74 Counselling Skills courses in Cardiff delivered Live Online

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The Art of Negotiation: Virtual In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation (Virtual) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Introducing the the modality of Non-Violent Communication (NVC), also known as Mindful, or Compassionate Communication, this 2-day modular workshop will explore how we express ourselves and how we hear others - how we can increase our ability to create meaningful connections, both with others and with ourselves, even in disagreement, and how we can empower our clients to do the same within their own relationships.

This course is for anyone wishing to understand their strengths and development areas and those who are seeking assistance to progress their careers and convey their abilities confidently.

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Are you an assessor or a trainer looking to enhance your effectiveness and communication skills? Do you find it challenging to confidently express your thoughts, to get what you want from situations and to maintain control during training sessions or assessments?  If so, our “Assertiveness for Assessors and Trainers” live online workshop is made for you. Effective Communication: Assertiveness empowers you to communicate your ideas clearly, ensuring your message is understood by learners. You’ll learn techniques to express your thoughts confidently, leading to improved engagement and comprehension. Confidence Building: Learn techniques for appearing more confident when communicating with others.  Taking control: Take control of situations through your body language and the verbal / written language you use. Invest in Your Success This 2.5 hour session will help you gain the skills to lead with confidence, communicate effectively, and prioritise yourself in your life.  Further Information This 2.5 hour session held live online via Teams will give you the tools and techniques you need to be more assertive. Workshop Benefits Interactive Workshops: Engage in hands-on activities, role plays, and real-world scenarios to practice assertive communication techniques in a safe and supportive environment.Expert Facilitators: Our experienced trainers will guide you through proven strategies, drawing on their expertise in communication, psychology, and training methodologies.Tailored Content: The course content is specifically designed for assessors and trainers, addressing challenges and situations unique to your profession.Practical Tools: Walk away with a toolkit of practical techniques, scripts, and strategies that you can immediately apply in your assessments and training sessions.Networking Opportunities: Connect with fellow assessors and trainers, sharing insights, experiences, and best practices to further enhance your professional journey.

A short introduction to eating disorders, how to support a suspected eating disorder and signpost to professional help.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to become more confident and relaxed when speaking in front of an audience. Overview Upon successful completion of this course, students will become more confident and relaxed in front of an audience which will translate into a successful speaking event. In this course, students will learn some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Identifying Your Audience Performing a Needs Analysis Creating an Audience Profile Identifying Key Questions and Concerns Creating a Basic Outline Outlining the Situation Identifying the Task That Had to Be Performed Listing the Actions You Took Revealing the Results Organizing the Program Making Organization Easy Organizational Methods Classifying and Categorizing Fleshing It Out Identifying Appropriate Sources Establishing Credibility The Importance of Citations Putting It All Together Writing Your Presentation Adding a Plan B Reviewing, Editing, and Rewriting Being Prepared Checking Out the Venue Gathering Materials A 24 Hour Checklist Overcoming Nervousness A Visit from the Boss Preparing Mentally Physical Relaxation Techniques Appearing Confident in Front of the Crowd Delivering Your Speech (I) Starting Off on the Right Foot Using Visual Aids Checking the Volume of Your Voice Delivering Your Speech (II) Adjusting on the Fly Gauging Whether Breaks Are Required Wrapping Up and Winding Down Questions and Answers Ground Rules Answering Questions That Sound Like an Attack Dealing with Complex Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations