9199 Communication courses in Linlithgow delivered On Demand

Psychology, the science of the mind, unveils how thought processes function, the reasons for our behaviours, and our learning methodologies. This GCSE Psychology course empowers you to comprehend yourself and others more effectively, providing a stellar kick-start for anyone intrigued by psychology at a higher level or simply keen on understanding how our minds function. 💡 GCSEs are esteemed qualifications across the UK, considered as the educational standard for school-leavers at 16. Discover different psychological schools and theories, explanations for diverse behaviours, and research techniques used in the discipline. Comprehensive course specifics can be found below.  This GCSE Psychology course, aligned with the most recent specifications, is designed to set you up for success. It provides a clear induction and structured assignments, aiding in the development of the necessary skills and knowledge for the exam. For UK students, a guaranteed exam centre access is included. GCSEs - qualifications that truly count. 🎖️ You will benefit from: A fresh, engaging course, aligned with the latest specification 📘 Fast track option for 2022 exams ⏭️ Access to our partnership exam centres, ensuring a guaranteed exam venue 🏢 Unlimited tutor support - we assist you in drafting a study plan and provide continuous support 🤝 Exam pass guarantee (we offer support until you clear the exam) 🎯 About the awarding body Awarding body: AQA Our course code: X808 Qualification code: 8182 AQA qualifications are globally recognised, highly esteemed by employers and universities, and a pathway for young people to advance to their future stages. AQA offers a range of qualifications including GCSEs, IGCSEs, and A-levels to cater to diverse abilities.  ⏱ Study Hours: Allocate between 120 to 150 hours for study, in addition to time for completing assignments. 👩‍🏫 Study Method: Our course is delivered via an online learning platform, engaging learners with dynamic resources. The materials can be printed if preferred. Learning resources span different media including videos, quizzes, and interactive activities. 🎥📝🧩 📆 Course Duration: Post-enrolment, up to two years are granted to study and sit your exams, with ongoing unlimited tutor support.  📋 Assessment: Enrol now for Summer 2022 exams. Completion of two GCSE standard written exams is required. A guaranteed exam space is provided in our exam centres across the UK. During your course, nine assignments and one introductory assignment are also to be completed. These provide a chance to submit work to your tutor for marking and feedback, helping gauge your progress. 👩‍🎓 Course Outcomes: Successful completion of this home learning course awards you a GCSE in Psychology, issued by AQA. The syllabus has been handpicked due to its suitability for distance learning. ℹ️ Additional Information: Difficulty - Level 2. There are no formal entry requirements; however, effective English reading and writing skills are recommended. Course Content: The course encompasses various fascinating modules including Memory, Perception, Development, Research Methods, Social Influence, Language, Thought & Communication, Brain and Neuropsychology, and Psychological Problems. 🧠🔬📚

Elevate your communication skills with our comprehensive British Sign Language (BSL) course. From foundational basics to advanced signing, explore career paths as a BSL instructor, SEN teacher, social worker, or medical professional. Join us for an inclusive and empowering learning experience. Start your journey today!

