12206 Communication courses

This Pharmacy Assistant & Technician course is customised only for you! Do you want to advance your career in the healthcare industry? Or, are you looking for a way to contribute to community health care without performing clinical duties? If you're considering a career in the pharmaceutical industry, then you've come to the right place. This Pharmacy Assistant & Technician course teaches you everything you need to know to become a Pharmacy Technician or Pharmacy Technician Assistant and provide support and stability to your team. By enrolling on our Pharmacy Assistant & Technician course, you will become familiar with the roles and responsibilities of a Pharmacy Assistant or Technician. This comprehensive Pharmacy Assistant & Technician course will teach you the fundamental techniques of a Pharmacy worker and how to successfully counsel and diagnose a patient. You will also gain experience in the practice of prescribing and dispensing medication, as well as stock control and inventory management. Along with this, you will gain knowledge of medical health and safety standards and security protocols associated with legal drugs. Enrol in this Pharmacy Assistant & Technician course now and start your career in the UK's healthcare sector.Learning Outcomes After completing Pharmacy Assistant & Technician course, the learner will be able to: Understand the requirements needed to be a Pharmacy Technician or Assistant. Know how to counsel or communicate with patients and customers. Become aware of your position in the UK Healthcare infrastructure. Gain the ability to prescribe and dispense medication swiftly. Know to control and manage a medical inventory. Gain a solid understanding of the Standard Operating Procedures in a medical environment. Gain the skills to perform a full medical assessment on a patient. Why Choose Pharmacy Assistant & Technician Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Pharmacy Assistant & Technician Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. ***Pharmacy Assistant & Technician Bundle Course Course 01: Pharmacy Assistant & Technician Course 02: Healthcare Management Training Course 03: Level 3 Diploma in Healthcare Support Course 04: Level 2 Award in Nutrition and Health Course 05: Ambulance Care Assistant Course 06: Level 3 Award in Health and Social Care Course Course 07: Level 6 Diploma in Health and Social Care Management Course 08: Martial Arts First Aid Course 09: Paediatric First Aid Course 10: Safeguarding Vulnerable Adults Training ***Other Benefits of this Bundle Course Free 10 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course] Course Curriculum of *** Pharmacy Assistant & Technician *** Module 1: An Overview of Pharmacy Assistant and Technician Module 2: Understanding the Pharmacy Assistant Patient Counselling Guide Module 3: Understanding Communication in Pharmacy Settings Module 4: Understanding the Pharmacy Team and Practices Module 5: Understanding Prescription and Dispensing in Pharmacies Module 6: Understanding Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 7: Understanding Inventory Control and Management in Pharmacies Module 8: Understanding Standard Operating Procedures (SOPs) Module 9: Understanding Health and Safety Risks Assessment and Pharmaceutical Terminology ----------------------- Assessment Method After completing each module of the Pharmacy Assistant & Technician Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Pharmacy Assistant & Technician course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Pharmacy Assistant & Technician course is ideal for those interested in becoming pharmacy technicians or those looking to make a career in the medical field. Requirements There are no specific requirements for this Pharmacy Assistant & Technician course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Pharmacy Assistant & Technician course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Pharmacy Assistant & Technician qualification is beneficial for any healthcare profession or career from any industry you are in, such as: Pharmacist's Assistant Pharmacy Technician Hospital Clerk Pharmacist Certificates Certificate of completion Digital certificate - Included

Explore the intricacies of clinical psychology in our comprehensive course, covering theoretical foundations and practical approaches. Delve into severe mental health problems, refine clinical assessment skills, master interviewing and observation techniques, and learn effective consultation methods. Uncover diverse therapeutic models and gain insights into working with both children and older adults. Elevate your expertise in ethical practices, cultural competence, and evidence-based interventions. Join us on a journey through the dynamic landscape of clinical psychology, equipping yourself with essential tools for a fulfilling and impactful career.

Soar into a dynamic aviation role with our CPD-accredited Air Cabin Crew Diploma – a flexible, online course designed for those with a passion for air travel and passenger service. This engaging programme delivers in-depth knowledge of cabin crew operations, in-flight procedures, aviation safety, and customer interaction – all from the comfort of your own space. Whether you’re aiming for your first role with an airline or simply exploring the industry, this course gives you the confidence to speak the language of the skies. You’ll explore everything from cabin announcements and security measures to emergency protocols and cultural sensitivity onboard. With structured modules and self-paced learning, it's tailored for individuals who prefer the freedom of online study without compromising on quality. No need for boarding passes or travel — just a reliable internet connection and your ambition. Ideal for career-focused learners, jet-set dreamers, or anyone who’s ever looked at a flight attendant and thought, “That could be me.” Ready for takeoff? Let’s get your training underway. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Cabin Crew profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Aircraft Cabin Crew Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Air Cabin Crew Diploma - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Air Cabin Crew Diploma - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 15 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Air Cabin Crew Diploma - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Air Cabin Crew Diploma - CPD Accredited training.

Embark on an enlightening journey with our Cultural Anthropology course. Explore the depths of human societies, uncovering the intricacies of culture, language, economics, and more. Tailored for those fascinated by the diverse tapestry of human existence.

Overview: Support Worker Training Program   Welcome to our comprehensive 'Support Worker Training' program, designed to empower individuals with the knowledge and skills necessary to excel in the field of support work. In today's dynamic healthcare environment, the demand for compassionate and well-trained support workers is higher than ever. Our program addresses key aspects of support work through a series of engaging and informative modules.   Module 1: Introduction to Support Work Gain a solid foundation in the principles and ethics of support work. Understand the importance of effective communication, boundaries, and establishing trust with clients.   Module 2: Understanding Disabilities Delve into the world of disabilities. Learn about various types of disabilities, their impact on individuals, and strategies for creating inclusive and supportive environments.   Module 3: Supporting Clients with Physical Disabilities Explore the unique challenges faced by individuals with physical disabilities. Acquire practical skills in assisting with mobility, adaptive equipment, and promoting independence.   Module 4: Supporting Clients with Mental Health Challenges Develop a deep understanding of mental health challenges. Learn to recognize symptoms, provide emotional support, and contribute to the overall well-being of clients facing mental health issues.   Module 5: The Role of the Support Worker in Promoting Mental Health and Well-being Discover proactive approaches to mental health promotion. Explore strategies for fostering a positive environment, promoting self-esteem, and supporting clients in their journey towards mental well-being.   Module 6: The Role of the Support Worker in Crisis Intervention Equip yourself with crisis intervention skills. Learn to identify, assess, and respond to crisis situations effectively. Understand the importance of collaboration with other professionals and agencies in crisis management.   Why Choose Our Support Worker Training Program? Comprehensive Curriculum: Our program covers a wide range of topics essential for success in support work. Expert Instructors: Learn from experienced professionals in the field who bring real-world insights to the training. Interactive Learning: Engage in hands-on activities, case studies, and simulations to reinforce your understanding. Flexible Learning: Access modules at your own pace, making it convenient for working professionals or those with busy schedules. Career Advancement: Position yourself as a highly skilled and sought-after support worker in the competitive healthcare industry.   Embark on a rewarding journey with our 'Support Worker Training' program, where knowledge meets compassion, and together, we make a difference in the lives of those who need it most. Enroll now and take the first step toward a fulfilling career in support work. Course Curriculum Module 1 - Introduction to Support Work Introduction to Support Work 00:00 Module 2_ Understanding Disabilities Understanding Disabilities 00:00 Module 3_ Supporting Clients with Physical Disabilities Supporting Clients with Physical Disabilities 00:00 Module 4_ Supporting Clients with Mental Health Challenges Supporting Clients with Mental Health Challenges 00:00 Module 5_ The Role of the Support Worker in Promoting Mental Health and Well-being The Role of the Support Worker in Promoting Mental Health and Well-being 00:00 Module 6_ The Role of the Support Worker in Crisis Intervention The Role of the Support Worker in Crisis Intervention 00:00

🌟 Child Protection Training: Safeguarding the Future Welcome to our comprehensive 'Child Protection Training' course designed to equip individuals with the knowledge and skills needed to create safe environments for children, recognize signs of abuse, and respond effectively to protect the well-being of our youngest generation. Course Overview: 🔍 Module 1: Understanding Child Abuse Gain a profound understanding of various forms of child abuse, the impact on victims, and the underlying causes. Explore real-life cases, statistics, and psychological aspects to enhance your awareness and sensitivity. 🏡 Module 2: Creating Safe Environments for Children Learn how to establish and maintain safe spaces for children in various settings. Understand the importance of preventive measures, risk assessment, and the role of individuals in creating environments that prioritize the safety and well-being of children. 🚨 Module 3: Identifying and Reporting Child Abuse Equip yourself with the skills to identify subtle signs of abuse and neglect. Understand legal obligations and reporting procedures, ensuring that you are prepared to take swift and appropriate action when necessary. Practical scenarios and case studies will enhance your ability to recognize potential abuse. 🗣️ Module 4: Responding to Disclosures of Child Abuse Discover effective communication strategies when a child discloses abuse. Learn how to approach sensitive conversations, provide emotional support, and navigate the challenging process of reporting. Practical role-playing exercises will prepare you to handle disclosures with empathy and professionalism. 🤝 Module 5: Supporting Child Victims of Abuse Delve into the essential aspects of providing support to child victims. Understand the emotional and psychological needs of abused children, and explore strategies for fostering resilience and recovery. This module emphasizes the importance of collaboration with other professionals to create a comprehensive support network.   Key Features: 🌐 Online Accessibility: Access the course from anywhere, anytime, and at your own pace. Our user-friendly platform ensures a seamless learning experience. 👩‍🏫 Expert Instructors: Learn from experienced professionals in the field of child protection who bring real-world insights to the course content. 📚 Resource Library: Access a wealth of supplementary materials, including articles, case studies, and downloadable resources, to deepen your understanding. 🔒 Certification: Receive a recognized certification upon completion, validating your expertise in child protection. Who Should Enroll: Educators and school staff Healthcare professionals Childcare providers Social workers Law enforcement personnel Anyone involved in working with or caring for children Invest in the safety and well-being of children today. Enroll in our 'Child Protection Training' course and contribute to creating a world where every child is protected, supported, and given the opportunity to thrive. Together, let's safeguard the future.   Course Curriculum Module 1_ Understanding Child Abuse Understanding Child Abuse 00:00 Module 2_ Creating Safe Environments for Children Creating Safe Environments for Children 00:00 Module 3_ Identifying and Reporting Child Abuse Identifying and Reporting Child Abuse 00:00 Module 4_ Responding to Disclosures of Child Abuse Responding to Disclosures of Child Abuse 00:00 Module 5_ Supporting Child Victims of Abuse Supporting Child Victims of Abuse 00:00

🚀 Unleash Your Potential with the ADHD Mastery Program! 🚀   Are you ready to transform your life and harness the power of your unique strengths? Introducing the ADHD Mastery Program - the ultimate guide to turning your ADHD challenges into opportunities for success!   🌟 What is the ADHD Mastery Program? 🌟 The ADHD Mastery Program is a revolutionary online course designed to empower individuals with ADHD to conquer challenges, boost productivity, and unlock their full potential. Led by leading experts in ADHD management, this comprehensive program is your roadmap to mastering your mind and thriving in every aspect of life.   🔥 What You'll Gain from the ADHD Mastery Program 🔥 ✅ Understanding Your ADHD: Gain deep insights into the intricacies of ADHD, unraveling its mysteries and learning how to navigate its unique challenges. ✅ Proven Strategies for Success: Discover a toolbox of strategies tailored to your individual needs, from time management techniques to effective organization strategies. ✅ Boosted Productivity: Say goodbye to procrastination! Learn how to channel your energy, stay focused, and maximize your productivity in all areas of your life. ✅ Building Healthy Habits: Develop routines and habits that work for you, creating a foundation for sustained success and well-being. ✅ Mastering Relationships: Enhance your communication skills and strengthen your relationships, both personally and professionally. ✅ Self-Discovery and Confidence Building: Embrace your strengths, build self-awareness, and boost your confidence as you embark on a journey of self-discovery. ✅ Lifetime Access to Resources: Enjoy unlimited access to a wealth of resources, including video lessons, worksheets, and ongoing support to ensure your continued success.   🌈 Who Can Benefit from the ADHD Mastery Program? 🌈 Whether you're a student striving for academic excellence, a professional looking to excel in your career, or an individual seeking personal growth, the ADHD Mastery Program is tailored to meet your unique needs. This program is for anyone ready to turn their ADHD into an asset and unlock the doors to success.   🚨 Limited-Time Offer: Enroll Now and Save! 🚨 Join the ADHD Mastery Program now and take advantage of our exclusive launch offer! Act fast to secure your spot and embark on a transformative journey toward mastery. Don't let ADHD hold you back - turn it into your greatest strength! Enroll in the ADHD Mastery Program today and start your journey to a more focused, productive, and fulfilling life.   🚀 Transform Your ADHD, Transform Your Life! Enroll Now! 🚀 Course Curriculum ADHD Mastery ADHD- Programme Overview 00:00 ADHD Introduction 00:00 Diagnosis of ADHD 00:00 ADHD Screening and Diagnostic Scales 00:00 The Multidisciplinary Approach for ADHD 00:00 Collaborative Models in ADHD 00:00 Medical Interventions in ADHD 00:00 Behavioural Interventions in ADHD 00:00 School and Classroom Strategies for Individuals with ADHD 00:00 Academic Strategies And Study Skills for Individuals with ADHD 00:00 Management Strategies For Emotional And Social Issues in ADHD 00:00 Management of Children vs Adolescents vs Adults with ADHD 00:00 Tips For Parents of an ADHD Child 00:00

Course Overview: Microsoft 365 Mastery Welcome to Microsoft 365 Mastery, a comprehensive course designed to empower individuals with the skills and knowledge needed to leverage the full potential of Microsoft 365 and its suite of applications. In this course, you will explore the diverse functionalities of Microsoft 365, covering its key components and applications through a structured series of modules. Module 1: Overview of Microsoft 365 and Its Applications Gain a comprehensive understanding of Microsoft 365, including its core components and applications. Explore how Microsoft 365 enhances productivity and collaboration in modern workplaces. Module 2: OneDrive and SharePoint Online Delve into OneDrive and SharePoint Online, powerful cloud-based storage and collaboration platforms. Learn how to efficiently manage files, collaborate on documents, and organize content using these tools. Module 3: Microsoft Teams and Outlook Discover the collaborative power of Microsoft Teams and the productivity features of Outlook. Explore how Teams facilitates seamless communication and collaboration, while Outlook helps manage emails, calendars, and tasks effectively. Module 4: Microsoft Planner and Forms Master Microsoft Planner for task management and project coordination, and learn to create surveys and quizzes using Microsoft Forms. Explore how these tools streamline workflow and gather valuable insights. Module 5: Power Automate and 365 Security Features Unlock the potential of automation with Power Automate, and explore essential security features within Microsoft 365. Learn to automate repetitive tasks and safeguard sensitive data effectively. Module 6: Admin Center and Accessibility Navigate the Microsoft 365 Admin Center and understand its role in managing user accounts, licenses, and security settings. Learn about accessibility features to ensure inclusivity and compliance within your organization. Module 7: Collaborative Editing and Integration with Other Tools Explore collaborative editing features across Microsoft 365 applications and discover how they enhance teamwork and productivity. Learn about integration possibilities with third-party tools to extend the capabilities of Microsoft 365. Module 8: Best Practices and Migration Strategies Acquire best practices for deploying and managing Microsoft 365 within your organization. Understand migration strategies to seamlessly transition from legacy systems to Microsoft 365 while minimizing disruptions.   Throughout the course, you will engage in hands-on exercises, case studies, and practical demonstrations to reinforce your learning and develop valuable skills applicable to real-world scenarios. By the end of this course, you will emerge as a proficient Microsoft 365 user equipped to drive productivity, collaboration, and innovation within your organization. Join us on this journey to Microsoft 365 mastery! Course Curriculum Module 1_ Overview of Microsoft 365 and Its Applications Overview of Microsoft 365 and Its Applications 00:00 Module 2_ OneDrive and SharePoint Online OneDrive and SharePoint Online 00:00 Module 3_ Microsoft Teams and Outlook Microsoft Teams and Outlook 00:00 Module 4_ Microsoft Planner and Forms Microsoft Planner and Forms 00:00 Module 5_ Power Automate and 365 Security Features Power Automate and 365 Security Features 00:00 Module 6_ Admin Center and Accessibility Admin Center and Accessibility 00:00 Module 7_ Collaborative Editing and Integration with Other Tools Collaborative Editing and Integration with Other Tools 00:00 Module 8_ Best Practices and Migration Strategies Best Practices and Migration Strategies 00:00

