10426 Communication courses in Huntingdon delivered Online

Introducing the Diploma in Business Analysis & Corporate Investigation Training at QLS Level 5 course, designed to cover various crucial aspects, initiates with an introduction to business analysis, laying a foundational understanding vital for aspiring analysts. Progressing into the dynamics of the business environment, learners gain insights into the intricate interplay between businesses and their surrounding ecosystems. The course then delves into the intricacies of business processes, shedding light on how effective management and optimization of these processes are pivotal to organizational success. The curriculum further explores the strategic elements of business analysis, encompassing planning, monitoring, and strategic analysis. This segment equips learners with the tools necessary for a comprehensive understanding of product scope and solution evaluation, ensuring they are well-versed in aligning business strategies with market needs. Additionally, the course introduces investigation techniques and ratio analysis, skills essential for deciphering complex financial data and making informed decisions. The latter modules focus on enhancing skills in stakeholder analysis, process improvement, and gap analysis, crucial for managing and improving business operations. Documenting and managing requirements, coupled with business development and succession planning, are covered to provide a holistic view of sustaining business growth. The course concludes with modules on operations planning, forecasting, and effective business communications, ensuring a well-rounded skill set for future business analysts. Learning Outcomes Acquire proficiency in analysing and optimizing business processes. Develop skills in strategic analysis and aligning business strategies with market demands. Master the art of stakeholder management and effective communication techniques. Gain expertise in financial analysis through ratio and gap analysis. Enhance capabilities in business development, planning, and forecasting. Why buy this Diploma in Business Analysis & Corporate Investigation Training at QLS Level 5? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Diploma in Business Analysis & Corporate Investigation Training at QLS Level 5 for? Individuals aspiring to become business analysts. Professionals seeking to enhance their analytical skills. Entrepreneurs aiming to optimize their business operations. Managers desiring a deeper understanding of business strategy. Graduates looking to enter the field of business analysis. Prerequisites This Diploma in Business Analysis & Corporate Investigation Training at QLS Level 5 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Business Analyst: £35,000 - £50,000 Per Annum Process Improvement Analyst: £30,000 - £45,000 Per Annum Strategic Business Manager: £40,000 - £60,000 Per Annum Financial Analyst: £33,000 - £48,000 Per Annum Stakeholder Relationship Manager: £37,000 - £55,000 Per Annum Business Development Executive: £32,000 - £47,000 Per Annum Certification After studying the course materials of the Diploma in Business Analysis & Corporate Investigation Training at QLS Level 5 you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £4.99. Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Diploma in Business Analysis & Corporate Investigation Training at QLS Level 5 Module 1: Introduction to Business Analysis 00:17:00 Module 2: Business Environment 00:19:00 Module 3: Business Processes 00:47:00 Module 4: Business Analysis Planning and Monitoring 00:30:00 Module 5: Strategic Analysis and Product Scope 00:31:00 Module 6: Solution Evaluation 00:27:00 Module 7: Investigation Techniques 00:48:00 Module 8: Ratio Analysis 00:29:00 Module 9: Stakeholder Analysis and Management 00:25:00 Module 10: Process Improvement with Gap Analysis 00:28:00 Module 11: Documenting and Managing Requirements 00:31:00 Module 12: Business Development and Succession Planning 00:27:00 Module 13: Planning & Forecasting Operations 00:23:00 Module 14: Business Communications and Report Writing 00:20:00 Mock Exam Mock Exam -Business Analysis Certification & Corporate Investigation Training 00:20:00 Final Exam Final Exam - Business Analysis Certification & Corporate Investigation Training 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Are you looking to begin your electronic door lock system making career or want to develop more advanced skills in electronic door lock system making? Then this electronics - PIC Microcontroller: electronic door lock system course will