2455 Coordinator courses in Cardiff delivered Online

🏠Welcome to the ultimate Housing Support Worker Training, your pathway to a rewarding career in social services! Are you passionate about making a positive impact in your community? Are you ready to embark on a fulfilling journey where you can empower individuals and families facing housing challenges? Look no further! Our comprehensive course equips you with the essential skills and knowledge needed to thrive in this vital role. 🌟   🔍 Discover the Benefits: Expert Guidance: Learn from seasoned professionals in the field who bring years of real-world experience to the table. Our instructors are dedicated to your success and will provide personalized support every step of the way. Practical Skills: Gain hands-on experience through immersive simulations, case studies, and role-playing exercises. Develop the ability to assess housing needs, advocate for clients, and navigate complex social systems effectively. Holistic Approach: Explore a range of topics, including housing laws and regulations, crisis intervention techniques, mental health awareness, and community resources. Our comprehensive curriculum ensures you're well-prepared to address diverse needs and challenges. Networking Opportunities: Connect with fellow students and industry professionals, expanding your professional network and opening doors to potential job opportunities. Our community is supportive and inclusive, fostering collaboration and growth. Flexible Learning: Access course materials anytime, anywhere, with our convenient online platform. Whether you're juggling work, family, or other commitments, our flexible schedule allows you to pursue your passion on your own terms.   🎯 Who is this for? This course is ideal for individuals seeking a meaningful career in social services, including: Aspiring social workers looking to specialize in housing support Community advocates passionate about homelessness prevention Case managers interested in expanding their skill set Recent graduates seeking to enter the field of human services Anyone with a heart for helping others and a desire to make a difference in their community No prior experience is required - just a dedication to learning and a commitment to serving others.   🚀 Career Path: Upon completing our Housing Support Worker Training, you'll be well-equipped to pursue various rewarding career paths, including: Housing Support Worker: Provide direct assistance to individuals and families experiencing housing instability, helping them access safe and affordable housing options. Case Manager: Advocate for clients, coordinate services, and develop personalized action plans to address housing needs and promote stability. Social Worker: Work within government agencies, nonprofit organizations, or healthcare settings to provide comprehensive support to vulnerable populations, including housing assistance. Community Outreach Coordinator: Engage with local communities to raise awareness, advocate for policy changes, and connect individuals with vital resources and services. With the demand for housing support workers on the rise, there's never been a better time to embark on this fulfilling career path. Take the first step towards making a meaningful difference in the lives of others - enroll in our Housing Support Worker Training today! Don't miss out on this opportunity to turn your passion for helping others into a rewarding career. Join us and become a catalyst for positive change in your community. Let's build a brighter future together! 🏡💼   🔍 Frequently Asked Questions (FAQ): Q: Can I enroll in the Housing Support Worker Training course without any prior experience in social services? A: Absolutely! Our course is designed to accommodate individuals from diverse backgrounds, including those who may be new to the field of social services. Our comprehensive curriculum covers all the essential knowledge and skills you'll need to succeed as a housing support worker, regardless of your previous experience. Q: How long does it take to complete the course? A: The duration of the Housing Support Worker Training course varies depending on factors such as your individual pace of learning and the specific program structure. However, most students can expect to complete the course within a few months of part-time study. Our flexible schedule allows you to progress at your own speed, ensuring you can balance your studies with other commitments. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successfully completing the Housing Support Worker Training course, you will be awarded a certificate of completion. This certificate validates your achievement and demonstrates your readiness to enter the field of housing support. Our certificates are recognized and respected by employers in the social services sector. Q: Are there any prerequisites for enrolling in the course? A: There are no strict prerequisites for enrolling in the Housing Support Worker Training course. However, a genuine passion for helping others and a commitment to making a positive impact in your community are highly recommended. Additionally, while prior experience in social services is not required, having a basic understanding of human services concepts may be beneficial. Q: Is financial aid available for the course? A: We understand that investing in your education is a significant decision, and we strive to make our courses accessible to all individuals. While specific financial aid options may vary depending on your location and circumstances, we encourage you to explore potential scholarships, grants, or tuition assistance programs that may be available to you. Our admissions team is also available to provide guidance and support as needed. Q: How can I access the course materials? A: Our Housing Support Worker Training course is delivered through a user-friendly online platform, allowing you to access course materials anytime, anywhere, as long as you have an internet connection. Upon enrollment, you'll receive login credentials that grant you access to the full suite of resources, including lectures, readings, assignments, and interactive learning activities. Our platform is designed to accommodate a variety of learning styles and preferences, ensuring you have everything you need to succeed in your studies. Course Curriculum Module 1_ Introduction to the Role of a Housing Support Worker. Introduction to the Role of a Housing Support Worker. 