Aviation Safety and Security Training   In an ever-evolving aviation landscape, ensuring the safety and security of passengers, crew, and assets is paramount. Introducing our comprehensive 'Aviation Safety and Security Training' program, meticulously designed to equip aviation professionals with the knowledge and skills necessary to navigate the complexities of the industry confidently.   Module 1: Introduction to Aviation Safety and Security Dive into the fundamentals that underpin aviation safety and security. This module provides a broad overview of the historical context, key concepts, and the critical role played by individuals in maintaining a robust safety and security environment.   Module 2: Aircraft Safety Unravel the intricacies of aircraft safety protocols and procedures. From pre-flight checks to emergency response strategies, this module ensures that participants are well-versed in the latest advancements and best practices, fostering a culture of safety from the ground up.   Module 3: Air Traffic Control Explore the critical link between ground control and airborne safety. This module delves into the world of air traffic control, emphasizing coordination, communication, and decision-making to guarantee seamless operations and avoid potential hazards in congested airspace.   Module 4: Aviation Regulations and Standards Navigate the complex web of international and local regulations governing aviation. Stay abreast of the latest changes, understand compliance requirements, and ensure that your operations align with the highest safety standards set by regulatory bodies.   Module 5: Safety Management Systems Equip yourself with the tools to implement and manage a robust Safety Management System (SMS). Learn how to identify, assess, and mitigate risks, fostering a proactive approach to safety that goes beyond compliance, creating a culture of continuous improvement.   Module 6: Human Factors in Aviation Safety Recognize the impact of human factors on aviation safety. Explore psychological, social, and organizational elements influencing decision-making and performance. Armed with this knowledge, participants will be better equipped to identify and address human-related challenges, minimizing the potential for errors.   Why Choose Our Aviation Safety and Security Training? Comprehensive Curriculum: Covering a broad spectrum of topics, our program ensures a holistic understanding of aviation safety and security. Industry Experts: Delivered by seasoned professionals with extensive experience in aviation safety, our training guarantees practical insights and real-world applications. Interactive Learning: Engage in hands-on exercises, case studies, and simulations, fostering active participation and knowledge retention. Customizable Solutions: Tailored to meet the unique needs of your organization, ensuring relevance and applicability. Stay Ahead of the Curve: Our training program is regularly updated to align with the latest industry developments, regulations, and technological advancements.   Elevate your team's capabilities, instill a safety-first culture, and ensure that your organization remains at the forefront of aviation safety and security. Enroll in our 'Aviation Safety and Security Training' today to chart a course for safer skies tomorrow. Course Curriculum Module 1_ Introduction to Aviation Safety and Security Introduction to Aviation Safety and Security 00:00 Module 2_ Aircraft Safety. Aircraft Safety. 00:00 Module 3_ Air Traffic Control Air Traffic Control.docx 00:00 Module 4_ Aviation Regulations and Standards Aviation Regulations and Standards 00:00 Module 5_ Safety Management Systems Safety Management Systems 00:00 Module 6_ Human Factors in Aviation Safety Human Factors in Aviation Safety 00:00

This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans