136 CALM courses in Sheffield delivered Live Online

Duration 4 Days 24 CPD hours This course is intended for Primary audience: IT administrators, architects, and business leaders who already manage Nutanix clusters in the datacenter, but who would like more in-depth knowledge of Nutanix datacenter administration. Anyone seeking preparation for the Nutanix Platform Professional (NPP) Advanced certification (in development).Secondary audience: Managers and technical staff seeking more detailed information before making a purchase decision. Overview Protect intellectual property and company data to guarantee business continuity with a complete, advanced data protection strategy.Practice advanced datacenter management procedures using hands on labs.Get the most out of Nutanix systems by maximizing configuration and operation for peak efficiency.Validate new skills by preparing for and completing the Nutanix Platform Professional Advanced certification. The Nutanix AAPM Advanced Administration & Performance Management course is an advanced level training program for experienced Nutanix data center administrators, technicians, and support personnel.The course features comprehensive coverage of performance management for Nutanix clusters, including options for performance optimization, troubleshooting issues and tuning. Learn through hands-on labs to monitor system performance, advanced networking and storage to help optimize data center administration.Advanced Administration explains in detail how to use the major Acropolis services such as Acropolis Block Services (ABS) and Acropolis File Services (AFS). The course also explains how to define and manage assets and applications using Calm, including how to connect to clouds, automation of the Life Cycle Management (LCM) application, and how to implement and configure Self Service Portal and governance.Take advantage of Flash mode to improve system performance as well as how to effectively clone and delete VMs, move them between storage containers, and how to manage VMs (tagging, sizing, migration). Performance ManagementManaging Controller VM ServicesAdvanced Virtual Machine AdministrationImplementing Business Continuity/Disaster RecoveryConfiguring Advanced NetworkingCustomizing Security ServicesManaging Acropolis ServicesPrism Central Management

Learn how to establish deliberate and creative interactions that allow users to navigate a platform in the ways that makes sense to them.

Join Dr. Louise Schofield and Bronwyn Hudson from PREKURE in an insightful webinar as they delve into the transformative world of the coach approach to mental health. This session will explore the essence of the coach approach, shedding light on its significance in fostering mental fitness and supporting clients to thrive. The webinar will cover an introduction to mental health first aid for coaches, a toolkit of lifestyle strategies that can be seamlessly integrated into mental health coaching practices and a brief introduction to the powerful tools and techniques rooted in acceptance and commitment therapy. Participants will gain valuable insights into how these tools can be employed to facilitate positive change and promote mental fitness for clients. By the end of the session, attendees will be equipped with actionable tools that they can immediately apply in their own lives and seamlessly incorporate into their coaching practices. Don't miss this opportunity to elevate your understanding of the coach approach to mental health and enhance your ability to support the well-being of yourself and others. Learning Insights/Outcomes: Define the coach approach to mental health. Explain how you can work with clients to foster mental fitness. List the tools and techniques in a mental health coaching toolbox. This webinar would be suitable for coaches interested in incorporating mental health tools into their coaching and learning about the “coach approach” to mental health. About the hosts Dr Louise Schofield (PhD) – Louise Schofield is the co-founder and CEO of PREKURE, a purpose driven health education and training provider that exists to inspire the medical profession to become more focused on disease prevention. With a PhD in behaviour change, Louise is a successful entrepreneur. Prior to establishing PREKURE she spent 15 years leading businesses in the corporate wellbeing industry and developing behaviour change programs to achieve positive wellbeing outcomes. Louise’s mission is to inspire a change in medicine to be more preventative in focus. She is passionate about eliminating the over-prescribing of medication that offers little or no benefit, poor nutritional advice and programs which don’t work, and for the medical community to embrace a preventative, lifestyle medicine approach. Bronwyn Hudson – Bronwyn holds a Master's degree in Personalised Nutrition and is a PREKURE Certified Mental Health Coach. Bronwyn works in private clinical practice where she uses a whole-person, lifestyle medicine approach to coaching and supporting clients to connect the dots between food and mood, so they can experience more calm and connection with themselves and others. She can also be found delivering keynote presentations and workshops to corporate clients and organisations.

Create a well-structured pathway to optimized content by understanding how information architecture applies to user experience design.

Going the digital experience research route? Learn how a human centric approach to digital transformation results in a positive experience for all involved.

Gain robust techniques for obtaining feedback from end users throughout product design, and learn how to identify new opportunities for design improvement.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to improve their phone skills. Overview Upon successful completion of this course, students will be more confident in handling the phone, resulting in new customers while retaining current clientele. In this course, students will learn about different types of calls and the etiquette associated with them. Getting Started Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan Aspects of Phone Etiquette Phrasing Tone of Voice Speaking Clearly Listen to the Caller Case Study Using Proper Phone Language Please and Thank You Do Not Use Slang Avoid Using the Term ?You? Emphasize What You Can Do, Not What You Can?t Case Study Eliminate Phone Distractions Avoid Eating or Drinking Minimize Multi-Tasking Remove Office Distractions Do Not Let Others Interrupt Case Study Inbound Calls Avoid Long Greeting Messages Introduce Yourself Focus on Their Needs Be Patient Case Study Outbound Calls Be Prepared Identify Yourself and Your Company Give Them the Reason for the Call Keep Caller Information Private Case Study Handling Rude or Angry Callers Stay Calm Listen to the Needs Never Interrupt Identify What You Can Do For Them Handling Interoffice Calls Transferring Calls Placing Callers on Hold Taking Messages End the Conversation Case Study Handling Voicemail Messages Ensure the Voice Mail Has a Proper Greeting Answer Important Messages Right Away Ensure Messages are Delivered to the Right Person When Leaving A Message for Others... Case Study Methods of Training Employees Group Training One-on-One Training Peer Training Job Shadowing Case Study Correcting Poor Telephone Etiquette Screening Calls Employee Evaluations Peer Monitoring Customer Surveys Case Study Wrapping Up Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Learn to build a growth mindset to achieve more of what you want.

Participants gain a foundational understanding of the UX design process, tools and techniques through an engaging mix of theory and practical application exercises.

It's a fact of life that costs generally increase and as a result prices must go up too. Implementing an increase without losing customers is challenging. Talking about a price increase with customers never makes for an easy conversation. Your customers will generally decide whether to accept the increase based upon value, as well as the hassle cost of switching and going elsewhere. Even the most experienced salesperson who has implemented price increases before will be fighting back the nerves when faced with the task of 'selling' the increase. In this flexible programme, we will support your internal preparations at whichever stage you and your colleagues are at. From making the decision to increase prices, right through to those on the frontline already dealing with any push-back. This programme will help participants: Understand the business case for increasing prices Take steps to research the market Consider their customers' motivations Use the six principles of influence Identify and adapt for different personality styles Assess their level of trust with customers Build rapport rapidly with their customers and prospects 1 Raising prices - keys to success Understanding the business case Researching the market Assessing the value of your offering 2 Understanding your customer base Assessing your key accounts What is your 'target' customer range? Creating consistency in pricing approach 3 Planning the increase Timing your implementation Communication strategy Elements of a good price increase letter 4 Developing influencing skills The Trust Equation The six principles of influence Discovering your customer's buying decisions 5 Emotional intelligence and price increases The part emotion plays Developing strategies for keeping calm Handling your customer's responses 6 Understanding different customer styles Discover your own style Recognising behaviour traits in others Adapting your approach to their style 7 Preparing for customer contact Preparing for specific customers Anticipating their response Dealing with challenging customers 8 Following through Maintaining a consistent approach Resisting requests for discounts Confirming the increase in writing