6455 Communication Skills courses

Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special English for Healthcare Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The English for Healthcare Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This English for Healthcare Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This English for Healthcare Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this English for Healthcare? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the English for Healthcare there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This English for Healthcare course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This English for Healthcare does not require you to have any prior qualifications or experience. You can just enrol and start learning.This English for Healthcare was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This English for Healthcare is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Part-01: Basic Vocabulary Human Body Vocabulary With Pictures 00:47:00 Equipment, Instruments and Lab Tests 00:19:00 Acronyms and Abbreviation 00:36:00 Part 02- Medical Terminology Digestive System 00:25:00 Cardiovascular System 00:20:00 Blood and Immunity System 00:15:00 Respiratory System 00:17:00 Musculoskeletal System 00:17:00 Central Nervous System 00:14:00 Part 03- Medical Communication Skills and Strategies Professional Communication and Behaviour 00:19:00 Interviewing Techniques 00:32:00 Adapting Communication to a Patient's Ability to Understand 00:19:00 Assignment Assignment - English for Healthcare 00:00:00

Embark on a rewarding journey to transform lives with our comprehensive 'Health & Social Care' course. This program is meticulously designed to equip learners with a deep understanding of the intricate world of health and social care, focusing on communication, legal responsibilities, and ethical standards. Within this curriculum, you will explore the pivotal roles of caregivers and healthcare professionals, delving into the fundamental principles that underpin effective health and social care practices. Engage with rich content that elaborates on safeguarding vulnerable individuals and upholds the highest standards of health and safety responsibilities. Learning Outcomes Develop strong communication skills essential for health and social care settings. Understand and uphold the rights and responsibilities integral to a care role. Promote equality, diversity, and rights within health and social care environments. Gain knowledge of legal, professional, and ethical standards in healthcare. Learn to manage service delivery, finance, and strategic marketing in health and social care. Why choose this Health & Social Care course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Health & Social Care Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Health & Social Care course for? Individuals aspiring to become healthcare professionals or caregivers. Current health and social care workers aiming to deepen their knowledge. Those interested in understanding the legal and ethical aspects of healthcare. Students seeking a comprehensive introduction to health and social care. Professionals wanting to promote equality, diversity, and rights in their practice. Career path Care Assistant - £15,000 - £25,000 Social Worker - £28,000 - £40,000 Nurse - £24,000 - £30,000 Healthcare Administrator - £18,000 - £25,000 Medical Secretary - £20,000 - £25,000 Healthcare Manager - £30,000 - £50,000 Prerequisites This Health & Social Care does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Health & Social Care was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Health & Social Care Introduction to Health and Social Care 00:16:00 Communication and its Relevance 00:41:00 Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Role as A Caregiver and Healthcare Professional 00:23:00 Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Important Principles and Policies in Health and Social Care Work 00:20:00 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 1 00:50:00 Understanding Legal, Professional Standards of Practice and Ethical Aspects of Health Care Part - 2 00:48:00 Safeguarding Vulnerable Individuals 00:49:00 Health and Safety Responsibilities 00:51:00 The Economics of Healthcare 00:11:00 Strategic Marketing for Health and Social Care 00:09:00 Managing Finance in Health and Social Care 00:21:00 Managing Service Delivery in Health and Social Care 00:11:00

