12250 Communication courses

Course Overview: The global acrylic nail industry is booming and is expected to reach $2.5 billion by 2027. This Acrylic Nail course is your gateway to a thriving career in the nail industry, where your skills will be in high demand.Moreover, this Acrylic Nail course encompasses every intricate detail of the profession, from understanding nail anatomy to mastering the art of acrylic nails. Such a comprehensive curriculum ensures learners emerge well-versed in all facets of the domain.Additionally, we have curated a dynamic curriculum that covers all aspects of acrylic nail application, nail art techniques, and essential knowledge about nail anatomy, diseases, and product chemistry.Enrol now and start your career journey with us! Key Features of the Course: Upon completing the course, you will receive a CPD (Continuing Professional Development) certificate, recognised and respected within the industry. We provide round-the-clock support to ensure a smooth and enjoyable learning experience, with dedicated tutors ready to answer your queries and provide guidance. Who is This Course For? This course is ideal for individuals who have a passion for nail artistry and want to pursue a fulfilling career as a nail technician. What You Will Learn: In the Counselling Course - Acrylic Nail, you will gain expertise in acrylic nail techniques while unleashing your artistic flair. The course consists of 13 modules that cover a comprehensive range of topics. You will begin by exploring nail extension techniques and learning how to enhance the length and beauty of nails. Next, you will delve into nail anatomy, acquiring in-depth knowledge of nail structure and composition to provide effective and safe treatments. Understanding and managing common nail diseases and disorders are also covered, ensuring the well-being of your clients.With a focus on nail product chemistry, you will develop a solid understanding of the chemistry behind nail products, enabling informed choices and exceptional results. The course further equips you with the skills to master nail extension applications, overlays, nail art techniques, maintenance, removal, health and safety protocols. Why Enrol in This Course: Top Reviewed Course: Our Counselling Course - Acrylic Nail, has received rave reviews from countless students who have successfully built thriving careers in the nail industry after completing this course. Recently Updated: Our course content is regularly updated to reflect the latest industry trends, techniques, and advancements, ensuring that you stay ahead of the curve. Trending Industry: The nail industry is experiencing exponential growth, with nail technicians earning an average salary of £20,000 to £50,000 annually in the UK. Requirements: You only need a passion for beauty and a willingness to learn. No prior experience or qualifications are required. Career Path: Upon completion of our Counselling Course - Acrylic Nail, you will be equipped with the skills and knowledge for a range of exciting careers, including: Nail Technician: £18,000 - £30,000 per year Freelance Nail Artist: £15 - £40 per hour Beauty Blogger/Vlogger: £15,000 - £50,000 per year Nail Product Sales Representative: £18,000 - £30,000 per year Nail Educator: £25,000 - £40,000 per year Certification: Upon completing the Counselling Course - Acrylic Nail, you will receive a CPD certificate, affirming your competence and enhancing your professional credibility in the nail industry. Course Curriculum 3 sections • 15 lectures • 03:57:00 total length •Module 01: Nail Extension Techniques: An Introduction: 00:12:00 •Module 02: Nail Anatomy: 00:15:00 •Module 03: Nail Diseases and Disorders: 00:30:00 •Module 04: Nail Product Chemistry Simplified: 00:15:00 •Module 05: Nail Extension Techniques: 00:05:00 •Module 06: Acrylic Nail Extension: Part-1 (Applying Tips to the Nails): 00:20:00 •Module 07: Acrylic Nail Extension: Part-2 (Applying Overlays): 00:20:00 •Module 08: Art in Acrylic Nails: Basic to Advance: 00:05:00 •Module 09: Hands-on Nail Art Training: 00:05:00 •Module 10: Maintaining Artificial Nails: 00:15:00 •Module 11: Acrylic Nail Removal: 00:10:00 •Module 12: Health and Safety in Beauty Salon: 00:25:00 •Module 13: Client Care and Communication: 00:20:00 •Mock Exam - Acrylic Nail: 00:20:00 •Final Exam - Acrylic Nail: 00:20:00

Unlock your potential as a Recruitment Consultant with our comprehensive Diploma. Master recruitment strategies, candidate sourcing, and interview techniques. CPD Certified.

