5630 Computing & IT courses in Swanscombe delivered Online

Enter the dynamic world of game development with our 'Visual Scripting in Unity Masterclass.' This course is designed to catapult you into the realm of Unity, a leading game development platform, with a focus on visual scripting. Imagine the thrill of bringing your game ideas to life without delving deep into traditional coding. The course begins with an engaging introduction to Unity, setting you up with the essential tools and knowledge. As you progress, you'll dive into the core of visual scripting within Unity, unlocking the power to create complex game mechanics intuitively. Journey through the practical application of these skills as you develop a universal win-lose panel, an essential component in many games. The course then takes a creative leap into building a bridge game, applying visual scripting techniques to craft engaging gameplay. This hands-on approach ensures that by the end of the course, you'll have not only theoretical knowledge but also practical experience in game development using Unity. Whether you're an aspiring game designer, a developer looking to expand your skill set, or a hobbyist interested in game creation, this masterclass offers you the tools and knowledge to excel in the exciting world of visual scripting in Unity. Learning Outcomes Acquire a solid understanding of Unity and its interface. Master the basics and advanced techniques of visual scripting in Unity. Learn to create a universal win-lose panel for games. Develop skills in designing and scripting a bridge-building game. Enhance your overall game development proficiency with Unity's tools. Why choose this Visual Scripting In Unity Masterclass? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Visual Scripting In Unity Masterclass for? Game development enthusiasts eager to learn Unity. Aspiring game designers interested in visual scripting. Programmers looking to broaden their skill set in game development. Hobbyists interested in creating their own games. Students of game design and development courses. Career path Game Developer - £25,000 to £40,000 Unity Developer - £24,000 to £38,000 Game Designer - £23,000 to £37,000 Interactive Media Designer - £22,000 to £35,000 Level Designer - £21,000 to £34,000 Scripting Engineer - £26,000 to £42,000 Prerequisites This Visual Scripting In Unity Masterclass does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Visual Scripting In Unity Masterclass was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Course Introduction Lecture 01: Course Trailer 00:01:00 Lecture 02: Course Introduction 00:02:00 Section 02: Unity Short Introduction Lecture 03: Unity Hub Introduction 00:05:00 Lecture 04: Unity Introduction 00:24:00 Section 03: Visual Scripting In Unity Lecture 05: Visual Scripting Introduction 00:09:00 Lecture 06: Visual Scripting vs Coding 00:16:00 Lecture 07: Nodes and Fuzzy Finder Overview 00:04:00 Lecture 08: Connecting the Flow 00:07:00 Lecture 09: Variables Types 00:23:00 Lecture 10: Difference Between Embed and Graph Source 00:12:00 Lecture 11: Subgraphs (Super Units) 00:10:00 Lecture 12: Debugging Graphs and Null Check 00:04:00 Lecture 13: Graph Reevaluation and Cache Node 00:03:00 Lecture 14: Reduce Graph Size with Control Nodes 00:13:00 Lecture 15: Events and Custom Events 00:07:00 Lecture 16: Collections And Loops 00:14:00 Lecture 17: Script Machine vs State Machine 00:13:00 Section 04: Universal win loose panel Lecture 18: Reusable Panel UI Creation 00:09:00 Lecture 19: Reusable Panel Script Machine 00:08:00 Lecture 20: Reusable Panel Animation And Export 00:06:00 Section 05: Bridge Building Game Lecture 21: Bridge Builder Overview 00:01:00 Lecture 22: Starting and Background Creation 00:04:00 Lecture 23: Grid Shader with Shader Graph 00:07:00 Lecture 24: Bridge Connector Creation 00:07:00 Lecture 25: Bridge Bars Creation 00:04:00 Lecture 26: Bridge Creation State Machine 00:03:00 Lecture 27: Creating Bridge Bars with Connectors 00:10:00 Lecture 28: Fixing Position, Rotation and Size 00:09:00 Lecture 29: Multiple Bridge Bars at Once 00:05:00 Lecture 30: Reusing Bridge Connectors 00:11:00 Lecture 31: Fixing Bars Overlapping 00:09:00 Lecture 32: Clamping Max Length 00:05:00 Lecture 33: Creating Physics Joints 00:10:00 Lecture 34: Testing Physics 00:08:00 Lecture 35: Changing Bar Types 00:10:00 Lecture 36: Show Bridge Load Shader 00:10:00 Lecture 37: Creating Game Environment 00:08:00 Lecture 38: Bridge Budget Options 00:17:00 Lecture 39: Budget Slider Colors 00:03:00 Lecture 40: Adding Win Loose Panel 00:07:00