Dive into the enchanting world of language mastery with our course, 'English Language Beginner to Intermediate.' This isn't your conventional language program; it's a captivating journey from the fundamentals to intermediate proficiency, blending traditional learning with a touch of innovation. From deciphering the nuances of punctuation and capitalization to weaving eloquent sentences and mastering spelling, each module is a stepping stone, guiding you through the intricate tapestry of the English language. As you navigate the intricacies of verbs, delve into the realms of tenses, and grasp the subtleties of modal verbs, our course unfolds like a literary adventure. We don't just teach English; we cultivate a linguistic artistry within you. The final module, a treasure trove of writing tips, serves as your beacon, guiding you towards eloquent expression. Join us in this immersive linguistic odyssey, and let the English language become your canvas for creative expression. Learning Outcomes Acquire a solid foundation in English language fundamentals. Demonstrate proficiency in punctuation, capitalization, and sentence structure. Master verb usage, including tenses, aspects, and modal verbs. Enhance writing skills with a focus on clarity and eloquence. Implement effective strategies to continually improve and refine English language proficiency. Why choose this English Language Beginner to Intermediate course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this English Language Beginner to Intermediate course for? Individuals with a beginner-level understanding seeking to advance their English skills. Non-native English speakers aspiring to achieve intermediate language proficiency. Students and professionals looking to enhance their communication skills. Language enthusiasts eager to explore the intricacies of the English language. Anyone committed to personal and professional development through language mastery. Career path Content Creation Specialist: £25,000 - £35,000 Language Tutor: £20,000 - £30,000 Communication Coordinator: £22,000 - £32,000 Bilingual Customer Service Representative: £18,000 - £28,000 Social Media Content Manager: £28,000 - £40,000 Technical Writer: £30,000 - £45,000 Prerequisites This English Language Beginner to Intermediate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This English Language Beginner to Intermediate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module: 01 English Language 00:30:00 Learning English 00:15:00 Punctuation in English 00:30:00 Capitalisation 00:15:00 Sentence Structure 00:15:00 Spelling 00:30:00 Module: 02 Verbs 00:30:00 Verb tenses and aspects 00:45:00 The future 00:30:00 Be, have and do 00:45:00 Modal verbs 00:45:00 English Writing 00:15:00 Tips to Improve in English 00:30:00

Course Overview: Step into the dynamic world of adult nursing with our comprehensive Adult Nursing Diploma. The course covers various essential topics, including legal and professional standards of practice, health and safety, hygiene, infection control, medication administration, and various stages of adult care. It ensures that aspiring nurses are well-equipped to excel in diverse healthcare settings worldwide.You will also learn the necessary skills and knowledge for health care, such as Medication Administration, disease prevention, risk reduction, Pain Management, electrolyte control, etc. The demand for qualified adult nursing professionals continues to soar in today's rapidly evolving healthcare sector. Enrol now in the Adult Nursing Diploma and take the first step towards a fulfilling career that makes a real difference in the lives of adults needing care and support. Key Features of the Course: Accredited & 24/7 learning assistance Self-paced online learning Interactive quizzes and assessments Certificate of completion Who is This Course For? This course is for anyone wanting to pursue a nursing career or advance their skills and knowledge. Whether you are a fresh graduate, a working professional, or a career changer, this course will help you achieve your goals. What You Will Learn: Throughout the course, you will dive into a comprehensive range of modules that cover crucial aspects of adult nursing. From understanding legal and ethical standards of practice to developing effective communication skills, you will gain the necessary tools to provide compassionate and evidence-based care to adult patients. Other topics include infection control, medication administration, pain management, nutrition, Oxygenation, Assisting with Elimination, Understanding Immune System and more. By the end of the program, you will have a well-rounded understanding of adult nursing and be equipped with the skills to deliver exceptional care across different life stages. Why Enrol in This Course: This course will help you grab many career opportunities in the dynamic healthcare industry. The course holds accreditation, ensuring you receive a high-quality education recognised by employers. With top reviews and recent updates, you can be confident in the relevance and quality of the curriculum. Requirements: To enrol in this course, you need: Passion for healthcare & dedication to providing exceptional patient care. A computer or mobile device with internet access. Career Path: After completing this course, you will get edges in various career paths in nursing, such as: Staff Nurse: £24,000 - £38,000 per year Clinical Nurse Specialist: £35,000 - £50,000 per year Nurse Practitioner: £35,000 - £55,000 per year Nurse Educator: £30,000 - £45,000 per year Nurse Manager: £35,000 - £60,000 per year Community Health Nurse: £25,000 - £40,000 per year Palliative Care Nurse: £28,000 - £45,000 per year Certification: After completing the course, you will receive a CPD certificate to download and print. You can also add it to your resume and portfolio to showcase your achievement. Course Curriculum 1 sections • 19 lectures • 09:04:00 total length •Module 1: Introduction to Nursing: 00:15:00 •Module 2: Working in Different Healthcare Settings: 00:14:00 •Module 3: Understanding legal, professional standards of practice and ethical aspects of health care- Part 1: 00:51:00 •Module 4: Understanding legal, professional standards of practice and ethical aspects of health care- Part 2: 00:49:00 •Module 5: Effective Communication in Nursing: 00:46:00 •Module 6: Health and Safety in Nursing: 00:46:00 •Module 7: Hygiene in Nursing: 00:29:00 •Module 8: Infection Control: 00:59:00 •Module 9: Asepsis in Nursing: 00:15:00 •Module 10: Medication Administration in Nursing: 00:17:00 •Module 11: Adult Care in Different Life Stages: 00:16:00 •Module 12: Understanding Immune System in Nursing: 00:27:00 •Module 13: Rest and Sleep Management in Nursing: 00:18:00 •Module 14: Mobility and Immobility Issues of Patients in Nursing: 00:16:00 •Module 15: Pain Management for Nurses: 00:24:00 •Module 16: Nutrition in Nursing: 00:23:00 •Module 17: Fluid and Electrolyte Balance: 00:22:00 •Module 18: Assisting with Elimination: 00:28:00 •Module 19: Oxygenation in Nursing: 00:29:00

The 'Assembly Operative' course offers a comprehensive foundation in assembly operations. It covers essential topics such as assembly tools, materials, health and safety, regulations, communication, performance improvement, and advanced techniques. Participants will gain valuable insights into assembly line setup, maintenance, and the latest technologies, equipping them for success in the manufacturing industry. Learning Outcomes: Upon completion of this course, participants will be able to: Understand the fundamentals of assembly operations. Identify and effectively use various assembly tools and materials. Demonstrate proficiency in assembly line setup and maintenance. Prioritize health and safety practices in assembly operations. Comply with manufacturing laws and regulations. Enhance communication skills within assembly teams. Evaluate assembly line performance and implement continuous improvement. Explore advanced assembly techniques and emerging technologies. Why buy this Assembly Operative? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Assembly Operative there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Assembly Operative does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Entry-level manufacturing workers seeking fundamental assembly skills. Aspiring assembly line supervisors and managers. Individuals transitioning into manufacturing careers. Manufacturing professionals looking to update their skills. Prerequisites This Assembly Operative was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Assembly Operative - Entry-level earning of £18,000 - £25,000 per year. Assembly Line Supervisor - Potential earning of £25,000 - £35,000 per year. Manufacturing Manager - Median earning of £30,000 - £50,000 per year. Quality Control Inspector - Potential earning of £20,000 - £35,000 per year. Industrial Engineer - Median earning of £30,000 - £55,000 per year. Course Curriculum Module 01: Introduction To Assembly Operations Introduction To Assembly Operations 00:13:00 Module 02: Assembly Tools And Materials Assembly Tools And Materials 00:15:00 Module 03: Assembly Line Setup and Maintenance Assembly Line Setup and Maintenance 00:15:00 Module 04: Health And Safety In Assembly Operations Health And Safety In Assembly Operations 00:13:00 Module 05: Laws And Regulations In Manufacturing Laws And Regulations In Manufacturing 00:14:00 Module 06: Communication In Assembly Operations Communication In Assembly Operations 00:13:00 Module 07: Assembly Line Performance and Continuous Improvement Assembly Line Performance and Continuous Improvement 00:13:00 Module 08: Advanced Assembly Techniques and Technologies Advanced Assembly Techniques and Technologies 00:13:00