00:00 Module 2_ Understanding and Assessing the Needs of Clients. Understanding and Assessing the Needs of Clients. 00:00 Module 3_ Housing Resources and Referral. Housing Resources and Referral. 00:00 Module 4_ Case Management. Case Management. 00:00 Module 5_ Advocacy and Systems Navigation. Advocacy and Systems Navigation. 00:00

Are you passionate about creating unforgettable experiences for people? Do you dream of working in luxurious hotels and top-notch resorts? If yes, our Hotel Management and Receptionist with Hospitality Management Course is perfect for you! According to HubSpot Research, up to 93%of customers are likely to return to companies with excellent customer service. On the flip side, a bad experience can lead to churn, with 61% of customers switching to competitors after just one negative interaction. This number speaks volume and shows how good customer experience is key for a business to grow. And our course will teach you Hotel Management, how to improve your communication skills, handle difficult hotel guests, staying calm under pressure, computer skills, safety and many more. Don't miss out on the chance to build a rewarding career in hospitality. Enrol in our Hotel Management and Receptionist with Hospitality Management Course today and take the first step towards a brighter future. Key Features: CPD Certified Hotel Management and Receptionist with Hospitality Management Course Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Hotel Management and Receptionist with Hospitality Management courseis a smart investment in your professional future. Our Hotel Management and Receptionist with Hospitality Management course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Hotel Management and Receptionist with Hospitality Management course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Hotel Management and Receptionist with Hospitality Management course is the key to unlocking your potential and advancing your professional journey. Course Curriculum of Hotel Management and Receptionist with Hospitality Management Course Module 01: An Overview Of Hotel Reception Module 02: Hotel Reception Standard Procedures Module 03: Customer Service In Hotel Reception Module 04: Communication Skills Required For Hotel Reception Module 05: Telephone Handling In A Hotel Module 06: How To Handle Difficult Hotel Guests Module 07: Administrative Skills As A Hotel Receptionist Module 08: Computer Skills And Programs Module 09: Brand Standards In The Hospitality World Module 10: Being A Team Player: Working With Other Hotel Departments Module 11: Safety And Security In The Hotel Module 12: Sales And Marketing As A Hotel Receptionist Module 13: Dressing The Part: Creating The Professional Look In Hospitality Module 14: Keeping Stress Under Control On The Job Module 15: Legal Issues In Hospitality Module 16: The Future For Hotel Receptionists Learning Outcomes: Master hotel reception procedures, standards, and customer service techniques. Develop effective communication and telephone handling skills for hotel management environments. Acquire administrative, computer, and brand standard competencies in hospitality. Enhance hospitality, teamwork, safety, and sales abilities within hotel reception roles. Cultivate hospitality & professionalism through attire, stress management, and legal awareness. Anticipate future trends and advancements in the hotel receptionist profession. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hotel Management and Receptionist with Hospitality Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Hotel Management and Receptionist with Hospitality Management course. Moreover, this course is ideal for: Individuals aspiring to excel as a receptionist and in hospitality and hotel management roles. Hotel staff seeking to enhance hospitality, receptionist and administrative competencies. Professionals transitioning into hospitality, hotel management careers with a focus on reception. Students pursuing roles in hospitality, hotel management and guest services. Anyone passionate about delivering exceptional guest experiences in hotels through Hotel Management. Requirements There are no requirements needed to enrol into this Hotel Management and Receptionist with Hospitality Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Hotel Management and Receptionist with Hospitality Management course. Career path After finishing this Hotel Management and Receptionist with Hospitality Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Hotel Management and Receptionist with Hospitality Management are: Hotel Receptionist Guest Services Coordinator Front Office Manager Concierge Reservations Agent Revenue Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Embark upon a journey of discovery with the 'AutoCAD VBA Programming - Beginner course,' where your first steps into the realm of programming within AutoCAD will lay a solid foundation for future innovation. This course is meticulously