'Dogs do speak, but only to those who know how to listen'- Orhan Pamuk. Do you wish to compile a precise list of crucial details and things to consider when understanding dog behaviour? Then you are the ideal pick for this course. Know your dog better and change the way you interact with it with our Dog Behaviour course. This course on Dog Behaviour will provide you with the fundamental knowledge and abilities you need to comprehend dog behaviour. You will get knowledge on training dogs and puppies, dog diet, and dog agility after completing this course. Additionally, you will learn about the pet industry, pet first aid, and animal science. The Dog Behaviour course covers all the most recent subjects to keep you updated on job market advancements. With the help of this course, you can hone your professional abilities and fundamental knowledge to the level necessary for your employment. Additionally, this training will give your resume extra value so that it stands out to potential employers. You'll improve your knowledge and abilities while also getting a better idea of how your profession may develop in the future. You can arm yourself with the necessities to stay afloat during the competition by the end of this course. So, what more is there to wait for? Enrol as soon as possible in our course to deepen your knowledge about dog behaviour. This Bundle Consists of the following Premium courses: Course 01: Dog Behaviour and Training Course 02: Training for Puppies Course 03: Dog Groomer Training Course 04: Dog Training - Stop Dog Barking Course 05: Wildlife Rescue and Rehabilitation Course Course 06: Dog Raw Diet Training - Level 2 Course 07: Pet Sitting and Dog Walking Training Diploma Course 08: Dog Agility Course 09: Animal Science Course 10: Pet First Aid Course 11: Pet Business Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Dog Behaviour and Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Learning outcome: After finishing this course, you will: Learn how to train your dog to correct any behavioural issues. Determine the methods for effectively training your puppies. Discover the techniques required to properly groom a dog. Know how to properly train your dog to stop barking. Gain knowledge about the process of saving and rehabilitating wildlife. Be informed about the raw diet for dogs and how to feed it to your dog. Learn about the qualifications required for a dog walker and pet caretaker. Explore dog agility and how to teach your dog to perform it. Get information about the importance of animal science. Possess knowledge on how to administer pet first aid. Get familiar with the business associated with companion animals. Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Course Curriculum Course 01: Dog Behaviour and Training The Proof Is In The Pudding Here's What You'll Get From This Course Feeding Time - Aggression and Stealing Food The Right Way To Greet A Dog And Stop Jumping Up Separation Anxiety Dog Language - What They're Really Saying! The Answers To 10 Popular Dog Questions You Are Likely To Be Asked The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Dog Training Consultations With Clients Course 02: Training for Puppies The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course How To Choose The Right Puppy For You And Getting Ready To Bring Them Home The 4 Top Puppy Problems Answered More Puppy Questions Answered Course 03: Dog Groomer Training The History of Dog Grooming Why Do We Groom? Anatomy Breed Groups and Coat Types Equipment and Techniques Keep Your Dog Healthy and Clean Things to Look for Before You Groom a Dog Pre-grooming and General Care Preparation Skin Conditions How to Bathe Your Dog How to Get Your Dog to Love Bath Time Drying Your Dog After a Bath Bathing and Drying: General Considerations Grooming Details (Clipping, Scissors, Ears, Teeth, Feet, Bottoms) Basic First Aid Course 04: Dog Training - Stop Dog Barking The Proof Is In The Pudding - This Is What People Say Here's What You'll Get From This Course Front Door Barking Back Garden/Yard Barking Barking At Cats When Out Or In The Back Garden/Yard Dogs Who Bark At And Are Fearful Of Men (Or Women) Do You Need Help With Other Unwanted Behaviors? This Will Help. Course 05: Wildlife Rescue and Rehabilitation Course Module 01: Overview of Wildlife Rehabilitation Module 02: Becoming a Wildlife Rehabilitator Module 03: Human Safety in Wildlife Rescue Module 04: Basic Animal Health Module 05: Wildlife Injuries Module 06: Disease Control Module 07: Best Way to