Do you have what it takes to work in a high-demand field like healthcare? If you said yes, then the Care Certificate Training course is for you. We offer a complete package in the Care Certificate course that is jam-packed with important knowledge for relevant jobs. In the UK, the health and social care sector employs over 1.5 Million people, a testament to its vital role in society. Yet, with growing challenges such as ageing populations and increasing mental health issues, are you prepared to make a difference? This comprehensive Care Certificate Standards (1 to 15) bundle addresses the core skills and knowledge required to excel in this rewarding field. The Care Certificate Standards (1 to 15) Training Bundle equips learners with essential skills across a wide range of topics, from the fundamentals of care to specialized areas such as palliative care and public health. You'll delve into health and safety, learn the intricacies of care planning and record-keeping, develop counselling skills, gain mental health awareness, and understand the legalities of medical law. This program is designed to enhance your competence and confidence in delivering high-quality care. Courses Are Included In this Care Certificate Standards (1 to 15) Training Course 01: The Care Certificate Standards (1 to 15) Course 02: Diploma in Health & Social Care Course 03: Palliative Care Worker Course 04: Care Planning and Record-Keeping | Health & Safety Online Course Course 05: Counselling Skills Training Course 06: Mental Health Awareness Course Course 07: Public Health Course 08: Medical Law All the courses under this Care Certificate bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Care Certificate bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. Learning Outcomes of Care Certificate Standards (1 to 15) Understand the core principles of health and social care. Develop effective care planning and record-keeping skills. Gain essential knowledge in palliative and mental health care. Learn the fundamentals of public health and medical law. Acquire counselling skills for healthcare settings. Enhance awareness of health and safety in care. With this comprehensive Care Certificate bundle, you can achieve your dreams and train for your ideal career. This Care Certificate bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us? All-in-one package of 8 premium courses' Care Certificate bundle Earn a certificate accredited by Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments 24/7 Tutor Support. Start your learning journey straightaway! This training bundle is not just a course; it's a transformational journey. Whether you're starting your career or looking to elevate your skills, these courses offer the knowledge and insights needed to thrive in health and social care. By joining us, you're not only securing your professional future but also committing to making a meaningful impact in people's lives. Embark on this rewarding path today and be the change you wish to see in the health and social care sector. *** Course Curriculum *** Course 01: The Care Certificate Preparation Framework and Information Leaflet Standard 1: Understand your role Standard 2: Your personal development Standard 3: Duty of care Standard 4: Equality and diversity Standard 5: Work in a person-centred way Standard 6: Communication Standard 7: Privacy and dignity Standard 8: Fluids and nutrition Standard 9: Awareness of mental health, dementia and learning disabilities Standard 10: Safeguarding adults Standard 11: Safeguarding children Standard 12: Basic life support Standard 13: Health and safety Standard 14: Handling information Standard 15: Infection prevention and control Course 02: Diploma in Health & Social Care Module 01: Introduction to Advanced Health & Social Care Module 02: Introduction to the UK Health System Module 03: Essential Principles, Policies and Legislations in Health & Social Care Work Module 04: Fundamental Aspects of Providing Quality Health Course 03: Palliative Care Worker Module 1: Introduction to Palliative & End of Life Care Module 2: Identification of the Stage of Illness Module 3: Palliative Care Holistic Assessment Module 4: Advance Care Planning Module 5: Care at the End of Life Module 6: Care after Death Module 7: Further Support, Training and Development Module 8: Legal Issues Module 9: Glossary of Terms Module 10: Appendices Course 04: Care Planning and Record-Keeping | Health & Safety Online Course Module 01: Introduction to the Care Planning Process Module 02: Planning Care with the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Course 05: Counselling Skills Training Module 01: Counselling and Counsellors Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Legal, Cultural and Ethical Issues in Professional Counselling Module 05: Forms of Psychotherapy Module 06: Engaging and Assessing the Patients Module 07: Helping the Client in Crisis Module 08: Crisis Intervention Module 09: Low-Intensity CBT Treatment Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Communication