1914 Conflict courses in Cardiff delivered On Demand

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

Elevate your parenting approach with our Transformative Parenting Strategies course. Unlock the potential of the Circle of Security, enhance emotional management in children, and navigate parenting challenges with confidence. Empower yourself to foster a nurturing family environment conducive to growth.

Master the art of negotiation and become a confident, effective sales professional with our Sales Negotiation Skills Course. Designed for anyone looking to improve their ability to close deals and handle objections with ease, this course provides all the essential techniques for negotiating successfully. Whether you're a seasoned sales expert or just starting out, you’ll learn how to approach any negotiation with a calm, strategic mindset, enhancing your ability to reach mutually beneficial agreements. We focus on the critical elements of negotiation, such as understanding your counterpart's needs, managing conflicts, and building rapport that can lead to long-term business relationships. Throughout the course, you'll gain valuable insights into recognising negotiation dynamics and how to adjust your approach to meet different scenarios. With this knowledge, you'll be prepared to overcome challenges, avoid common pitfalls, and achieve results that align with your goals. From understanding the psychology of negotiation to refining your communication skills, this course equips you with everything you need to tackle negotiations head-on, leaving a lasting impact in your sales career. Step into a world where every conversation can lead to a successful outcome. Key Features of the Sales Negotiation Skills Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Sales Negotiation Skills course is as follows: ***Sales Negotiation Skills*** Sales Part Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Marketing Part Module 01: What is Marketing? Module 02: Common Marketing Types (I) Module 03: Common Marketing Types (II) Module 04: The Marketing Mix Module 05: Communicating the Right Way Module 06: Customer Communications Module 07: Marketing Goals Module 08: The Marketing Funnel Module 09: Marketing Mistakes (I) Module 10: Marketing Mistakes (II) Accreditation All of our courses, including this courses, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this courses. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Understanding young people and their challenging behaviour is essential for anyone working with or supporting adolescents. This course takes a deep dive into the factors influencing behaviour, helping you understand the complexities of their world. With insights into the psychological, social, and emotional triggers that drive their actions, you'll gain valuable knowledge to better support and communicate with young people. As you explore different types of behaviour and their roots, you will also uncover strategies to manage conflicts and support positive change in a variety of settings. By addressing common challenges in an insightful yet approachable way, this course equips you with the tools to work effectively with young people, whether in educational, social care, or community-based environments. Understanding the underlying causes of challenging behaviour will enable you to create a calmer, more supportive environment, where young people can feel heard and respected. Gain a solid foundation in strategies to improve engagement, defuse difficult situations, and foster healthy relationships, all while avoiding the trap of treating symptoms without addressing root causes. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Challenging Behaviour Module 02: Impact of Behavioural Challenges on Child Development Module 03: Biological Influences and Challenging Behaviour Module 04: Managing Challenging Behaviour Module 05: Responding to Challenging Behaviour Module 06: Responding to Extreme Behaviour Module 07: Behavioural Models for Managing Challenging Behaviour Module 08: Implementing Schoolwide Positive Behaviour Support Learning Outcomes: Analyse behavioural challenges' impact on holistic child development. Demonstrate understanding of biological factors influencing behaviour. Apply effective strategies for managing diverse challenging behaviours. Cultivate skills to respond adeptly to both common and extreme behaviour. Explore and utilise various behavioural models for effective management. Implement school wide positive behaviour support for a conducive learning atmosphere. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Educators seeking a deeper understanding of challenging behaviour. Childcare professionals aiming to enhance behavioural management skills. Social workers engaged in supporting young individuals. Parents striving to comprehend and address challenging behaviour. Youth workers dedicated to fostering positive environments. Psychologists looking to expand their expertise in behavioural analysis. Counsellors aiming to integrate behavioural insights into their practice. Individuals passionate about making a positive impact on young lives. Career path Educational Consultant Child Behaviour Specialist Youth Support Worker School Counsellor Family Support Worker Social Services Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Step into the specialized field of adolescence counselling with our in-depth course. Gain a nuanced understanding of adolescent development, psychological disorders, and the impact of external factors. Equip yourself with proven counselling techniques, and navigate ethical and legal frameworks effectively. Your path to becoming a proficient adolescent counsellor starts here.

Leadership and management course teaches you the essential skills you need to succeed as a leader and manager.

