12 Challenging Behaviour courses in Caterham

Challenging behaviour is causing increasing concern today as many individuals have increasing levels of stress and uncertainty in their lives. Understanding the causes of challenging behaviour is the first step towards finding ways to support individuals and manage their behaviour.

This 2-day course includes interactive classroom training and self-guided learning. Enhance your skills in managing challenging behaviors and aggression. Perfect for healthcare professionals who have previously completed a 3-5 day PMVA training. Book now! Social Media Description: 🔔 PMVA Refresher Course Alert! 🔔 📅 Duration: 2 Days (1 Day Classroom, 1 Day Self-Guided) 🏢 Location: London 👥 Who Should Attend: Healthcare professionals who have completed a 3-5 day PMVA training. 🎯 Key Learning Objectives: Refresh de-escalation techniques and physical intervention skills. Update on current local and national guidelines. Enhance personal safety and relational security. 📜 Certificate: Emailed upon completion. 📌 Topics Covered: Legal Framework PANEL Principle Relational Security Human Rights Approach Post-Incident Procedures And much more! 🌟 Enroll Today! Enhance your skills in managing challenging behaviors and ensure safety in your healthcare setting. Contact us via email, phone, or visit our website to book your place. #PMVA #HealthcareTraining #ViolencePrevention #Deescalation #ProfessionalDevelopment

This course provides learners with the knowledge they need to respond appropriately to behaviours that may challenge, including how to communicate effectively, understand why individuals may display behaviours, and problem solve with the individual.

Most behaviour is learned, this course shows you how some behaviours are dangerous or restricting, and what you can do to help the person, and yourself

Gain a comprehensive understanding of positive behavior support principles, strategies, and techniques with our course. Ideal for educators, caregivers, and professionals working with individuals with developmental disabilities, mental health issues, or behavioral challenges.

Enhance your skills in promoting positive behavior and creating supportive environments for children with our PBS course. Evidence-based practices and collaboration emphasised.

Join Martyn, a recovering addict with over 20 years of sobriety, and Jacky Power, an Advanced Practitioner in addiction, as they blend lived experience with professional expertise to explore the cycle of addiction—and how to break free. With addiction affecting millions worldwide, the need for support and understanding has never been greater. According to the World Health Organisation, an estimated 35 million people suffer from substance use disorders globally, yet only 1 in 7 receive treatment. In the UK alone, around 275,000 adults are in contact with drug and alcohol services each year, highlighting the widespread impact of addiction. Whether you're personally affected by addiction, supporting a loved one, or simply seeking to understand more, this session will offer valuable perspectives and strategies for change.

Book our accredited Prevention and Management of Violence and Aggression (PMVA) in Healthcare course, meeting Restraint Reduction Network (RRN) training standards and BILD Act Certification. Equip yourself with essential skills to prevent and manage violence in healthcare settings effectively.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Gain comprehensive understanding of caring for individuals with psychosis and schizophrenia. Enhance knowledge and skills to provide effective care and support. Designed for caregivers, family members, support workers, and healthcare professionals.