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

***24 Hour Limited Time Flash Sale*** Marketing Strategy: Digital & Affiliate Marketing - CPD Certified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Ready to take your marketing game to the next level? Did you know that in the UK, online retail sales are booming, accounting for over 28% of all retail spending? But with so much competition, how can you stand out and attract customers? This Marketing Strategy: Digital & Affiliate Marketing bundle equips you with everything you need to become a digital marketing powerhouse. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Marketing Strategy: Digital & Affiliate Marketing bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. 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Each segment of Marketing Strategy: Digital & Affiliate Marketing is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Marketing Strategy: Digital & Affiliate Marketing course. After passing the Marketing Strategy: Digital & Affiliate Marketing exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Marketing Strategy: Digital & Affiliate Marketing course is ideal for: Students seeking mastery in Marketing Strategy: Digital & Affiliate Marketing Professionals seeking to enhance Marketing Strategy: Digital & Affiliate Marketing skills Individuals looking for a Marketing Strategy: Digital & Affiliate Marketing-related career. 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***24 Hour Limited Time Flash Sale*** Learn to be a Great Teacher - CPDCertified Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Did you know that in the UK, over 40% of teachers report feeling stressed, with workload and lack of training being key factors? Are you passionate about education and want to make a positive impact on young lives? This comprehensive bundle on "Learn to Be a Great Teacher" is designed to equip you with the knowledge, skills, and confidence to excel in the classroom and beyond. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Learn to be a Great Teacher bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. 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Career path This Learn to be a Great Teacher bundle will allow you to kickstart or take your career in the related sector to the next stage Teacher Headteacher SEN specialist Educational consultant School administrator Education researcher Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing Health and Social Care management profession. With our help, take the first significant step toward reaching your full potential now. Our Health and Social Care is designed to help you gain knowledge and basic professional employability skills in these fields. The course will give information that will support your capacity to operate as successful management in the hospital or social care business. It also provides both theoretical and practical knowledge in Health and Social Care professions. Professionals have designed this course to help you learn fast and efficiently, at your own speed and convenience. Learning Outcomes After completing this course, you will be able to: Describe the fundamentals of Health and Social Care management. Describe the concepts and principles of the NHS. Describe care and support planning. Know the importance of Person-centred Care. Develop effective communication and listening skills. Describe the concepts of Equality, Diversity and Rights. Maintain health and safety regulations. Know about safeguarding in social care. Identify social risk and needs in health care. Why Choose Health and Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Main Course: Health and Social Care ***Free Course*** Course 01: Adults Support Worker Course ***Others Included Free 2 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] ***Health and Social Care*** Course Curriculum Module 1: A Quick Overview of Health and Social Care The Difference Between Healthcare and Social Care Healthcare Overview Social Care Overview Important Terminology Module 2: Understanding Healthcare Defined Healthcare Who Provides Healthcare? What are Primary, Secondary and Tertiary Care? Where is Healthcare Provided? Healthcare Rights and Choices Continuing Healthcare (CHC) Module 3: Understanding Social Care What is Social Care? Who is Entitled to Social Care? Who Provides Social Care? How Do I Access Social Care? Where Can I Get Information and Advice about Social Care? Social Care Needs Assessments Eligibility for Social Care Module 4: The UK Health System What is the NHS Key Concepts and Principles of the NHS The Emotional Environment The Indoor Environment The Outdoor Environment Module 5: Care and Support Planning What is Care and Support Planning? How will I be Involved in the Care and Support Planning Process? What If I Lack the Capacity to Take Care of and Support Planning Decisions? What will My Care and Support Plan Cover? Can My Care and Support Plan be Connected to Other Plans? Will My Care and Support Plan be Reviewed? Module 6: Person-Centred Care What is Person-centred Care? The Importance of Person-centred Care The Evolution of the Person-centred Care Putting Person-centred Care into Practice Module 7: Communication in Health and Social care The Communication Cycle Forms of Communication Contexts of Communication Barriers to Communication Overcoming Barriers to Communication Module 8: Developing Effective Communication Skills Communicating Effectively The Benefits of Effective Communication Module 9: Developing Listening Skills Active Listening Skills Responding to Feelings Tips for Becoming a Better Listener What is Said and What is Heard Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting Health and Social Care: Equality, Diversity and Rights Discrimination and Its Types Importance of Preventing Discrimination Module 11: Responsibilities for Health and Safety Describe Potential Hazards in Health and Social Care Environments Classification of Hazards Route of Entry Adverse Effects Injury or Harm Poor Standards of Care Module 12: Safeguarding in Social Care What is Safeguarding? Who Do the Safeguarding Duties Apply to? What Safeguarding Duties Does the Local Authority Have? Adult Safeguarding Which Adults Might Require Safeguarding? Safeguarding Responsibilities - a Stepped Approach The Six Safeguarding Principles Role of Good Communication in Safeguarding Module 13:Identifying Social Risk and Needs in Health Care Identifying Social Risks and Needs Principles for Primary Screening Primary Screening Tools Leveraging Secondary Data for Risk Assessment Ongoing Challenges with Screening Implementation Recommendation for Continued Exploration ----------------------------- ***Adults Support Worker course*** Course Curriculum Module 01: Introduction to Adults Support Worker Module 02: Introduction to Psychology of Older Age - Part I Module 03: Psychology of Older Age - Part II Module 04: Impact of Mental Health in the Old Age Module 05: Dealing with Life Module 06: Enhancing Health And Wellbeing Assessment Method After completing each module of the Health and Social Care, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Health and Social Care Management has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

The NLP Practitioner and Methodology Training course provides a comprehensive introduction to Neuro-Linguistic Programming (NLP) techniques and methodologies. Participants will learn about cause and effect, sensory acuity, rapport building, language patterns, reframing, strategies, timelines, goal setting, emotional intelligence, and more. Learning Outcomes: Understand the principles and concepts of Neuro-Linguistic Programming (NLP). Learn effective techniques to establish rapport and build better connections with others. Develop sensory acuity skills to observe and understand nonverbal communication. Master language patterns to improve communication and influence. Utilize anchoring techniques to associate specific emotions with triggers. Explore strategies and meta-programs to understand individual behavior and thinking patterns. Utilize reframing techniques to change perspectives and responses. Develop emotional intelligence skills to navigate emotions and manage relationships. Certification After studying the course materials of the NLP Practitioner and Methodology Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Individuals interested in personal development and self-improvement. Coaches, trainers, and educators looking to enhance their communication and teaching skills. Business professionals seeking to improve their leadership and management abilities. Therapists and counselors interested in integrating NLP techniques into their practice. Prerequisites This NLP Practitioner and Methodology Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path NLP Practitioner: Provide NLP-based coaching and therapy to individuals seeking personal growth. Communication Specialist: Apply NLP techniques to improve communication within organizations. Leadership Coach: Help leaders develop effective communication and leadership skills. Human Resources Consultant: Utilize NLP strategies in talent management and employee development. Personal Development Trainer: Conduct workshops and training sessions using NLP methodologies. Course Curriculum NLP Practitioner and Methodology Training Module 01 NLP Lesson 1 - Introduction, Cause and Effect 00:14:00 NLP Lesson 2 - The Map is Not the Territory 00:10:00 NLP Lesson 3 - Sensory Acuity 00:13:00 NLP Lesson 4 - Rapport 00:15:00 NLP Lesson 5 - Representational Systems 00:13:00 NLP Lesson 6 - Anchoring 00:12:00 NLP Lesson 7 - State Elicitation 00:07:00 NLP Lesson 8 - Language Patterns 00:11:00 NLP Lesson 9 - Language Patterns 2 00:11:00 NLP Lesson 10 - Chunking 00:14:00 Module 02 NLP Lesson 11 - Frames & Reframing 00:10:00 NLP Lesson 12 - Reframing 00:10:00 NLP Lesson 13 - Strategies 00:15:00 NLP Lesson 14 - Meta Programs 00:10:00 NLP Lesson 15 - Timelines 00:14:00 NLP Lesson 16 - Values 00:17:00 NLP Lesson 17 - Goalsetting 00:11:00 NLP Lesson 18 - Goalsetting 2 00:13:00 NLP Lesson 19 - Models _ Applications 00:18:00 NLP Lesson 20 - Satir Categories 00:09:00 NLP Lesson 21 - Emotional Intelligence 00:14:00

Getting Started Pursuing a Diploma in E-Commerce is a highly valuable choice in the current landscape, given its prominent role in the IT industry. The increasing impact of websites on consumer perception and engagement has prompted leading organizations to actively seek out top-tier Merchandisers. Grasp and apply IT principles in diverse business settings. Apply IT principles within a specialized context. Enhance learners' employability by connecting management theories with real-world IT applications. Analyse problem-solving methods tailored to business and industry needs. Gather, review, and analyse information from a broad array of sources. Proficiently utilize verbal and communication skills. Demonstrate both independent and collaborative work abilities. Take charge of personal development and growth. Key Benefits Key Benefits: Pursuing a Diploma in E-Commerce is a highly valuable choice in the current landscape, given its prominent role in the IT industry. The increasing impact of websites on consumer perception and engagement has prompted leading organizations to actively seek out top-tier Merchandisers. Grasp and apply IT principles in diverse business settings. Apply IT principles within a specialized context. Enhance learners' employability by connecting management theories with real-world IT applications. Analyse problem-solving methods tailored to business and industry needs. Gather, review, and analyse information from a broad array of sources. Proficiently utilize verbal and communication skills. Demonstrate both independent and collaborative work abilities. Take charge of personal development and growth. Key Highlights Are you a practicing IT Professional seeking greater knowledge and understanding of the industry, and to support your development into senior positions? Then, the Qualifi Level 4 Diploma in Information Technology - E-Commerce is the ideal starting point for your career journey. • The course will help you forge a career and prepare individuals to become professional staff and managers of the future in the health and social care sector. • Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exams. • With the School of Business and Technology London, you can complete the qualification at your own pace by choosing online or blended learning from the comfort of your home. • Learning and pathway materials and study guides developed by our Qualifi-approved tutors will be available around the clock in our cutting-edge learning management system. • Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. • If you choose the blended learning course, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways Upon completion of the Level 4 Diploma in Information Technology - E-Commerce, graduates may pursue various career paths in education and training, such as: • E-commerce Manager; with an estimated average salary of £44,925 per annum • Digital Marketing Specialist; with an estimated average salary of £33,000 per annum • E-commerce Developer; with an estimated average salary of between £50,000 per annum • Online Merchandiser; with an estimated average salary of £31,984 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only)   Assessment Assignment based Assessment No exam Entry Requirements The qualification has been intentionally designed to ensure accessibility without unnecessary obstacles hindering entry and advancement. To enrol in the qualification, individuals should meet the following criteria: • Should have a certain level of proficiency and hold a Qualification at Level 3, such as an 'A' LEVEL or any vocational certificate. • They should be actively pursuing additional professional development to acquire job-related skills and practical knowledge. • International students whose first language is not English will need to have a score of 6 or above in IELTS (International English Language Testing System). Progression Learners who successfully complete any of the corresponding QUALIFI Level 4 Diplomas in IT - E Commerce have various advancement options, including:   • Transitioning to the QUALIFI Level 5 Diplomas in IT-E Commerce. • Moving on to the second year of undergraduate programs in fields like Computer Science, Information Technology, or related disciplines. • Entering the workforce directly in a relevant professional capacity. Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.       Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Information Technology and IT Ethics. Reference No : L/617/6692 Credit : 20 || TQT : 200 The objective of this unit is to enhance learners' understanding and utilization of information technology, encompassing the utilization of standard office applications for the creation of documents and presentations. UNIT2- Mathematics and Statistics for IT Reference No : R/617/6693 Credit : 20 || TQT : 200 The primary goal of this unit is to offer learners the chance to acquire proficiency in mathematics and statistics, equipping them with the mathematical capabilities necessary to analyze and resolve problems, thereby preparing them for roles within the IT field. UNIT3- PC Maintenance and Operating Systems. Reference No : Y/617/6694 Credit : 20 || TQT : 200 The objective of this unit is to impart knowledge regarding personal computer hardware. Successfully completing this unit will empower learners to perform tasks such as installing a computer system unit and operating system, as well as conducting troubleshooting procedures. UNIT4- Computer Graphics Editing and Database Concepts Reference No : D/617/6695 Credit : 20 || TQT : 200 The purpose of this unit is to elucidate the concepts of photo editing. This knowledge will empower learners to seamlessly integrate photos into documents, such as user manuals and the IT infrastructure documentation of an organization. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00