set you up with a solid foundation to become a confident electronic engineer and help you to develop your expertise in electronic door lock system making. This electronics - PIC Microcontroller: electronic door lock system course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this electronics - PIC Microcontroller: electronic door lock system course will set you up with a solid foundation to become a confident electronic engineer and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a electronic engineer. The electronics - PIC Microcontroller: electronic door lock system course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a electronic engineer. This comprehensive electronics - PIC Microcontroller: electronic door lock system course is the perfect way to kickstart your career in the field of electronic door lock system making. This electronics - PIC Microcontroller: electronic door lock system course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a electronic engineer or want to learn more skills on electronic door lock system making but unsure of where to start, then this electronics - PIC Microcontroller: electronic door lock system course will set you up with a solid foundation to become a confident electronic engineer and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This electronics - PIC Microcontroller: electronic door lock system course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in electronic door lock system making Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose this Electronics - PIC Microcontroller: Electronic Door Lock System Course: Accredited by The CPD UK Accredited by International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules MCQ Exam and 24/7 Support Included Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this electronics - PIC Microcontroller: electronic door lock system course for? This comprehensive electronics - PIC Microcontroller: electronic door lock system course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of electronic door lock system making. Entry Requirement There are no academic entry requirements for this electronics - PIC Microcontroller: electronic door lock system course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This electronics - PIC Microcontroller: electronic door lock system course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Introduction Introduction Who we are Quick Overview Software for Coding and Simulation Software for Coding and Simulation Serial Communication Serial Port on PIC Microcontroller Schematic Diagram Schematic Diagram More about Schematics Diagram Programming Code Programming Code Programming Code Explained The End The End Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description: If you've reviewed what a business plan is, and why you need one to start and grow your business, then it's time to dig into the process of actually writing a business plan. This Business Plan Writing Course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essentials steps are covered, including drafting the original document, identifying the audience, gathering information, researching, describing product plans, and marketing, sales, and accounting terms. So, create your own business plan and get a boost in your career by joining this course. Learning Outcomes: Research and analyze the individual components needed for a business plan Apply skills to create a business plan for different audiences, including investors, banks, and other stakeholders Explain the purpose and future of your business in easy to understand terms Use accounting terms to describe the future for their business Describe their marketing, sales, and planning strategies Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Plan Writing Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Plan Writing Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:05:00 What is a Business Plan For? 00:15:00 A General Business Plan Framework 00:15:00 Identifying Your Audience 00:15:00 Gathering and Analyzing Information 00:30:00 Defining Your Company 00:15:00 Getting to Work 00:05:00 Creating a Marketing Strategy 01:00:00 Creating the Sales Plan 00:15:00 Developing Financial Projections 00:30:00 Putting It All Together 00:15:00 Mock Exam Mock Exam- Business Plan Writing Course 00:20:00 Final Exam Final Exam- Business Plan Writing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Whether you're a passionate pet lover or an aspiring entrepreneur, this course is your pathway. Enroll with us to succeed in the rewarding world of pet sitting and dog walking.

