12236 Communication courses

Duration 5 Days 30 CPD hours This course is intended for This class is designed for experienced BizTalk Server Developers who have at least one year of hands-on experience developing BizTalk Server applications. Overview In this 5-day course, you will learn how to apply best practices and design patterns to build smarter BizTalk Server applications. Furthermore, this course provides extensive coverage of BizTalk Server's extensibility, including such topics as: custom functoids, custom pipeline components, and invoking external .NET methods. This course is designed specifically for experienced BizTalk Server developers and focuses on best practices & pattern-based design while pulling back the curtain on some of BizTalk Server's eccentricities. Review of BizTalk Server Fundamentals The BizTalk Server Architecture Inner Workings of the Messaging Engine Messaging Engine Deep Dive Two-way Messaging Without Orchestrations Designing and Testing Schemas Schema Design Enabling Unit Testing for BizTalk Projects Data Translation and Transformation Custom Data Transformation Creating Custom Pipeline Components Working with Message Interchanges Debatching Message Interchanges Advanced Concepts of WCF Adapters Connecting to External Systems Using WCF LOB Adapters in BizTalk Server Publishing and Consuming WCF and RESTful Services Overview of Service Integration Using WCF Implementing WCF Services Preprocessing Messages with IIS Modules Consuming Services Advanced Orchestration Communication Patterns Orchestration Engine Deep Dive Splitting and Aggregating Messages using Orchestrations Orchestration Communication Bridging the Synchronous/Asynchronous Gap Across Multiple Channels Correlating Messages in Orchestration Instances Building Convoy Orchestrations Handling Orchestration Faults and Exceptions Exception Handling in Orchestrations Implementing Transactions and Compensation Creating Transactional Processes Designing Custom Tracking Models for BizTalk Applications Introduction to Business Activity Monitoring Enabling Business Activity Monitoring Extending BAM Beyond BizTalk Building Declarative Logic Using the Business Rules Engine Concepts of Declarative Logic Fundamentals of BizTalk BRE Integrating Policies with BizTalk Advanced Concepts of the Business Rules Engine Advanced Business Rule Concepts Working with Advanced Facts Integrating Across Business Boundaries Using Parties, Roles, and EDI Port Binding Option Review Role-Based Integration What is EDI? Enabling EDI-Based Messaging

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Feeling overwhelmed by stress and anxiety? You're not alone. In the UK, 1 in 6 adults experiences a common mental health problem each year. The good news is that you can get help, and our Cognitive Behavioural Therapy (CBT) package will assist you in getting it. This Certificate in Cognitive Behavioural Therapy at QLS Level 3 course is endorsed by The Quality Licence Scheme Enhance mental well-being through our comprehensive Cognitive Behavioural Therapy course. Master the core principles of CBT, learn to identify and challenge unhelpful thinking patterns, and develop effective coping mechanisms for anxiety and stress. You'll also explore advanced techniques for tackling specific issues like phobias, OCD, and depression. Join this Cognitive Behavioural Therapy course to Start your journey to a happier, healthier mind today. Learning Outcome of this Cognitive Behavioural Therapy Course: Identify and challenge unhelpful thinking patterns. Develop effective coping mechanisms for anxiety and depression. Apply Cognitive Behavioural Therapy CBT principles to support yourself and others. Understand the fundamentals of counselling and psychology. Learn how to provide mental health first aid in the workplace. Enhance your communication and interpersonal skills. Why Choose Our Cognitive Behavioural Therapy Course: Get instant access to this course. Learn from anywhere in the world Affordable and simple to understand Entirely online, interactive lesson with voiceover audio Lifetime access to the course materials 24/7 tutor support Here is the Breakdown of the Cognitive Behavioural Therapy (CBT) Course Module 01: Introduction To CBT Module 02: CBT Theories And Principles Module 03: CBT Tools And Strategies Module 04: CBT Process Module 05: CBT For Personal Growth Module 06: Overcoming Anxiety And Depression Module 07: CBT For Children With Autism Assessment Process You have to complete the assignment questions given at the end of the Cognitive Behavioural Therapy course and score a minimum of 60% to pass each exam. After passing the Certificate in Cognitive Behavioural Therapy at QLS Level 3 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Cognitive Behavioural Therapy This Cognitive Behavioural Therapy Course is suitable for everyone. Requirements You will not need any prior background or expertise to enrol in this Cognitive Behavioural Therapy course. Career path Cognitive Behavioural Therapy This Cognitive Behavioural Therapy Course will allow you to kickstart or take your career in the related sector to the next stage. Therapist Counsellor Mental health worker Support worker Life coach Consultant Certificates CPDQS Accredited PDF Certificate Digital certificate - £10 CPDQS Accredited Hard copy certificate - £29 Certificate in Cognitive Behavioural Therapy at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Cognitive Behavioural Therapy at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for International Delivery

Unlock the power of mathematics and pave the way for academic and professional success with our Functional Skills Maths Level 2 course. Designed to provide a comprehensive understanding of key mathematical concepts, this course equips learners with the essential skills needed to excel in both academic and real-world settings.

