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185 Communication Skills courses in Peterlee

Sales closing and price negotiation skills (In-House)

By The In House Training Company

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

Sales closing and price negotiation skills (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Introduction to sales (In-House)

By The In House Training Company

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Introduction to sales (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Commercial awareness for technical people (In-House)

By The In House Training Company

The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion

Commercial awareness for technical people (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Lead, Empower & Thrive

By Genos International Europe

An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.

Lead, Empower & Thrive
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Asthma Awareness

By Prima Cura Training

This course aims to raise awareness about the triggers, signs and symptoms, and preventive measures to better manage and support people living with asthma.

Asthma Awareness
Delivered In-PersonFlexible Dates
Price on Enquiry

Educators matching "Communication Skills"

Show all 4
Mangates

mangates

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Communicators Training Associates Ltd

communicators training associates ltd

5.0(3)

Newton Aycliffe

Communicators Training Associates Limited is an independent training provider based in Newton Aycliffe, County Durham with training facilities on site. We also deliver at outreach centres in Spennymoor, Crook and Darlington. In addition to the programmes we support, we provide ‘drop in’ sessions and host ‘information days’ at all our locations and more recently have launched our ‘virtual learning platform’ to enable everyone to learn from home. We have built an excellent reputation for giving a quality support offer to those who come to our sessions using a mix of classroom based activities on both a one-to-one and group-based setting, coupled with high quality online learning to help learners gain qualifications improving their life chances through gaining personal skills, moving to further learning, taking up volunteering opportunities and securing employment. Our employed learners tell us that the skills they learn during their time with us helps them progress in their job role. With flexibility in mind Communicators hosts a virtual learning platform providing e-learning to those individuals who want to study from home or their workplace. The Company was set up by our Managing Director Isobel Currie in 1999, and the following year we secured a contract for supported online learning with Ufi/learndirect. Initially set up to accommodate ICT training needs for companies across the North East, we rapidly widened the scope and range of our programmes to include NVQs in Management, Advice and Guidance, Administration, Customer Service, and Cleaning,; at the same time we introduced accredited programmes in Maths, English, Work Skills, Personal and Social Skills and Customer Service. Over the last 18 months we have further expanded the offer to include CSCS (for construction) and a suite of Community Learning Programmes called ‘My Future Matters’ which have been devised to support those who are furthest away from employment to find appropriate and sustainable work. Isobel maintained a continuous relationship with learndirect up until July 2017, becoming one of the longest serving members of the then network and securing several major, national quality and performance achievement awards on a regular basis including ‘Learner Support Staff’; Working with Employers’, Moving Learners into Work’ and overall ‘Best Delivery Centre. An enduring theme throughout this time has been the support given to the local community, DWP and Job Centres, various local charities, many, many employers and Her Majesty’s Prison Service in Durham. Since the closure of learndirect, Communicators has gone on to secure new contracts to support the continuation of the service with System Group, Durham County Council and most recently was awarded a Prime Contract with Tees Valley Combined Authority. Isobel believes that the success of Communicators is based on the dedicated team of Tutors and Administrators who are trained to a high standard to support our learning provision. A high proportion started their journey with Communicators as volunteers, some are former learners and all have gone on to become very valued members of a thriving team. Everyone in the Team put our learners at the heart of the operation with the genuine and embedded aim to help every learner achieve their full potential - whether they are employed or unemployed. We believe that by living and breathing our Values, each and everyone of us look to make our Vision a reality. We have successfully retained the Matrix accreditation validating the quality of our Information, Advice and Guidance services since inception. During our recent re-assessment, learners interviewed commented on the willingness of staff to provide encouragement and support tailored to them as individuals. This support was felt to be delivered by approachable, non-judgmental staff who are committed to ensuring learners achieve their goals. The weekly Assessment Days and IAG provided throughout a stay with Communicators ensures they are very clear about their learning pathway and options. There were also numerous examples provided about the difference the support had made to them, particularly helping to overcome mental health problems and lack of confidence and self-esteem. Learners interviewed were very clear about what they could expect from Communicators, and were very complimentary about our company. Many of them shared their own stories of how we had made an impact on their lives, with some saying: ‘I don’t think I would still be around if I hadn’t come to Communicators.’ ‘They really do sit and listen to you’. ‘They spend lots of time getting to know you, it’s a relaxed atmosphere and I don’t want to go home at the end’. ‘You spend a lot of time talking about your goals and aspirations, they are always positive’ ‘They make you aware of the choices and guide you, I was adamant I wanted to do IT but when we sat and talked about Maths and English, I realised it would be easier if I got those qualifications first.’ ‘I can’t believe how far I’ve come in a short period of time.’ ‘I’ve got dyslexia and they have helped me understand what it is and how it affects me, I’m getting lots of support.’ ‘Lots of encouragement, you are accepted for who you are, made to feel straight away part of the group.’ ‘Whenever I’ve not understood or struggled, the tutors have been there to guide me through, without them I wouldn’t have progressed as well.’