and influencing skills to better define needs and develop opportunities</li><li>Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales</li><li>Develop advanced sales questioning skills and techniques; understand the importance of listening</li><li>Understand how to add value at all stages; plus gaining competitive advantage</li><li>Develop proven ways to overcome and reduce price pressure</li><li>Know when to use options and upselling when presenting products and solutions</li><li>Develop techniques and skills for improved negotiation and closing</li></ul><section>
                    <h3>1 Advanced Selling - How to Increase your sales results</h3><ul><li>Review of pre-course data and questionnaire</li><li>The AVC model of increasing your sales results</li><li>Creating a sales growth plan to achieve higher sales targets</li><li>Mapping the accounts and products for targeted growth</li></ul> <h3>2 The Four Cs to structure a sales call</h3><ul><li>Research before the meeting or call; setting objectives, planning and preparation</li><li>How to gain instant rapport and taking control - including online meetings</li><li>Qualifying and initial questioning skills</li><li>Creating an agenda and first-meeting structure: Four Cs</li><li>Planning and practice sessions</li></ul> <h3>3 Building bigger and better sales opportunities</h3><ul><li>How to use questions to 'build' more opportunities</li><li>Learning and using high-impact and third-level questions</li><li>Advanced sales questioning techniques: five questioning techniques</li><li>Qualifying and gaining commitment to the next stage</li><li>Planning and practice sessions - advanced questioning skills</li></ul> <h3>4 Presentation and persuading skills best practice</h3><ul><li>Compelling benefits and reducing perceived risk - key messages to deliver</li><li>Helping the customer choose your proposition by using options</li><li>Professional and effective presentation skills</li><li>Writing compelling sales proposals that improve your conversion rate</li><li>Planning and practice session - presenting your solution</li></ul> <h3>5 Overcoming concerns and client questions</h3><ul><li>Proven techniques for answering client objections and concerns</li><li>How to isolate, prioritise and answer objections, including price</li><li>Overcoming delay and procrastination</li><li>Planning and practice session - answering client concerns</li></ul> <h3>6 Gaining commitment and closing the sale</h3><ul><li>Knowing when to close for commitment</li><li>How to ask for commitment professionally and effectively</li><li>Key negotiation skills around the closing process - getting to 'yes'</li><li>Checklist of closing and negotiation skills</li><li>Practice session</li></ul> 


                </section>

Coaching Skills

Professional Selling Skills (PSS)

Presentation Skills

Increasing sales results (In-House)

<p>Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills.</p>This course will help you:<p> </p><ul><li>Use the consultative sales process to achieve more cross-sales</li><li>Employ advanced rapport-building skills</li><li>Assess the buying preferences of a customer</li><li>Articulate the link between customer goals and needs</li><li>Identify your customer's needs and wants</li><li>Use advanced questioning techniques to gather information</li><li>Resist the temptation to tell when it would be better to ask</li><li>Identify communication preferences</li><li>Given various scenarios, present a product to the explicit need of a customer</li><li>Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers</li><li>Handle objections positively</li><li>Close the sale or gain commitment to further action</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the training</li><li>Personal introductions and objectives</li><li>Self-assessment of existing sales skills</li><li>Overview of content</li></ul> <h3>2 Understanding yourself and your customers</h3><ul><li>Personal communication style and what this means in a sales situation</li><li>Wants versus needs</li><li>What motivates people to buy</li><li>Using social media tools such as LinkedIn</li><li>Managing your portfolio to maximise sales</li><li>Preparing to sell</li></ul> <h3>3 The sales process</h3><ul><li>Overview of the consultative sales process</li><li>Review personal strengths and weaknesses as a salesperson</li><li>Habits of top-performing sales people</li><li>Common pitfalls</li><li>Articulate sales goals</li></ul> <h3>4 Building rapport</h3><ul><li>11 decisions that customers make in the first 9 seconds</li><li>Spotting buyer communication preferences</li><li>Building rapport with a wide variety of customers</li><li>Dealing with emotions</li><li>Keeping control</li></ul> <h3>5 Questioning and listening</h3><ul><li>Assumptions and how they trip us up</li><li>Structured questioning</li><li>Looking for cross-sales</li><li>Honing your listening skills</li><li>Identifying buyers' motivation</li><li>Using summaries to move the customer forward</li></ul> <h3>6 Presenting products and services to customers</h3><ul><li>Choosing the right time to present</li><li>Using features, advantages and benefits</li><li>Tailoring your presentation of products and services to match buyer preferences and motivations</li></ul> <h3>7 Gaining commitment</h3><ul><li>When to close</li><li>Dealing with difficult customers</li><li>5 things to avoid when handling a customer objection</li></ul> <h3>8 Managing your business</h3><ul><li>The link between service and sales</li><li>Using customer surveys</li><li>Winning back lost business</li></ul> <h3>9 Putting it all together</h3><ul><li>Skills practice</li><li>Personal learning summary and action plans</li></ul> 


                </section>

Negotiation Skills

Advanced sales skills (In-House)

<p>Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them.</p>This course will help participants:<ul><li>Use broad open questions to give the customer a platform for their opinions or issues</li><li>Improve listening skills to really understand what's behind the customer's challenging style</li><li>Probe specific phrases to show listening and earn deeper disclosure</li><li>Use silence to let challenging customers 'blow off steam'</li><li>Understand the negative impact of certain phrases on a challenging customer</li><li>Summarise effectively and reassure the customer of our understanding of their needs</li><li>Recognise the 'behaviour cycle' and avoid emotional escalation</li><li>Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state</li><li>Create loyalty in customers who are slow to give trust</li></ul><section>
                    <h3>1 What makes a customer 'challenging'?</h3><ul><li>Why customers challenge us - understanding their drivers</li><li>'Wearing their shoes' - seeing things from their perspective</li><li>Understanding our own personality style</li><li>How to flex with a style that is different from our own</li><li>Ways to quickly recognise a customer's style</li><li>The benefits of flexing with a challenging customer's style</li></ul> <h3>2 Practical exercise - forum theatre</h3><ul><li>Participants take it in turns to deal with the trainer (who plays the role of the challenging customer)</li><li>Observers stop the action when they hear or see something they deem wrong</li><li>The participant in the seat gets a chance to use a suggested alternative line</li><li>The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves</li><li>Frequent feedback from the trainer as to how the participant's words are making him feel</li><li>Opportunities to rewind the action if an ill-advised line is suggested and delivered</li><li>Flipchart for capturing what worked, what didn't work and why</li><li>Mehrabian principle - the importance of body language and tone over words used</li></ul> <h3>3 Questioning and listening skills</h3><ul><li>How to use open questions to get the customer talking</li><li>What questions to avoid and why</li><li>The use of pauses and silence to reduce tension and build trust</li><li>What listening is and what it isn't</li><li>Question funnelling - how to earn deeper disclosure through probing</li><li>The power of summary</li></ul> <h3>4 Transactional analysis explained</h3><ul><li>What is transactional analysis (TA)?</li><li>Exploring the TA states and why people behave in that way under pressure</li><li>How to bring challenging customers to 'adult' state to reduce tension</li><li>How 'parent' or 'child' behaviours can be inadvertently triggered</li><li>Understanding the 'behavioural cycle' and how to break it</li><li>Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words</li></ul> <h3>5 How to build trust with challenging customers</h3><ul><li>Techniques for placating current challenging customers</li><li>Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them</li><li>Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome</li><li>How to 'go the extra mile' with challenging customers</li></ul><h4></h4> <h3>6 Bringing a 'real' challenging customer to life</h3><ul><li>Participants give the trainer a brief profile of a specific challenging customer of theirs</li><li>5-10 minute roleplay in which the trainer brings that individual to life</li><li>Observing participants - without interrupting - make notes on what is and isn't working</li><li>Trainer stops the action half-way through to give feedback on how he is feeling</li><li>Participant goes back into the roleplay having recalibrated their approach based on feedback</li><li>Observers give feedback on what did and didn't work</li><li>Trainer comes out of character to explain the impact of the participant's words and behaviours</li></ul> <h3>7 Wrap-up</h3><ul><li>Key learnings from each participant</li><li>Individual action planning - steps that can and will be implemented in the workplace</li></ul> 


                </section>

Action Learning Facilitator

Challenging Behaviour

Dealing with challenging customers (In-House)

<p>How to protect your cash flow</p><p>In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses.</p><p>This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible.</p>The course will help you:<ul><li>Understand your debtors and communicate with them accordingly</li><li>Develop a strategy for more effective debt collection</li><li>Make every call count</li><li>Handle difficult calls</li><li>Reduce the amount of time you need to spend on chasing payment</li><li>Increase your collection rates</li></ul><section>
                    <h3>1 The debt collection process</h3><ul><li>Understanding the reasons behind payment default</li><li>Looking at the debt situation from the customer's point of view</li><li>Developing a strategy for effective debt collection</li></ul> <h3>2 Advanced telephone communication skills</h3><ul><li>Techniques for speaking to the person responsible for paying the debt</li><li>How to gain the customer's trust when discussing debt</li><li>Telephone collection skills best practice</li><li>Key phrases that keep the conversation positive and open</li></ul> <h3>3 Questioning and listening skills for gathering information</h3><ul><li>Different types of question</li><li>Using high-gain questions to uncover key information</li><li>Active listening that will help you understand what customers are really saying</li><li>Leading with examples and high-impact questions</li><li>Summarising and restating</li></ul> <h3>4 Overcoming objections and excuses</h3><ul><li>Identifying objections</li><li>Preparing suitable responses</li><li>Probing objections and ways to overcome them</li></ul> <h3>5 Gaining commitment and ending the call</h3><ul><li>Learn how to negotiate an agreement to suit both parties</li><li>Summarising actions for you and the customer</li><li>Ending the call professionally</li></ul> <h3>6 Dealing with difficult and challenging situations</h3><ul><li>Understand different personality types</li><li>The correct way to respond to an upset customer</li><li>Ways to calm angry customers (and handle verbal attacks)</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

Debt Management

Getting paid - telephone tactics for debt collection (In-House)

<p>In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer.</p><p>Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture.</p><p>The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it.</p>As a result of this course, participants will be able to:<ul><li>Take control of a customer conversation, with confidence</li><li>Refresh and polish their customer service and sales performance</li><li>Recognise and develop a sales opportunity</li><li>Engage the customer and build rapport</li><li>Identify a customer's needs</li><li>Match the customer's needs to the organisation's products or services</li><li>Handle objections confidently</li><li>Ask for the order</li></ul><p>At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace.</p><section>
                    <h3>1 Introduction</h3><ul><li>Course overview, objectives and introductions</li></ul> <h3>2 Serving or selling?</h3><ul><li>Feelings and attitudes - How we can affect the outcome by our feelings and behaviour</li><li>What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's   interest in our products or services</li></ul> <h3>3 Developing the right skills</h3><ul><li>Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment'</li><li>Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills?</li><li>Relating to different types of people by identifying and matching their communication style on the telephone</li></ul> <h3>4 Making it easy for the customer</h3><ul><li>Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services</li><li>Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation?</li><li>Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested</li><li>Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy</li><li>Closing on a positive note- When and how to ask for commitment</li><li>Dealing with the customer's objections and concerns in a positive manner</li><li></li></ul> <h3>5 Course summary and action plans</h3><ul><li>Review of main learning points</li><li>Presentation of personal action plans</li></ul> 


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Selling through service (In-House)

<p>When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation.</p><p>This programme provides staff with the basic skills they need to sell.</p>This course will help participants:<ul><li>Profile customers</li><li>Research and identify potential new customers</li><li>Use the consultative sales process</li><li>Build effective rapport with customers</li><li>Identify customer needs through effective questioning and listening</li><li>Position products and services effectively</li><li>Close the sale or gain commitment to further action</li><li>Manage their customer portfolio to maximise sales</li></ul><section>
                    <h3>1 Introduction</h3><ul><li>Aims and objectives of the training</li><li>Personal introductions and objectives</li><li>Self-assessment of existing sales skills</li><li>Overview of content</li></ul> <h3>2 Knowing your customers</h3><ul><li>Who are your customers, and what do they want from you?</li><li>What are your strengths, compared to your competitors?</li><li>Who are your new potential customers?</li><li>How do you communicate with new customers?</li><li>What do you need to know about your customers before you start to sell?</li><li>Making the initial approach</li><li>Planning your pipeline - keeping the customers coming</li></ul> <h3>3 The four-step sales process</h3><ul><li>Overview of the consultative sales process</li><li>Key benefits of using the consultative sales process</li><li>Focusing on behaviours not targets</li><li>The behaviours of a good salesperson</li><li>Common pitfalls and mistakes</li><li>Personal strengths and weaknesses</li></ul> <h3>4 Building rapport</h3><ul><li>First impressions - Mehrabian theory of communication</li><li>Short cuts to building rapport</li><li>Looking out for clues as to how the customer is thinking</li><li>Looping back to keep the conversation flowing</li><li>Acknowledging past communication</li><li>Dealing with emotions such as anger</li><li>Setting the agenda to keep control</li><li>Getting past gatekeepers</li></ul> <h3>5 Questioning and listening</h3><ul><li>How to ask open questions to uncover information</li><li>Left brain questions</li><li>When closed question can be useful</li><li>What stops us listening?</li><li>The four levels of listening</li><li>How to develop your listening skills</li></ul> <h3>6 Presenting products and services to customers</h3><ul><li>When to present</li><li>Using benefits not features</li><li>Making it personal</li><li>Using reciprocity</li><li>The tendency towards the middle</li><li>Using consistency</li></ul> <h3>7 Gaining commitment</h3><ul><li>Testing the water</li><li>Dealing with objections using ACLEO</li><li>Asking for the business</li><li>Getting referrals</li><li>Ending with a personalised close</li><li>Following-up</li></ul> <h3>8 Managing your customer pipeline</h3><ul><li>Spotting opportunities for cross-sales</li><li>Managing your portfolio</li><li>Maximising sales proactively</li><li>Review meetings</li><li>Customer satisfaction measures and surveys</li><li>Mystery shopping</li></ul> <h3>9 Putting it all together</h3><ul><li>Skills practice</li><li>Personal learning summary and action plans</li></ul> 


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Online Course Marketing

Introduction to sales (In-House)

<p>This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help.</p>Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to:<ul><li>Increase their effectiveness through proper preparation</li><li>Construct attention-grabbing opening statements</li><li>Help potential clients feel comfortable agreeing to a meeting</li><li>Develop tactics for responding to difficult excuses and objections</li><li>Stress the benefits of a face-to-face consultation</li><li>Develop and enhance their questioning and listening skills</li><li>Prevent customers cancelling booked appointments</li></ul><section>
                    <h3>1 Introduction to appointment setting</h3><ul><li>Key trends that have changed the way people buy today - and will buy tomorrow</li><li>Why many sales people avoid picking up the phone</li><li>The difference that makes a difference - what makes a good appointment-maker?</li></ul> <h3>2 Before you pick up the telephone</h3><ul><li>It all starts with a plan...</li><li>Who and what to focus our attention</li><li>How much research should we undertake and why?</li><li>Setting primary and secondary objectives</li></ul> <h3>3 Making your approach</h3><ul><li>Key considerations</li><li>Every call is an opportunity - creating a positive mind-set</li><li>Using a structured approach</li><li>Using partnership language</li></ul> <h3>4 Gaining an insight into the customer's needs</h3><ul><li>How to quickly 'tune in' to your customers, so that you can serve them more easily</li><li>Developing speech patterns that put customers at their ease</li><li>Using effective questioning and listening skills</li><li>Finding and building pain points</li></ul> <h3>5 Dealing with excuses and objections</h3><ul><li>Pre-empting potential excuses</li><li>Developing techniques for responding to client objections</li><li>Keeping the door open for future contact</li></ul> <h3>6 Securing the appointment</h3><ul><li>Selling the benefits of a consultancy meeting</li><li>Techniques for avoiding cancelled appointments</li><li>Gaining commitment</li></ul> <h3>7 Action plans</h3><ul><li>Course summary and presentation of action plans</li></ul> 


                </section>

Office Skills & Productivity

Interview Skills

Appointment setting (In-House)

Overview of Counselling Skills Training
Counselling is a powerful tool to help people overcome challenges and live happier, more fulfilling lives. In today's fast-paced and often stressful world, counselling is more important than ever. The counselling industry in the UK is increasing, with more and more people seeking professional help to deal with a wide range of issues, including mental health problems, relationship difficulties, and workplace stress. 

Join our Counselling Skills Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Counselling Skills Training course has everything you need to get a great start in this sector.
Improving and moving forward is key to getting ahead personally. The Counselling Skills Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now!
This Counselling Skills Training Course will help you to learn:
Learn strategies to boost your workplace efficiency.
Hone your skills to help you advance your career.
Acquire a comprehensive understanding of various topics and tips.
Learn in-demand skills that are in high demand among UK employers
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Counselling Skills Training. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details
Perks of Learning with IOMH
One-To-One Support from a Dedicated Tutor Throughout Your Course.
Study Online — Whenever and Wherever You Want.
Instant Digital/ PDF Certificate.
100% Money Back Guarantee.
12 Months Access.
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
Certificate of Completion – Digital / PDF Certificate
After completing the Counselling Skills Training course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99.

Certificate of Completion – Hard copy Certificate
You can get the CPD Accredited Hard Copy Certificate for £12.99.
Shipping Charges:
Inside the UK: £3.99
International: £10.99
Who Is This Course for?
This Counselling Skills Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. 
On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. 
This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education.
Requirements
You don’t need any educational qualification or experience to enrol in the Counselling Skills Training course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
The certification and skills you get from this Counselling Skills Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

Course Curriculum

Counselling Skills Training		
	Module 1: Counselling and Counsellors	00:15:00
	Module 2: Theories and Models of Counselling (Part 1)	00:17:00
	Module 3: Theories and Models of Counselling (Part 2)	00:21:00
	Module 4: Legal, Cultural and Ethical Issues in Professional Counselling	00:17:00
	Module 5: Forms of Psychotherapy	00:23:00
	Module 6: Engaging and Assessing the Patients	00:18:00
	Module 7: Helping the Client in Crisis	00:13:00
	Module 8: Crisis Intervention	00:13:00
	Module 9: Low Intensity CBT Treatment	00:15:00
	Module 10: Medication and Therapy in the Treatment of Mental Illness	00:23:00
	Module 11: Communication Skills and Empathy in Counselling	00:20:00
Assignment		
	Assignment - Counselling Skills Training	00:00:00


IOMH - Institute of Mental Health

Life Coaching

Professional Skills Course (PSC)

Psychological Skills

Counselling Skills Training

General Admission

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					<div><p>Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this step-by-step Counselling Skills and Psychotherapy training course. This Counselling Skills and Psychotherapy course for Consistent Profits has been specially designed to help learners gain a good command of Counselling Skills and Psychotherapy, providing them with a solid foundation of knowledge to understand relevant professionals' job roles.</p><p>Through this Counselling Skills and Psychotherapy course, you will gain a theoretical understanding of Counselling Skills and Psychotherapy and others relevant subjects that will increase your employability in this field, help you stand out from the competition, and boost your earning potential in no time.</p><p>Not only that, but this Counselling Skills and Psychotherapy training includes up-to-date knowledge and techniques that will ensure you have the most in-demand skills to rise to the top of the industry. </p><p>This course is fully CPD-accredited and broken down into several manageable modules, making it ideal for aspiring professionals.</p></div>
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                                <h2>Course Curriculum</h2>
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					<td colspan="4"><strong>Module 1: Counselling and Counsellors </strong></td>
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					<td>Counselling and Counsellors</td><td><span>🕐 00:13:00</span></td>
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					<td colspan="4"><strong>Module 2: Theories and Models of Counselling (Part 1)</strong></td>
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					<td>Theories and Models of Counselling (Part 1)</td><td><span>🕐 00:14:00</span></td>
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					<td>Theories and Models of Counselling (Part 2)</td><td><span>🕐 00:18:00</span></td>
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					<td>Legal, Cultural and Ethical Issues in Professional Counselling</td><td><span>🕐 00:17:00</span></td>
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					<td>Engaging and Assessing the Patients</td><td><span>🕐 00:19:00</span></td>
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					<td>Medication and Therapy in the Treatment of Mental Illness</td><td><span>🕐 00:22:00</span></td>
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					<td>Mock Exam - Counselling Skills and Psychothertapy</td><td><span>🕐 00:20:00</span></td>
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Skill Up

Psychology Counselling

Centre for Counselling & Psychotherapy Training (CCPT)

Christian Counselling

Develop your counselling skills and explore the realm of psychotherapy in our transformative course. Gain invaluable tools to help others and advance professionally.

Counselling Skills and Psychotherapy

<p>Delve into the Level 2, 4, 6 Counselling Skills's principles   Obtain the abilities required to raise your competence in this Level 2, 4, 6 Counselling Skills field   Get a grasp of level 2,4,6 with a certificate of level 6 knowledge   All with this Imperial Academy's all-inclusive Level 2, 4, 6 Counselling Skills course.</p> <p>Enrol now to gain different level Level 2, 4, 6 Counselling Skills knowledge all at one place. Be assured of your knowledge reservoir with Imperial Academy as your learning partner.</p> <p>This detailed Level 2, 4, 6 Counselling Skills training is the perfect place for you if you want to discover crucial tactics, and advice for accelerating both personal and career growth. You will experience this support with our Quality License Scheme endorsed Level 2, 4, 6 Counselling Skills course. By taking advantage of any amenities offered by the course, you can learn about numerous aspects of Level 2, 4, 6 Counselling Skills. The extensive course was created with a specific goal in mind   to illuminate the route to your desired level of accomplishment in the Level 2, 4, 6 Counselling Skills sector.</p> <p><strong>This skill building </strong><strong>Level 2, 4, 6 Counselling Skills training </strong><strong>includes  </strong></p> <ul> <li>1 QLS Certificate</li><li>Level 6 CPD Certifications (PDF and Hard Copy) with level 2,4,6 knowledge</li><li>24/7 Tutor Support</li></ul><p>This online Level 2, 4, 6 Counselling Skills course's curriculum was designed by experts using their skills and in-depth knowledge. By equipping you with the relevant knowledge and ideas, Imperial Academy's curriculum was created to help you advance in your current position. You will discover the principles of Level 2, 4, 6 Counselling Skills as you move through the modules of this course and learn about its key ideas, including things like  </p><h2>
        
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                                        150 CPD hours / points
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                                            Accredited by CPD Quality Standards
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        <div>Who is this course for?</div>
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                             <p>If you want to understand the global influence of Level 2, 4, 6 Counselling Skills, you should take this course. Anyone working in the Level 2, 4, 6 Counselling Skills sector, whether they are a novice or a pro, would benefit from comprehending the Level 2, 4, 6 Counselling Skills issues to solve them. This Level 2, 4, 6 Counselling Skills program contains vital topics that will assist you in overcoming obstacles and enhancing your practices.</p> 
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                             <p>Anyone can enrol in this course.</p> 
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                             <p>After completing this course, you are to start your career or begin the next phase of your career in this field.</p> 
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Imperial Academy

Level 6 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Level 2, 4, 6 Counselling Skills

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Counselling Skills Training Diploma&nbsp;</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Discover the world of counselling with our Counselling Skills Training Diploma. Explore counselling theories, develop empathy, and become a proficient communicator, preparing you for a fulfilling role as a counsellor.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This Counselling Skills Training Diploma course is a power pack for people who want a basic idea about counselling. Here, you will gain an in-depth understanding of the role and responsibilities of counsellors, including the ethical and legal considerations that guide their practice. You will also learn different counselling theories and models, including Psychoanalytic Theory, Client-Centred Counselling, Transactional Analysis, Neuro-Linguistic Programming, etc.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will also become familiar with relevant mental health legislation and counselling ethics. Counselling is a value-adding service. Therefore, this Counselling Skills Training Diploma course will teach you the core values of counselling and enable you to provide empathetic and client-centred support. Moreover, this course will make you a capable individual who can differentiate and apply counselling techniques in various specialised fields such as couple and family counselling, career counselling, and mental health counselling.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Proper engagement and assessment are crucial in the counselling process. Thus, in this Counselling Skills Training Diploma course, you will acquire the skills to engage with clients effectively, build trust, and conduct thorough assessments to understand your client&rsquo;s needs and challenges better. Communication skills are the key to providing a top-notch counselling service. So, in this course, you will learn to develop exceptional communication skills, including active listening, effective communication techniques, overcoming barriers to empathy, and facilitating meaningful connections with your clients.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Enrol in our Counselling Skills Training Diploma now and take the first step towards a fulfilling career where you can make a difference.</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Counselling Skills Training Diploma&nbsp;Course Curriculum</span></strong><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">&nbsp;</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Module 01: Counselling and Counsellors &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 02: Theories and Models of Counselling (Part 1) &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 03: Theories and Models of Counselling (Part 2) &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 04: Legal, Cultural and Ethical Issues in Professional Counselling &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 05: Forms of Psychotherapy &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 06: Engaging and Assessing the Patients &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 07: Helping the Client in Crisis &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 08: Crisis Intervention &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 09: Low Intensity CBT Treatment &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 10: Medication and Therapy in the Treatment of Mental Illness &nbsp; &nbsp; &nbsp; &nbsp;</li><li fr-original-style="" style="box-sizing: border-box;">Module 11: Communication Skills and Empathy in Counselling</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Why Choose Teachers Training</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Some of our website features are:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">This is a dedicated website for teaching</li><li fr-original-style="" style="box-sizing: border-box;">24/7 tutor support</li><li fr-original-style="" style="box-sizing: border-box;">Interactive Content</li><li fr-original-style="" style="box-sizing: border-box;">Affordable price</li><li fr-original-style="" style="box-sizing: border-box;">Courses accredited by the UK&#39;s top awarding bodies</li><li fr-original-style="" style="box-sizing: border-box;">100% online</li><li fr-original-style="" style="box-sizing: border-box;">Flexible deadline</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Entry Requirements</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">No formal entry requirements. You need to have:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Passion for learning</li><li fr-original-style="" style="box-sizing: border-box;">A good understanding of the English language</li><li fr-original-style="" style="box-sizing: border-box;">Be motivated and hard-working</li><li fr-original-style="" style="box-sizing: border-box;">Over the age of 16.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Certification</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">You can get your digital certificate (PDF) for &pound;4.99 only</li><li fr-original-style="" style="box-sizing: border-box;">Hard copy certificates are also available, and you can get one for only &pound;10.99</li><li fr-original-style="" style="box-sizing: border-box;">You can get both PDF and Hard copy certificates for just &pound;12.99!</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</p>

The Teachers Training

Develop the crucial skills to support others on their journey to emotional well-being with the Counselling Skills Training Diploma. Learn active listening, empathy building, and effective communication techniques to empower individuals and navigate challenging situations. This diploma equips you with a strong foundation for personal growth and potential career paths in helping professions.

Counselling Skills Training Diploma

<p>Launch the dynamic career you've always wanted! Take this high-quality QLS Endorsed Counselling Skills training worth to articulate your innovative goals and develop a simple approach for attaining them.</p> <p>After completing the Counselling Skills, you'll be equipped with a toolkit of abilities to advance in your desired field. Additionally, you will gain various highly sought-after skills to climb the corporate ladder and receive free lifetime access in our Counselling Skills course.</p> <p>Enter the dynamic and profitable world of Counselling Skills and learn how to attain the skills needed for a lifelong career.</p> <p>Whether you're an aspirant looking to start your dream career, a professional looking to branch out, or somebody in between   this Counselling Skills, QLS Endorsed Course will get you sorted. The rudimentary knowledge in this course will add tremendous value and enable you to establish the meaningful career you've always craved.</p> <p><strong>Key Features:</strong></p> <ul> <li>Fully online Training.</li><li>Free QLS Endorsed &amp; CPD Accredited Certificate.</li><li>No time limits. Study at your own pace.</li><li>Expert Instructors.</li><li>Audio Visual Training.</li><li>Further reading where necessary.</li><li>Up-to-date curriculum and effective guidelines.</li></ul><p><strong>***Certification***</strong></p> <p>Quality Licence Scheme Endorsed Certificate of Achievement</p> <p>Learners will get an endorsed certificate of achievement directly at their doorstep after successfully completing the Counselling Skills! It should be noted that international students must pay a £10 shipping cost.</p> <p>CPD Certification</p> <p>After successfully completing the assessment of this course, you will be eligible for a Free CPD Certificate.</p><h2>
        
        <div>CPD</div>
    </h2>

                        <div id="cpd">
                            <div>
                                <div>
                                    <div>
                                        150 CPD hours / points
                                    </div>
                                        <div>
                                            Accredited by CPD Quality Standards
                                        </div>
                                </div>
                            </div>
                        </div><h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                             <p>This Counselling Skills course will be a great source of knowledge for you to improve your existing skills and take them to the next level.</p> <p>Disclaimer</p> <p>This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition. For further information please visit the Learner FAQs on the Quality Licence Scheme website.</p> <p>Imperial Academy is an approved reselling partner for Quality Licence Scheme courses under One Education.</p> 
                        </div><h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                             <p>Anyone can enrol in this Counselling Skills course.</p> 
                        </div><h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                             <p>After completing this Counselling Skills Course, you are to start your career or begin the next phase of your career in this field.</p> 
                        </div><h2>
        
        <div>Certificates</div>
    </h2>

                        <div id="optional_extras">
                                    <h4>Certificate of completion</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
        <h4>Certificate of completion</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Free Level 6 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

Counselling Skills QLS Diploma

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.</p><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><div style="color: rgb(255, 255, 255) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255) !important;"><h2 style="color: rgb(255, 255, 255) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255) !important;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Course Summary</span></h2><table fr-original-style="" style="border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level</strong>: 2</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration:&nbsp;</strong>15 or 25 weeks</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Start Date</strong>: September &rsquo;24&nbsp;</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Type</strong>: Online in &#39;live&#39; classroom</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong>: Online</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Code</strong>: L2DHSC</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Price</strong>: &pound;500</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Age Range</strong>: 19+</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Funding</strong>: Payment Plan</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Organisation</strong>: Aim Qualifications</span></td></tr></tbody></table></div></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><br fr-original-style="" style="box-sizing: border-box;"></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Who is this course for?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course, Certificate in Counselling Skills, will provide you with an introduction to the skills required to work in the counselling profession &ndash; either in a voluntary or employed situation.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Entry Requirements</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">There are no formal qualifications required to undertake this course, just return the completed application form available above and to the right. We will assess your suitability and get back to you within 2 weeks.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Why should I do this qualification?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">People seek counselling to aid them through difficult periods of their lives. They may face difficulties in their relationships, or feel isolated or alone. Some people may have deep rooted psychological issues or be struggling with bereavement.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Counselling involves a series of sessions with a qualified therapist, where the client has a safe space to talk openly about their experiences and the therapist will listen, empathise and encourage the client.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is recognised by BACP&nbsp;<a href="https://www.bacp.co.uk/" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">https://www.bacp.co.uk/</a>&nbsp;and NCS&nbsp;<a href="https://nationalcounsellingsociety.org/" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">https://nationalcounsellingsociety.org</a>/.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">What will I learn?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A Certificate in Counselling Skills will give you the basics you will need to understand the role of a therapist. It will teach you the theory behind counselling and will be the first step to persuing a career in counselling.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The course includes 3 mandatory units covering all main areas relevant to the study of initial counselling skills:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The Fundamentals of Counselling</li><li fr-original-style="" style="box-sizing: border-box;">Introduction to Counselling Skills</li><li fr-original-style="" style="box-sizing: border-box;">Introduction to Counselling Theory</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Additionally you will study an introduction to working with trauma.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course will provide you with an introduction to counselling skills. You will learn about the counselling profession, the basic theories underpinning counselling skills as well as developing your practical counselling skills.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">How will I be assessed?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course will be assessed both internally and externally. There are 4 internal assessments marked by your tutor consisting of a written assignment of 1500 words, a role-play in which you will be assessed in three roles: counsellor, client &amp; observer, and a professional discussion to demonstrate your understanding of confidentiality and safeguarding.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will also be required to keep a weekly journal to develop your reflective practice skills. An external examination will take place in January or June.&nbsp;We further recommend that you undertake at least 5 hours of personal counselling.</p></div>

Step Into Learning

Do you want a rewarding career working directly with people, making a difference to their everyday lives? If you are warm, open and empathetic and can bring a patient, tolerant, non-judgemental attitude then a career in counselling could be for you.

Level 2 Certificate in Counselling Skills

<p><strong>Counselling Skills: Counselling Skills Course Online</strong></p><p>If you wish to help others and improve your counselling abilities. Our Counselling Skills: <strong>Counselling Skills Course</strong> is an excellent choice.</p><p>This Counselling Skills: <strong>Counselling Skills Course</strong> is intended to give you with the fundamental information and practical skills required to operate as a counsellor or to improve your current abilities in this sector.</p><p>Our Counselling Skills: <strong>Counselling Skills Course</strong>, guided by seasoned specialists in the area, covers a variety of subjects For example, active listening, empathetic response, and ethical and professional challenges in counselling. We also provide hands-on training and job experience, allowing you to put your knowledge to use in real-world situations.</p><p>You may fit your studies around your existing responsibilities and study at your own speed with our flexible learning choices and friendly instructors. Our Counselling Skills: <strong>Counselling Skills Course</strong> is ideal if you want to start a new career in counselling or improve your current skills.</p><p>So, why delay? Sign up now and take the first step toward a rewarding career assisting others</p><p><strong>Main Course: Level 2 Certificate in Counselling Skills</strong></p><p><strong>Free Courses:</strong></p><ul><li><strong>Course 01: </strong>Communication Skills<strong><br /></strong></li><li><strong>Course 02: </strong>Level 5 Negotiation Skills</li><li><strong>Course 03: </strong>Diploma in Counselling and Psychology</li></ul><p><strong>Special Offers of this Counselling Skills: Counselling Skills Course:-</strong></p><ul><li>This Counselling Skills Course includes a FREE PDF Certificate.</li><li>Lifetime access to this Counselling Skills Course</li><li>Instant access to this Counselling Skills Course</li><li>Get FREE Tutor Support from Monday to Friday in this Counselling Skills Course</li></ul><p><strong>[ Note: Free PDF certificate as soon as completing the Counselling Skills: Counselling Skills Course]</strong></p> <p><strong>Counselling Skills: Counselling Skills Course Online</strong></p><p><strong>Course Curriculum of Counselling Skills: Counselling Skills Course</strong></p><ul><li>Module 01: Using Counselling Skills</li><li>Module 02: Introduction to Counselling Skills Theories</li><li>Module 03: Diversity and Ethics in the Use of Counselling Skills</li><li>Module 04: Counselling Skills and Personal Development</li></ul><p><strong>Assessment Method of Counselling Skills Course</strong></p><p>After completing each module of the Counselling Skills: Counselling Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks.</p><p><strong>Certification of Counselling Skills Course<br /></strong></p><p>After completing the MCQ/Assignment assessment for this Counselling Skills: Counselling Skills Course, you will be entitled to a Certificate of Completion from Training Tale.</p> <h2>
        
        <div>Who is this course for?</div>
    </h2>

                        <div id="who_is_this_course_for">
                            <p><strong>Counselling Skills: Counselling Skills Course Online</strong></p><p>This Counselling Skills: Counselling Skills Course is suitable for anyone.</p><p>Special Note: Our Counselling Skills: Counselling Skills Course is not a regulated course. If You want to get qualified, you can consider following options:</p><ul><li>Level 2 Certificate in Counselling Skills</li><li>NCFE Level 3 Diploma in Counselling Skills</li><li>Counselling Skills Diploma Level 3</li><li>Counselling Skills Level 2 Certificate</li><li>NCFE Level 2 Certificate in Counselling Skills</li><li>NCFE Level 3 Award in Counselling Skills</li></ul>
                        </div> <h2>
        
        <div>Requirements</div>
    </h2>

                        <div id="requirements">
                            <p><strong>Counselling Skills: Counselling Skills Course Online</strong></p><p>Students who intend to enrol in this Counselling Skills: Counselling Skills Course must meet the following requirements:</p><ul><li>Counselling Skills: Good command of the English language</li><li>Counselling Skills: Must be vivacious and self-driven</li><li>Counselling Skills: Basic computer knowledge</li><li>Counselling Skills: A minimum of 16 years of age is required</li></ul>
                        </div> <h2>
        
        <div>Career path</div>
    </h2>

                        <div id="career_path">
                            <p><strong>Counselling Skills: Counselling Skills Course Online</strong></p>
                        </div>

Training Tale

Counselling Skills Course

<p style="color: rgb(255, 255, 255); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed">Do you want a rewarding career working directly with people? Would you like to make a difference to their everyday lives? If you are warm, open and compassionate and can bring a patient and non-judgemental attitude, a career in counselling could be for you. The Level 3 Certificate is the second stage on the journey to becoming a qualified counsellor.</span></p><h2 style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed">Course Summary</span></h2><table style="color: rgb(255, 255, 255); border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Level</strong>: 3</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Duration</strong>: 30 Weeks</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Start Date</strong>: January &#39;25&nbsp;</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Type</strong>: Online</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td colspan="2" fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Location</strong>: Online</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Price</strong>: &pound;811</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Age Range</strong>: 19+</span></td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Funding</strong>: Loan</span></td><td fr-original-style="" style="min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Awarding Organisation</strong>: Aim Qualifications</span></td></tr></tbody></table><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><div style="color: rgb(255, 255, 255) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255) !important;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><br fr-original-style="" style="box-sizing: border-box;"></span></div></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);" fr-original-class="fr-unprocessed"><br fr-original-style="" style="box-sizing: border-box;"></span></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><div style="color: rgb(105, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Who is this course for?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you want a rewarding career working directly with people? Would you like to make a difference to their everyday lives? If you are warm, open and compassionate and can bring a patient and non-judgemental attitude, a career in counselling could be for you.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The Level 3 Certificate is the second stage on the journey to becoming a qualified counsellor.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Entry Requirements</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will need to have completed an accredited&nbsp;<a href="https://stepintolearning.org.uk/level-2-certificate-in-counselling-skills/" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">L2 counselling course</a>&nbsp;to be accepted onto the L3. It is not possible to skip a level regardless of previous qualifications. Therefore, if this is your first counselling course with&nbsp;<a href="https://stepintolearning.org.uk/" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">Step into Learning</a>, please complete the&nbsp;<a href="https://stepintolearning.org.uk/wp-content/uploads/2022/05/Level-3-4-application-form.docx" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">application form</a>. After receiving the completed application form, we will assess your suitability and get back to you within 2 weeks.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">Why should I do this qualification?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">People seek counselling to aid them through difficult periods of their lives. For example, they may face difficulties in their relationships, or feel isolated or alone. In addition, some people may have deep-rooted psychological issues or be struggling with bereavement.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Counselling involves a series of sessions with a qualified therapist. The client has a safe space to talk openly about their experiences and the therapist will listen, empathise and encourage the client.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course is the next step on your counselling journey. You will study theories in more depth and further develop your counselling skills. This is the next step towards becoming a reflective practitioner.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This qualification is recognised by BACP&nbsp;<a href="https://www.bacp.co.uk/" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">https://www.bacp.co.uk/</a>&nbsp;and NCS&nbsp;<a href="https://nationalcounsellingsociety.org/" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">https://nationalcounsellingsociety.org</a>/.</p></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">What will I learn?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Most importantly, a Level 3 Certificate in Counselling will further develop the skills and knowledge gained at&nbsp;<a href="https://stepintolearning.org.uk/level-2-certificate-in-counselling-skills/" style="color: rgb(255, 75, 0) !important; user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(255, 75, 0) !important;">Level 2.</a> Thereby, enabling you to work towards becoming a reflective practitioner of counselling.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Our course includes 3 mandatory units covering all main areas relevant to the study of counselling skills:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Developing Reflective Practice in Counselling</li><li fr-original-style="" style="box-sizing: border-box;">Counselling Skills</li><li fr-original-style="" style="box-sizing: border-box;">Counselling Theory</li></ul></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><h2 style="color: rgb(255, 75, 0) !important; box-sizing: border-box;" fr-original-style=" color: rgb(255, 75, 0) !important;">How will I be assessed?</h2><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You will be assessed both internally and externally. Firstly, there are two internal assessments marked by your tutor. These consist of a role play in which you will be assessed in three roles: counsellor, client &amp; observer.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Secondly, you will be required to keep a weekly journal. You will reflect on the content learned in your teaching sessions and role plays.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Finally, an external examination will take place in June. This qualification is graded: pass, merit or distinction. In addition, we further recommend that you undertake at least 5 hours of personal counselling.</p></div></div><div style="color: rgb(105, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(105, 98, 98);"><br fr-original-style="" style="box-sizing: border-box;"></div>

Do you want a rewarding career working directly with people? Would you like to make a difference to their everyday lives? If you are warm, open and compassionate and can bring a patient and non-judgemental attitude, a career in counselling could be for you. The Level 3 Certificate is the second stage on the journey to becoming a qualified counsellor.

Level 3 Certificate in Counselling Skills

<p><strong>24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now!</strong></p><p><strong>This </strong><strong>Advanced Diploma in Counselling Skills Training at QLS Level 6</strong><strong> course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) </strong><strong>to make your skill development &amp; career progression more accessible than ever!</strong></p><p>Are you looking to improve your current abilities or make a career move? If yes, our unique Counselling Skills at QLS Level 6 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Counselling Skills at QLS Level 6 course.</p><p>Due to Counselling Skills at QLS Level 6's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Counselling Skills at QLS Level 6 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career.</p><p>The Counselling Skills at QLS Level 6 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Counselling Skills at QLS Level 6 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Counselling Skills at QLS Level 6 course.</p><p>This Counselling Skills at QLS Level 6 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence!</p><p><strong>Why Prefer This Counselling Skills at QLS Level 6 Course?</strong></p><ul><li>Opportunity to earn a certificate endorsed by <strong>the Quality Licence Scheme</strong> &amp; another accredited by <strong>CPDQS </strong>which is completely free.</li><li>Get a <strong>free student ID card!</strong> (£10 postal charge will be applicable for international delivery)</li><li>Innovative and engaging content.</li><li>Free assessments</li><li>24/7 tutor support.</li></ul> <p>Take a step toward a brighter future!</p><p><strong>*** Course Curriculum ***</strong></p><ul><li>Module 01: Counselling and Counsellors</li><li>Module 02: Theories and Models of Counselling (Part 1)</li><li>Module 03: Theories and Models of Counselling (Part 2)</li><li>Module 04: Legal, Cultural and Ethical Issues in Professional Counselling</li><li>Module 05: Forms of Psychotherapy</li><li>Module 06: Engaging and Assessing the Patients</li><li>Module 07: Helping the Client in Crisis</li><li>Module 08: Crisis Intervention</li><li>Module 09: Low Intensity CBT Treatment</li><li>Module 10: Medication and Therapy in the Treatment of Mental Illness</li><li>Module 11: Communication Skills and Empathy in Counselling</li></ul><p>Here is the curriculum breakdown of the Counselling Skills at QLS Level 6 course:</p><p><strong>Assessment Process</strong></p><p>You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment.</p><p>You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the <strong>Advanced Diploma in Counselling Skills Training at QLS Level 6</strong> exams.</p> <h2>
        