Keep your drivers informed, compliant, and confident behind the wheel. This subscription is designed to improve driver knowledge, reduce risks, and support ongoing transport compliance. Each course tackles real-world challenges with clear, practical guidance drivers can apply immediately. 📲 24/7 online access for 12 months – start anytime, on any device!

Equip yourself with the expertise and skills of taking care of the children and launch your career as a Nanny, Childcare Provider, Housekeeper or Child Minder. If you like spending time with kids and want to contribute your work to the well-being of the youngster then these mentioned jobs are suitable for you. Are you worried about the salary range? There is nothing to worry about. Because the annual average salary is £40,000 - £45,000 per annum in the UK. So, acquire the skills from our Child Minder and Nanny Housekeeper course and kickstart your career in this field. However, to make this Child Minding & Nanny Housekeeper course easy and convenient, we divided this Child Minder and Nanny Housekeeper course into some small-size modules. In which, you will find topics such as - how to handle children, understanding their psychology, housekeeping procedure and many more. So, if you have a knack for learning these matters and improving your abilities, then join this Child Minder and Nanny Housekeeper course right now. This bundle includes the following courses: Course 01: Level 3 Childminding Course (Nanny, Babysitter, Childminder) Course 02: Housekeeping After completing this Child Minding and Nanny Housekeeper course, learners will be able to: Get an introduction to Child Minding and Nanny Housekeeper Learn how to handle children and meet their needs Increase your skills in babysitting Understand children's mind and their psychology Equip yourself with the relevant skills and launch your career as a Nanny So, hurry up and sign up for our Child Minding and Nanny Housekeeper course before the offer ends. To start your learning journey you just need a smart device and strong internet connectivity. Key Features Accredited by CPD Instant e-certificate Fully online, interactive Child Minding & Nanny Housekeeper course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Child Minding & Nanny Housekeeper course to excel! Gain the pertinent skills which will allow you to fulfil your job in an efficient way. Training Express Ltd is offering you the Child Minding and Nanny Housekeeper course to add a compliment to your career. So, grasp that opportunity to learn and radiate as a promising worker in your sector. After the end of this Child Minding & Nanny Housekeeper course, you will get a certificate of achievement which will add value to your resume. How You will be Benefited from Child Minding & Nanny Housekeeper Bundle All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Level 3 Childminding Course (Nanny, Babysitter, Childminder) Module 01: Introduction to Nursery Nurse Module 02: Caring for Children Module 03: Understanding the Growth and Development of Children Module 04: Introduction to Child Psychology Module 05: Attachment and Relationship Building in Childhood Module 06: Factors that Influence Development Module 07: Personality and Intellectual Development of Children Module 08: Observation and Assessment of Children in the Early Years Setting Module 09: Curriculum and Developing Early Learning Module 10: Promoting Equality, Diversity and Inclusive Practice in Early Years of Learning Module 11: Safeguarding, Protection and Welfare of Young Children Module 12: Health and Safety of Children in the Early Years Module 13: Nutrition and Healthy Food for Children Module 14: Play and Learning in Children's Education Module 15: Working with Children Having Special Needs Module 16: Working in Partnership with Parents and Carers Housekeeping Module 01: Introduction to Hospitality Management Module 02: An Overview of Hotel Industry Module 03: Management of Housekeeping, Engineering and Security Operations Module 04: Management of Service Quality in the Hospitality Industry Module 05: Customer Satisfaction Module 06: E-Hospitality and Technology Life Coaching Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Learning Outcomes: Understand child growth, psychology, and developmental factors. Apply observation and assessment techniques in early years settings. Implement inclusive practices and safeguarding measures effectively. Manage housekeeping operations and ensure service quality in hospitality. Utilize e-hospitality technology for enhanced guest experiences. Cultivate partnerships with parents and carers for holistic childcare. Accreditation All of our courses are fully accredited, including this Child Minding & Nanny Housekeeper Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Child Minding & Nanny Housekeeper. Certification Once you've successfully completed your Child Minding & Nanny Housekeeper Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Child Minding & Nanny Housekeeper Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Child Minding & Nanny Housekeeper Course can be taken by anyone who wants to understand more about the topic. With the aid of this Child Minding & Nanny Housekeeper course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Child Minding & Nanny Housekeeper Course is ideal for: Individuals aspiring to become Nanny, babysitters, or childminders. Professionals seeking to enhance their child care and housekeeping skills. Those interested in pursuing careers in the hospitality industry. Individuals passionate about providing quality care for children. Parents looking to expand their knowledge in child development and housekeeping management. Requirements Learners do not require any prior qualifications to enrol on this Child Minding & Nanny Housekeeper Course. You just need to have an interest in Child Minding & Nanny Housekeeper Course. Career path After completing this Child Minding & Nanny Housekeeper Course you will have a variety of careers to choose from. The following job sectors of Child Minding & Nanny Housekeeper Course are: Nursery Nurse - £18K to 24K/year. Hotel Housekeeper - £16K to 20K/year. Childcare Worker - £17K to 22K/year. Hospitality Manager - £25K to 35K/year. Early Years Practitioner - £18K to 25K/year. Certificates Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