Overview This comprehensive course on Business English Perfection Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Business English Perfection Course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Business English Perfection Course. It is available to all students, of all academic backgrounds. Requirements Our Business English Perfection Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 10 lectures • 00:34:00 total length •Introduction: 00:01:00 •Greetings: 00:04:00 •Management Speak Part 1: 00:03:00 •Management Speak Part 2: 00:06:00 •Debate: 00:02:00 •Applying for a Job: 00:04:00 •Job Interviews Part 1: 00:03:00 •Job Interviews Part 2: 00:05:00 •Emails: 00:04:00 •Recap: 00:02:00

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Diabetes Awareness Course provides a comprehensive understanding of both Type 1 and Type 2 diabetes, crucial in today's modern world where the prevalence of diabetes is escalating rapidly. This course equips individuals with essential knowledge, covering a wide array of topics such as the glossary of diabetes terms, prediabetes, gestational diabetes, hyperglycaemia, and hypoglycaemia among others. With the prevalence of diabetes reaching alarming levels, the need for educated individuals in managing and raising awareness about the condition has become paramount. Upon completion, learners gain valuable skills highly sought after in the job market, especially in the UK where healthcare sectors actively seek professionals with expertise in diabetes management. Job opportunities range from diabetes educators to healthcare assistants, with salaries averaging around £25,000 to £30,000 per annum. The advantage of this course lies in its increasing demand, as the healthcare sector continuously expands to meet the growing needs of diabetic patients, with job opportunities expected to rise by 15% over the next decade. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Glossary of Diabetes Terms Module 02: What is Diabetes Module 03: Other Types of Diabetes Module 04: Prediabetes Module 05: Gestational Diabetes Module 06: Hyperglycaemia and Hyperosmolar Hyperglycaemic State Module 07: Hypoglycaemia Module 08: Type 2 Diabetes Module 09: Type 2 Diabetes Treatments Module 10: The Diabetes Challenge Module 11: Level 3 Supervising Food Safety in Catering Learning Outcomes: Define and comprehend key diabetes terminology for effective communication. Understand the fundamental concepts and types of diabetes mellitus. Recognize and differentiate between various forms of diabetes, including prediabetes. Identify and manage gestational diabetes during pregnancy for optimal health. Demonstrate knowledge of hyperglycaemia and hypoglycaemia symptoms and treatments. Evaluate and implement treatments for type 2 diabetes effectively. Who is this course for? Healthcare professionals seeking comprehensive condition awareness. Individuals diagnosed with or at risk of developing diabetes. Nutritionists and dietitians aiming to enhance diabetes management skills. Parents and caregivers of individuals living with diabetes. Public health workers involved in diabetes prevention and education. Requirements There are no requirements needed to enrol into this Diabetes (Type 1 and Type 2) Awareness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Diabetes (Type 1 and Type 2) Awareness course. Career path Diabetes Specialist Nurse - £24K to 45K/year. Clinical Dietitian - £25K to 38K/year. Diabetes Educator - £22K to 35K/year. Health Promotion Specialist - £21K to 36K/year. Nutritionist - £20K to 32K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock a world of opportunities in the dynamic retail industry with our comprehensive Certificate on Retail Associate. Whether you're just starting out or looking to advance your career, this course provides the essential skills and knowledge needed to excel in retail environments. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The "Certificate on Retail Associate" course equips learners with essential skills for a successful career in retail. Participants will understand the key qualities needed to excel as a retail associate and gain insights into consumer behavior, which is crucial for providing excellent customer service. The course emphasizes effective communication with customers and mastering the sales process, including handling transactions at the checkout. Learners will explore retail psychology, consumer rights, and health and safety practices specific to retail environments. Additionally, the course covers the fundamentals of in-store and exterior design, as well as visual merchandising techniques. Management skills are also included to