Interact with Animals Course 06: Dog Raw Diet Training - Level 2 Meet Me And 'The Boys!' This Is Where It All Started. What You'll Get From This Course BARF (Bones And Raw Food) Feeding For Dogs Important - Please Read This Raw Meaty Bones (RMB) Or Prey Model Feeding For Dogs Raw Meaty Bones Feeding 3rd Suggestion - Ready Made BARF Course 07: Pet Sitting and Dog Walking Training Diploma Introduction to Pet Sitting Licences and Legislation Setting up Your Own Pet Sitting Business Managing Your Pet Sitting Business Getting to Know the Dogs & Puppies Dog Walking Getting to Know the Kittens and Cats Learning about Birds Specific Information on Rabbits & Guinea-Pigs Specific Information on Ornamental Fish Specific Information on Reptiles Safety and Emergencies Course 08: Dog Agility Introduction to Dog Agility What to Know Before Starting? Understanding Dogs' Behaviour, Responses and Communication Basic Physical Training Obstacle Training 1 (Contact Obstacle) Obstacle Training 2 (Tunnels and Jumps) Flatwork and Course Design Agility and Health About Competitions Course 09: Animal Science Principles of Animal Science Animal Anatomy and Physiology Cell Biology Biochemistry Animal Microbiology Genetics and Evolution Animal Nutrition Animal Disease and Medicine Animal Behavioural Ecology Pet Care Wildlife Management Animal Welfare Course 10: Pet First Aid Basics of First Aid Handling Fracture and Injuries Stings, Bites and Burns Impalement Injuries, Drowning and Choking Pet First Aid for Fainting, Fever and Dehydration First Aid for Breathing Problems Diarrhoea and Vomiting Treatment for Difficult Labour and Poisoning Straining, Sunburn and Wounds Shock and Regular Check-Ups Cardiopulmonary Resuscitation (CPR) Tips for Handling Pets Course 11: Pet Business Course Introduction Legal Requirements Running Your Own Business Marketing Setting Your Prices Business Costs Forms & Record Keeping Pre-Service Visit Difficulties & Challenges How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who has a pet or wants to get a pet Anyone interested in pursuing a career as an animal behaviourist Anyone who wants to understand animal behaviour better Anyone who advocates for animal welfare and well-being Anyone who trains dogs Any dog professionals Any Animal Communicators Note: This is not a professional course. This course only covers theoretical knowledge about the topic. Requirements There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path After completing this Dog Behaviour course, along with further education and training, you may be able to advance your career in the relevant job market. Animal care worker - (Salary: £14,000 to £24,000) Pet shop assistant - (Salary: £14,500 to £17,500) Dog handler - (Salary: £16,000 to £30,000) Assistance dog trainer - (Salary: £16,000 to £28,000) Dog groomer - (Salary: £13,500 to £20,000) Certificates Certificate of completion Digital certificate - Included

🌟 Unlock Your Potential with 'Personal Transformation - Being Better' Course! 🌟   Ready to embrace a fulfilling and empowered life? Embark on a journey of self-discovery and growth with our transformative online course - 'Personal Transformation - Being Better'!   🚀 Why Choose 'Personal Transformation - Being Better'? 🚀 🌟 Unleash Your Full Potential: Discover the power within you and break through self-imposed limitations to achieve your dreams. 🌟 Transform Your Mindset: Learn proven strategies and techniques to cultivate a positive mindset, boost confidence, and conquer self-doubt. 🌟 Build Resilience: Develop the resilience to navigate life's challenges with grace and strength, emerging stronger and more resilient than ever before. 🌟 Enhance Relationships: Foster healthier connections with yourself and others, improving communication and fostering deeper, more meaningful relationships. 🌟 Achieve Balance: Find harmony in your life by mastering time management, setting goals, and creating a fulfilling work-life balance.     🌟 Course Highlights: ✅ Engaging Video Lessons: Accessible, easy-to-follow lessons taught by experts in personal development. ✅ Actionable Strategies: Practical exercises and tools to implement immediate change and see lasting results. ✅ Community Support: Join a supportive community of like-minded individuals on a similar journey, sharing insights and encouragement. ✅ Lifetime Access: Enjoy unlimited access to course materials, allowing you to learn at your own pace, anytime, anywhere. Ready to embark on a transformative journey towards a better you?   Enroll in 'Personal Transformation - Being Better' today and take the first step toward unlocking your true potential! Invest in yourself and create the life you deserve. Don't wait - start your transformation now! 🌟✨ Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00