Artificial neural networks (ANNs) are the most powerful machine learning algorithms available today. They are capable of learning complex relationships in data, and they have been used to achieve state-of-the-art results in a wide variety of fields, including image recognition, natural language processing, and speech recognition. The Future of Machine Learning is Here! This Project on Deep Learning - Artificial Neural Network course will teach you how to build and train ANNs from scratch. You will learn about the different components of an ANN, such as the input layer, hidden layers, and output layer. You will also learn about the different activation functions that can be used in ANNs, and you will see how to optimise ANNs for different tasks. In addition to the theoretical concepts, you will also get experience with ANNs. You will work on a project where you will build an ANN to classify images. You will use the TensorFlow library to build your ANN, and you will see how to train your ANN on a dataset of images. By the end of this Project on Deep Learning - Artificial Neural Network course, you will have a deep understanding of ANNs and how to use them. You will be able to build your own ANNs to solve a variety of problems. You will also be able to use the TensorFlow library to build and train ANNs. So what are you waiting for? Enrol in this course today and start learning about the future of machine learning!   Learning Outcomes: Through this comprehensive course, you should be able to: Understand the fundamental concepts of deep learning and artificial neural networks. Install and configure an artificial neural network framework. Preprocess and structure data for optimal model performance. Encode data effectively for neural network training and predictions. Build and deploy artificial neural networks for real-world applications. Address data imbalance challenges and optimise model accuracy.   Who is this course for? This Project on Deep Learning - Artificial Neural Network course is ideal for: Data scientists and machine learning practitioners seeking to expand their knowledge. Software engineers interested in leveraging deep learning techniques. Students pursuing a career in artificial intelligence and machine learning. Professionals looking to enhance their skills in neural network development. Individuals with a passion for exploring advanced machine learning techniques.   Career Path  Our course will prepare you for a range of careers, including: Deep Learning Engineer: £40,000 - £100,000 per year. Machine Learning Researcher: £45,000 - £120,000 per year. Data Scientist: £50,000 - £110,000 per year. Artificial Intelligence Specialist: £55,000 - £130,000 per year. Software Engineer (specialising in AI): £45,000 - £100,000 per year. Research Scientist (Machine Learning): £50,000 - £120,000 per year. AI Consultant: £60,000 - £150,000 per year. Certification After studying the course materials of the Project on Deep Learning - Artificial Neural Network (ANNs) there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Prerequisites This Project on Deep Learning - Artificial Neural Network (ANNs) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Project on Deep Learning - Artificial Neural Network (ANNs) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.   Course Curriculum Section 01: Introduction Introduction of Project 00:03:00 Section 02: ANN Installation Setup Environment for ANN 00:11:00 ANN Installation 00:09:00 Section 03: Data Preprocessing Import Libraries and Data Preprocessing 00:11:00 Data Preprocessing 00:07:00 Data Preprocessing Continue 00:10:00 Section 04: Data Encoding Data Exploration 00:10:00 Encoding 00:07:00 Encoding Continue 00:06:00 Preparation of Dataset for Training 00:04:00 Section 05: Steps to Build ANN Steps to Build ANN Part 1 00:06:00 Steps to Build ANN Part 2 00:06:00 Steps to Build ANN Part 3 00:06:00 Steps to Build ANN Part 4 00:09:00 Section 06: Predictions and Imbalance-Learn Predictions 00:11:00 Predictions Continue 00:08:00 Resampling Data with Imbalance-Learn 00:09:00 Resampling Data with Imbalance-Learn Continue 00:08:00

