9346 Communication courses in March delivered On Demand

Admin, secretaries, and PAs play a vital role in any organisation, providing essential support to executives and teams. They handle a wide range of tasks, from managing calendars and organising meetings to preparing presentations and writing reports.These professionals command salaries that span from £20,000 to £40,000 annually. The UK job market for these professionals is booming, with demand expected to rise by 12% in the next five years. If you're looking for a rewarding and in-demand career, consider becoming an admin, secretary, or PA, our Level 5 Admin, Secretarial & PA course will give you the skills and knowledge you need to launch a successful career in this field. You'll learn everything from the basics of office administration to more advanced topics such as business writing, time management, and customer service. These skills are essential for success in any career, but they are especially important in the administrative field. Behind the seamless operations of every successful business is a linchpin, orchestrating a myriad of tasks effortlessly-be it an admin, a secretary, or a personal assistant. Administrative assistants, secretaries, and personal assistants are essential to the smooth running of any business. They provide a wide range of support services, including managing diaries, organising meetings, handling correspondence, and providing customer service. In the Uk, job demand for administrative assistants, secretaries, and personal assistants is expected to grow by 10% over the next five years. Our "Admin, Secretarial & PA - Level 5" course unfolds this intricate ballet of responsibilities. From mastering the art of effective administration, honing impeccable business writing skills, to orchestrating intricate travel arrangements, this Admin, Secretarial & PA course covers it all. Enrolling is more than a career move; it's embracing a role that's often the heartbeat of an organisation, ensuring its rhythm never falters. This Admin, Secretarial & PA course starts with the basics of Admin, Secretarial & PA and gradually progresses towards advanced topics. Therefore, each lesson of this Admin, Secretarial & PA course is intuitive and easy to understand. Level 5 Admin, Secretarial & PA Course Learning Outcomes: Master fundamentals of office and administrative support. Develop top-tier business communication skills. Grasp the intricacies of effective diary management. Cultivate unparalleled business writing proficiency. Understand key principles of efficient time management. Familiarise with essential tools for impeccable customer service. Delve into the nuances of invoicing and cash handling. GIft CPD Accredited Courses: Office Admin and Organisation Skills Leadership and Management Level 7 Employment Law Minute Taking Course Microsoft Office Bundle Admin, Secretarial & PA Learning Outcomes: Understand core roles of Admin, Secretarial & PA. Master skills essential for effective office administration. Navigate responsibilities of a professional receptionist seamlessly. Enhance business communication and telephone skills. Manage diaries, meetings, and note-taking effectively. Improve organisational and record-keeping prowess. Foster stronger customer service and planning capabilities. Curriculum Breakdown of the Admin, Secretarial & PA Course Admin, Secretarial & PA Course Curriculum: Introduction to Admin Support Assistant Introduction to Personal Assistant Introduction to Office Administration Skills of an Effective Administrator Introduction to Reception and Receptionist Business Telephone Skills Representing Your Boss and Company Business Etiquette Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Diary Management and Note-taking Time Management Record Keeping and Filing Systems Business Writing Skills Organisational Skills Communication Skills Customer Service Effective Planning and Scheduling Invoicing Petty Cash Endorsed Certificate of Achievement from the Quality Licence Scheme Learners can achieve a QLS endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Admin, Secretarial & PA course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Admin, Secretarial & PA. It is also great for professionals who are already working in Admin, Secretarial & PA and want to get promoted at work. Requirements To enrol in this Admin, Secretarial & PA course, all you need is a basic understanding of the English Language and an internet connection. Career path The Admin, Secretarial & PA course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Admin, Secretarial & PA. Executive Assistant: £25,000 to £45,000 per year Office Manager: £22,000 to £40,000 per year Personal Assistant (PA): £20,000 to £35,000 per year Administrative Coordinator: £20,000 to £30,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate QLS Endorsed Hard Copy Certificate Hard copy certificate - Included

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

FREE Certification:QLS Endorsed + CPD Accredited | Instant Access | Round-the-Clock Tutor Support | All-Inclusive Cost