The Feline Behaviour and Psychology is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Feline Behaviour and Psychology consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.

Overview   With the ever-increasing demand for Soft Skills in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Soft Skills may be.   Learning about Soft Skills or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Soft Skills. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Soft Skills is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by compete high in this Employability : Soft Skills course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Employability : Soft Skills course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Employability : Soft Skills course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Soft Skills, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Soft Skills, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Soft Skills, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Employability : Soft Skills course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Self-Improvement Introduction to Self-Improvement 00:00 Module 2 - How to Motivate Yourself How to Motivate Yourself 00:00 Module 3 - Grow Assertiveness Grow Assertiveness 00:00 Module 4 - Self Confidence and Self Esteem Self Confidence and Self Esteem 00:00 Module 5 - Improve Your Communication Skills Improve Your Communication Skills 00:00 Module 6 - Manage Your Time Properly Manage Your Time Properly 00:00 Module 7 - Cultivate Growth Mindset Cultivate Growth Mindset 00:00 Module 8 - All about Leadership Skills All about Leadership Skills 00:00 Module 9 - Think Critically and Solve Problem Think Critically and Solve Problem 00:00 Module 10 - Learn Teamwork and Collaboration Learn Teamwork and Collaboration 00:00 Module 11 - Negotiate Effectively Negotiate Effectively 00:00 Module 12 -Stress Management Stress Management 00:00 Module 13 - Being Competent to Decide Yourself Being Competent to Decide Yourself 00:00 Module 14 - Influencing and Persuasion Skills Influencing and Persuasion Skills 00:00 Module 15 - Adaptability and Flexibility Adaptability and Flexibility 00:00 Module 16 - Know How to Resolve Conflicts Know How to Resolve Conflicts 00:00 Module 17 - Planning and Organizing Skills Planning and Organizing Skills 00:00 Module 18 - Being Creative and Innovative Being Creative and Innovative 00:00

Overview   With the ever-increasing demand for Online Meeting in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Online Meeting may be.   Learning about Online Meeting or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Online Meeting. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Online Meeting is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Online Meeting Management course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Online Meeting Management course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Online Meeting Management course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Online Meeting, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Online Meeting, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Online Meeting, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Online Meeting Management course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 - Planning & Preparation Planning & Preparation 00:00 Module 02 - Online Meeting Platforms Online Meeting Platforms 00:00 Module 03 - Meeting Etiquette Meeting Etiquette 00:00 Module 04 - Meeting Roles and Responsibilities Meeting Roles and Responsibilities 00:00 Module 05 - Selecting The Right Meeting Attendees Selecting The Right Meeting Attendees 00:00 Module 06 - Preparation for a Business Meeting Preparation for a Business Meeting 00:00 Module 07 - How To Professionally Deal With Personality Conflicts How To Professionally Deal With Personality Conflicts 00:00 Module 08 - Powerful Tips for Highly Productive Online Meetings Powerful Tips for Highly Productive Online Meetings 00:00

