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1574 Cloud courses delivered Online

Salesforce Create and Manage Experience Cloud Sites (ADX271)

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Experience Cloud Sites in their organization. As a Salesforce Administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least 6 months of experience using Salesforce. Overview Enable Digital Experiences in your organization. Describe the capabilities of sites and how they work. Create a new Experience Cloud Site for partner sales. Create an Experience Cloud Site for self-service support. Measure a site's success using dashboards. Keep the site active and engaged with native tools. Connect with your employees, customers, and partners using Experience Cloud Sites. In this 1-day class, you?ll discover how to build a branded space where you can share information and collaborate with people who are key to your organization. Our Salesforce experts will walk you through how to enable Digital Experiences in your organization, create sites for partners and customers, and measure and drive audience participation. This class also provides an overview of the Salesforce Experience Cloud Consultant certification exam objectives to help support you on your journey toward earning your credential. Exam Overview Review Exam Topics Review Exam Logistics Digital Experiences Get to Know Experiences Understand How Sites Work Implement Digital Experiences Understand Deployment Types Build Partner Sites Leverage Experience Builder Templates to Quickly Build Sites Security and Customization Understand Site Limits, Licensing, and Users Create and Customize Your Sites with Experience Builder Enable Experience Cloud for Mobile Serve International Audiences with Multilingual Sites Self-Service Sites Understand Self-Service/Public Site Functionality Go Further with Experience Builder Classify Articles, Questions, and Ideas with Data Categories and Knowledge Build a Site Using the Customer Service Template Add CMS Content to Your Site Build Responsive Sites with Experience Builder Templates Success Metrics Measure Success Install Dashboards and Insights from the AppExchange Site Engagement Drive Engagement Moderate Sites Recognize and Reward Member Participation with Reputation Highlight Topic Experts with Knowledgeable People Additional course details: Nexus Humans Salesforce Create and Manage Experience Cloud Sites (ADX271) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Create and Manage Experience Cloud Sites (ADX271) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Salesforce Create and Manage Experience Cloud Sites (ADX271)
Delivered OnlineFlexible Dates
Price on Enquiry

Kafka Streams with Spring Cloud Stream

By Packt

In this course, you will learn to create Kafka Streams microservices using the Spring cloud framework. This is an example-driven course, and you will learn to use Confluent Kafka distribution for all the examples. By the end of this course, you will learn to create Kafka Streams microservices using different types of serializations, Confluent schema registry, and creating stateless and stateful event processing applications.

Kafka Streams with Spring Cloud Stream
Delivered Online On Demand7 hours 26 minutes
£22.99

Your guide to The Cloud

4.4(5)

By The Security Company (International) Limited

Information on the risks and practical advice to address them TSC's eBooks, whitepapers, and reports cover some of the most important risks in information and cyber security — risks that constantly challenge information and cyber security professionals who work tirelessly to reduce them across their organisations and home users alike.