Course Overview: Recent statistics highlight the critical importance of proficiency in Manual Handling, Work At Height & Working in Confined Spaces. With workplace accidents on the rise, it's evident that comprehensive training in these areas is essential. According to recent data from the Health and Safety Executive, incidents related to manual handling, working at height, and confined spaces have increased by 15% over the past year. In light of this, our Manual Handling, Work At Height & Working in Confined Spaces bundle offers a holistic approach to tackle these challenges head-on, providing learners with a comprehensive skill set to enhance workplace safety and efficiency. This comprehensive Manual Handling, Work At Height & Working in Confined Spaces QLS Endorsed Diploma bundle encompasses an array of courses designed to equip individuals with the necessary knowledge and expertise to navigate hazardous environments safely. Through a blend of theoretical insights and practical applications, learners will delve into the intricacies of Manual Handling, Work At Height & Working in Confined Spaces, gaining a profound understanding of risk assessment, hazard mitigation, and regulatory compliance. With a focus on personal development and career advancement, participants will also enhance their communication, decision-making, and networking skills, empowering them to excel in their professional endeavors. Bundle Include includes: QLS Endorsed Courses: Course 01: Certificate in Working in Confined Spaces at QLS Level 3 Course 02: Certificate in Work At Height Training at QLS Level 3 Course 03: Certificate in Manual Handling at QLS Level 35 CPD QS Accredited Courses: Course 04: RIDDOR Training Course 05: LOLER Training Course 06: Noise and Hearing Protection Training Course 07: DSEAR Training Course 08: COSHH - Control of Substances Hazardous to Health Course 09: Spill Management Training Course 10: Level 2 Health and Safety in the Workplace Course 11: Oxygen First Aid Training - Online Course Take your career to the next level with our bundle that includes technical courses and five guided courses focused on personal development and career growth. Course 12: Career Development Plan Fundamentals Course 13: CV Writing and Job Searching Course 14: Networking Skills for Personal Success Course 15: Ace Your Presentations: Public Speaking Masterclass Course 16: Decision Making and Critical Thinking Seize this opportunity to elevate your career with our comprehensive bundle, endorsed by the prestigious QLS and accredited by CPD.Manual Handling, Work At Height & Working in Confined Spaces QLS Endorsed Diploma. Learning Outcomes: Acquire comprehensive knowledge and understanding of Manual Handling, Work At Height & Working in Confined Spaces. Develop proficiency in risk assessment, hazard identification, and mitigation strategies by Manual Handling, Work At Height & Working in Confined Spaces course. Gain insights into regulatory requirements and compliance standards governing workplace safety. Enhance personal development skills, including communication, critical thinking, and decision-making. Master the art of effective networking for personal and professional growth. Cultivate confidence and proficiency in public speaking and presentations. This comprehensive Manual Handling, Work At Height & Working in Confined Spaces bundle dives deep into the intricacies of workplace safety, offering participants a thorough understanding of the risks associated with manual handling, working at height, and confined spaces. Through a series of meticulously crafted modules, learners will explore the fundamental principles underpinning each area, from the mechanics of lifting and carrying to the intricacies of fall prevention and rescue procedures. Emphasis is placed on developing practical skills in risk assessment and hazard management, empowering individuals to identify potential dangers and implement effective control measures to mitigate risks proactively. Moreover, participants will gain invaluable insights into regulatory frameworks and industry best practices governing workplace safety. From familiarising themselves with the latest legislative requirements to understanding the importance of compliance audits and safety inspections, learners will emerge equipped with the knowledge and expertise necessary to uphold the highest standards of safety and wellbeing in any professional setting. By blending theoretical concepts with real-world applications, this Manual Handling, Work At Height & Working in Confined Spaces course ensures that graduates are well-prepared to navigate the complexities of hazardous environments with confidence and competence. CPD 160 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Manual Handling, Work At Height & Working in Confined Spaces course is ideal for: Professionals working in industries prone to manual handling, working at height, and confined space hazards. Health and safety officers seeking to enhance their expertise in risk management and regulatory compliance. Individuals aspiring to pursue careers in occupational health and safety through Manual Handling, Work At Height & Working in Confined Spaces cource. Employers looking to upskill their workforce and improve workplace safety standards. Students studying relevant disciplines interested in broadening their knowledge base. Anyone keen on advancing their personal development and career prospects. Requirements You are warmly invited to register for this bundle. Please be aware that there are no formal entry requirements or qualifications necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon completion of the Manual Handling, Work At Height & Working in Confined Spaces courses, you will be able to: Health and Safety Manager Risk Assessment Officer Compliance Specialist Occupational Health Advisor Safety Consultant Site Supervisor Emergency Response Coordinator Certificates 13 CPD Quality Standard Certificates Digital certificate - Included 3 QLS Endorsed Certificates Hard copy certificate - Included

Overview Convincing strangers or assisting them over the phone can be a very challenging task. However, we can make this job easy for you with our exclusive Online Telephone Receptionist Course. This course is designed to deliver quality training and prepare you for the responsibilities. The course is divided into 12 informative modules. These modules will teach you the key skills you need to become a proficient telephone receptionist. Here, you will also get to learn how to represent your organisation in the right manner. Furthermore, the course will help you work on your time management and organisational skills. By the end of the course, you will be able to establish effective communication through the telephone.  So, what are you waiting for join today and start learning! Course Preview Learning Outcomes Acquire the core business telephone skills Learn how to properly represent your boss and your organisation Improve your time management and organisation skills Grasp the strategies for effective communication Familiarise yourself with the challenges associated with this role Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Telephone skills Time management Organising Who Should Take this Online Telephone Receptionist Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Online Telephone Receptionist Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Online Telephone Receptionist Course Certification After completing and passing the Online Telephone Receptionist Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Online Telephone Receptionist Course will equip you with effective skills and abilities and help you explore career paths such as  Personal Secretary Receptionist Office Admin Module 01: Additional Challenges Additional Challenges 00:07:00 Module 02:Communication (I) Communication (I) 00:07:00 Module 03: Communication (II) Communication (II) 00:08:00 Module 04:Core Skills Required Core Skills Required 00:11:00 Module 05:Organizing and Planning (I) Organizing and Planning (I) 00:07:00 Module 06: Organizing and Planning (II) Organizing and Planning (II) 00:07:00 Module 07: Self-Management (I) Self-Management (I) 00:07:00 Module 08: Self-Management (II) Self-Management (II) 00:07:00 Module 9:Time Management (I) Time Management (I) 00:07:00 Module 10:Time Management (II) Time Management (II) 00:08:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Getting Started The qualification has been generated to extend and remunerate the learners seeking or have already picked up a profession in a business-related sector. We also ensure that the learners can learn the skills and qualities pertinent to this sector. It can also be visualised that this Business Management Courses program will promote academic and professional development so learners realise the various business-related industries. The Diploma is accredited at Level 3 with a total equivalence of 60 credits. It is mandatory that learners need to complete the Level 3 Diploma to progress to the QUALIFI Level 4 Certificate in Business Management. The underlying principle of the course is to ensure a career path for learners who wish to build their care capacities within the business sector. The result of the Diploma, an accepted UK qualification, is for the aspirants to have the expertise and the skills needed by organisations worldwide. Key Benefits   An introduction to the business environment Understanding the process of recruitment and selection Aspiring and existing junior managers with a broader knowledge of effective management skills An introduction to marketing and its various techniques. Key Highlights Are you desirous of learning business management techniques and acquiring the knowledge required by organisations globally? Then, Qualifi Level 3 Diploma in Business Management is the ideal starting point for your career journey. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.       Career Pathways The Qualifi Level 3 Diploma in Business Management can open many career pathways including, but not limited to: Operations manager with an estimated average salary of £44,814 per annum Office manager with an estimated average salary of £31,506 per annum A financial planner with an estimated average salary of £30,725per annum Programme manager with an estimated average salary of £30,000 per annum Junior manager with an estimated average salary of 28,000 per annum Business Analyst, with an estimated average salary of 25,000 per annum Fleet manager with an estimated average salary of £22,000 per annum   About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included?   Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, including real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following: Learners who possess Qualifications at Level 2 and or Learners who have work experience in a business environment and demonstrate ambition with clear career goals; Learners who possess a level 3 qualification in another discipline and want to develop their careers in business management   Progression Learners completing the QUALIFI Level 2 Diploma in Cyber Security Management and Operations will be eligible to: The QUALIFI Level 3 Diploma in Counter Terrorism for Business Management, or Directly Acquire employment in an associated profession. Why gain a QUALIFI Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to: Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- An Introduction to the Business Environment Reference No : BM301 Credit : 10 || TQT : 100 An Introduction to the Business Environment unit will help learners to know how a business is to be organised to achieve their targets. This unit also will help to know the way during which the economic, political, legal and social environment can impact on business which will give the learner an understanding of the range of companies. UNIT2- Business Resources Reference No : BM302 Credit : 10 || TQT : 100 Business Resources unit will help the learner to possess an understanding of how human resources are managed and of the employability and private skills required by personnel in an organisation. Learners will gain an understanding of the aim of managing resources effectively, not only in reference to human resources but also in terms of physical and technological resources. UNIT3- An Introduction to Marketing Reference No : BM303 Credit : 10 || TQT : 100 "An Introduction to Marketing unit will help the learners to develop the knowledge which is necessary to know the key concepts of the marketing mix, marketing planning and market research. As an introduction to marketing, the unit will allow learners who study other, specialist marketing units to understand the strategic purpose of the marketing function and the way it contributes to business success." UNIT4- Human Resource Management Reference No : BM304 Credit : 10 || TQT : 100 "Human Resource Management unit will describe the most valuable resource of any organisation, its the human capital. All resources, especially the foremost valuable, got to be managed so as to get the best value from them. The unit provides a summary of a number of the key areas that fall within the part of the human resources function. " UNIT5- Business Communication Reference No : BM305 Credit : 10 || TQT : 100 Business Communication in this unit, learners will have the chance to develop, analyse and evaluate a variety of methods used to communicate differing types of business information and can understand the aim of such communication in detail. UNIT6- Understanding Health and Safety in the Business Workplace Reference No : BM306 Credit : 10 || TQT : 100 "Understanding Health and Safety in the Business Workplace unit will help to dispel these and to market healthiness and safety practise as a way to a productive working environment. Learner will understand about health and safety legislation,regulations and requirements that form the part of all workplace in UK. UNIT7- Recruitment and Selection in Business Reference No : BM307 Credit : 10 || TQT : 100 Recruitment and Selection in Business unit is about how an organisation recruits and selects staff. Learners will gain knowledge and understanding of the method that a business has got to undergo when recruiting a staff. Learners will prepare documents necessary to assist select the proper person for the work and decide to participate during a selection interview. They need to have a broad understanding of the legislation surrounding recruitment and selection and be ready to explain how these laws affect a business. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Get Noticed By Recruiters in this Hiring Season by Developing Your Skills! Make a strong base as a teaching assistant and bright enough your education and training proficiency through a certified Level 4 Certificate for Higher Level Teaching Assistants (RQF) Qualifications. This Level 4 Certificate for Higher Level Teaching Assistants (RQF) course is awarded by an established Ofqual-regulated Awarding Organisation named Focus Awards Limited, which ensures you've demonstrated the requisite competency and this competence is acknowledged. It will provide you with essential skills that allow you to start or succeed in a successful teaching career. This most engaging Level 4 Certificate for Higher Level Teaching Assistants (RQF) course assures both professional and certified qualifications for you. With the special course materials that are online and accessible 24/7 from anywhere in the globe, you will be able to master the A-Z of education and training. The contents are designed to equip you with a fundamental and advanced understanding of all aspects of teaching and management, such as communication, relationship building, decision-making processes, innovation, and much more! It will also provide you with a prestigious acknowledgement that allows you to start or succeed in a successful teaching career. Enrol now and be a top-notch teaching professional!!! Why is this Level 4 Certificate for Higher Level Teaching Assistants (RQF)Perfect for You? Change Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course is Ofqual, UK Govt. Regulated and Awarded by Focus Awards which adds value to your educational profile Cost Efficient: In most cases, British qualification starts from £3000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 days Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. Benefits you will gain from this Level 4 Certificate for Higher Level Teaching Assistants (RQF) course : Premium quality, intensive e-learning course materials Find a well-defined website for teaching 24/7 teacher assistance Step-by-step guidelines Budget-friendly price Earned recognition from the Uk's top awarding bodies Study in a user-friendly, advanced student portal Convenient and Flexible time limit Qualification Summary Qualification type: Focus Awards Level 4 Award Qualification title: Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Accreditation status: Accredited Level: 4 Guided Learning Hours (GLH): 87 Total Qualification Time (TQT): 360 Qualification number (QN): 601/8533/8 Course Curriculum Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) course comprises seven mandatory units. These are as follows: Awareness of special educational needs Child development and welfare Curriculum planning, delivery and assessment Developing skills to promote positive working relationships Promoting positive behaviour in children and young people Providing support for individual learners and small groups Understand the Higher Level Teaching Assistant role ****Qualification Curriculum**** **Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF)** Unit 1: Understand the Higher Level Teaching Assistant role Unit 2: Child development and welfare Unit 3: Awareness of special educational needs Unit 4: Promoting Positive Behaviour in Children and Young People Unit 5: Providing support for individual learners and small groups Unit 6: Developing skills to promote positive working relationships Unit 7: Curriculum planning, delivery and assessment Learning Outcomes What skills will I gain from this Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Course? Inclusive Teaching and Learning Teaching, Learning and Assessment Approaches Providing opportunities for English, Maths, ICT and Wider Skills Theories of Learning Communication Induction, Icebreakers and Ground Rules Creating a Scheme of Work Devising an Inclusive Teaching and Learning Plan (Session Plan) Understand the Higher Level Teaching Assistant role Self-Evaluation and Continuing Professional Development Learning Duration Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Total Qualification Time It is an estimate of the total amount of time anticipated that a learner would spend to demonstrate mastery of all learning outcomes to achieve the award of the qualification. The whole qualification time is defined as GLH and an estimate of the time a learner will devote to preparation, study, and assessment. It does not underlie supervision by a lecturer, supervisor, or tutor. In the case of qualification, the credit value is defined by TQT, and one credit corresponds to ten hours of learning. Guided Learning Hours for this qualification is 87. Total Qualification Time for this qualification is 360 hours. The total credit value for this qualification is 36 Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Guided Learning Hours These hours comprise all real-time contact time, hours of lectures or tutorial or supervision of a learner, tutor, trainer or other education providers. Progression Level 4 Certificate in Education and Training Level 5 Diploma in Education and Training Level 3 Award in Understanding the Principles and Practices of Assessment Level 3 Award in Assessing Competence in the Work Environment Level 3 Award in Assessing Vocational Related Achievement Level 3 Certificate in Assessing Vocational Achievement Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice Level 4 Award in Learning and Development Level 4 Diploma in Learning and Development Method of Assessment: Unit 1: In Unit 1, you need to complete a variety of writing assignments Unit 2: In Unit 2, there should be an assessment taken in the workplace, primarily evaluating learners' work, professional discussions with audio-video evidence Unit 3: In Unit 3, you will be demonstrated through your delivered work items and audio-video evidence after evaluating learners in a training context. Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work products evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) from Focus Awards Limited. Who is this course for? You will have the ability to accomplish a lot of things with this course certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student Requirements The Focus Awards Level 4 Certificate for Higher Level Teaching Assistants (RQF) course does not have any specific entry requirements for students. However, you must be at least 16 years old or above to register and undergo an initial assessment. Since it is a level 3 qualification, you must pass the minimum 1st level of the literacy assessment Career path You will have the ability to accomplish a lot of things with this course certificate. Here are just a few examples: Primary School Teacher Secondary School Teacher Private Tutor Freelance Teacher/ Trainer Consultant Job hunters & School leavers Educational Psychologist Office clerk & Administration Assistant College or University Student

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

3 QLS Endorsed Diploma | QLS Hard Copy Certificates Included | 180 CPD Courses | Lifetime Access | 24/7 Tutor Support