Skills and Empathy in Counselling Course 06: Mental Health Awareness Course Module 01: ental Health Awareness Course Module 02: Introduction Module 03: Childhood And Adolescent Psychiatric Disorders Module 04: Anxiety And Stress Disorders Module 05: Mood Disorders Module 06: Eating And Sleeping Disorders Module 07: Self-Harm And Suicide Module 08: Social Attitudes To Mental Illness Module 09: Dealing With Stress In The Workplace Course 07: Public Health Module 01: Introduction to Public Health Module 02: Principles of Public Health Module 03: Understanding Epidemiology Module 04: Disease Control Module 05: Understanding Measures of Disease Frequency Module 06: Maternity and Childbirth Module 07: Environment and Public Health Module 08: Health System and Policy Module 09: Public Health and Ethics Course 08: Medical Law Module 1: An Introduction to Medical Law Module 2: Legislation on Access to Health, Medical Report, Treatment Module 3: Legislation on Adult Support Module 4: Legislation on Public Health and Health Service (Part 1) Module 5: Legislation on Public Health and Health Service (Part 2) Module 6: Legislation on Public Health and Health Service (Part 3) Module 7: Legislation on Public Health and Health Service (Part 4) Module 8: Legislation on Coronavirus Module 9: Legislation on Mental Health (Part 1) Module 10: Legislation on Mental Health (Part 2) Module 11: Legislation on Abortion Module 12: Other Legislation (Part 1) Module 13: Other Legislation (Part 2) Course 09: Infection Control Course Module 01: Introduction to Infection Module 02: Body's Defence Mechanism Module 03: Microorganisms and Microbiology Module 04: Bloodborne Pathogens Module 05: Controlling Infection Module 06: Decontamination and Disinfection Module 07: Sterilisation Techniques Module 08: Hygiene to Prevent Infection How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*8 = £103) CPD Hard Copy Certificate: £29.99 CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is suitable for everyone. Aspiring care workers Health professionals Social care staff Nursing students Public health advocates Career changers Requirements You will not need any prior background or expertise. Career path This bundle will allow you to kickstart or take your career in the related sector to the next stage. Care Worker Nurse Counsellor Health Advisor Social Worker Care Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPDQS Accredited Certificate Hard copy certificate - £29 Upon passing the Bundle, you need to order to receive a Hard copy Certificate for each of the courses inside this bundle. If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

This online course is a unique introduction to how telemarketing works as a powerful tool that can dramatically increase your sales success and generate revenue. You will have a better understanding of how to sharpen your communication skills, your ability to convince, and techniques to personalize each sale call professionally. This course provides easy to follow instructions for developing your script and pre-call planning to execute your goals. It also provides a clear understanding of how telemarketing can combine expertly to your sales tactics and how to get valuable information from your telesales prospects. You will explore authentic examples to show the methods for improving your phone etiquette and winning phone tag game. In just 2 Hours, 25 Minutes, you will: Know what leads to in-depth discussions and eventual sales Determine what to say and what to ask to create interest in clients/customers Avoid half listening and discover exceptional facts about telephone sales Enhance your active listening skills Learn to provide your full, undivided attention to your telesales prospect Reach a potential telesales prospect and boost sales with call-back strategy Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Customer Service Assistants Customer Service Representatives Call Center Agents Small Business Owners Sales Assistants Course Content Telemarketing Training Course Overview 00:05:00 Verbal Communication 00:10:00 To Serve and Delight 00:05:00 Exceptional Things about Telephone Sales 00:05:00 It's More Than Just a Phase 00:15:00 Communication Essentials 00:25:00 Developing Your Script 00:15:00 Pre-Call Planning 00:05:00 Phone Tag and Call Backs 00:05:00 Following Up 00:05:00 Closing the Sale 00:10:00 Mock Exam Mock Exam - Telemarketing Training 00:20:00 Final Exam Final Exam - Telemarketing Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Course Overview: The demand for skilled professionals in education and training has soared, with a projected growth rate of 5% annually in the next decade. This Focus Awards Level 3 Award in Education and Training (RQF) course provides an unparalleled opportunity to confidently excel in your teaching skills, ensuring you positively impact learners of all ages.This course is tailored to equip learners with the comprehensive knowledge and skills necessary to excel in this dynamic field. With an emphasis on understanding roles, responsibilities, and relationships in education, alongside inclusive teaching methodologies and assessment strategies, this course stands as a cornerstone for those aspiring to make a significant impact in the educational sector.Enrol now to transform your career and make a lasting impact in education and training! Key Features of the Course: Level 3 Award in Education and Training(Regulated qualification) 24/7 Learning Assistance Interesting Learning Materials Who is This Course For? This Focus Awards Level 3 Award in Education and Training (RQF) course is ideal for individuals passionate about teaching and training, regardless of their prior experience. Whether you are looking to kickstart your career as an educator, transition into a new role within the education sector, or enhance your existing teaching skills, this course provides the foundation you need to succeed. What You Will Learn: Throughout this course, you will delve into a wide range of essential topics and modules. Starting with an induction form, you will progress through units such as understanding roles, responsibilities, and relationships in education and training. You will explore legislation, regulatory requirements, and codes of practice, promoting equality, valuing diversity, and promoting appropriate behaviour and respect for others. Furthermore, you will gain insights into learner needs and points of referral, identifying inequality, promoting inclusion, and understanding safeguarding, preventing duty, and British values. The course also covers micro-teaching, inclusive teaching and learning approaches, theories of learning, communication skills, assessment methods, involving learners in the assessment process, and much more. Why Enrol in This Course: By enrolling in the Focus Awards Level 3 Award in Education and Training, you gain access to a top-reviewed course that has been recently updated to meet the latest industry standards. This course is aligned with current educational trends and equips you with the valuable skills and knowledge required to excel in the field. Requirements: No specific prior qualifications or experience are necessary to undertake this Focus Awards Level 3 Award in Education and Training (RQF) course. However, a strong command of the English language, both written and verbal, is essential to benefit from the course content fully. Career Path: Upon completing this Focus Awards Level 3 Award in Education and Training (RQF) course, you will be well-prepared for various rewarding career paths within the education sector. Some potential professions include: Teaching Assistant, £17,000 - £24,000 per annum Adult Education Tutor, £23,000 - £35,000 per annum Private Tutor - Average UK Salary: £20 - £40 per hour Training Coordinator £22,000 - £30,000 per annum Learning and Development Officer- £25,000 - £40,000 per annum Further Education Lecturer- £24,000 - £40,000 per annum Assessor - Average UK Salary- £18,000 - £30,000 per annum Certification: Upon completing the Focus Awards Level 3 Award in Education and Training (RQF) course, you will receive a CPD certificate, demonstrating your commitment to continuous professional development and enhancing your employability in the education sector. Course Curriculum 35 sections • 110 lectures • 08:48:00 total length •Getting Started AET: 00:00:00 •Application Form: 00:00:00 •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •Assignment Preparation Guideline: 00:00:00 •Beginners Guide to Referencing: 00:00:00 •Self-Assessment Grid - Understanding Roles, Responsibilities and Relationships in Education and Training: 00:00:00 •Guidance For Achieving the Unit - Understanding Roles, Responsibilities and Relationships in Education and Training: 00:15:00 •An introduction to the Level 3 Award in Education and Training: 00:30:00 •Teaching Roles, Responsibilities, Relationships and Boundaries in Education and Training: 00:30:00 •Legislation, Regulatory Requirements and Codes of Practice: 00:15:00 •Promoting Equality and Valuing Diversity: 00:25:00 •Promoting Appropriate Behaviour and Respect for Others: 00:20:00 •Learner Needs and Points of Referral: 00:30:00 •Table of Examples of Teaching Roles and Responsibilities: 00:10:00 •Table of Example Boundaries of Teaching: 00:10:00 •The Teaching, Learning and Assessment Cycle: 00:10:00 •Table of Potential Learner Needs and Points of Referral: 00:10:00 •Identifying Inequality: 00:05:00 •Learner Differences: 00:05:00 •Ways to Promote and Advance Equality: 00:15:00 •Ways to Promote Inclusion: 00:10:00 •Safeguarding, Prevent Duty and British Values: 00:20:00 •Tips for Teachers and Trainers: 00:15:00 •Equality and Diversity - Glossary of Terms: 00:25:00 •Teaching, Learning and Assessment Checklist: 00:20:00 •Advancing Equality and Diversity Checklist: 00:20:00 •Pre-Course Assessment Form: 00:00:00 •Action Plan Template for Achievement of The Award: 00:00:00 •Course Evaluation Form: 00:00:00 •Beginner's Guide to Referencing: 00:25:00 •Verbs Used in The Award's Assessment Criteria with Their Meanings: 00:05:00 •Glossary of Educational Terms: 00:25:00 •Educational Abbreviations and Acronyms: 00:15:00 •An introduction to the Level 3 Award in Education and Training: 00:30:00 •Teaching Roles, Responsibilities, Relationships and Boundaries in Education and Training: 00:30:00 •Legislation, Regulatory Requirements and Codes of Practice: 00:30:00 •Promoting Equality and Valuing Diversity: 00:30:00 •Promoting Appropriate Behaviour and Respect: 00:30:00 •Learner Needs and Points of Referral: 00:30:00 •Award in Education and Training Level 3 Workshop Objectives: 00:16:00 •Understanding Roles, Responsibilities and Relationships in Education and Training: 01:38:00 •Self-Assessment Grid - Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training: 00:00:00 •Guidance For Achieving the Unit - Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training: 00:25:00 •Micro Teaching: 00:00:00 •Detailed Guide to Micro-Teaching Session: 00:00:00 •Inclusive Teaching and Learning: 00:30:00 •Teaching, Learning and Assessment Approaches: 00:30:00 •Providing Opportunities for English, Maths, ICT and Wider Skills: 00:30:00 •Theories of Learning: 00:25:00 •Communication: 00:25:00 •Induction, Icebreakers and Ground Rules: 00:30:00 •Creating a Scheme of Work: 00:30:00 •Creating a Session Plan: 00:30:00 •Self-Evaluation and Continuing Professional Development: 00:20:00 •Table of Resources Which Could Be Used for Teaching, Learning and Assessment: 00:05:00 •Table of Teaching and Learning Approaches and Activities: 00:25:00 •Table of Objectives: 00:05:00 •The Environment - Examples of Physical, Social and Learning Aspects: 00:05:00 •Template - Induction Checklist: 00:00:00 •Template - Icebreaker - Bingo: 00:00:00 •Template - Icebreaker - Getting to Know You: 00:00:00 •Template - Rationale for a Scheme of Work: 00:00:00 •Completed Example of a Rationale for a Scheme of Work: 00:15:00 •Template - Scheme of Work: 00:00:00 •Completed Example of a Scheme of Work: 00:05:00 •Template - Session Plan: 00:00:00 •Completed Example of a Session Plan: 00:10:00 •Template - Personal Development Plan: 00:00:00 •Completed Example of a Personal Development Plan: 00:05:00 •Template - Continuing Professional Development (CPD) Record: 00:00:00 •Completed Example of a Continuing Professional Development (CPD) Record: 00:05:00 •Template - Reflective Learning Journal: 00:00:00 •Completed Example of a Reflective Learning Journal: 00:10:00 •Template - Summary and Action Plan: 00:00:00 •Completed Example of a Summary and Action Plan: 00:05:00 •Verbal, Listening, Non-Verbal and Written Communication Skills Checklist: 00:15:00 •Inclusive Teaching and Learning: 00:45:00 •Teaching, Learning and Assessment Approaches: 00:45:00 •Providing opportunities for English, Maths, ICT and Wider Skills: 00:45:00 •Theories of Learning: 00:45:00 •Communication: 00:30:00 •Induction, Icebreakers and Ground Rules: 00:35:00 •Creating a Scheme of Work: 00:45:00 •Devising an Inclusive Teaching and Learning Plan (Session Plan): 00:45:00 •Self-Evaluation and Continuing Professional Development: 00:45:00 •Understanding and Using Inclusive Teaching and Learning Approaches in Education and Training: 01:41:00 •Self-Assessment Grid - Understanding Assessment in Education and Training: 00:00:00 •Guidance For Achieving The Unit - Understanding Assessment in Education and Training: 00:10:00 •Assessment Types: 00:10:00 •Assessment Methods: 00:05:00 •Involving Learners and Others in the Assessment Process: 00:12:00 •Making Assessment Decisions and Providing Feedback: 00:35:00 •Record Keeping: 00:20:00 •Table of Assessment Methods, Approaches and Activities: 00:10:00 •Table of Assessment Types: 00:15:00 •Table of Advantages and Limitations of Peer and Self Assessment: 00:10:00 •Table of Example Teaching Records: 00:10:00 •Assessor Roles and Responsibilities: 00:05:00 •A Full Set of Assessment Record Templates: 00:00:00 •Completed Example of A Full Set of Assessment Records: 00:25:00 •Assessment Types: 00:45:00 •Assessment Methods: 00:35:00 •Involving Learners and Others in the Assessment Process: 00:45:00 •Making Assessment Decisions and Providing Feedback: 00:45:00 •Record Keeping: 00:30:00 •Understanding Assessment in Education and Training: 00:31:00 •Assignments: 00:00:00 •Resubmission: 00:00:00 •Submit Your Assignments: 00:00:00

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