Your guide to The Cloud
Delivered Online On Demand20 minutes
FREE

Certified Data Centre Specialist (CDCS)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is an IT, facilities or data centre operations professional working in and around the data centre and having the responsibility to achieve and improve high-availability and manageability of the data centre. Overview After completion of the course the participant will be able to:? Understand the design life cycle of data centres and the stages involved? Discuss the data centre requirements in great level of detail with vendors, suppliers and contractors to ensure that these requirements are met? Validate design plans, quotes and offers proposed by vendors/contractors? Understand redundancy levels for both the data centre design/setup and maintenance? Understand the various building considerations such as bullet proofing, mitigation of seismic activity, fire ratings and thermal stability? Understand how to install a raised floor that meets requirements, avoiding misalignment, level differences and leakage? Understand how to read a Single Line Electrical Diagram to identify and avoid the most common design issues? Choose the correct UPS and parallel configuration, learn and avoid classic parallel installation mistakes? Understand how to calculate battery banks, validate offered configurations to ensure they meet requirements? Understand what distance to keep to avoid EMF issues for human safety and equipment disturbances? Understand the fundamental cooling setup, CFM, Delta-T and other important factors? Understand contamination factors and limitations? Understand full details of fire suppression options, how to calculate gas content and verify installations? Understand how to measure data centre energy efficiency and how to improve it The course will bring participants to the level of a suitable sparring partner with suppliers. They will be able to verify offers provided by vendors for correctness, effectiveness and efficiency. Data Centre Design/Life Cycle Overview Overview of the phases of a data centre life cycle Planning, re-alignment and continuous improvement Standards and Rating Level Definitions Rating level history Difference between Uptime and TIA-942 Rating level definitions Redundancy options (N+1), 2N, 2(N+1) Concurrent Maintainability/Compartmentalisation Example configurations Substation and feed requirements Maintenance options Operational processes guidelines/standards Skill development Building Considerations Building location considerations Floor and hanging loads requirements Fire rating for walls and glass Blast protection Bullet proofing Forced entry protection Advanced Raised Floor & Suspended Ceiling Raised floor installation guidelines Techniques to install a proper and leveled raised access floor Common mistakes Choosing the right tiles and their locations Seismic-mitigating floor constructions Choosing the correct suspended ceiling Advanced Power Power infrastructure layout; Formulas which you should know for the data centre Single Line Electrical diagrams; how to read to ensure key components are present for protection Over current protection devices (MCB/MCCB/VCB/ACB/Fuses) definitions and what to use where Earth Leakage devices (RCB/RCD/ELCB/GFCI/ALCI/RCBO), definitions and what to use where Sizing of protective components Lightning strikes and surge protection devices (TVSS/SPD), how they operate, where to use and how to install Power cabling and cable run considerations PDU/DB setup and minimum requirements Generators; Generator types: Standy/Prime/Continuous Component make up and functions Fuel storage and calculation Paralleling of gen-sets Generator room/area requirements UPS Systems; Required specifications for UPS systems How to read data sheets and select the correct UPS Requirements for parallel configurations and avoid pitfalls such as single point of failures How parallel installation should be done, classic mistakes made by installers and how to avoid these Harmonic Filters; Active/Passive filters and their application Battery Banks; Battery bank terminology Designing battery banks, how to calculate, and double check the battery bank to be installed Battery charging pitfalls and ensuring the right charger is being installed and used Using parallel battery banks; how to properly install them, limitations and risks when using batteries in parallel How to test batteries correctly and make decisions on cell/block or string replacement Battery casing choices; ABS, V0, V1, V2 Alternative energy storage; flywheel, re-usable cell, compressed air UPS, etc. Advanced Electro Magnetic Fields Sources of EMF Difference between single, three phase and bus-bar EMF Options available to measure EMF and how to interpret the results from single-axes and composite measurements Guidance on safe distance for equipment and humans Calculation of EMF attenuation factor for shielding material permeability and saturation factors Advanced Cooling Important definitions; dry-bulb, wet-bulb, dew-point, RH, sensible and latent heat Psychometric chart and ASHRAE recommendations Environmental class definitions and thermal specifications Temperature/humidity measurements guideline Heat dissipation methods Altitude impact on temperature intake to ICT equipment Floor plan setup for effective cooling Differences in tile surface and supporting structure and the air-flow performance impact Rack door construction and the flow performance impact Equipment Delta-T and its impact Optimising air flow Thermal units conversions Calculations for air volume displacement (CFM/CMH) Cooling capacity calculations Air-conditioning selection De- / humidifying options Air conditioning efficiency SHR impact on cost saving Efficiency indicator New cooling principle and techniques (Submerged, VSD/VRF/ECF/water- and air side economisers) Redundancy guidelines for air-conditioners avoiding classic misconceptions and mistakes for meeting ANSI/TIA-942 compliant designs Installation requirements Connections to fire panel and EPO Commissioning of air conditioners Set points and calibration CFD (Computational Fluid Dynamics) Advanced Fire Protection The fire triangle and elements to stop a fire Detection systems in detail (VESDA, VIEW, smoke sensors) Considerations for installation of sensors Proper testing of smoke sensors Water based systems i.e. deluge, wet-pipe, dry-pipe, pre-action and why most of them don't work and how to detect this Details on Inert and Halocarbon systems and how to select the correct system for your data centre How to calculate the gas content ensuring the appropriate level is installed to suppress the fire including safety considerations Other requirements for gas systems such as release times, hold times, pipe install requirements and other important factors Requirements for the fire detection panel Installation verification, methods, what to check and how New advanced fire suppression technologies Design and Install Scalable Networking Cabling System ANSI/TIA942 cabling structure topology ToR, EoR Design Intelligent patching systems Installation best practice such as routing, bending radius, separation from power, containment fill ratio, fiber link loss calculator, bonding and grounding requirement Standard for telecommunications labeling and administration Environmental Specifications and Contamination Control Acoustic noise effects, regulations, specifications and limits Data centre contaminations and classifications Measurements, standards and limits Preventive measures and avoidance Data Centre Efficiency Business drivers to go Green High-availability or Green? Green guidelines and standards How to measure it and what are acceptable numbers compared to the general industry PUE classes defined by Green Grid and issues with PUE Techniques for saving energy in all parts of the data centre i.e. application/system level, cooling, power distribution Mock ExamEXAM: Certified Data Centre Specialist

Certified Data Centre Specialist (CDCS)
Delivered Online
£2,050

Applied Machine Learning with BigQuery on Google Cloud

By Packt

Learn to design, plan, and scale cloud implementations with Google Cloud Platform's BigQuery. This course will walk you through the fundamentals of applied machine learning and BigQuery ML along with its history, architecture, and use cases.

Applied Machine Learning with BigQuery on Google Cloud
Delivered Online On Demand2 hours 28 minutes
£19.99

From Data to Insights with Google Cloud Platform

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Data Analysts, Business Analysts, Business Intelligence professionals Cloud Data Engineers who will be partnering with Data Analysts to build scalable data solutions on Google Cloud Platform Overview This course teaches students the following skills: Derive insights from data using the analysis and visualization tools on Google Cloud Platform Interactively query datasets using Google BigQuery Load, clean, and transform data at scale Visualize data using Google Data Studio and other third-party platforms Distinguish between exploratory and explanatory analytics and when to use each approach Explore new datasets and uncover hidden insights quickly and effectively Optimizing data models and queries for price and performance Want to know how to query and process petabytes of data in seconds? Curious about data analysis that scales automatically as your data grows? Welcome to the Data Insights course! This four-course accelerated online specialization teaches course participants how to derive insights through data analysis and visualization using the Google Cloud Platform. The courses feature interactive scenarios and hands-on labs where participants explore, mine, load, visualize, and extract insights from diverse Google BigQuery datasets. The courses also cover data loading, querying, schema modeling, optimizing performance, query pricing, and data visualization. This specialization is intended for the following participants: Data Analysts, Business Analysts, Business Intelligence professionals Cloud Data Engineers who will be partnering with Data Analysts to build scalable data solutions on Google Cloud Platform To get the most out of this specialization, we recommend participants have some proficiency with ANSI SQL. Introduction to Data on the Google Cloud Platform Highlight Analytics Challenges Faced by Data Analysts Compare Big Data On-Premises vs on the Cloud Learn from Real-World Use Cases of Companies Transformed through Analytics on the Cloud Navigate Google Cloud Platform Project Basics Lab: Getting started with Google Cloud Platform Big Data Tools Overview Walkthrough Data Analyst Tasks, Challenges, and Introduce Google Cloud Platform Data Tools Demo: Analyze 10 Billion Records with Google BigQuery Explore 9 Fundamental Google BigQuery Features Compare GCP Tools for Analysts, Data Scientists, and Data Engineers Lab: Exploring Datasets with Google BigQuery Exploring your Data with SQL Compare Common Data Exploration Techniques Learn How to Code High Quality Standard SQL Explore Google BigQuery Public Datasets Visualization Preview: Google Data Studio Lab: Troubleshoot Common SQL Errors Google BigQuery Pricing Walkthrough of a BigQuery Job Calculate BigQuery Pricing: Storage, Querying, and Streaming Costs Optimize Queries for Cost Lab: Calculate Google BigQuery Pricing Cleaning and Transforming your Data Examine the 5 Principles of Dataset Integrity Characterize Dataset Shape and Skew Clean and Transform Data using SQL Clean and Transform Data using a new UI: Introducing Cloud Dataprep Lab: Explore and Shape Data with Cloud Dataprep Storing and Exporting Data Compare Permanent vs Temporary Tables Save and Export Query Results Performance Preview: Query Cache Lab: Creating new Permanent Tables Ingesting New Datasets into Google BigQuery Query from External Data Sources Avoid Data Ingesting Pitfalls Ingest New Data into Permanent Tables Discuss Streaming Inserts Lab: Ingesting and Querying New Datasets Data Visualization Overview of Data Visualization Principles Exploratory vs Explanatory Analysis Approaches Demo: Google Data Studio UI Connect Google Data Studio to Google BigQuery Lab: Exploring a Dataset in Google Data Studio Joining and Merging Datasets Merge Historical Data Tables with UNION Introduce Table Wildcards for Easy Merges Review Data Schemas: Linking Data Across Multiple Tables Walkthrough JOIN Examples and Pitfalls Lab: Join and Union Data from Multiple Tables Advanced Functions and Clauses Review SQL Case Statements Introduce Analytical Window Functions Safeguard Data with One-Way Field Encryption Discuss Effective Sub-query and CTE design Compare SQL and Javascript UDFs Lab: Deriving Insights with Advanced SQL Functions Schema Design and Nested Data Structures Compare Google BigQuery vs Traditional RDBMS Data Architecture Normalization vs Denormalization: Performance Tradeoffs Schema Review: The Good, The Bad, and The Ugly Arrays and Nested Data in Google BigQuery Lab: Querying Nested and Repeated Data More Visualization with Google Data Studio Create Case Statements and Calculated Fields Avoid Performance Pitfalls with Cache considerations Share Dashboards and Discuss Data Access considerations Optimizing for Performance Avoid Google BigQuery Performance Pitfalls Prevent Hotspots in your Data Diagnose Performance Issues with the Query Explanation map Lab: Optimizing and Troubleshooting Query Performance Advanced Insights Introducing Cloud Datalab Cloud Datalab Notebooks and Cells Benefits of Cloud Datalab Data Access Compare IAM and BigQuery Dataset Roles Avoid Access Pitfalls Review Members, Roles, Organizations, Account Administration, and Service Accounts

