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Confluence courses in Yate

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Online Options

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Introduction to Confluence (TTDV7545)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for This introductory-level course is ideal for project managers, team leaders, and collaboration-focused roles who are already familiar with Jira and are looking to integrate Confluence into their project workflows. Overview Throughout the course you will learn to: Master the fundamentals of Confluence, including understanding its history, navigation, and the distinction between pages and blogs. Gain proficiency in creating, editing, copying, moving, and deleting pages, along with managing file directories and executing advanced editing features. Develop the ability to use and create blueprints and templates, aiding in the standardization and productivity enhancement of your team's work. Understand the collaborative features of Confluence such as sharing links, commenting, mentioning, liking, and watching content to promote a culture of teamwork and collaboration in your organization. Learn how to effectively integrate Confluence with Jira, linking issues and filters, and using auto-links for smoother project management. OPTIONAL: Acquire skills in Confluence administration, including managing notifications and watchers, linking to other applications, customizing the look and feel of your workspace, and creating various types of spaces (public, private, team, etc.) Boost your project management and team collaboration skills with our hands-on, interactive course, Getting Started with Confluence (with Jira). Confluence, as a powerful project collaboration tool, seamlessly integrates with Jira, allowing you to create, share, and collaborate on projects in a more efficient and visually appealing way. This course will equip you with the skills to manage projects, improve workflow efficiency, and promote transparency in your organization. You will gain practical knowledge about Confluence's core features such as creating and editing pages, managing file directories, using tasks, macros, and gadgets, and differentiating between pages and blogs.Working in a hands-on learning environment guided by our expert instructor, you?ll gain experience with Confluence's unique features like using and creating blueprints and templates, enhancing standardization and productivity in your team. The program includes a deep dive into collaborative features of Confluence and its integration with Jira, which will enhance your ability to foster a collaborative environment. Administrative aspects like managing notifications, watchers, linking to other applications, and creating various types of spaces will also be covered.You?ll leave the course with the skills to apply Confluence within your existing Jira environment effectively, ready to use its collaborative tools and features to streamline workflows and boost project productivity. Introduction History Navigation Space Directory Shortcuts Pages VS Blogs Pages Creating Pages Editing Pages File Directory Advanced Editing (Markup, Undefined links, etc.) Copying and Moving Pages Deleting Pages Tasks Macros/Gadgets Macro overview and use Using JIRA Gadgets Editing Existing Macros Blueprints/Templates Working with Blueprints Creating/Using Templates Collaboration Sharing Links Commenting Mentioning 'Liking' Content 'Watching' Content JIRA Integration Linking your JIRA and Confluence Instances Linking Issues and Filters Auto Links Administration Page vs Space vs System Admin Notifications Watchers Linking to Other Applications Workbox Notifications Look and Feel Creating Spaces Public Space Private Space Team Space Technical Documentation Meeting Minutes Blog Additional course details: Nexus Humans Introduction to Confluence (TTDV7545) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Confluence (TTDV7545) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Introduction to Confluence (TTDV7545)
Delivered OnlineFlexible Dates
Price on Enquiry

Basic Jira and Confluence

By SkillWise

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Basic Jira and Confluence Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Basic Jira and Confluence Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Basic Jira and Confluence Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Basic Jira and Confluence Course, like every one of Study Hub's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Basic Jira and Confluence? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD QS-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Basic Jira and Confluence there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Basic Jira and Confluence course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skills. Prerequisites This Basic Jira and Confluence does not require you to have any prior qualifications or experience. You can just enroll and start learning. This Basic Jira and Confluence was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Basic Jira and Confluence is a great way for you to gain multiple skills from the comfort of your home. Basic Jira and Confluence Module 01: Introduction to Jira 00:51:00 Module 02: Creation of User Stories 00:44:00 Module 03: Creation of Test Cases 00:58:00 Module 04: Creation of Bugs and assigning to respective owner 00:57:00 Module 05: Creation of Reports 00:48:00 Module 06: Introduction on Confluence 00:44:00 Assignment Assignment - Basic Jira and Confluence 06:05:00 Order Your Certificate Order Your Certificate QLS

Basic Jira and Confluence
Delivered Online On Demand
£29

Jira and Confluence for Beginners

By Course Cloud

The comprehensive Jira and Confluence for Beginners has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Jira and Confluence for Beginners today, and learn from the very best the industry has to offer! This best selling Jira and Confluence for Beginners has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Jira and Confluence for Beginners is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Jira and Confluence for Beginners is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Jira and Confluence for Beginners is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Jira and Confluence for Beginners , you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Jira and Confluence for Beginners will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Jira and Confluence for Beginners to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Jira and Confluence for Beginners
Delivered Online On Demand
£25

Basic Jira and Confluence

4.5(3)

By Studyhub UK

Unlock the gateway to effective project management and collaboration with 'Basic Jira and Confluence'. Immerse yourself in a meticulously structured course that starts by acquainting you with the foundational facets of Jira. Progressing through the modules, one is guided in crafting user stories, designing test cases, efficiently identifying and assigning bugs, and generating comprehensive reports. As a grand finale, the course introduces Confluence, Atlassian's robust collaborative platform, beautifully complementing Jira's functionalities. Learning Outcomes Acquire a foundational understanding of Jira's interface and capabilities. Learn to craft compelling user stories for product backlogs. Master the art of designing precise test cases for rigorous testing scenarios. Develop skills to identify, log, and assign bugs effectively. Gain proficiency in generating detailed reports and using Confluence for team collaboration. Why choose this Basic Jira and Confluence course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Basic Jira and Confluence Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Basic Jira and Confluence course for? Novices keen on exploring project management tools. Teams aiming to improve collaboration and workflow. Individuals aspiring to roles in software project management. Product managers desiring enhanced backlog management. QA professionals aiming for improved bug tracking. Career path Jira Administrator - £35,000 - £60,000 Confluence Specialist - £32,000 - £57,000 Agile Project Manager - £40,000 - £75,000 Software Product Manager - £40,000 - £80,000 QA Lead - £45,000 - £70,000 Technical Documentation Specialist - £30,000 - £55,000 Prerequisites This Basic Jira and Confluence does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Basic Jira and Confluence was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Basic Jira and Confluence Module 01: Introduction to Jira 00:51:00 Module 02: Creation of User Stories 00:44:00 Module 03: Creation of Test Cases 00:58:00 Module 04: Creation of Bugs and assigning to respective owner 00:57:00 Module 05: Creation of Reports 00:48:00 Module 06: Introduction on Confluence 00:44:00 Assignment Assignment - Basic Jira and Confluence 00:00:00

Basic Jira and Confluence
Delivered Online On Demand5 hours 2 minutes
£10.99

Introduction to Jira and Confluence

4.8(9)

By Skill Up

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Introduction to Jira and Confluence
Delivered Online On Demand5 hours 2 minutes
£25

Managing and Mitigating IT Risk through Best Practices in Service Management

By IIL Europe Ltd

Managing and Mitigating IT Risk through Best Practices in Service Management This video takes a look at a "coordinated risk assessment" exercise to analyze, assess, and mitigate risks. It brings together a confluence of risk management and IT service management to create a singular, robust risk management process. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Managing and Mitigating IT Risk through Best Practices in Service Management
Delivered Online On Demand30 minutes
£10

TP2897 Advanced Jira Workshop Training

By Nexus Human

Duration 1 Days 6 CPD hours In this hands on workshop for Agile Scrum Masters, Release Train Engineers and anyone serving as Jira Administrators, Jira experts will lead you through advanced configuration and customization settings in Jira, from installation through to customized screens, workflows, filters and reports. Jira Administration Adding and managing Users Administering and managing Groups Global Jira Settings Jira layout and interface customization User authentication and security Jira Customization Customization of screens and fields Customization of workflows Project and Board Administration Configuring and managing Projects Configuring and managing Boards Creating and managing Filters JQL Jira Integration Integrating Jira with Atlassian Tools Retrospectives and Documentation in Confluence Code management with Bitbucket Integration management with Bamboo Building a Dashboard with gadgets Jira Plug-ins and Marketplace