designed to guide you through the essentials, commencing with a comprehensive introduction that sets the stage for your learning adventure. As the curtain rises, you will be introduced to the robust Integrated Development Environment (IDE) where the magic of coding comes to life. Progressing through the syllabus, your insight into the AutoCAD Object Model will expand, revealing the intricacies of harnessing VBA to manipulate this powerful design tool. You'll delve into the world of variables, learning to juggle the data that acts as the building blocks of robust programming structures. As you advance, the course unveils the secret to crafting interactive user interfaces with User Forms and Controls, enabling you to tailor the AutoCAD experience like never before. The crescendo of your learning expedition peaks with mastering decision-making through Conditionals and exploiting the power of Looping to automate repetitive tasks, culminating in your ability to conjure up precise drawing objects with VBA scripts. Your newfound competence will also include troubleshooting your own code with Debugging techniques and navigating unforeseen errors with adept Error Handling strategies, ensuring that you conclude the course poised to tackle real-world challenges with confidence. Learning Outcomes: Gain an understanding of VBA within AutoCAD to create custom scripts. Develop the capability to construct and manipulate user interfaces in AutoCAD. Acquire the skills to make logical decisions and automate tasks through coding. Learn the strategies to identify and correct errors in VBA scripts. Master the application of VBA to enhance precision in AutoCAD drawings. Why buy this AutoCAD VBA Programming - Beginner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the AutoCAD VBA Programming - Beginner course Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? Individuals keen to learn programming within a CAD environment. Professionals in the design industry looking to add automation to their toolkits. Beginners in programming aiming to apply their skills in technical drawing. CAD technicians aspiring to increase efficiency in their workflow. Design students seeking to supplement their studies with technical scripting abilities. Prerequisites This AutoCAD VBA Programming - Beginner course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This AutoCAD VBA Programming - Beginner course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path CAD Technician - £20,000 to £35,000 per annum VBA Developer - £30,000 to £60,000 per annum AutoCAD Designer - £25,000 to £40,000 per annum BIM Coordinator - £35,000 to £50,000 per annum Structural Engineer - £28,000 to £48,000 per annum Architectural Technologist - £22,000 to £35,000 per annum Course Curriculum Unit 01: Introduction Module 01: Introduction 00:04:00 Module 02: Course Content Identified 00:06:00 Unit 02: VBA Integrated Development Environment (IDE) Module 01: Setting-up the Environment (Installing VBA IDE) 00:01:00 Module 02: Downloading and Installing AutoCAD VBA IDE 00:04:00 Module 03: Identify and Understand VBA IDE Components (Toolbars and Windows) 00:03:00 Module 04: VBA IDE Walkthrough 00:14:00 Unit 03: Understanding AutoCAD Object Model in VBA Module 01: Examining AutoCAD VBA Object Model Structure 00:07:00 Module 02: Examining AutoCAD Object Model Structure Part 2 00:06:00 Unit 04: Using Variables in VBA Module 01: Working on Variables 00:01:00 Module 02: Using Variables in the Program 00:14:00 Unit 05: User Forms and Controls Module 01: User Forms and Controls Topic Breakdown 00:02:00 Module 02: Using Label, Textbox and Command Button Controls 00:10:00 Module 03: Using ListBox Control 00:06:00 Module 04: Using ComboBox Control 00:09:00 Module 05: Using CheckBox Control 00:08:00 Module 06: Using OptionButton Control 00:03:00 Module 07: Using MultiPage Control 00:10:00 Module 08: Using MultiPage Control Continued 00:14:00 Module 09: Using Frame Control 00:03:00 Unit 06: Conditionals and Decisions in VBA Module 01: Conditions and Decisions Course Outline 00:01:00 Module 02: IF-THEN-ELSE Condition 00:02:00 Module 03: IF-THEN-ELSEIF Condition 00:04:00 Module 04: Conditional Operators in VBA 00:04:00 Module 05: Logical Operators in VBA 00:07:00 Module 06: SELECT CASE Statement in VBA 00:05:00 Unit 07: Looping and Iterations in VBA Module 01: Looping and Iterations Overview 00:02:00 Module 02: Using DO-WHILE Loop in VBA 00:04:00 Module 03: Using DO-UNTIL Loop in VBA 00:02:00 Module 04: Using FORNEXT Loop in VBA 00:02:00 Module 05: Using FOREACHNEXT Loop in VBA 00:03:00 Unit 08: Drawings Objects in VBA Module 01: Drawing Objects Overview 00:01:00 Module 02: Draw a Line Object using Utility Function 00:03:00 Module 03: Draw a Line Object using Points from User's Input 00:07:00 Module 04: Draw a Circle Object Using Utility Functions 00:03:00 Module 05: Draw a Text Object using Utility Functions 00:05:00 Module 06: Draw a LWPolyline and Polyline Objects 00:06:00 Unit 09: Code Debugging in VBA Module 01: Code Debugging Overview3 00:01:00 Module 02: Code Debugging in VBA Demo3 00:12:00 Module 03: Code Debugging in VBA Demo Continued 00:02:00 Unit 10: Error Handling in VBA Module 01: Error Handling Course Outline 00:02:00 Module 02: Error Handling in VBA Demo 00:13:00 Unit 11: Conclusion Module 01: Conclusion and Thank you! 00:01:00 Assignment Assignment - AutoCAD VBA Programming - Beginner course 00:00:00

