35 Conflict Management courses in Epsom

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors, including Security, Healthcare Services, Event Organisers, Customer Service, Teachers and is suitable for anyone who has a customer-facing role, deals with service users or the public.

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction. For more queries, reach out to us: info@mangates.com

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues. This course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

Mediation for Managers Training

Provides employees with conflict resolution strategies and techniques to be utilised...

Project Leadership Skills: In-House Training To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What You Will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps Key concepts review Creating your personal action plan

Take The SIA Instructor Course This Will Take You 7 Days To Complete. Enroll Now On To The Course! What is the SIA Instructor Course? SIA Instructor Course is a comprehensive training program designed to empower individuals with the knowledge and skills necessary to become certified instructors in the security industry. With a blend of classroom instruction and hands-on training, this program equips you to educate and guide aspiring security professionals in obtaining their SIA licenses. SIA Trainer Instructor Course LEVEL 3: SIA Trainer / Instructor Combined 7-Day Course – £1250 Embark on the SIA Trainer/Instructor course covering Security Guarding, Door Supervision, CCTV, and Conflict Management. This comprehensive 7-day program equips you to teach various SIA courses. The course is conducted weekly, concluding with a thorough examination. Combined Course Options SIA Combined AET + Conflict Management + Physical Intervention Level 3 – £1250 AET (Award in Education Training) + Conflict Management Delivery – £850 Conflict Management Delivery + Physical Intervention Delivery Level 3 – £950 SIA Instructor Course Road Map Becoming an SIA instructor is a rewarding career path that not only allows you to contribute to the growth and development of the security industry but also opens up new opportunities for personal and professional growth. Here are some compelling reasons to consider our SIA Instructor Course: 01 Make A Difference As an SIA instructor, you have the power to shape the future of security professionals. Your expertise and guidance will directly impact the knowledge and skills of individuals entering the security industry, ultimately enhancing the safety and security of our communities. 02 Professional Growth Becoming a certified SIA instructor is a mark of excellence in your career. It not only validates your expertise but also opens doors to a wide range of teaching and training opportunities in the security sector. 03 Rewarding Career Being an SIA instructor is not just a job; it’s a rewarding career where you get to see your students grow and succeed in the security industry. The satisfaction of knowing you’ve played a role in their success is immeasurable. Embark On A Fulfilling Career As An SIA-Certified Instructor Enrolling in our SIA Instructor Course is the first step toward a fulfilling career as an SIA-certified instructor. Whether you’re a seasoned security professional or just beginning your journey in the industry, this course equips you with the knowledge and skills needed to guide the next generation of security personnel. To enroll in our SIA Instructor Course or to obtain more information, please contact us at [Insert Contact Information]. We are committed to assisting you in your journey to become an SIA-certified instructor and contribute to the development of skilled security professionals. Why Choose SIA Instructor Course? Instructional Techniques You’ll learn effective instructional methods and techniques to deliver training content in a clear and engaging manner. Whether you’re teaching new security personnel or conducting refresher courses, you’ll have the tools to make learning effective and enjoyable. Adult Learning Principles Understanding how adults learn is crucial for effective teaching. Our course equips you with the principles of adult learning, enabling you to tailor your teaching to the needs of your students. Effective Communication Communication is at the heart of successful teaching. You’ll gain insight into effective communication strategies, ensuring that your students understand and retain the material you present. SIA Training Content As an SIA instructor, you’ll be responsible for delivering specific training content to prepare security personnel for their roles. Our course covers the core content required for SIA licensing, giving you a deep understanding of the subject matter.