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This course is designed for beginners and covers a wide range of topics including syntax, data structures, modules, and advanced techniques such as testing and memory allocations. It also includes real-life problem-solving exercises to ensure hands-on learning. Gain efficient programming skills and be proficient in Rust with this course.
When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans
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Duration 2 Days 12 CPD hours This course is intended for Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer Overview Install, Configure, and Implement Cisco Emergency Responder (Cisco ER). Configure CUCM for CER Configure Emergency Response Locations (ERLs) Configure Emergency Location Identification Numbers (ELINs) Configure PSAP calls and PSAP CallBack Configure Users and onsite Security Management This is a 2-day hands-on course, where students will Install, Deploy, and Configure Cisco Emergency Responder (Cisco ER) 12.5. Student will also integrate emergency communication system with Cisco Unified Communications Manager. Students will learn how Cisco ER automatically notifies and routes calls to the local public safety answering point (PSAP) operator. Students will configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management. Cisco Emergency Responder Overview PSAP/ Emergency Calling Overview National Emergency Number Association Legislation and Regulation Service Provider ALI Automatic Number Identification (ANI) Automatic Location Identification (ALI) NENA Emergency Response Location NENA Guidelines for ERLs NENA Emergency Location Identification Number (ELIN) E911 Preparation Cisco Emergency Call Handler Cisco Emergency Responder 11.x Enhancements License Management Emergency Responder Redundancy Clustering CER over the WAN Integration with UC Manager Intrado Architecture CER Wireless Features Overview Installing Cisco Emergency Responder Supported Hardware Platforms CER Virtual Server Requirements Deploy Cisco CER OVF/OVA Installation of CER CER CLI Interface Reset Application Administrator Password Add 2nd CER Server - Subscriber Upgrade VMware Tools on Cisco Emergency Responder Server CER Backup and Restore CER PLM Licensing Unified Communication Manager CER Configuration Cisco Unified Communications Manager Administrator Interfaces Cisco Unified Communications Manager Required Services for CER CUCM SNMP Settings Phone Partition and Calling Search Spaces Partitions for 911 Services CER CUCM Configuration for CTI Route Points and CTI Ports Configure CER Route Patterns for 911 and Security Personal Create Translation Patterns for ELINs Create Emergency Responder Cisco Unified Communications Manager User Location Awareness Overview Configure Wireless Endpoint Tracking Feature on UCM 11.5 Cisco Emergency Responder (CER) Configuration Emergency Responder Interface E.164 Dial Plan Support Cisco Emergency Responder Groups Setup CER Groups CER Telephony Settings for CER Cisco CER License Manager Cisco CER Email Settings Cisco CER - Add Subscriber Onsite Security Alerts for Security Personnel Pager Alert Configuration Configure Emergency Response Location (ERL) Configure Emergency Location Identification Number (ELIN) ERL Migration Tool Configure SNMP Configure Phone Tracking Configure LAN Switch Tracking Configuring IP Subnet-based ERLs Configuring Manual Phone Tracking Emergency Responder User Management Manage Onsite Alerts, ERLs, and ALI Data User and Security Logins CER - Web Alerts CER - ERL Audit Trail Export PS-ALI Records ERL Debug Tool