Overview ChatGPT for Marketing and Productivity with AI Tools Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this ChatGPT for Marketing and Productivity with AI Tools Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: The AI Marketing Playbook Unit 01: Start an Account with ChatGPT 00:02:00 Unit 02: What the Company OpenAI Say About Itself 00:02:00 Unit 03: What OpenAI Say About The Limitations of the Chatbot 00:02:00 Unit 04: Chatbot Prompt Examples Given By Open AI 00:02:00 Unit 05: Will Chat GPT Be a Paid Application 00:01:00 Unit 06: Chat GPT Idea Generation 00:02:00 Unit 07: Chat GPT - Idea Qualification and Accuracy 00:03:00 Unit 08: ChatGPT - Accuracy and Citations 00:02:00 Unit 09: Chat GPT - Creating HTML Instances 00:01:00 Unit 10: Chat GPT - How to Solve Specific Business Problems 00:02:00 Unit 11: Chat GPT - Statistical Verification of Information 00:01:00 Unit 12: Chat GPT - Rewrite Content for Different Contexts 00:02:00 Unit 13: ChatGPT - Content Checked With AI 00:02:00 Unit 14: ChatGPT - Simplifying Information 00:01:00 Unit 15: ChatGPT - How to Ask the Chatbot about Context 00:01:00 Unit 16: ChatGPT - How to Cross-Post Queries 00:01:00 Unit 17: ChatGPT - How to Narrow Down the Context of Your Query 00:02:00 Unit 18: ChatGPT - How to Solve a Business Process 00:02:00 Unit 19: ChatGPT - Developing a Methodology From Experts 00:01:00 Unit 20: The Future of ChatGPT 00:01:00 Section 02: How to Use ChatGPT and AI for Marketing Unit 01: Autonous AI Agents 00:01:00 Unit 02: Connecting to Open AI 00:01:00 Unit 03: Getting an OpenAI Key 00:01:00 Unit 04: Agent GPT - Autonomous AI 00:02:00 Unit 05: GoalGPT - Autonomous Agents 00:01:00 Unit 06: Cognosis - Autonomous AI 00:02:00 Unit 07: Aomni - Autonomous Agent 00:01:00 Unit 08: Durable - Build a Website with AI 00:01:00 Unit 09: Eightify Summaries 00:02:00 Unit 10: Genei - Do Higher Quality Research with AI 00:01:00 Unit 11: Ellicit - Do Higher Quality Research with AI 00:01:00 Unit 12: Inciteful - Do Higher Quality Research with AI 00:02:00 Unit 13: SciteAI Determine the Credibility of Your Research 00:01:00 Unit 14: Eleven Labs - Voice Cloning 00:02:00 Unit 15: AgentGPT - Wrap Up and Return 00:01:00 Unit 16: Cognosys - Wrap Up and Return 00:01:00 Unit 17: Aomni - Wrap Up and Return 00:01:00 Unit 18: Goal GPT - Wrap Up and Return 00:01:00 Unit 19: Uploading Research Reports to Summarization Applications 00:01:00 Unit 20: Perspective on The Future of AI 00:01:00 Section 03: Productivity with AI Tools Unit 01: Meta Search Sites 00:02:00 Unit 02: SMMRY for Summarzing 00:01:00 Unit 03: ChatGPT Plugins Waitlist 00:01:00 Unit 04: Using Microsoft Bing Search 00:02:00 Unit 05: Using Google Bard 00:01:00 Unit 06: Microsoft Word Speech To Text 00:01:00 Unit 07: Transcribe Audio in Microsoft Word 00:02:00 Unit 08: Speechify 00:02:00 Unit 09: Exact Image Creation 00:01:00 Unit 10: AI Design Tools 00:02:00 Unit 11: Learn How to Prompt 00:01:00 Unit 12: Content Improvement 00:01:00 Unit 13: Idea Generation 00:01:00 Unit 14: Audio Enhancement with Adobe 00:02:00 Unit 15: Clean up Audio With Cleaanvoice 00:01:00 Unit 16: Notion-AI 00:01:00 Unit 17: Pictory 00:01:00 Unit 18: Lex 00:01:00 Unit 19: ChatPDF 00:01:00 Unit 20: Conclusion and the Future of Generatie AI - Searchie 00:01:00

Master GDPR and data protection with our comprehensive course, learning essential regulations and security measures to safeguard organizational data. Equip yourself to manage personal information effectively, ensuring compliance and building trust.

Description: Microsoft OneNote 2013 is a powerful tool that helps you to organise your projects and ideas. This course is designed to provide a basic understanding of OneNote 2013. Students will be shown a practical way of learning with a hands-on and customizable approach. They will also get a chance to experience some of the new features that are offered in OneNote2013. By the end of this course, students will have an improved user interface with an array of powerful tools to help them manage their data through Skydrive - and better information leads to better decision making! Who is this course for? This course would be ideal for Microsoft Office users, students and office workers. This course is designed for anyone who wants to learn Microsoft OneNote. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft One Note for Beginners will be very beneficial and helpful, especially to the following professionals: Event planner Project manager Real estate agent Travel agent Teacher Lawyer Microsoft One Note for Beginners Module One - Getting Started 00:30:00 Module Two - Your First Notebook 01:00:00 Module Three - Working with Text 01:00:00 Module Four - Working with Pages and Sections 01:00:00 Module Five - Staying Organized 01:00:00 Module Six - Tagging and Searching Notes 01:00:00 Module Seven - Using Send to OneNote 01:00:00 Module Eight - Inserting Basic Objects 01:00:00 Module Nine - Drawing in OneNote 01:00:00 Module Ten - Reviewing Your Notes 01:00:00 Module Eleven - Sharing Your Notes 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Microsoft One Note for Beginners 00:00:00 Mock Exam Mock Exam- Microsoft One Note for Beginners 00:20:00 Final Exam Final Exam- Microsoft One Note for Beginners 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Discover the art of modern web design with our comprehensive course on HTML5, CSS3, and Bootstrap. Learn the latest techniques to create visually stunning and responsive websites. Master the essential tools and frameworks used by industry professionals to bring your web design skills to the next level. Enroll now for a hands-on learning experience that blends theory with practical application in the dynamic world of web development.

In today’s interconnected world, understanding the roots and risks of extremism is more crucial than ever. Our Extremism Awareness Training Course is designed to offer learners a thoughtful exploration of the ideologies, behaviours, and warning signs linked to radicalisation. By providing valuable insights into the factors that influence extremist thinking, this course aims to promote safer communities through informed vigilance. Delivered entirely online for maximum convenience, the course addresses key concepts with clarity and purpose. Whether you are enhancing your knowledge for personal growth or professional development, this training is an excellent way to stay informed and prepared. Straightforward, engaging, and accessible – it’s learning that genuinely makes a difference. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Extremism and Terrorism Module 2: Factors Influencing Extremist Views Module 3: Radicalisation and Recruitment Processes Module 4: Recognising Signs of Radicalisation Module 5: Responding to Terrorism Incidents Module 6: Counter-Terrorism Measures in the UK Learning Outcomes: Analyse factors shaping extremist ideologies. Recognise indicators of potential radicalisation. Implement appropriate responses to terrorism incidents. Understand the UK's counter-terrorism measures. Evaluate the impact of radicalisation on communities. Foster a comprehensive awareness of terrorism prevention strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Law enforcement professionals Security personnel Educators and school administrators Social workers and community leaders Government officials Journalists and media professionals Human resources personnel Concerned citizens and community members Career path Intelligence Analyst Counter-Terrorism Researcher Community Outreach Coordinator Policy Analyst (Security and Counter-Terrorism) Crisis Management Specialist Security Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Navigating today’s business environment requires more than just good intentions—it demands a clear understanding of the rules that keep companies operating above board. This QLS Level 3 Certificate is designed for those keen to deepen their knowledge of corporate risk management and regulatory frameworks without the fluff or filler. Whether you're part of a growing enterprise or simply want to sharpen your insight into how businesses stay legally sound and ethically aligned, this course helps lay the groundwork in a way that’s both accessible and professionally rewarding. Study entirely online, at your pace, with material developed to balance depth with clarity. From corporate governance essentials to identifying internal risks, each module guides you through the finer points with well-structured content and a clear sense of purpose. Ideal for those aiming to support organisational integrity or enhance their CV, this course adds a respected credential to your name—without the jargon or tired clichés. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Lesson 01 :Introduction to Active Shooter Attacks Lesson 02 :Identifying Potential Threats Lesson 03 :Developing a Survival Mindset Lesson 04 :Responding to an Active Shooter Incident Lesson 05 :Emergency First Aid and Evacuation Lesson 06: Prevention and Preparedness Lesson 07:Case Study on Active Shooting Learning Outcomes: Gain insights into the nature of active shooter attacks. Learn to identify potential threats and suspicious behaviour. Develop a resilient survival mindset. Understand effective responses during an active shooter incident. Acquire emergency first aid and evacuation skills. Explore prevention and preparedness strategies. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals concerned about personal safety. Parents and guardians wanting to protect their families. School and university staff members. Workplace employees and managers. Security personnel and first responders. Community members interested in safety. Anyone seeking to enhance their emergency preparedness. Individuals keen on understanding active shooter incidents. Career path Security Officer Emergency Response Coordinator Safety Consultant Crisis Management Specialist Emergency Preparedness Trainer Community Safety Advocate Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The underlying patterns in your data hold vital insights; unearth them with cutting-edge clustering and classification techniques in R

Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Curriculum Call Centre & Customer Service Training Course Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00