Are you looking to elevate your professional skills to new heights? Introducing our Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7, a QLS-endorsed course bundle that sets a new standard in online education. This prestigious endorsement by the Quality Licence Scheme (QLS) is a testament to the exceptional quality and rigour of our course content. The bundle comprises 11 CPD-accredited courses, each meticulously designed to meet the highest standards of learning. This endorsement not only highlights the excellence of our courses but also assures that your learning journey is recognised and valued in the professional world. The purpose of Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 is to provide learners with a comprehensive, skill-enriching experience that caters to a variety of professional needs. Each course within the bundle is crafted to not only impart essential knowledge but also to enhance practical skills, ensuring that learners are well-equipped to excel in their respective fields. From gaining cutting-edge industry insights to mastering critical thinking and problem-solving techniques, this bundle is an amalgamation of learning experiences that are both enriching and empowering. Moreover, Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 goes beyond just online learning. Upon completion of the bundle, learners will receive a free QLS Endorsed Hardcopy Certificate & 11 CPD Accredited PDF Certificate, a tangible acknowledgement of their dedication and hard work. This certificate serves as a powerful tool in showcasing your newly acquired skills and knowledge to potential employers. So, why wait? Embark on this transformative learning journey today and unlock your potential with Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7! QLS Endorsed Course: Course 01: Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 CPD QS Accredited Courses: Course 02: Nursery Teacher Training Course Course 03: Phonics Teaching Diploma Course 04: SEN Teaching Assistant Course 05: Remote Teaching Online Course 06: Montessori Education for Early Childhood Course 07: The Importance of Preschool Education in Child Development Course 08: Lesson Planning for Teaching Course 09: Teach to Engage Students Course 10: Teach Anybody Anything Course 11: The Complete Guide To Getting A Teaching Job Course 12: Effective Communication Techniques for Teachers and Trainers Learning Outcomes Upon completion of the bundle, you will be able to: Acquire industry-relevant skills and up-to-date knowledge. Enhance critical thinking and problem-solving abilities. Gain a competitive edge in the job market with QLS-endorsed certification. Develop a comprehensive understanding of Teaching Assistant. Master practical application of theoretical concepts. Improve career prospects with CPD-accredited courses. The Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 offers an unparalleled learning experience endorsed by the Quality Licence Scheme (QLS). This endorsement underlines the quality and depth of the courses, ensuring that your learning is recognised globally. The bundle includes 11 CPD-accredited courses, each meticulously designed to cater to your professional development needs. Whether you're looking to gain new skills, enhance existing ones, or pursue a complete career change, this bundle provides the tools and knowledge necessary to achieve your goals. The Quality Licence Scheme (QLS) endorsement further elevates your professional credibility, signalling to potential employers your commitment to excellence and continuous learning. The benefits of this course are manifold - from enhancing your resume with a QLS-endorsed certification to developing skills directly applicable to your job, positioning you for promotions, higher salary brackets, and a broader range of career opportunities. Embark on a journey of professional transformation with Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 today and seize the opportunity to stand out in your career. Enrol in KS1 and KS2 Teaching Assistant now and take the first step towards unlocking a world of potential and possibilities. Don't miss out on this chance to redefine your professional trajectory! Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7' & 11 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 bundle is ideal for: Professionals seeking to enhance their skills and knowledge. Individuals aiming for career advancement or transition. Those seeking CPD-accredited certification for professional growth. Learners desiring a QLS-endorsed comprehensive learning experience. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Upon completing the Advanced Diploma in KS1 and KS2 Teaching Assistant at QLS Level 7 course bundle, each offering promising prospects and competitive salary ranges. Whether you aspire to climb the corporate ladder in a managerial role, delve into the dynamic world of marketing, explore the intricacies of finance, or excel in the ever-evolving field of technology. Certificates CPD Quality Standard Certificate Digital certificate - Included Free 11 CPD Accredited PDF Certificates. QLS Endorsed Certificate Hard copy certificate - Included

Are you captivated by the beauty and mystery of birds? Do you find yourself mesmerised by the flight of an eagle, the song of a nightingale, or the vibrant plumage of a parrot? If so, our Avian Biology - Bird Classification course is perfect for you! According to Reed a Wildlife Biologist can earn from £28,000 to £35,000 in a year depending on qualification, experience, location and other factors. Join a community of bird lovers and take on an educational adventure like no other. Our Avian Biology - Bird Classification course will open your eyes to the wonders of the avian world and equip you with the knowledge to appreciate and protect these incredible creatures. Key Features: CPD Certified Avian Biology - Bird Classification course Free Certificate Developed by Specialist Lifetime Access Course Curriculum of Avian Biology - Bird Classification course: Module 1: Exploring Ornithology Module 2: Bird Classification Module 3: Avian Diversity: Segment 1 Module 4: Avian Diversity: Segment 2 Module 5: Bird Anatomy and Structures Module 6: Plumage and the Mechanics of Avian Flight Module 7: Avian Behavior and Activity Patterns Module 8: Avian Communication through Vocalization Module 9: Nests and Nest-Building Strategies Module 10: Reproductive Processes: Eggs and Hatching Module 11: Understanding Territory Dynamics and Migration Module 12: Bird Conservation Principles Learning Outcomes: Identify bird species based on classification and distinctive anatomical features. Explain avian biology diversity and recognise different plumage patterns in birds. Analyse avian biology behaviour, including vocalisation, nesting, and reproductive processes. Understand the mechanics of avian flight and its implications on species. Evaluate the importance of territory dynamics and migration for bird survival. Apply bird conservation principles to address ecological challenges in avian habitats. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Avian Biology - Bird Classificationcourse is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Avian Biology - Bird Classification. Moreover, this course is ideal for: Biology enthusiasts seeking comprehensive knowledge of avian species and behaviour. Ecologists and environmentalists interested in avian ecology and conservation. Students pursuing careers in wildlife biology and ornithology research. Birdwatchers aiming to deepen their understanding of bird classification and behaviour. Educators looking to enhance their biology curriculum with avian-focused content Anyone who is interested in learning about Avian Biology - Bird Classification. Requirements There are no requirements needed to enrol into this Avian Biology - Bird Classificationcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Avian Biology - Bird Classification course. Career path After finishing this Avian Biology - Bird Classification course you will have multiple job opportunities waiting for you. Some of the Job sectors of Avian Biology - Bird Classification are: Ornithologist-£25K to £40K/year Wildlife Biologist-£22K to £38K/year Conservation Officer-£20K to £35K/year Environmental Consultant-£24K to £40K/year Research Scientist (Avian Ecology)- £28K to £50K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Conflict Management at Work Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Conflict Management at Work Training consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

ADHD, Autism & Dyslexia Awareness Training. Gain invaluable insights and practical strategies, so you can better support neurodivergent individuals – whether at work, in the classroom, or at home.