help future retail associates lead their teams effectively. By the end of the course, participants will be able to identify and capitalize on trends, ensuring they can meet and exceed customer expectations in any retail setting. Course Curriculum Module 01: Introduction to Retail Associate Module 02: The Qualities of a Retail Associate Module 03: Importance of Consumer Behaviour Module 04: The Importance of Communicating with Customers Module 05: The Sales Process and Dealing with Customers at the Checkout Module 06: Retail Psychology Module 07: Consumer Rights Act Module 08: Health and Safety for Retail Stores Module 09: In-store Design Module 10: Exterior Design Module 11: Introduction to Visual Merchandising Module 12: Management Skills for Leading Your Team Module 13: Taking Trends and Targeting Customers Effectively Learning Outcomes: Understand the role and responsibilities of a retail associate. Identify key qualities required for successful retail associates. Recognize the significance of consumer behaviour in retail settings. Communicate effectively with customers to enhance their shopping experience. Apply knowledge of the sales process at the checkout. Implement health and safety standards in retail environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking entry-level retail positions. Retail staff aiming to improve their skills. Those interested in consumer behaviour. Aspiring retail team leaders and managers. People interested in visual merchandising. Career path Retail Sales Associate Customer Service Representative Visual Merchandiser Retail Store Manager Sales Assistant Retail Team Leader Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Have you ever envisioned yourself as a guardian of health and safety in the dynamic landscape of healthcare? Embark on a transformative journey with our Advanced Diploma in Health & Safety at QLS Level 7, a meticulously curated course bundle comprising 11 QLS endorsed CPD accredited courses. Immerse yourself in the intricate tapestry of healthcare with courses ranging from Health & Safety and Wellbeing in Care to Medical Law and Public Health and Safety. Each course is meticulously crafted to elevate your understanding of health and safety in diverse healthcare settings. This course bundle is a testament to our commitment to providing top-notch education, ensuring that you are well-versed in the nuances of maintaining a safe and secure environment in the healthcare sector. This Advanced Diploma in Health & Safety at QLS Level 7 course bundle is designed to empower individuals aspiring to make a difference in the healthcare realm by instilling a profound understanding of health and safety principles. Through a holistic approach, learners will gain insights into essential aspects such as care planning, safeguarding vulnerable adults, and the control and administration of medicines. By the end of the course, participants will emerge with a robust skill set, ready to contribute to the enhancement of health and safety practices within healthcare organisations. QLS Endorsed Course: Course 01: Advanced Diploma in Health & Safety at QLS Level 7 CPD QS Accredited Courses: Course 02: Health and Social Care Management Course 03: Level 2 Health and Safety in the Workplace Course 04: Medical Law Course 05: Nursing Assistant Diploma Course 06: Domiciliary Care Support Worker Course 07: End of Life Care Course Course 08: Safeguarding Vulnerable Adults Training (Level 1) Course 09: Control and Administration of Medicines Online Training Course Course 10: Care Planning and Record Keeping | Health & Safety Online Course Course 11: Communication & Information Handling in Care Course 12: Public Health and Safety Learning Outcomes: Demonstrate an in-depth understanding of health and safety regulations in care settings. Acquire a comprehensive knowledge of health and social care management principles. Apply Level 2 Health and Safety guidelines in a workplace context. Navigate the complexities of medical law within the healthcare landscape. Develop proficiency as a nursing assistant with a comprehensive diploma. Master the intricacies of end-of-life care, focusing on ethical considerations. Embark on a journey of intellectual growth with our Advanced Diploma in Health & Safety at QLS Level 7. This comprehensive course bundle, consisting of 11 QLS endorsed CPD accredited courses, delves into the heart of health and safety in the healthcare domain. Engage with thought-provoking courses that cover diverse topics, from the nuances of care planning to the critical aspects of public health and safety. This course equips you with the knowledge and expertise needed to navigate the complexities of healthcare, ensuring you emerge as a competent and informed professional. Join us in shaping a safer, healthier future for all. Take the next step in your career. Enrol now and become a beacon of health and safety in the healthcare sector! Certificate of Achievement: QLS-endorsed courses are designed to provide learners with the skills and knowledge they need to succeed in their chosen field. The Quality Licence Scheme is a distinguished and respected accreditation in the UK, denoting exceptional quality and excellence. It carries significant weight among industry professionals and recruiters. Upon completion, learners will receive a Free Premium QLS Endorsed Hard Copy Certificate titled 'Advanced Diploma in Health & Safety at QLS Level 7' & 11 Free CPD Accredited PDF Certificates. These certificates serve to validate the completion of the course, the level achieved, and the QLS endorsement. Please Note: NextGen Learning is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Advanced Diploma in Health & Safety at QLS Level 7 bundle is ideal for: Aspiring healthcare professionals seeking a deep understanding of health and safety principles. Individuals aiming to enhance their career prospects in the healthcare sector. Those involved in care planning and record-keeping roles. Professionals aspiring to contribute to public health and safety initiatives. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Health and Safety Manager - £35K to 60K/year. Senior Care Coordinator - £28K to 45K/year. Compliance Officer in Healthcare - £30K to 50K/year. Healthcare Administrator - £25K to 40K/year. Nursing Supervisor - £32K to 55K/year. Public Health Specialist - £40K to 70K/year. Certificates CPD Quality Standard Certificate Digital certificate - Included Free 11 CPD Accredited PDF Certificates. QLS Endorsed Certificate Hard copy certificate - Included

Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don't know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Description: Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.  Who is the course for? Call centre agents or customer service representatives who need to acquire skills for their profession. People who are interested in call centre customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Call Centre & Customer Service Training Course would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Want to treat people with psychological problems? Or are you interested in Psychotherapy for helping others? Join the Level 2 Certificate in Psychotherapy course and starts assisting others. Psychotherapy refers to the treatment of the mental or emotional disorder or maladjustment by psychological means especially involving verbal communication such as psychoanalysis, nondirective psychotherapy, re-education, or hypnosis. The course explains the theoretical concepts, approaches to psychotherapy and shows how the theories are applied in the modern counselling system. The course also helps you to understand whether the profession of psychotherapy is right for you or not. Upon completion, you will be able to work as an independent counsellor and ready to apply the acquired knowledge in treating people. Who is the course for? Anyone who wants to work as a therapist in the future Anyone who wants to use the knowledge of Psychotherapy in their work Anyone who is curious what Psychotherapy is! Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the course Psychotherapy Promo FREE 00:02:00 About the Instructor FREE 00:02:00 About the Course 00:04:00 Understanding Psychotherapy What is Psychotherapy? 00:08:00 A Short Historical Introduction 00:07:00 Psychology, Counselling & Psychotherapy 00:08:00 Where do Psychotherapists work? 00:08:00 Starting Psychotherapy Practice Who Can Benefit from Psychotherapy? 00:08:00 Short-Term Vs Long-Term Therapy 00:08:00 Therapeutic Relationship 00:07:00 Your Potential Clients in Therapy What does the First Psychotherapy Session Involve? 00:08:00 Psychotherapy for Children 00:12:00 Individual and Group Sessions 00:07:00 Family Therapy 00:08:00 Psychodynamic Approach 00:06:00 Different Types of Psychotherapy Unconscious Processes (The Unconscious Mind) 00:08:00 Defense Mechanisms 00:08:00 Humanistic Approach 00:07:00 Cognitive Behavioural Approach (CBT) 00:08:00 Face-to-face Vs 'Online' Psychotherapy 00:08:00 Internet Based Therapy How to Become an 'Online Psychotherapist'? 00:09:00 Thank You and Good Bye! 00:02:00 Resources Resources - Level 2 Certificate in Psychotherapy 00:00:00 Mock Exam Mock Exam - Level 2 Certificate in Psychotherapy 00:20:00 Final Exam Final Exam - Level 2 Certificate in Psychotherapy 00:20:00