        <div>CPD</div>
    </h2>

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                                        150 CPD hours / points
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                                            Accredited by CPD Quality Standards
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    </h2>

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                            <p>This Counselling Skills at QLS Level 6 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want!</p>
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                            <p>No prior background or expertise is required.</p>
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        <div>Career path</div>
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                            <p>The Counselling Skills at QLS Level 6 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams.</p>
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                                    <h4>Advanced Diploma in Counselling Skills Training at QLS Level 6</h4>
        <p>
            Hard copy certificate -
            Included
        </p>
            <div> <p><strong>Show off Your New Skills with a Certificate of Completion</strong></p><p>After successfully completing the <strong>Advanced Diploma in Counselling Skills Training at QLS Level 6</strong>, you can order an original hardcopy certificate of achievement endorsed by <strong>the Quality Licence Scheme</strong> and also you can order <strong>CPDQS</strong><strong>Accredited Certificate </strong>that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.</p> </div>
        <h4>CPDQS Accredited Certificate</h4>
        <p>
            Digital certificate -
            Included
        </p>

                        </div>

Academy for Health and Fitness

Counselling Skills at QLS Level 6

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				<h4><b>The vast opportunities that come with learning Counselling</b></h4><p><span>Many people will, at some point in their lives, find themselves in the role of a counsellor without having a true understanding of the concept of counselling or what the role of the professional counsellor entails. Counselling Skills Course will teach you everything you need to know.</span></p><p><span>There is a big difference between a professional counsellor and a person who uses some counselling skills as part of their role, for example their role as a friend or colleague.  A professional counsellor is a highly trained individual who is able to use a different range of counselling approaches with their clients. Counselling is a helping approach that highlights the emotional and intellectual experience of a client, how a client is feeling and what they think about the problem they have sought help for. The role of the counsellor is to enable the client to explore many aspects of their life and feelings, by talking openly and freely. </span></p><p><span>Get started with this easy guide to become a professional counsellor. Improve your skills to a new level and help other people find their way.</span></p><h3><b>Course Highlights</b></h3><p><b>Counselling Skills Course</b><span> is an award winning and the best selling </span><b></b><span> course that has been given the CPD Certification &amp; CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector.</span></p><p><span>It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed </span><b>Counselling Skills Course</b><span> into </span><b>42</b><span> modules for teaching you everything you need to become successful in this profession.</span></p><p><span>To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just </span><b>20 hours, 9 minutes</b><span> hours and it is also possible to study at your own pace.</span></p><p><span>We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email.</span></p><p><span>For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website.</span></p><h3><b>Why You Should Choose</b><b> Counselling Skills Course</b></h3><ul><li><span>Lifetime access to the course</span></li><li><span>No hidden fees or exam charges</span></li><li><span>CPD Accredited certification on successful completion</span></li><li><span>Full Tutor support on weekdays (Monday - Friday)</span></li><li><span>Efficient exam system, assessment and instant results</span></li><li><span>Download Printable PDF certificate immediately after completion</span></li><li><span>Obtain the original print copy of your certificate, dispatch the next working day for as little as £9.</span></li><li><span>Improve your chance of gaining professional skills and better earning potential.</span></li></ul><h3><b>Who is this Course for?</b></h3><p><b>Counselling Skills Course </b><span>is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills.</span></p><p><span>As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds.</span></p><h3><b>Requirements</b></h3><p><span>Our</span><b> Counselling Skills Course</b><span> is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.</span></p><h3><b>Career Path</b></h3><p><span>You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. </span></p>					</div>
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					<td colspan="4">Counselling Skills Course - Updated Version</td>
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					<td>Counselling and Counsellors</td>
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					<td><span><i></i> 00:13:00</span></td>
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					<td>Theories and Models of Counselling (Part 1)</td>
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					<td><span><i></i> 00:16:00</span></td>
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					<td>Theories and Models of Counselling (Part 2)</td>
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					<td><span><i></i> 00:18:00</span></td>
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					<td>Legal, Cultural and Ethical Issues in Professional Counselling</td>
					<td> </td>
					<td><span><i></i> 00:16:00</span></td>
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					<td>Forms of Psychotherapy</td>
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					<td><span><i></i> 00:21:00</span></td>
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					<td>Engaging and Assessing the Patients</td>
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					<td><span><i></i> 00:17:00</span></td>
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					<td>Helping the Client in Crisis</td>
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					<td><span><i></i> 00:12:00</span></td>
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					<td><span><i></i> 00:19:00</span></td>
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					<td colspan="4">Counselling Skills Course - Old Version</td>
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					<td colspan="4">Counselling</td>
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					<td>What is Counselling?</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td>Purpose and Aims of Counselling</td>
					<td><span>FREE</span> </td>
					<td><span><i></i> 00:15:00</span></td>
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					<td>Fields of Counselling</td>
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					<td>Dealing With Problems That Arise</td>
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					<td>Counsellor Characteristics and Training</td>
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					<td colspan="4">Addiction Recovery</td>
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					<td>Addiction Counselling Basics</td>
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					<td>Healthy Habits For A Happy Life</td>
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					<td>Conclusion</td>
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					<td><i></i></td>
					<td>Final Exam- Counselling Skills Course</td>
					<td> </td>
					<td><span><i></i> 00:30:00</span></td>
				</tr>
				</tbody></table>

47 Counselling Skills courses in London

Credit control and debt recovery - practical issues (In-House)

By The In House Training Company

Beating stress (In-House)

By The In House Training Company

Telephone sales - inbound (In-House)

By The In House Training Company

Increasing sales results (In-House)

By The In House Training Company

Advanced sales skills (In-House)

By The In House Training Company

Dealing with challenging customers (In-House)

By The In House Training Company

Getting paid - telephone tactics for debt collection (In-House)

By The In House Training Company

Selling through service (In-House)

By The In House Training Company

Introduction to sales (In-House)

By The In House Training Company

Appointment setting (In-House)

By The In House Training Company

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