🔒 Unlock the Power of Workplace Confidentiality with Our Comprehensive Training Course! 🔒 In today's fast-paced business world, confidentiality is not just a preference; it's a necessity. 🌐 With sensitive information being shared and stored across various platforms, ensuring the utmost confidentiality in the workplace has never been more critical. That's why we're thrilled to introduce our groundbreaking 'Workplace Confidentiality Training Course' designed to equip professionals like you with the knowledge and skills needed to safeguard confidential information effectively. 💼   🚀 Benefits of Taking Our Workplace Confidentiality Training Course: Enhanced Security: Learn the latest techniques and best practices for protecting sensitive information, reducing the risk of data breaches, leaks, and cyber threats. Compliance Confidence: Gain a thorough understanding of relevant laws, regulations, and industry standards regarding confidentiality, ensuring your organization remains compliant and avoids costly legal implications. Trust and Reputation: By demonstrating a commitment to confidentiality, you'll bolster trust with clients, partners, and stakeholders, enhancing your organization's reputation and fostering long-term relationships. Improved Communication: Explore strategies for effective communication within your team regarding confidential matters, fostering a culture of trust and collaboration while maintaining discretion. Professional Development: Acquire valuable skills that can boost your career prospects and open doors to new opportunities in various industries where confidentiality is paramount. Peace of Mind: Feel confident in your ability to handle confidential information responsibly, mitigating the stress and anxiety associated with managing sensitive data.   Who is this for? 🎯 Our Workplace Confidentiality Training Course is ideal for professionals across all industries who handle confidential information as part of their roles, including but not limited to: Human Resources professionals Legal professionals Healthcare workers Financial services professionals Government employees Information technology specialists Executives and managers Entrepreneurs and small business owners Whether you're a seasoned professional looking to refresh your knowledge or an entry-level employee eager to learn the ropes, this course is tailored to meet your needs and propel your career forward. 💪   Career Path 🛤️ Upon completion of our Workplace Confidentiality Training Course, you'll be equipped with the skills and knowledge necessary to pursue a variety of career paths, including: Compliance Officer: Become a guardian of confidentiality within your organization, ensuring adherence to laws and regulations governing data protection and privacy. Data Security Analyst: Specialize in protecting sensitive information from unauthorized access, breaches, and other cybersecurity threats, playing a crucial role in safeguarding organizational assets. Risk Management Specialist: Assess and mitigate risks associated with confidentiality breaches, implementing preventive measures and contingency plans to protect sensitive data. Legal Consultant: Provide expert advice on confidentiality matters, helping organizations navigate complex legal frameworks and minimize legal exposure. Corporate Trainer: Share your expertise by delivering workplace confidentiality training sessions to colleagues, empowering them to uphold confidentiality standards within the organization. Don't miss out on this opportunity to take your career to new heights and become a trusted guardian of confidentiality in the workplace. Enroll in our Workplace Confidentiality Training Course today and unlock a world of possibilities! 🔐✨   🔒 Frequently Asked Questions (FAQs) 🔒 What is workplace confidentiality, and why is it important? Workplace confidentiality refers to the practice of safeguarding sensitive information within an organization to prevent unauthorized access, disclosure, or misuse. It is crucial because it helps maintain trust with clients, protects intellectual property, ensures compliance with laws and regulations, and mitigates the risk of reputational damage or legal consequences. Who should take a workplace confidentiality training course? Workplace confidentiality training courses are beneficial for professionals across various industries who handle confidential information as part of their roles. This includes but is not limited to human resources professionals, legal professionals, healthcare workers, financial services professionals, government employees, information technology specialists, executives, managers, entrepreneurs, and small business owners. What topics are typically covered in a workplace confidentiality training course? Workplace confidentiality training courses typically cover a range of topics, including the importance of confidentiality, relevant laws and regulations, best practices for handling sensitive information, strategies for secure communication, risk management techniques, and the consequences of confidentiality breaches. Additionally, courses may address industry-specific considerations and emerging trends in data protection and privacy. How can workplace confidentiality training benefit my career? Workplace confidentiality training can benefit your career in several ways. It can enhance your skills and knowledge, making you more valuable to employers. It can also increase your credibility and trustworthiness, leading to greater opportunities for advancement and professional growth. Additionally, demonstrating a commitment to confidentiality can help you build strong relationships with colleagues, clients, and stakeholders, further boosting your career prospects. Is workplace confidentiality training only relevant for certain industries? While certain industries may have specific regulations and requirements regarding confidentiality, workplace confidentiality training is valuable across all sectors. In today's interconnected world, virtually every organization handles sensitive information that must be protected. Therefore, the principles and practices taught in workplace confidentiality training courses are applicable to professionals in diverse fields. How can I enroll in a workplace confidentiality training course? To enroll in a workplace confidentiality training course, you can typically register online through the provider's website or contact them directly for more information. Many training providers offer flexible options, including in-person workshops, virtual classrooms, and self-paced online courses, allowing you to choose the format that best suits your schedule and learning preferences. Course Curriculum Module 1_ Introduction to Confidentiality in the Workplace. Introduction to Confidentiality in the Workplace. 00:00 Module 2_ Cybersecurity. Draft Lesson 00:00 Module 3_ Human Resources Confidentiality. Human Resources Confidentiality. 00:00 Module 4_ Managing Possible Employee Conflicts. Managing Possible Employee Conflicts. 00:00 Module 5_ Dealing with Employee Records and Sensitive Information. Dealing with Employee Records and Sensitive Information. 00:00