1065 Communication courses delivered Live Online

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.

“Photography is more than a medium for factual communication of ideas. It is a creative art" - Ansel Adams Photoshop For Photographers When you're ready to take the next step in your photo-education and learn to use Photoshop - our Photoshop for Photographers course will take you from Photoshop novice to someone who can confidently navigate it and use its super powerful tools to take your photos beyond what you thought was possible! So if you've ever dreamt about being able to use Photoshop, maybe even got as far as opening it and quickly get overwhelmed with all that's packed inside - we've got you. KEY COURSE INFO: Course type: Instructor-led Course level: 2 levels - Essential Photoshop ( L1) and Creative Photoshop (L2) Course duration: each course level consists of 4 weeks + prep module Course format: Online course with step by step tutorials, instructional videos and interactive edit-along live classes, feedback on your learning and support group WHAT YOU LEARN: Our Photoshop for Photographers is a 2 level course - the first one covering all the key aspects of understanding how to navigate and work in Photoshop along with its most widely used tools and techniques, the second one building on top of that to really boost the creative uses you can apply it to.  This incredibly in-depth course has everything you need as a photographer who wants to harness this amazing tool.  What you learn: from basic Photoshop tools to more complex photo manipulations, from playing with colour to portrait retouching, from adding light to removing any unwanted object from your photos and lots, lots more. key photoshop tools object removal and placements - face / sky swaps Overlays & blending modes The art of adding light Skin editing and retouching introduction to compositing THIS IS THE COURSE FOR YOU IF : You you already know basics of editing (in Lightroom) but want to take them further into Photoshop ( where more fun happens) You tried using Photoshop before only to close it immediately after opening due to all the overwhelmingly unfamiliar tools and options You followed youtube tutorials before but beside replicating what the person did exactly, you still don't really have a good idea of how to use Photoshop - or why you should!? You want to be able to take advantage of the tools that are missing in Lightroom or do not give you sufficient control over them to do the job seamlessly - such as precise ways of removing unwanted objects in your image - Photoshop's powerful tools, such as the Content-Aware Fill and Clone Stamp enable you to remove distracting objects or people from your photos, ensuring the focus remains on the subject You want to be able to manipulate or replace elements in your images - from turning your background blurry to replacing blank skies, doing face swaps and more You want to be able to bring beautiful light into your images - from haze to sun rays, from - with colours that pop and light that's perfectly balanced You want to be able to take yoru portraits to a new level - remove blemishes, retouch skin,and correct imperfections, giving your images a polished and professional finish. You desire to create stunning composites: With Photoshop, you can combine multiple images seamlessly to create captivating composite photos. This skill is particularly useful for photographers who want to tell stories or create imaginative and surreal images. ONE COURSE - 2 LEVELS ESSENTIAL PHOTOSHOP Pick this course if you're new to Photoshop or do not have a lot of experience in Photoshop In this course you learn to : Navigate the software and set it up for a proper, smart, non-destructive workflow Discover all the essential tools and techniques that take your images way beyond what you could do in Lightroom Learn the key skills : from masks to brushes, from blending modes to selections, from cloning to canvas extensions, from face swaps to sky swaps - and more!! CREATIVE PHOTOSHOP Pick this course if you're already familiar with the basic tools and ways of working in Photoshop  In this course you take all that you learned in the Essentials course and turbo boost it for creativity. You'll learn : How to play with light, colour and blur for unique creative outcomes How to get more out of the familiar tools - so advanced brushes, advanced selections, advanced blending More fun skills : from skin edits to retouching, from stitching photos to involved composites, from creating effects such as neon glow to turning your photos into comics and more! Learn more about Creative Photoshop WHAT'S INCLUDED IN EACH OF OUR PHOTOSHOP COURSES: 4 core modules - each with detailed step by step tutorials, downloadable videos and PDF workbooks Support Facebook group Weekly edit-along live webinar Practice files to learn on Feedback on your images ESSENTIAL PHOTOSHOP Next Essential Photoshop course starts 15 January 2024 The way you work in Photoshop is very different compared to Lightroom and a big learning curve for anyone who begins learning it for the first time. It's also a big reason why a lot of photographers open it for the first time, find it hard to recognise any familiar tools or make them work on the image and the give up.  In this course we take you through it step by step. We show you around this tool and teach you how to use it in a way that's smart, non-destructive, flexible and making the most of its amazing features.  Here is a non-exhaustive list of what you will learn:  A thorough understanding of Layers, masks and brushes - you cannot really work effectively in Photoshop if you do not know how to use these tools. An absolute must! Key Photoshop tools - Photoshop is a hugely vast tool used by lots of different creative professions and depending on what you use it for, you will be using different tools. We introduce you to the ones that are key for a photographer! Working with Adjustment layers - these fantastic tools allow you to change colours, adjust tone and mood of images Removing and replacing parts of your photos - powerful selection, healing, cloning, content aware tools and more to allow you to clean up your images of everything that's undesirable or distracting in your images Simple composites ( Face swaps / Sky swaps) - while composites can be hugely complex and challenging, we show you how to get started with a few simple - but effective ones!Understanding Precision tools and filters for blurring and sharpening Blending modes and their immense potential for transforming your images with the tools you already know - from working with overlays to CREATIVE PHOTOSHOP Next Creative Photoshop course starts 15 April 2024 In Level 2 we build on the foundation we establish in Level 1 and start applying what you have learned more creatively - as well as learning more tools, more techniques and starting more fun projects. This is where we really get to have fun with those powerful tools - we learn not just how to fix and clean up undesirable elements from the photos, but how to creatively treat them so that they reflect your creative vision and imagination.  The magic of Colour and blur - adding mood and softness to images to transform the images . We use several creative techniques to completel;y transform the images Adding and creating light effects in Photoshop - from light beams to sun burtsts to rainbows! Step by step skin editing and portrait retouching - from adjusting skin tones, removing unwanted colour casts, disappearing blemishes and creating highend, polished portraits that still retain healthy skin texture Using smart filters and creative adjustment layers to achieve effects such as turning your images into cartoons, watercolours or neon effects Working with and creating your own custom brushes, overlays etc - the power of photoshop brushes has to be experienced to be believed - from adding light rays to Playing with composites - adding magic to your images or creating new scenes and stories from scratch PHOTOSHOP For Photographers  Photoshop courses - KEY INFO Essential Photoshop ( Level 1) - 4 week course, starts 15 Jan 2024 Creative Photoshop ( Level 2) - 4 week course, 15 April 2024 Course cost: BOOKING A SINGLE COURSE: £179 ( payment plans available ) BOOKING A BUNDLE: Book Level 1 and Level 2 together :  £259  (payment plans available )  PHOTOSHOP FOR PHOTOGRAPHERS Each course consists of 4 weekly modules with step by step illustrated tutorials and videos + prep module weekly edit along class online class ( also recorded) feedback and advice on your edits private support group PDF workbook and downloadable videos Practice images to learn on COURSE PREREQUISITES: Adobe Photoshop software installed on your computer or tablet.This can be purchased either as a standalone Photoshop Subscription or as part of the Photography Plan which includes also access to Lightroom and Lightroom Classic. Please note that you need to ensure that your computer can run Photoshop - please follow Adobe minimum system requirements guidelines

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

An area that many small and new businesses struggle with is developing and defining their approach to marketing. Creating a marketing strategy document is something every business owner should do before you start marketing your business.

Build successful and effective multi-cultural teams with our practical, bespoke training courses. Help team members to embrace and harness the skills and abilities their different ages, nationalities, generations and life experiences bring. Courses include: Knowing your team Communication styles Communicative competency in multi-cultural teams Cultural intelligence – understanding our strengths A global mindset Breaking down barriers for better team working Experiential learning – a session in a second language Team dynamics

Transmission demystified training course description Transmission is the process of sending information along a medium of, copper, fibre or wireless. This course looks at transmission techniques for both telecommunications and data communications with a particular focus on Microwave, SDH, DWDM transmission. The course aims to demystify these technologies by explaining all the buzzwords used in transmission. What will you learn Describe various transmission technologies such as multiplexing and demultiplexing. Explain how Microwave works. Explain how SDH works. Explain how DWDM works. Transmission demystified training course details Who will benefit: Anyone working in telecommunications. Prerequisites: None. Duration 2 days Transmission demystified training course contents Transmission basics Systems, media, signals. Signal degradation, noise, distortion, attenuation. Digital, analogue. Modulation, encoding. RF Frequency, wavelength. Distance / range issues, interference, Antenna, power, dB, RF propagation, testing. Microwave transmission What is microwave transmission, point to point communications, line of sight, parabolic antenna, relays, planning considerations, rain and other issues Wired transmissions Copper, Fibre, optical transmission, fibre characteristics, fibre component parts. Multi Mode Fibre (MMF). Single Mode Fibre (SMF). Fibre connections. Lasers. Attenuations, dispersion, optical signal noise ratios (OSNR) and their effects. Channel Spacing and Signal Direction. Limiting factors to single wavelength. Introduction to SDH Timing and synchronisation of digital signals, the plesiochronous digital hierarchy (PDH), the synchronous digital hierarchy (SDH), service protection with SDH. TDM. SDH6 Standards, basic units, frames, STM1 frame, bit rates, STM0, STM1, STM4, STM16, STM64, STM256, SDH architecture, rings, Add drop multiplexors. SDH network topologies, structure of SDH equipment, SDH synchronisation, protection switching in SDH networks, SDH alarm structure, testing of SDH, equipment and systems, Ethernet over SDH. WDM overview Multiplexing, TDM, WDM benefits. WDM standards. CWDM vs. DWDM. Four Wave Mixing (FWM). Impact and countermeasures to FWM on WDM.tructure of SDH equipment, SDH synchronisation, protection switching in SDH networks, SDH alarm structure, testing of SDH, equipment and systems, Ethernet over SDH. DWDM ITU G.694.1, channel and spacing. Optical Terminal Multiplexers (OTM). Optical Add/Drop Multiplexers (OADM). Adding versus dropping. Optical Amplifiers. Erbium Doped Fibre Amplifiers (EDFA). Transponders and Combiners. Optical and Electrical Cross Connects (OXCs/DXCs). Cross Connect types (Transparent/Opaque). Advantages and disadvantages of various Optical cross connects. IP transmission Telecommunications versus data communications, IP transmission, VoIP, MPLS.

A beautiful guided meditation to embrace the new moon in VIRGO. Time to start your new adventure! A great way to balance your aura and chakra system bringing sense of relaxation and peace

Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders. On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today’s competitive landscape. Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions. Whether you’re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today’s competitive marketplace.

VSAT training course description This 2 day training course examines what VSAT is, its usages and users. It then looks at the hardware required for VSAT. What will you learn Explain how VSAT is used Describe the hardware required for VSAT operation. VSAT training course details Who will benefit: Anyone working with VSAT. Prerequisites: None. Duration 2 days VSAT training course contents Introduction History of PMR VSAT Introduction A Brief History Satellite Services Satellite Communications Satellite Footprint Radio Frequency Bands ITU Definitions VSAT Users What is a VSAT? VSATs - Usage VSATs - Users VSAT Hardware Typical System Hardware VSAT ODU and IDU VSAT Station Equipment Diplexer and Feed Horn Typical Waveguide Element Polarisation VSAT Hub Antenna Pointing Outdoor Unit Outdoor (continued) VSAT Network Earth Stations Indoor Unit VSAT Network Earth Stations Indoor Unit Element Hub Station Hub Sub-station Hub Options Hub Options (2) Hub Options (3) Temporary Mount