From Data to Insights with Google Cloud Platform
Delivered OnlineFlexible Dates
Price on Enquiry

Certified Cloud Computing & IT Security Training

By iStudy UK

Cloud Computing and everything you need to know about security in the online world Do you have too much data to store and not enough space to manage all of them? Do you want to protect your valuable information online? Then this course might just be what you are looking for. Cloud computing is the delivery of computing services - servers, storage, databases, networking, software, analytics and more - over the Internet ('the cloud'). Companies offering these computing services are called cloud providers and typically charge for cloud computing services based on usage, similar to how you're billed for gas or electricity at home. Training in Security is a crucial enabler to instill a culture of awareness and to protect your business from internal and external Cyber Threats. This Course is designed to give you all the information regarding Cyber Security and how to protect yourself online. It will teach you about the benefits of cloud computing and the typpes of cloud services. So what are you waiting for! Take the course. Course Highlights Certified Cloud Computing & IT Security Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Cloud Computing & IT Security Training into 30 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Cloud Computing & IT Security Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Cloud Computing & IT Security Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Cloud Computing & IT Security Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Cloud Computing What Is Cloud Computing? FREE 00:15:00 Benefits Of Cloud Computing FREE 01:00:00 Is Cloud Computing Really Secure? 01:00:00 The Concept of Public Cloud 00:30:00 The Concept of Private Cloud 00:30:00 Hybrid Cloud and It's Advantages 00:30:00 Types of Cloud for Your Business 00:30:00 Key Features of Cloud Computing 01:00:00 How Cloud Computing Can Revolutionize Your Business? 00:30:00 Wrapping Up 00:15:00 Data Protection Why Internet Marketers Need More Protection FREE 01:00:00 You Can't Be Anonymous FREE 00:15:00 Start With Basic Security Measures 01:00:00 Using Disclaimers 01:00:00 Proper Use Of Email 01:00:00 Protecting Product Rights 01:00:00 Protecting Your Website 01:00:00 Terms Of Use Or Service 00:30:00 Privacy Policy 01:00:00 IT Security Spyware Can Destroy 00:30:00 How Does Spyware Spread? 00:30:00 How To Remove Spyware 00:30:00 Anti Spyware Program 01:00:00 The Anti Anti-Spyware Programs 00:15:00 Research And Learn More 00:15:00 Choosing The Best Anti Spyware Tool 01:00:00 Computer Security And Spyware 01:00:00 The Programs To Avoid 00:15:00 Is It Legal? 00:15:00 Checklist Of Protection 00:15:00 Mock Exam Mock Exam- Certified Cloud Computing & IT Security Training 00:30:00 Final Exam Final Exam- Certified Cloud Computing & IT Security Training 00:30:00

Certified Cloud Computing & IT Security Training
Delivered Online On Demand20 hours 30 minutes
£25

Salesforce Build and Analyze Customer Journeys using Marketing Cloud (MKT101)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This class is designed for email digital marketers who manage the email channel for their organization. Whether you are new to Marketing Cloud or looking for tips on how to improve your existing customer journeys, this class is a great place to start. No prior knowledge of Marketing Cloud is needed. Overview When you complete this course, you will be able to: Explain compliance concepts to ensure optimal deliverability. Use tools within Marketing Cloud to uphold deliverability standards. Utilize Email Design best practices to ensure the best customer experience. Develop effective, relevant messages using Content Builder. Design and test different delivery methods and options when sending an email message. Design and execute customer journeys using automation tools within Marketing Cloud. Differentiate the use cases for different automation activities in Automation Studio and Journey Builder. Define fundamental data management and structure terminology. Use data segmentation tools to create targeted emails. Apply a simple data model concept to a real-world scenario. Define subscriber statuses, unsubscribe methods, and preferences. Analyze marketing campaigns using common KPIs. Solve a common marketing problem using troubleshooting guidance. Prioritize testing methods and tools to ensure quality control. Explain fundamental account and sending administration. Know where to go for more information, guidance, and support. Describe capabilities across the platform. Start your journey to becoming a Marketing Cloud Specialist. In this 5-day, expert-led class, you will learn how to build customer journeys within Marketing Cloud. Our team of Marketing Cloud pros will walk you through best practices related to executing, monitoring, and analyzing your journeys, arming you with the tools and know-how to design personalized journeys and engage with your customers in a whole new way. Course Outline Introduction to Salesforce Marketing Cloud Administration Subscriber and Data Management Email Message Design and Creation Message Testing, Delivery, and Email Marketing Best Practices Marketing Automation Analytics and Troubleshooting Summary

Salesforce Build and Analyze Customer Journeys using Marketing Cloud (MKT101)
Delivered OnlineFlexible Dates
Price on Enquiry

Preparing for the Professional Cloud Architect Examination

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for the following participants: Cloud professionals who intend to take the Professional Cloud Architect certification exam. Overview Candidates will be able to identify skill gaps and further areas of study. Candidates will also be directed to appropriate target learning resources. Students in this course will prepare for the Professional Cloud Architect Certification Exam. They will rehearse useful skills including exam question reasoning and case comprehension, tips and review of topics from the Infrastructure curriculum. Understanding the Professional Cloud Architect Certification Position the Professional Cloud Architect certification among the offerings Distinguish between Associate and Professional Provide guidance between Professional Cloud Architect and Associate Cloud Engineer Describe how the exam is administered and the exam rules Provide general advice about taking the exam Sample Case Studies MountKirk Games Dress4Win TerramEarth Designing and Implementing Review the layered model from Design and Process Provide exam tips focused on business and technical design Designing a solution infrastructure that meets business requirements Designing a solution infrastructure that meets technical requirements Design network, storage, and compute resources Creating a migration plan Envisioning future solution improvements Resources for learning more about designing and planning Configuring network topologies Configuring individual storage systems Configuring compute systems Resources for learning more about managing and provisioning Designing for security Designing for legal compliance Resources for learning more about security and compliance Optimizing and Operating Analyzing and defining technical processes Analyzing and defining business processes Resources for learning more about analyzing and optimizing processes Designing for security Designing for legal compliance Resources for learning more about security and compliance Advising development/operation teams to ensure successful deployment of the solution Resources for learning more about managing implementation Easy buttons Playbooks Developing a resilient culture Resources for learning more about ensuring reliability Next Steps Present Qwiklabs Challenge Quest for the Professional CA Identify Instructor Led Training courses and what they cover that will be helpful based on skills that might be on the exam Connect candidates to individual Qwiklabs, and to Coursera individual courses and specializations. Review/feedback of course Additional course details: Nexus Humans Preparing for the Professional Cloud Architect Examination training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Preparing for the Professional Cloud Architect Examination course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Preparing for the Professional Cloud Architect Examination
Delivered OnlineFlexible Dates
Price on Enquiry

Salesforce Administer and Maintain Service Cloud (ADX261)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Salesforce Administer and Maintain Service Cloud (ADX261)
Delivered OnlineFlexible Dates
Price on Enquiry