Introducing our AutoCAD VBA Programming, a course crafted under the supervision of industry experts to elevate your digital design proficiencies. Whether you're a budding designer or a seasoned architect, this programme unveils the secrets of integrating VBA with AutoCAD, transforming your designs into animated masterpieces. Journey through ten enlightening units, from grasping the basics of the VBA Integrated Development Environment to mastering error handling techniques, ensuring that your designs not only look impressive but function flawlessly. In an era dominated by digitised design, understanding how VBA melds with AutoCAD can be your key to unlocking unprecedented innovation. With our interactive course curriculum, you'll get valuable insights into the mechanics of the AutoCAD Object Model and the pivotal role variables play. But it doesn't stop there. You'll uncover the potential of user forms, decipher conditionals, and iterate with loops, cultivating a robust foundation for all your future projects. The beauty of this course lies not just in theory but in online demonstration of practical application. As you advance, you'll sharpen skills in drawing objects, debugging, and ensuring that your codes remain error-free. By the culmination of this course, you'll be equipped with a unique skill set poised to revolutionise digital design. Learning Outcomes Acquire a fundamental understanding of the VBA Integrated Development Environment within AutoCAD. Decode the intricacies of the AutoCAD Object Model in VBA for more efficient design processes. Comprehend the use and importance of variables within the VBA framework. Design and implement user forms and controls to enhance design interactivity. Implement conditionals and decision-making processes to facilitate fluid designs. Understand the principles of looping and iterations for dynamic designs. Cultivate techniques in drawing objects, debugging, and error handling to ensure high-quality outcomes. Why buy this AutoCAD VBA Programming course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Who is this AutoCAD VBA Programming course for? Individuals eager to deepen their understanding of digital design techniques. Architects looking to integrate animation and interactivity into their designs. Design students wishing to expand their portfolio and software proficiency. Professionals in the construction and engineering sector aiming to optimise their design workflows. Tech enthusiasts keen to explore the fusion of VBA and AutoCAD. Career path AutoCAD Designer: £24,000 - £35,000 per annum CAD Technician: £20,000 - £30,000 per annum Architectural Technologist: £25,000 - £38,000 per annum Civil Engineer: £30,000 - £50,000 per annum BIM Coordinator: £35,000 - £45,000 per annum CAD Manager: £40,000 - £55,000 per annum Prerequisites This AutoCAD VBA Programming does not require you to have any prior qualifications or experience. You can just enrol and start learning.This AutoCAD VBA Programming was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Unit 01: Introduction Module 01: Introduction 00:04:00 Module 02: Course Content Identified 00:06:00 Unit 02: VBA Integrated Development Environment (IDE) Module 01: Setting-up the Environment (Installing VBA IDE) 00:01:00 Module 02: Downloading and Installing AutoCAD VBA IDE 00:04:00 Module 03: Identify and Understand VBA IDE Components (Toolbars and Windows) 00:03:00 Module 04: VBA IDE Walkthrough 00:14:00 Unit 03: Understanding AutoCAD Object Model in VBA Module 01: Examining AutoCAD VBA Object Model Structure 00:07:00 Module 02: Examining AutoCAD Object Model Structure Part 2 00:06:00 Unit 04: Using Variables in VBA Module 01: Working on Variables 00:01:00 Module 02: Using Variables in the Program 00:14:00 Unit 05: User Forms and Controls Module 01: User Forms and Controls Topic Breakdown 00:02:00 Module 02: Using Label, Textbox and Command Button Controls 00:10:00 Module 03: Using ListBox Control 00:06:00 Module 04: Using ComboBox Control 00:09:00 Module 05: Using CheckBox Control 00:08:00 Module 06: Using OptionButton Control 00:03:00 Module 07: Using MultiPage Control 00:10:00 Module 08: Using MultiPage Control Continued 00:14:00 Module 09: Using Frame Control 00:03:00 Unit 06: Conditionals and Decisions in VBA Module 01: Conditions and Decisions Course Outline 00:01:00 Module 02: IF-THEN-ELSE Condition 00:02:00 Module 03: IF-THEN-ELSEIF Condition 00:04:00 Module 04: Conditional Operators in VBA 00:04:00 Module 05: Logical Operators in VBA 00:07:00 Module 06: SELECT CASE Statement in VBA 00:05:00 Unit 07: Looping and Iterations in VBA Module 01: Looping and Iterations Overview 00:02:00 Module 02: Using DO-WHILE Loop in VBA 00:04:00 Module 03: Using DO-UNTIL Loop in VBA 00:02:00 Module 04: Using FORNEXT Loop in VBA 00:02:00 Module 05: Using FOREACHNEXT Loop in VBA 00:03:00 Unit 08: Drawings Objects in VBA Module 01: Drawing Objects Overview 00:01:00 Module 02: Draw a Line Object using Utility Function 00:03:00 Module 03: Draw a Line Object using Points from User's Input 00:07:00 Module 04: Draw a Circle Object Using Utility Functions 00:03:00 Module 05: Draw a Text Object using Utility Functions 00:05:00 Module 06: Draw a LWPolyline and Polyline Objects 00:06:00 Unit 09: Code Debugging in VBA Module 01: Code Debugging Overview 00:01:00 Module 02: Code Debugging in VBA Demo 00:12:00 Module 03: Code Debugging in VBA Demo Continued 00:02:00 Unit 10: Error Handling in VBA Module 01: Error Handling Course Outline 00:02:00 Module 02: Error Handling in VBA Demo 00:13:00 Unit 11: Conclusion Module 01: Conclusion and Thank you! 00:01:00 Assignment Assignment - AutoCAD VBA Programming 00:00:00

About this Training Course The industry is surrounded with examples of poor Turnarounds, which have injured people and damaged businesses. If Turnarounds are not properly planned, managed and controlled, companies run the risks of serious safety and budget penalties, costly schedule delays and negative impacts on customers. As a consequence, operators are starting to explore Turnaround best practices and establish a more robust methodology. Turnarounds are the highest risk activity that we routinely perform in the industry, but they are also an area of massive variability in approach and outcome. Central to the variability is a lack of written methodologies and training - there are around 1,000 times as many books on maintenance as there are on turnaround management. All too often companies see Turnarounds as something to be survived and therefore it is no surprise that most Turnarounds fail. This 4 full-day course is based upon the Carcharodon 'Best of the Best' model of excellence for shutdown management with inputs from people who have done it from the trenches along with some of the world's most experienced shutdown specialists. All this experience has been condensed into a core methodology - our blueprint for success. It converts Turnarounds from a high-risk nuisance to a business opportunity. It has been used on multiple sites around the world, has been the basis of two books and is also supplemented by a roadmap for building and controlling a successful Turnaround. This is a certificate course where participants will have the option to participate for a short exam on the final day of the course to gain a Certificate in Advanced Turnaround, Shutdown & Outage Management from petroEDGE and the Academy of Turnarounds Operations and Maintenance. The purpose of this course is to equip the participants on the use of the Model of Excellence for Turnarounds and the principles of Challenge Planning to equip attendees with an advanced approach to Turnaround Management. The course is backed by real situations, high levels of interaction, group exercises and multiple case studies. It will explore the underlying mechanisms and levers that shape a Turnaround to demonstrate why we sometimes succeed or fail and introduce new conceptual approaches that can increase our chances of succeeding. Training Objectives Upon completion of this course, the participants will be able to: Position Turnarounds as part of an overall strategy of improving business performance. Build the best Turnaround team possible from available resources. Help senior management build effective steering teams. Reduce the downtime associated with turnarounds while simultaneously improving safety performance. Use the Model of Excellence to analyse their own performance, explain key principles to others and build a detailed methodology of their own. Maximise the benefits of planning and preparation through a proactive challenge planning process where the participants will build a Turnaround from the ground up from concept to execution and review. Target Audience This course has been researched and developed for Experienced Managers, Superintendents, Supervisors, Engineers, Planners, Team Leaders and Coordinators of: Shutdowns/Turnarounds Maintenance Engineering Reliability Plant Outage Asset Management Operations/Audit Safety Course Level Basic or Foundation Trainer Your expert course leader is a highly experienced facilitator in maintenance improvement, change management, continuous improvement and capability development as a management coach and trainer. He has a strong focus on people with an emphasis on developing people and the practicalities of improving maintenance performance rather than just the theory. He has worked internationally across Europe, America, the Middle East and Africa with extensive experience in Oil and Gas, the Chemicals sector and manufacturing as well as working with clients in Steel and Power Generation. As a result, he can bring best practice from a wide variety of sources. He spent the first fifteen years of his career as a specialist trainer working for companies such as Lloyds British Training Services and Rolls Royce. He then went on to work as a Principal consultant for ABB consulting for 15 years. During this time, he refined some of the established improvement tools including how and when to apply them for maximum impact whilst still continuing to develop and deliver training in support of this. Recent work has included improvements to the Work Order to Work Execution processes of Engineering departments and focused on Reliability, Planning and Scheduling. This ongoing field experience has helped him test and refine specialist training in a number of areas. He has been able to use his own experience to contribute with other maintenance specialists to the Carcharodon models of excellence. Its methodologies are recognised as 'Best of the Best' standards providing the inspiration for two books, projects that have won awards such as the prodigious UK Chemical Industries annual Excellence in Engineering award and form the basis of this training. He was recently awarded a national award as coach of the year. He uses the same skills to ensure that he does not just preach maintenance best practice, he discusses it, explains it and ensures that delegates have a much more personal and flexible experience. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Welcome to the 'MailChimp Masterclass,' your gateway to unlocking the full potential of MailChimp's powerful email marketing platform. In this engaging course, we take you on a journey through the world of email marketing, starting with the basics and gradually diving into advanced techniques. Prepare to harness the true capabilities of MailChimp and elevate your email marketing game to new heights. Our creative and practical approach ensures you not only understand the intricacies of MailChimp but also gain hands-on experience in creating and managing successful email campaigns. From building a mailing list to crafting compelling emails, you'll become a MailChimp maestro. Join us on this educational adventure, and you'll soon be equipped with the skills needed to drive engagement, boost conversions, and supercharge your email marketing efforts. Learning Outcomes Create and optimize a MailChimp account. Build a high-quality mailing list for targeted campaigns. Design and execute effective email marketing campaigns. Efficiently manage mailing lists and campaigns. Harness the power of MailChimp automation for streamlined communication. Why choose this MailChimp Masterclass course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this MailChimp Masterclass course for? Marketing enthusiasts eager to master email marketing. Small business owners seeking cost-effective marketing solutions. Entrepreneurs looking to expand their online presence. Bloggers and content creators aiming to engage their audience. Anyone interested in maximizing the potential of MailChimp. Career path Email Marketing Specialist: £25,000 - £50,000 Digital Marketing Manager: £30,000 - £60,000 Marketing Coordinator: £20,000 - £40,000 Content Marketing Manager: £30,000 - £60,000 E-commerce Manager: £35,000 - £70,000 Freelance Email Marketing Consultant: £25 - £100 per hour Prerequisites This MailChimp Masterclass does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to the Course An Overview of the Course 00:05:00 How Mail Chimp Works 00:03:00 How to Watch This Course - Speed and Bookmarks 00:04:00 Creating a MailChimp Account Introduction to the Updated 5/2017-6/2017 Edition of the Course 00:04:00 Introduction to the 2018 Course Material 00:01:00 Introduction to Creating a MailChimp Account 00:02:00 New MailChimp Look-and-Feel (11/7/2018) 00:04:00 Creating a MailChimp Account Section Workshop 00:01:00 Conclusion to Creating a MailChimp Account 00:01:00 Building a Mailing List Introduction to Building a Mailing List 00:02:00 Creating a List 00:08:00 Importing a List 00:03:00 Subscription Web Interface 00:08:00 Double Opt In vs Single Opt In 00:06:00 Enabling Required Field Display 00:02:00 Promoting Your Mailing List 00:03:00 Building a Mailing List Section Workshop 00:09:00 Summary of Building a Mailing List 00:01:00 Mounting an Email Campaign Introduction to Mounting an Email Campaign 00:01:00 Creating a Template Pt. 1 00:04:00 Creating a Template Pt. 2 00:06:00 Creating an Email Campaign Pt. 1 00:09:00 Creating an Email Campaign Pt. 2 00:04:00 Sending Your First Email 00:04:00 Why Templates Are Optional 00:03:00 Free Images at Pixabay 00:03:00 Mounting an Email Campaign Section Workshop 00:05:00 Summary of Mounting an Email Campaign 00:01:00 Managing Your Mailing Lists & Campaigns Introduction to Managing Your Mailing Lists and Campaigns 00:01:00 Open, Click, and User Reports 00:04:00 Creating List Segments 00:06:00 Fine Tuning Your Campaigns 00:03:00 Mail Chimp Subscriptions 00:03:00 Summary of Managing Your Mailing Lists and Campaigns 00:01:00 Additional Thoughts Introduction to Additional Thoughts 00:03:00 Adding a MailChimp Sign Up Form to a WordPress Website 00:05:00 Advertising Your Mailing List in Your Book (5/2017) 00:05:00 A/B Split Testing for Free on MailChimp (6/2017) 00:08:00 How to Craft a Better Email Message (6/2017) 00:06:00 Facebook and Twitter Integration (6/2017) 00:04:00 Summary of Additional Thoughts 00:01:00 Intermission Odds and Ends 00:03:00 My Course Catalog at a Glance (5/2017) 00:06:00 What now.. 00:04:00 Bonus: Creating Mailing List Signup Squeeze Pages Introduction to Creating Mailing List Signup Squeeze Pages 00:03:00 Sample Mailing List Sign Up Squeeze Pages 00:06:00 Using FunnelKit Go to Create a Squeeze Page 00:18:00 Add an Opt-in Form to Your Squeeze Page 00:14:00 Configuring MailChimp to Use Your Squeeze Pages 00:09:00 How to Sell on Your Mailing List: Free Stuff and the 80/20 Rule 00:05:00 Summary of Creating Mailing List Sign Up Squeeze Pages 00:01:00 Bonus: Free MailChimp Automation (AutoResponder) Introduction to Free MailChimp Automation (AutoResponder) 00:01:00 Overview of the Free MailChimp AutoResponder (5/2017) 00:09:00 Sample AutoResponder Email Contents (5/2017) 00:06:00 AutoResponder Example (5/2017) 00:07:00 Summary of Free MailChimp Automation (AutoResponder) 00:01:00 Conclusion THE END 00:01:00 Assignment Assignment - MailChimp Masterclass 00:00:00

Are you ready to transform your career in adult care and safeguarding? Step into a realm where empathy meets expertise, where your passion for helping others is matched by advanced skills and knowledge. Our Adult Care and Safeguarding Level 3 course is designed for dedicated professionals like you, who are eager to make a significant impact in the lives of vulnerable adults. According to Indeed a Adult Care Nurse can earn from £32,000 to £43,000 in a year depending on qualification, experience, location and other factors. Enrol in our Adult Care and Safeguarding Level 3 course and take on a journey that will not only elevate your professional life but also make a profound difference in the lives of those you care for. Join a community of compassionate professionals dedicated to making the world a safer, more caring place for vulnerable adults. Enrol Today and Be the Change You Wish to See! Key Features This Adult Care and Safeguarding Level 3 Course Includes: This Adult Care and Safeguarding Course is CPD Certified. Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 1: Foundational Modules: 1.1 Adult Care Across Life Phases 1.2 An Overview of End-of-Life Care 1.3 Engaging with Adult Populations 1.4 Health and Social Care Dynamics 1.5 Introduction to Domiciliary Care 1.6 Ensuring Health and Safety for Domiciliary Carers 1.7 CSTF Measures for Infection Prevention and Control 1.8 CSTF Guidelines for Resuscitation - Basic Life Support 1.9 Management and Administration of Medications Module 2: Specialized Care and Management: 2.1 Providing Mental Health Care 2.2 Protecting Vulnerable Adults 2.3 Legislation Pertaining to Safeguarding 2.4 Policy, Roles, and Responsibilities in Safeguarding Vulnerable Adults 2.5 The Significance of Communication in Care 2.6 Information Sharing and Responding to Disclosures 2.7 Proper Reporting Procedures Module 3: Practical Care Techniques and Management: 3.1 Ensuring Health and Safety 3.2 Maintaining Hygiene Standards 3.3 Managing Rest and Sleep 3.4 Addressing Mobility and Immobility Challenges in Patients 3.5 Effective Pain Management 3.6 Addressing Nutritional Needs 3.7 Assisting with Elimination Processes 3.8 Managing Oxygenation Requirements Learning Outcomes: After completing this Adult Care and Safeguarding Level 3 Course, you will be able to: Understand life stages and adult care dynamics comprehensively. Gain insights into end-of-life care principles and practices. Acquire foundational knowledge on adult nursing concepts. Master essential infection prevention and control techniques. Develop expertise in basic life support and resuscitation methods. Familiarise with legal frameworks and safeguarding legislations in adult care. Certification After completing this Adult Care and Safeguarding Level 3 course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Adult Care and Safeguarding Level 3 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Moreover, this course is ideal for: Adult Care and Safeguarding Level 3. Aspiring adult care and Safeguarding professionals seeking foundational knowledge. Individuals transitioning into domiciliary care roles. Healthcare staff aiming to enhance their clinical understanding. Those pursuing specialised roles in mental health care. Professionals needing to update communication and reporting skills. Anyone who wants to know more about adult care and safeguarding. Requirements There are no requirements needed to enrol into this Adult Care and Safeguarding Level 3 course. We welcome individuals from all backgrounds and levels of experience to enrol into this Adult Care and Safeguarding Level 3 course. Career path After finishing this Adult Care and Safeguarding Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Adult Care and Safeguarding Level 3 are: Adult Care Nurse Domiciliary Care Worker Mental Health Support Worker Adult Care Coordinator Health and Safety Officer in Care Settings Nutrition and Hygiene Advisor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of your feline friend's world with our comprehensive course designed for every cat enthusiast. From the moment they curl up on your lap to the mysterious times they disappear into their own realm, this course delves into every facet of feline behaviour and psychology. Discover why your cat communicates the way they do, understand their unique needs, and learn to interpret the subtle nuances of their body language. This course will help you bridge the gap between human and feline, offering insights into their sleeping, hunting, and toileting habits that trace back to their origins. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Whether you're a new cat parent or a seasoned feline aficionado, our course covers everything from the quirky to the quintessential aspects of cat behaviour. Why do cats purr, hiss, or play with their prey? What drives them to rub against things or knead with their paws? With each module, you'll gain a deeper understanding of your cat's actions, emotions, and the intricate ways they interact with their environment. Dive into the intricacies of feline social dynamics, manage multi-cat households with ease, and ensure your cat's well-being and safety. Join us on this journey to become fluent in the language of cats and foster a harmonious bond with your furry companion. Course Curriculum Module 01: Domestication of Cats Module 02: Communication & Stress According to Origin Module 03: Sleeping & Toileting According to Origin Module 04: Hunting & Drinking Water According to Origin Module 05: Reproduction & Disease According to Origin Module 06: Another Type of Cats - Feral Cats Module 07: Understanding Feline Body Language Module 08: Understanding Common Behaviour Module 09: Understanding Cat Communication Module 10: Types of Feline Need Module 11: Do Cats Feel Love and Other Human Emotions? Module 12: How Smart Are Cats? Module 13: Why Do Cats Hiss? Module 14: Why Do Cats Purr? Module 15: Why Do Cats Rub Against Things? Module 16: Why Do Cats Scratch Things? Module 17: Why Do Cats Play with Their Prey? Module 18: Why Do Some Cats Become Anxious or Phobic? Module 19: Why Do Cats Roll on Their Backs to Greet People? Module 20: Why Do Cats 'Sulk'? Module 21: Why Do Cats Knead or Paddle with Their Paws? Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Module 23: Why Do Mother Cats Move Kittens? Module 24: Why Do Some Cats Howl, Especially at Night? Module 25: Cats and the Law Module 26: Bringing Your New Cat Home Module 27: Feeding and Controlling Obesity Module 28: Managing Your Cat's Behaviour Module 29: Keeping Your Cat Safe Module 30: Neutering - Family Planning for Felines Module 31: Pregnant Cats, Birth and Care of Young Kittens Module 32: Cats Living Together Module 33: How to Prevent Cat Conflicts in Multi-cat Households Module 34: When to Let Go Learning Outcomes: Understand the domestication and evolution of cats. Analyse feline communication and stress responses. Explore feline sleeping and toileting behaviours. Assess hunting and drinking habits of cats. Examine reproduction and disease patterns in cats. Interpret feline body language and common behaviours. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Cat owners seeking deeper understanding of feline behaviour. Animal shelter staff working with cats. Veterinary assistants handling feline patients. Pet behaviourists specialising in cats. Animal lovers interested in feline psychology. Career path Cat Behaviour Consultant Veterinary Assistant Animal Shelter Worker Pet Adoption Counsellor Feline Enrichment Coordinator Animal Welfare Officer Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to transform your career in adult care and safeguarding? Step into a realm where empathy meets expertise, where your passion for helping others is matched by advanced skills and knowledge. Our Adult Care and Safeguarding Level 3 course is designed for dedicated professionals like you, who are eager to make a significant impact in the lives of vulnerable adults. According to Indeed a Adult Care Nurse can earn from £32,000 to £43,000 in a year depending on qualification, experience, location and other factors. Enrol in our Adult Care and Safeguarding Level 3 course and take on a journey that will not only elevate your professional life but also make a profound difference in the lives of those you care for. Join a community of compassionate professionals dedicated to making the world a safer, more caring place for vulnerable adults. Enrol Today and Be the Change You Wish to See! Key Features This Adult Care and Safeguarding Level 3 Course Includes: This Adult Care and Safeguarding Course isCPD Certified. Developed by Specialist Lifetime Access Course Curriculum Module 1: Foundational Modules: 1.1 Adult Care Across Life Phases 1.2 An Overview of End-of-Life Care 1.3 Engaging with Adult Populations 1.4 Health and Social Care Dynamics 1.5 Introduction to Domiciliary Care 1.6 Ensuring Health and Safety for Domiciliary Carers 1.7 CSTF Measures for Infection Prevention and Control 1.8 CSTF Guidelines for Resuscitation - Basic Life Support 1.9 Management and Administration of Medications Module 2: Specialized Care and Management: 2.1 Providing Mental Health Care 2.2 Protecting Vulnerable Adults 2.3 Legislation Pertaining to Safeguarding 2.4 Policy, Roles, and Responsibilities in Safeguarding Vulnerable Adults 2.5 The Significance of Communication in Care 2.6 Information Sharing and Responding to Disclosures 2.7 Proper Reporting Procedures Module 3: Practical Care Techniques and Management: 3.1 Ensuring Health and Safety 3.2 Maintaining Hygiene Standards 3.3 Managing Rest and Sleep 3.4 Addressing Mobility and Immobility Challenges in Patients 3.5 Effective Pain Management 3.6 Addressing Nutritional Needs 3.7 Assisting with Elimination Processes 3.8 Managing Oxygenation Requirements Learning Outcomes: After completing this Adult Care and Safeguarding Level 3 Course, you will be able to: Understand life stages and adult care dynamics comprehensively. Gain insights into end-of-life care principles and practices. Acquire foundational knowledge on adult nursing concepts. Master essential infection prevention and control techniques. Develop expertise in basic life support and resuscitation methods. Familiarise with legal frameworks and safeguarding legislations in adult care. Certification After completing this Adult Care and Safeguarding Level 3 course, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This Adult Care and Safeguarding Level 3 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Moreover, this course is ideal for:Adult Care and Safeguarding Level 3. Aspiring adult care and Safeguarding professionals seeking foundational knowledge. Individuals transitioning into domiciliary care roles. Healthcare staff aiming to enhance their clinical understanding. Those pursuing specialised roles in mental health care. Professionals needing to update communication and reporting skills. Anyone who wants ot know more about adult care and safeguarding. Requirements There are no requirements needed to enrol into this Adult Care and Safeguarding Level 3 course. We welcome individuals from all backgrounds and levels of experience to enrol into this Adult Care and Safeguarding Level 3 course. Career path After finishing this Adult Care and Safeguarding Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Adult Care and Safeguarding Level 3are: Adult Care Nurse Domiciliary Care Worker Mental Health Support Worker Adult Care Coordinator Health and Safety Officer in Care Settings Nutrition and Hygiene Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary Diploma course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary Diploma course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing thiscourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Medical Receptionist and Secretary Diploma Course Course 01: Medical Receptionist and Secretary Diploma Course 02: Report Writing Course Course 03: Level 4 Time Management Course ***Others Included of Medical Receptionist and Secretary Diploma Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist and Secretary Diploma Course: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***GIFT Courses: ------------------- ***Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------ Assessment Method After completing each module of the Medical Receptionist and Secretary Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary Diploma course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist and Secretary Diploma course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist and Secretary Diploma course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Medical Receptionist and Secretary Diploma course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Medical Receptionist and Secretary Diploma, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included