TP2897 Advanced Jira Workshop Training
Delivered OnlineFlexible Dates
Price on Enquiry

Botanical Illustration Course

3.5(2)

By Elearncollege

Description Botanical Illustration Diploma The Botanical Illustration Diploma offers a comprehensive online journey for individuals passionate about the confluence of art and nature. This course beckons aspiring artists, horticultural enthusiasts, and nature lovers alike, paving a seamless path to the mastery of capturing the essence of the plant world in visual form. Starting with the 'Introduction to Botanical Illustration', students are familiarised with the realm of plant portrayal. This foundational unit sets the stage for the deeper exploration of the intricate details and wonders of plant life. 'The Anatomy of Plants' delves into the core structures and the subtleties that make every plant unique. By grasping the finer details of plant anatomy, learners will be equipped to represent them with authenticity and precision. The 'Sketching Techniques for Plants' module unlocks the secrets of rendering plants with finesse. Pencil strokes, shading nuances, and textural detailing - all are demystified here. A plant's allure isn't just in its form but also its colour. 'Understanding Colour in Plants' educates learners about the rich palettes that nature offers. From the verdant greens of leaves to the vibrant hues of flowers, this segment ensures artists accurately capture the essence of each shade. 'The Art of Watercolour in Botany' introduces the delicate dance of watercolours and their application in botanical art. The fluidity and transparency of watercolours make them a favoured choice for many botanical illustrators, and this section ensures students harness their full potential. However, botanical artistry isn't restricted to just watercolours. 'Exploring Different Mediums' broadens the horizon, shedding light on the myriad of mediums that can be employed to breathe life into illustrations. No illustration, no matter how detailed, can be truly captivating without the right composition. 'Composition and Layout in Botanical Art' provides the scaffolding on which illustrations can be built, ensuring a harmonious blend of elements that are both aesthetically pleasing and scientifically accurate. With a rich history spanning centuries, botanical art has evolved in myriad ways. 'The Evolution of Botanical Artistry' offers a panoramic view of this journey, allowing learners to appreciate the context of their current studies. In a world that's increasingly conscious of the environment, 'Ethical Considerations and Conservation' instils a sense of responsibility in budding illustrators. This module underscores the importance of ethical practices in sourcing and portraying plant life. Finally, for those who wish to convert their passion into a profession, 'Building a Career in Botanical Illustration' charts out potential avenues. Whether it's freelancing, collaborating with researchers, or exhibiting in galleries, this segment offers insights into turning one's artistic prowess into a lucrative career. In conclusion, the Botanical Illustration Diploma isn't just a course; it's a curated experience. It transforms novices into adept illustrators, capable of capturing the beauty of the botanical world with flair, precision, and respect. Enrol today and embark on an enlightening voyage into the world of botanical artistry. What you will learn 1:Introduction to Botanical Illustration 2:The Anatomy of Plants 3:Sketching Techniques for Plants 4:Understanding Colour in Plants 5:The Art of Watercolour in Botany 6:Exploring Different Mediums 7:Composition and Layout in Botanical Art 8:The Evolution of Botanical Artistry 9:Ethical Considerations and Conservation 10:Building a Career in Botanical Illustration Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Botanical Illustration Course
Delivered Online On Demand9 days
£99

Food Chemistry & Technology

4.8(9)

By Skill Up

Learn the science behind food and how to develop new and innovative food products with this comprehensive course on Food Chemistry & Technology.

Food Chemistry & Technology
Delivered Online On Demand1 hour 37 minutes
£25

Software Tester Advanced Diploma - CPD Certified

4.5(3)

By Studyhub UK

24 Hour Flash Deal **33-in-1 Software Tester Mega Bundle** Software Tester Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Software Tester package online with Studyhub through our online learning platform. The Software Tester bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Software Tester course provides complete 360-degree training on Software Tester. You'll get not one, not two, not three, but 33 Software Tester courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Software Tester courses are yours for as long as you want them once you enrol in this course. This Software Tester Bundle consists the following career oriented courses: Web Application Penetration Testing Web Applications for Specialisation on Development Penetration Testing with OWASP ZAP: Mastery course C# (C-Sharp) Agile Scrum Master Certification Learn MySQL from Scratch SQL Database Management Basic Jira and Confluence How To Startup Your Own SaaS (Software As a Service) Company (SaaS Evolution) Advanced SAS Programming Using MacrosSQL Learn Todoist Basics in 1,2,3 Secure Programming of Web Applications Start Learning Arduino without Writing a Single Line of Code Complete Web Development Start Your Career as Web Developer PHP Web Development with MySQL Learn Spring & Angular Material with a Full Web Application Node JS: API Development with Swagger Interface Description Language Mobile and Web Development with Ionic & Angular JS Ransomware Uncovered Specialist Certificate Building a TodoMVC Application in Vue, React and Angular AWS Certified Solutions Architect Associate Preparation Web Design with Adobe XD Responsive Web DesignJavaScript Functions jQuery Masterclass Course: JavaScript and AJAX Coding Bible C Programming Language C++ Programming Bash Scripting, Linux and Shell Programming Master Spring boot 3.0 and MongoDB ASP.Net MVC and Entity Framework Computer Workstation Safety Training Code Your Own Drawing Application in Android Studio In this exclusive Software Tester bundle, you really hit the jackpot. Here's what you get: Step by step Software Tester lessons One to one assistance from Software Testerprofessionals if you need it Innovative exams to test your knowledge after the Software Testercourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all 33 Software Tester courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Software Tester certificate and transcript on the next working day Easily learn the Software Tester skills and knowledge you want from the comfort of your home The Software Tester course has been prepared by focusing largely on Software Tester career readiness. It has been designed by our Software Tester specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Software Tester Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Software Tester bundle course has been created with 33 premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Software Tester Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Software Tester Elementary modules, allowing our students to grasp each lesson quickly. The Software Tester course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Software Tester training is suitable for - Students Recent graduates Job Seekers International Software Testing Qualifications Board Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Software Tester. Requirements To participate in this Software Tester course, all you need is - A smart device A secure internet connection And a keen interest in Software Tester. Career path You will be able to kickstart your Software Tester career because this course includes various courses as a bonus. This Software Testeris an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Software Tester career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Software Tester Advanced Diploma - CPD Certified
Delivered Online On Demand5 days
£279

Educators matching "Confluence"

Show all 2
School of Dialogue

school of dialogue

London

Arabella Tresilian MAHons PGCE FRSA Dialogue Facilitator, Mediator & Conflict Coach: Mediation, fully-accredited by the Centre for Effective Dispute Resolution (CEDR) Dispute resolution for Employment, Workplace, Civil, Commercial & Community cases Specialist in health and social care, including mental health, autism & disabilities Download a copy of my one-page profile here: Arabella Tresilian Mediator Profile Overview ‘Arabella Tresilian is a CEDR-accredited mediator, and a conflict resolution trainer, specialising in facilitating dispute resolution and employee wellbeing in the public sector. She has twenty years’ experience as a management consultant, leader and educator, and set up the School of Dialogue to teach conflict resolution skills. Arabella mediates independently and on behalf of the Medical Mediation Foundation, Resolve West and other panels where she specialises in lending her ‘expertise by experience’ in the fields of mental health and neurodiversity. Arabella’s 70+ case history since 2016 include mediations in the fields of Judicial Review, Court of Protection, Mental Health Act, Mental Capacity Act, Local Government, workplace, employment, community and public sector dispute resolution.’ I am an independent consultant specialising in dialogue facilitation, conflict resolution and partnership-building. My business development experience, studies in educational leadership and experience in dispute resolution combine effectively to allow me to support organisations, employees, families and individuals in finding win-win resolutions within complex scenarios. I have 20 years experience working in a strategic capacity for public, private and third sector organisations in the UK and overseas, and I have specialist consulting experience in the fields of sustainability, education and health/social care. I have also taught and managed at secondary level internationally and in the independent sector in the UK, and founded/directed a theatre company devoted to promoting the understanding of mental health and social exclusion. I am a CEDR-Accredited Mediator qualified to undertake employment, workplace, commercial, civil and community mediation. In 2017 I became a CEDR Associate with the Centre for Effective Dispute Resolution (CEDR), joining their world-renowned training faculty. In the community setting, I am a Certificated Mediator with Resolve West (previously Bristol Mediation) resolving neighbour disputes and hate crime cases. I am also the cofounder of Equisphere Employability and a workplace mental health trainer for Bath Mind. In the healthcare setting, I am a mediator, trainer and conflict coach with the Medical Mediation Foundation. I am a Quality Improvement Coach with the Q Community (NHS Improvement & Health Foundation) and a Public & Patient Involvement advisor for the National Institute of Health Research (NIHR). I am a Member of End of Life Doula UK and have undertaken Advance Care Planning training with Living Well Dying Well. I am also a qualified Mental Health First Aid Instructor training groups to become Mental Health First Aiders in their contexts. I am a member of the Civil Mediation Council as a Member of the Association of South West Mediators. I abide by the European Code of Conduct for Mediators. I have DBS clearance and am fully insured as a mediator, trainer,educator, mentor and coach. Professional Experience & Skills Overview Facilitation and Organisational Dialogue Strategic development and team coaching in the workplace Communications and engagement for public-facing organisations Design and delivery of multi-organisational commercial partnerships Stakeholder engagement for effective policy development Conflict Intervention and Negotiation Interpersonal mediation and conflict resolution for workplace contexts Conflict coaching and mediation for highly-escalated community conflicts Brokerage of interorganisational partnerships for socio-economic benefit Leadership Design / delivery of Leadership Skills for Employability training for University of Bath Postgraduate certificate in Educational Leadership & Management (2011) Founder of three social enterprises and experienced team leader and manager International Competence Partnerships negotiator for European Green Capital 2015 Merger & Acquisition consultancy – UK/Spain Educator in vocational, business and enterprise skills – Coimbatore, India Training and Coaching Experienced teacher, trainer, mentor and coach specialising in communication Mentor to young leaders in enterprise on Future Talent programme Mental Health First Aider and specialist trainer in mental health with Mind Charity My style and my specialisms I came to the practice of Conflict Resolution and Mediation through two distinct routes. One was through doing management consulting in the public and private sectors, and coming to understand just how much stress, inefficiency and sadness arises from communication and conflict difficulties in the workplace. The other route was through being a patient, a parent of children with disabilities and a family carer, and witnessing how difficult it can be to make plans for the future when the present involves difficult discussions and many people. So I specialise in making sure that people feel comfortable with the process they undertake with me, and that it leads them towards feeling comfortable and confident about their future. I aim to be thoroughly supportive, reassuring and encouraging at all times. My professional work and personal experience in health and social care mean that I am particularly experienced in supporting people who are living with any form of illness, disability, mental health condition or life-limiting condition. I have particular personal experience of working with people who are deaf or hearing impaired, on the autism spectrum, experiencing mental illness and living with dementia or stroke. Why I love being a mediator I came to mediation through a confluence of circumstances which made me think, ‘There must be a better way for people to deal with their difficulties than to threaten legal action, or refuse to engage in communication at all!’ I realised that a great deal of my management consultancy work was really… conflict resolution. It gave me such pleasure and relief when long-held rifts within and between teams melted away after some good, authentic communication. This piqued my interest to find out more about the art of conflict resolution, and I did my first certificated training, and started practising as a community mediator. Later I qualified as a civil and employment mediator, and have been mediating ever since. It’s astonishing to witness people’s lives turn from a turmoil of distressing, intractable ‘stuckness’, to a new phase in which, for example, neighbours can conceive of greeting each other again; or work colleagues re-establish trust between each other after maybe years of mistrust, stress and non-communication. Mediation takes empathy, patience and persistence, and it is a skill I will develop and hone endlessly over years to come, but its core aspect is a belief that people really can find peace again, given the right support and a safe space to explore options for settling differences. Facilitating such processes is a real honour. Nothing beats the sight of former disputants smiling, shaking hands, or even (more often than you would think) hugging, at the end of a mediation.