The Management Skills Training Mini Bundle is built for those who manage people, deadlines, or both—often at the same time. With focused lessons in Team Leader, Problem Solving, Stress Management, GDPR, and Communication Skills, this bundle helps bring order to workplace chaos (without needing a panic button). It’s ideal for supervisors, coordinators, or anyone who’s ever had to write a polite email while fuming inside. Tidy up your workflow, avoid GDPR headaches, and keep your cool—all while learning at your own pace. The Management Skills Training Mini Bundle is designed for clarity, not complexity. Learning Outcomes: Manage teams and delegate responsibilities with better clarity. Handle stressful situations with calm, collected responses. Improve workplace communication through active listening techniques. Solve internal challenges using structured thinking approaches. Apply GDPR principles in everyday digital communication. Strengthen leadership confidence through knowledge, not guesswork. Who is this Course For: Managers dealing with team challenges and responsibilities. Coordinators aiming for better stress and people management. Professionals working with GDPR-related documents or data. Team leads looking for a communication refresh. Staff in charge of decision-making and staff feedback. Office supervisors balancing tasks, emails, and phone calls. Anyone expected to “sort it out” at work. Individuals new to managing or leading small teams. Career Path: Team Leader – £28,500/year Office Manager – £31,000/year People Operations Coordinator – £30,000/year Project Support Officer – £27,000/year Compliance Administrator – £29,500/year Internal Communications Officer – £28,000/year

The Data Science (Business and Management) Mini Bundle offers a clever mix of technical and soft skills. You’ll explore core data topics like analysis, Python programming, and SQL—paired with public speaking and communication skills that actually help you talk to people about all that data. This isn’t just about numbers—it’s about knowing what to say when someone asks, “What do these numbers mean?” Whether you’re presenting to a team or querying a database, this course helps you communicate with confidence and clarity while building your technical toolkit for business roles. Learning Outcomes: Analyse datasets using structured, goal-based methods. Write Python code to organise, clean and process information. Understand SQL queries to access and filter relevant data. Present findings clearly using confident verbal communication. Improve workplace discussions through stronger communication habits. Combine data insights with thoughtful business reasoning. Who Is This Course For: Data beginners looking to speak clearly in business meetings. Business analysts needing stronger coding and tech fluency. Professionals handling large datasets and regular reports. Team members presenting technical updates or data reviews. Career changers entering data-focused business environments. Admins juggling between spreadsheets and project discussions. Managers wanting a sharper grasp on data and delivery. Curious learners improving both tech skills and communication. Career Path: Business Analyst – £42,000/year Data Communications Officer – £36,000/year Business Intelligence Assistant – £38,000/year SQL Analyst – £40,000/year Python Data Assistant – £39,000/year Public Speaking Coach (Business Focus) – £34,000/year

The Business, Management, and Administrative Studies Mini Bundle is designed for those who keep things running smoothly behind the scenes — or plan to. Covering business and operations management, project planning, communication, and problem solving, this bundle is built for structure, not show. It’s a great fit for administrative professionals or aspiring team leaders wanting a stronger grasp of workflow, planning, and effective workplace communication. This isn't about padding CVs with flashy jargon — it’s about understanding the core mechanics that keep businesses functioning. Learning Outcomes: Learn how business operations are structured and maintained. Understand project management tasks, stages, and planning tools. Study the value of good workplace communication and messaging. Apply methods to solve common business and process problems. Explore how management supports people and team objectives. Gain insight into workflows in administrative support settings. Who Is This Course For: Admin staff working in fast-paced business environments. New team leaders learning coordination and communication. Junior project managers needing a knowledge boost. Office professionals looking to organise work processes. Jobseekers applying for support or team roles. Small business owners handling tasks across departments. Operations staff keen to learn structure and workflow. Anyone involved in day-to-day management and admin roles. Career Path: Office Manager – £30,000 to £45,000 Project Coordinator – £27,000 to £39,000 Administrative Officer – £24,000 to £32,000 Business Support Executive – £26,000 to £38,000 Operations Assistant – £23,000 to £35,000 Communications Administrator – £24,000 to £34,000

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning