1217 Communication courses in Cardiff delivered Live Online

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

Basic Video Animation Training With Vyond Course Overview "Basic Video Animation Training with Vyond" offers learners an essential introduction to creating engaging and professional animations using Vyond, a leading animation software. The course provides a comprehensive understanding of the key tools and features available within Vyond, allowing learners to create dynamic animated videos. Through this course, learners will gain the skills to design and produce animations that are suitable for business presentations, marketing campaigns, social media content, and more. With a focus on animation principles, learners will be equipped to create visually appealing content that effectively communicates messages and enhances audience engagement. By the end of the course, learners will have developed the ability to use Vyond independently to create high-quality animated videos for various professional purposes. Course Description This course is designed to teach beginners how to use Vyond for creating animated videos. The training covers the basics of navigating the Vyond platform, including how to set up a project, animate characters, use props and backgrounds, and apply transitions. Learners will also explore different animation techniques to convey messages more effectively. The course is structured to provide a step-by-step approach, enabling learners to build their confidence in creating animations from scratch. Throughout the training, students will learn how to enhance their videos with custom text, voiceovers, and sound effects, helping them develop the skills needed for creating engaging, polished animations. By the end of the course, learners will be able to design animations that effectively capture their audience’s attention, adding value to their professional content creation toolkit. Basic Video Animation Training With Vyond Curriculum Module 01: Basic Video Animation Training With Vyond (See full curriculum) Who is this course for? Individuals seeking to create professional animated content Professionals aiming to enhance their visual communication skills Beginners with an interest in animation or video production Marketers and content creators looking to incorporate animation into their campaigns Educators and trainers who want to use animated videos in their lessons Career Path Video Content Creator Social Media Manager Marketing Specialist Animation Specialist Visual Communication Designer

PfMP® Exam Prep: Virtual In-House Training This is an intensive PfMP® Exam preparation course. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. First and foremost, this is an intensive PfMP® exam preparation course. Over the course, we go beyond exam prep to provide selected practice in applying key portfolio management skills, tools, and techniques. This learning experience guides you through the multi-faceted discipline of portfolio management by focusing on the related technical, leadership, and business skills required to navigate it in the real world. The journey zooms in and out between governance context and specific operational activities. The ultimate goal is practical application, with the bonus of certification along the way. What You Will Learn By the end of this program, you will be able to: Align and manage the portfolio, strategically, to satisfy organizational objectives and priorities, through benefit realization Articulate and emulate the role of a portfolio manager Apply the principles and skills of a portfolio manager to your real-world environment Study and prepare for the PfMP® Examination Apply for the certification, per the PMI PfMP Handbook and pass the initial panel review on your application Getting Started Course Overview Details of the PfMP® Certification process Foundation Concepts Projects, program, and portfolios A portfolio management process Strategy and value The role of the portfolio manager The role of key stakeholders Life cycle management The Portfolio Life Cycle Overview of Life Cycle Portfolio Management Information System (PMIS) Governance within the Portfolio Life Cycle Strategic Management Strategy concepts Supporting documentation and the strategic plan Planning and optimization Organizational risk appetite Managing strategic change Governance Management Overview and Guiding Principles The Concept of Governance Effective Design Factors Governance Roles Capacity and Capability Management Overview and Guiding Principles Capacity Management and Planning Supply and Demand (Management and Optimization) Organization Capabilities (Assessment and Development) Performance Management (Reporting, Analytics, and Balance) Stakeholder Engagement The Importance of Stakeholders Overview and Guiding Principles Definition and Identification Analysis and Planning Communications Approaches and Management Value Management Overview (Guiding Principles, Definition, and Components) Negotiating Expected Value Maximizing Value Assuring Value Realizing Value Measuring and Reporting Value A Look at Tools Risk Management Overview and Guiding Principles Portfolio Risk Planning Portfolio Risk Identification Portfolio Risk Assessment Portfolio Risk Response Examination Content Outline (ECO) Overview Structure Strategic Tasks Mapping Governance Tasks Mapping Performance Tasks Mapping Risk Tasks Mapping Communication Tasks Mapping List of Knowledge and Skills Exam Prep and Practice Overview Documenting experience Submitting the application Preparing to sit for the exam

Duration 1 Days 6 CPD hours This course is intended for This course is intended for organizations that would like to improve the team productivity of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, and any team members. Overview The key to the success of an IT organization is its employees. The more highly productive the people in the organization are, the greater the business goals the organization can achieve. By completing this course, the IT organization gains: trained employees who know the main characteristics of high-performance teams and already have ideas about what to change in their work and behavior to contribute to greater productivity of the team as a whole; a quantum leap in business results thanks to increased employee motivation, customer satisfaction, and improved communication in teams; long-term benefit expressed in the transfer of knowledge that the people of the trained team can share with other members of the organization. A skill that almost every organization looks for in a new job candidate is the ability to work in a team. If an individual is an expert in a certain field and is invited to work on a large project that includes other experts, it is very important to know how to work successfully in this team. By completing this course the individual will: learn the differences between an ordinary team and a high-performing one; know how to increase your personal productivity; be able to determine problems that prevent the team from achieving outstanding results. This course represents highly effective training on developing teamwork skills and teaches students how to interact effectively with other team members. Also, students will learn how to increase their work productivity and resolve and/or avoid conflict situations. Course Outline What is a team and are we really a team? How to improve team performance? The importance of trust and psychological security. How to approach disagreements and conflicts in the team? How to encourage initiative and commitment in the team? How are self-organized teams created and what are their specifics? How to focus on the results we want to achieve? Each topic includes discussions and exercises. Additional course details: Nexus Humans High-Performing Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the High-Performing Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Personnel responsible for maintaining and improving the quality of the products and services of the organization, Personnel responsible for meeting customer requirements, Consultants, advisors, professionals wishing to obtain in-depth knowledge of ISO 9001 requirements for a QMS, Professionals wishing to acquaint themselves with PECB's IMS2 Methodology for implementing a QMS, Individuals responsible for maintaining the conformity of QMS to ISO 9001 requirements, Members of QMS implementation and operation teams, Individuals aspiring to pursue a career in quality management Overview Explain the fundamental concepts and principles of a quality management system (QMS) based on ISO 9001 Interpret the requirements of ISO 9001 for a QMS from the perspective of an implementer Initiate and plan the implementation of a QMS based on ISO 9001, by utilizing PECB's IMS2 Methodology and other best practices Support an organization in operating, maintaining, and continually improving a QMS based on ISO 9001 Prepare an organization to undergo a third-party certification audit The ISO 9001 aims to help you develop the competence necessary to establish, implement, operate, maintain, and continually improve a QMS. This training course aims to equip you with in-depth knowledge on ISO 9001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of a QMS. Introduction to ISO 9001 and the initiation of a QMS implementation Training course objectives and structure Overview of ISO, management systems, and ISO 9000 family Introduction to quality and QMS based on ISO 9001 Initiation of the QMS implementation Leadership and commitment Quality policy Roles, responsibilities, and authorities Implementation plan of a QMS Context of the organization QMS scope Actions to address risks and opportunities Quality objectives Change management Resources Competence Implementation of a QMS Awareness and communication Management of documented information Requirements for products and services Design and development of products and services Outsourcing Production and service provision Monitoring, measurement, analysis, and evaluation QMS monitoring, continual improvement, and preparation for the certification audit Internal audit Management reviews Nonconformities and corrective actions Continual improvement Preparation for the certification audit Closing of the training course Additional course details: Nexus Humans ISO 9001 Lead Implementer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ISO 9001 Lead Implementer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Business Management Course Overview This Business Management course provides learners with a comprehensive understanding of key management concepts and practices. Covering essential topics such as operations, business analysis, strategic planning, and risk management, the course equips learners with the necessary tools to handle various aspects of business management effectively. Through a blend of theoretical insights and applied learning, learners will develop the confidence to manage business operations, drive strategic growth, and navigate organisational challenges. The course is designed to provide value to individuals seeking to advance their management skills and progress in their careers. Course Description This course delves deeply into the core aspects of business management, providing a structured approach to understanding business operations, leadership, and decision-making. Learners will explore modules on business analysis, strategic management, and project development, as well as gain valuable skills in managing risk, performance, and human resources. The course covers critical areas including planning, forecasting, communication, and conflict management. By the end of the course, learners will have a broad understanding of how businesses operate and will be able to apply their learning to various management scenarios. Designed for those looking to enhance their management skills, the course ensures that learners gain a solid foundation in business management principles. Business Management Curriculum Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management (See full curriculum) Who is this course for? Individuals seeking to build a career in business management. Professionals aiming to enhance their management and leadership skills. Beginners with an interest in business operations and management. Those looking to progress in roles related to business analysis, human resources, or strategic planning. Career Path Business Manager Operations Manager Project Manager HR Manager Strategic Planner Financial Analyst Customer Service Manager Risk Manager Organisational Development Specialist Performance Manager

Acrylic Nail Extension Course Course Overview: This Acrylic Nail Extension course is designed to equip learners with the essential skills to master acrylic nail extension techniques. From understanding nail anatomy and product chemistry to advanced nail art, this course covers everything you need to know about acrylic nails. Learners will develop proficiency in applying acrylic nail extensions, performing maintenance, and ensuring client care and safety. By the end of the course, students will have the knowledge and expertise to apply various nail techniques, making them confident in offering professional services. Whether you are a beginner or seeking to refine your skills, this course provides all the necessary knowledge to build a successful career in the beauty industry. Course Description: This comprehensive course offers a detailed exploration of acrylic nail extensions, starting with the basics of nail anatomy and product chemistry. Learners will delve into essential techniques such as applying tips, overlays, and creating nail art. With modules focusing on nail diseases, disorders, and proper maintenance, the course ensures learners can safely and professionally care for their clients' nails. The course also includes in-depth modules on client communication and salon safety, making sure that students can provide excellent customer service while following industry best practices. Upon completion, learners will have a complete understanding of acrylic nail extensions, from application to removal, and will be equipped to confidently enter the beauty industry with practical skills and a professional approach. Acrylic Nail Extension Course Curriculum: Module 01: Nail Extension Techniques: An Introduction Module 02: Nail Anatomy Module 03: Nail Diseases and Disorders Module 04: Nail Product Chemistry Simplified Module 05: Nail Extension Techniques Module 06: Acrylic Nail Extension: Part-1 (Applying Tips to the Nails) Module 07: Acrylic Nail Extension: Part-2 (Applying Overlays) Module 08: Art in Acrylic Nails: Basic to Advance Module 09: Hands-on Nail Art Training Module 10: Maintaining Artificial Nails Module 11: Acrylic Nail Removal Module 12: Health and Safety in Beauty Salon Module 13: Client Care and Communication (See full curriculum) Who is this course for? Individuals seeking to master acrylic nail extension techniques. Professionals aiming to expand their beauty industry skills. Beginners with an interest in nail care and beauty treatments. Beauty enthusiasts looking to enter the nail extension field. Career Path Nail Technician Beauty Salon Specialist Freelance Nail Artist Nail Care Educator Beauty Consultant Spa and Salon Owner

Birth Doula Course Overview This Birth Doula course is designed to provide learners with comprehensive knowledge and skills to support expectant mothers throughout pregnancy, childbirth, and the postpartum period. Participants will gain a solid understanding of antenatal, labour, and postnatal care, along with key aspects of emotional support for both mothers and families. The course prepares learners to support women in their journey through pregnancy, offering valuable insight into maternal health, newborn care, and mental wellbeing. Upon completion, learners will be equipped to offer invaluable assistance to women during this critical time, ensuring a supportive and compassionate birth experience. Course Description The Birth Doula course covers essential aspects of maternity care, including a detailed understanding of pregnancy, childbirth, and the postpartum period. Learners will explore various topics such as antenatal care, the clinical examination of pregnant women, and management of common pregnancy symptoms. They will also learn about the care of women during labour, including postpartum support and infant care. Mental health considerations for mothers, grief, bereavement, and family planning are all crucial aspects addressed in this course. Learners will gain knowledge of effective communication, empathy, and ethics, which are essential when supporting women through this journey. By completing this course, learners will acquire skills to become a trusted companion for women during one of the most important times in their lives. Birth Doula Curriculum Module 01: Introduction to Birth Doula Module 02: A Woman’s Body in Pregnancy Module 03: Antenatal Care during Pregnancy Module 04: Management of Common Symptoms of Pregnancy Module 05: Clinical Examination of Pregnant Women Module 06: Care of a Woman during Labour Module 07: Postpartum Care Module 08: Screening Newborn Baby Module 09: Infant Care Module 10: Mental Health of the Mother Module 11: Grief and Bereavement Module 12: Contraception and Family Planning Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Ethics in Doula (See full curriculum) Who is this course for? Individuals seeking to support pregnant women and families. Professionals aiming to enhance their maternity care practice. Beginners with an interest in childbirth and women's health. Aspiring doulas wishing to enter the field of maternal care. Those interested in developing expertise in supporting emotional wellbeing during pregnancy. Career Path Birth Doula Maternity Support Worker Labour and Delivery Assistant Postpartum Care Specialist Women's Health Educator Family Support Worker

The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

Duration 3 Days 18 CPD hours This course is intended for This course is designed for network and software engineers interested in Cisco Collaboration and Webex automation and who hold job roles such as: Collaboration Sales Engineer Collaboration Software Developer Collaboration Solutions Architect Consulting Systems Engineer Network Administrator Network Engineer Network Manager Software Architect Software Developer Systems Engineer Technical Solutions Architect Wireless Design Engineer Wireless Engineer Overview After taking this course, you should be able to: Examine API and automation capabilities and concepts for Cisco Unified Communication Manager Examine API and automation capabilities and concepts for Cisco Unity Connection Examine API and automation capabilities and concepts for Cisco Finesse Examine Experience API (xAPI) and automation capabilities and concepts for Cisco Collaboration endpoints Examine API and automation capabilities and concepts for Cisco Webex Teams Examine API and automation capabilities and concepts for Cisco Webex Meetings This course teaches you how to implement Cisco© Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud, including Cisco Unified Communications Manager, Cisco IP Phone Services, Cisco Unity© Connection, Cisco Finesse©, Cisco Collaboration Endpoints, Cisco Webex Teams?, and Cisco Webex© Meetings. You will also learn how to use Application Programming Interfaces (APIs) interfaces such as Representational State Transfer (REST) and Simple Object Access Protocol (SOAP), parsing data in Extensible Markup Language (XML) and JavaScript Object Notation (JSON) formats, and leverage frameworks such as Python. This course prepares you for the 300-835 Automating and Programming Cisco Collaboration Solutions (CLAUTO) certification exam, and specialization toward the CCNP Collaboration certification. Course Outline Automating Cisco Unified Communications Manager Automating Cisco Unity Connection Automating Cisco Finesse Examining Cisco Collaboration Endpoint Automation Examining Cisco Cloud Collaboration Automation Examining Cisco Conferencing Automation Lab outline Configure the Initial Collaboration Lab Environment Verify Phone Details Configure Phone Line Label Configure User Pin Configure System Forward No Answer Timer Configure Route Plan Report Deploy Basic SQL Query Deploy Advanced SQL Query Configure an Alternate Extension in Cisco Unity Connection Configure Voicemail Pin Verify Agent Settings Deploy Gadget Deploy Modify Call Via Video Codec Configure System Name and Branding Deploy and Monitor Video Call Configure Custom Control Panel Deploy Macro Verify Cisco Webex Organization and License Information Configure New Cisco Webex Teams Room Deploy Interactive Bot Deploy Widget Configure Cisco Webex Meetings User Configure and Record Cisco Webex Meeting Verify System Status Configure Host Access on Cisco Meeting Server Spaces Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.