Overview This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. Description This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident Review of Session – Creating an action plan to embed learning. Who should attend Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. Requirements for Attendees None.
Overview Networking has become a crucial factor in the modern workplace. It is the most effective method of developing your business or career and is a key component of your personal brand. This one day course will teach you how to be able to build strong business relationships, develop a level of personal credibility and increase your network of contacts in order to enhance your visibility and create opportunities for yourself and your organisation. Description This training course will help your participants build a professional reputation and develop a network of connections through the two key methods available to them; face-to-face and online. Attendees will discover how to effectively combine these two approaches and create a strategy for networking success that will generate their own community and actively grow their personal network. This will result in an improved performance in their approach to networking and consequently provide opportunities and prospects that will increase their business success. The training provides them with the tools and techniques to both plan a successful, strategic approach to networking and develop their personal communication skills, which will ensure they build effective business relationships. Topics covered: Why Network? – Establishing the importance of networking with some shocking statistics and an activity that defines the importance of networking to the individual. This is followed by some insight into the key aims of a networking strategy, what puts people off, as well as some personal revelations about networking. Increase Your Business Presence – Looking at the components of a strong business presence, including; credibility, personal brand, visibility and social capital. Developing a Networkers Attitude – An exercise that clarifies the perfect attitudes and behaviours of great networkers and comparing the participants against this. Thus identifying areas for development. Face to Face Networking – An overview and insight into the main types of face to face networking opportunities available with the benefits and pitfalls of each. Online Networking – An overview of the different social media and online networking tools and how to get the best out of them. Includes; LinkedIn, Twitter, Facebook and online forums. Communication Skills for Networking Success – Ensuring a good first impression, creating an opening sound bite and writing an online profile that promotes and engages. Developing a Conversation – Building on the opening sound bite and developing a conversation through good questioning techniques and following a selection of key networking rules. Including an activity to test and practice the skills. Working a Room – A fun activity that embeds and develops learning while encouraging practice and communication. This activity covers 10 of the main skills required to work a room. Breaking into a Group – Identifying body language to spot when a group or pair is open to new people entering the conversation or would rather not encourage participation. Knowing how to break into a group, what to say and how to remain professional. Exiting a Conversation – Developing some techniques to extricate oneself from a conversation without causing embarrassment or rudeness. The Follow-Up – Using a structure to identify the most important contacts created and establishing when and how to follow up with each group. Includes example follow-up email and a chance to develop their own. Creating a Network Plan – Participants are provided with a networking action plan to review and complete. This sets them on the journey of developing their networking skills and ensures they have a strategy and goals to target. Who should attend Anyone who is looking to improve their networking performance, or the networking performance of a management or sales team. Requirements for Attendees No pre-requisites required.
Overview This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. Description We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be Who should attend Anyone interested in understanding in being more effective at work. Requirements for Attendees None.
Overview Appreciative Inquiry is a form of action research that collects people’s stories of best practices. We can use these best practices as a way to initiate organisational change. This course will guide attendees through the process of Appreciative Inquiry (AI) and give them the techniques to succeed in using the AI system. This course will benefit anyone that leads change and wants to create positive dialogue that leads to improvements within their organisation. Description David Cooperrider, Suresh Srivastva, and their colleagues at Case Western Reserve University developed AI in the 1980s. According to them, the aim of Appreciative Inquiry is to help the organisation in: Envisioning a collectively desired future Realising that vision in ways that successfully translate intention into reality and beliefs into practices The AI approach can be applied in almost all groups of people and once the process starts, the change is put in motion. The appreciative approach works in individual conversations among colleagues, managers and employees. AI consultants around the world are increasingly using an appreciative approach to bring about collaborative and strengths-based change. This course will provide attendees with the means to effectively develop the skills of managers for the benefit of their organisation. They will be taken through the full process of appreciative inquiry; developing a wide understanding of the tools and techniques required to effectively improve communication and affect change. What can Appreciative Inquiry achieve? Well, just imagine you were better able to: Solve problems within an organisation in a positive and forward-thinking way. Be more curious and excited about the challenges faced within the business. Ask unconditional, positive questions to strengthen the organisations capacity to increase potential. Approach change in an affirmative mindset. Use questions to create movement and change within the company. Simply apply core communication skills, for overall organisational success Topics covered: What is Appreciative Inquiry? – A review of the subject with an activity that helps embed understanding and a case study that explains the process in action. Benefits of Appreciative Inquiry to the Organisation – Establishing how AI can aid and improve the way an organisation works and how people communicate within it. Exploring how specific organisational issues can be viewed positively. Appreciative Inquiry Questions – Understanding how questions can be used to identify positive organisational improvements and refocus our approach to business issues. Appreciative Inquiry Interviews – A set process for performing AI interviews and framing consultations to get the best out of those involved. A chance to practice the given approach and hone personal skills. The 4D Model – An overview of the AI 4D Model (Discovery, Dream, Design, Destiny) and how it is applied. The 4D Model: Topic – Demonstrating how selecting the topic is the beginning of the 4D model process. Choosing the participants own topic to work on throughout the training. The 4D Model: Discovery – Showing how positive discussions are kick-started at this stage and taking a chance to look at, ‘the best there is and what has been’. The 4D Model: Dream – ‘Thinking big and beyond what they have in the past’. Creating an amazing and positive vision for the future. The 4D Model: Design – Laying the foundation with a design of the vision, principles, and set of propositions that describe the ideal end state. Defining the desired state by creating a hierarchy and blueprint for success. The 4D Model: Destiny – Defining clear actions that will help the organisation and individuals achieve what they have set out to. The output is the self-reinforcing nature of using positive and affirmative inquiry to improve the business. The 4D Model: Summary Task – Review of learning and knowledge check. The Change Process – Exploring Dr. Kotter’s 8-step change process and how it can support the AI approach. Rooms of Change – Understanding feelings and attitudes to change, using this interesting and memorable model. Using an activity to help participants consider their own ‘change position’ and what this might mean for them. Strategies for Managing Change – A simple set of skills to help overcome the challenges faced by people trying to implement change. Applying these strategies to the 4D Model and Appreciative Inquiry. Recall Quiz – A chance to review learning in an engaging way. Summary – Developing actions and key points to take away. Who should attend Managers who want to learn about and practice the Appreciative Inquiry approach to drive positive changes. Requirements for Attendees None.
Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.
Overview This Online Multi-Business Master Plan will unlock your full potential and will show you how to excel in a career in Online Multi-Business Master Plan. So upskill now and reach your full potential. Everything you need to get started in Online Multi-Business Master Plan is available in this course. Learning and progressing are the hallmarks of personal development. This Online Multi-Business Master Plan will quickly teach you the must-have skills needed to start in the relevant industry. In This Online Multi-Business Master Plan Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Online Multi-Business Master Plan skills to help you advance your career. Acquire a comprehensive understanding of various Online Multi-Business Master Plan topics and tips from industry experts. Learn in-demand Online Multi-Business Master Plan skills that are in high demand among UK employers, which will help you to kickstart your career. This Online Multi-Business Master Plan covers everything you must know to stand against the tough competition in the Online Multi-Business Master Plan field. The future is truly yours to seize with this Online Multi-Business Master Plan. Enrol today and complete the course to achieve a Online Multi-Business Master Plan certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Online Multi-Business Master Plan can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Online Multi-Business Master Plan, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Online Multi-Business Master Plan, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Online Multi-Business Master Plan is suitable for anyone aspiring to start a career in Online Multi-Business Master Plan; even if you are new to this and have no prior knowledge on Online Multi-Business Master Plan, this course is going to be very easy for you to understand. And if you are already working in the Online Multi-Business Master Plan field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Online Multi-Business Master Plan is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Online Multi-Business Master Plan has no prerequisite. You don't need any educational qualification or experience to enrol in the Online Multi-Business Master Plan. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Online Multi-Business Master Plan. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Introduction to The Online Multi-Business Master Plan Course 00:03:00 Aims of this course 00:06:00 Course Structure 00:02:00 Online Business Models Online Business Models Overview 00:01:00 Business Models- Udemy 00:04:00 Business Models- Fiverr 00:04:00 Business Models- Amazon KDP 00:04:00 Business Models- Createspace 00:04:00 Business Models- Other Platforms 00:05:00 Your Multi-Business Website Your Multi-Business Website 00:04:00 Getting Started Create, Re-purpose, Repeat 00:04:00 Pick a Niche 00:12:00 Google Keyword Planner Overview 00:02:00 Pick a Platform 00:09:00 Plan, Plan & Test 00:05:00 Earn Your First Dollar 00:06:00 What if you fail- 00:02:00 Build your Systems 00:07:00 Automate and Outsource 00:03:00 Re-purpose and Repeat 00:08:00 Putting it all together 00:04:00 Promoting Your Multi-Business Promoting Your Multi-Business 00:06:00 The Complete Online Multi-Business Master Plan The Complete Online Multi-Business Master Plan 00:11:00 Essential Tools Paypal Overview 00:01:00 Fiverr Overview 00:03:00 MailChimp Overview 00:03:00 Conclusion Finally 00:02:00
Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.
Overview This Applied Business Strategy for Managers course will unlock your full potential and will show you how to excel in a career in Applied Business Strategy for Managers. So upskill now and reach your full potential. Everything you need to get started in Applied Business Strategy for Managers is available in this course. Learning and progressing are the hallmarks of personal development. This Applied Business Strategy for Managers will quickly teach you the must-have skills needed to start in the relevant industry. In This Applied Business Strategy for Managers Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Applied Business Strategy for Managers skills to help you advance your career. Acquire a comprehensive understanding of various Applied Business Strategy for Managers topics and tips from industry experts. Learn in-demand Applied Business Strategy for Managers skills that are in high demand among UK employers, which will help you to kickstart your career. This Applied Business Strategy for Managers course covers everything you must know to stand against the tough competition in the Applied Business Strategy for Managers field. The future is truly yours to seize with this Applied Business Strategy for Managers. Enrol today and complete the course to achieve a Applied Business Strategy for Managers certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Applied Business Strategy for Managers course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Applied Business Strategy for Managers course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Applied Business Strategy for Managers course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Applied Business Strategy for Managers is suitable for anyone aspiring to start a career in Applied Business Strategy for Managers; even if you are new to this and have no prior knowledge on Applied Business Strategy for Managers, this course is going to be very easy for you to understand. And if you are already working in the Applied Business Strategy for Managers field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Applied Business Strategy for Managers course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Applied Business Strategy for Managers course has no prerequisite. You don't need any educational qualification or experience to enrol in the Applied Business Strategy for Managers course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Applied Business Strategy for Managers course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 01: What is Strategy? What is Strategy? 00:01:00 Strategy Definition 00:01:00 Mintzberg Strategy Definitions 00:01:00 What is Strategy and Identifying the Strategy of a Company? 00:01:00 Identifying the Strategy of a Company 00:01:00 Strategy and the Quest for Competitive Advantage 00:01:00 Strategy and the Business Model of the Firm 00:01:00 Why Crafting and Executing Strategy Are Important Tasks 00:01:00 The Ideology of Strategy 00:01:00 The 3C Model and the Triple Bottom Line 00:01:00 Hierarchy of Strategy 00:01:00 Management By Objectives (MBO) 00:01:00 Mintzberg (Strategy and Structure) 00:01:00 Section 02: Strategic Management Approaches Strategic Management Approaches 00:01:00 Prescriptive Strategy 00:01:00 Emergent Strategy 00:01:00 Strategic Thinking 00:02:00 Design Led Thinking 00:01:00 Game Theory 00:01:00 Decision Making Models 00:01:00 Models of Decision Making 00:02:00 Strategic Frameworks and Models 00:01:00 Perspectives on Strategic Directions & the Market Based View (MBV) 00:01:00 VRIO Resource Based Framework and Knowledge Based View 00:02:00 Relational and Transient Based Views 00:01:00 Dominant Themes - Corporate Social Responsibility (CSR) 00:01:00 Dominant Themes - Digital Disruption 00:01:00 Corporate Governance and Ethical Leadership 00:01:00 Strategic Management and Approaches Summary 00:01:00 Section 03: Corporate Planning Evaluating the External Environment of a Company 00:01:00 Relevant Components of the External Environment of a Company 00:02:00 Five Forces Framework 00:01:00 Potential New Entrants and Substitute Products 00:01:00 Buyer/Customer Power, Suppliers and Rivalry 00:02:00 Five Forces Framework 00:01:00 Strategic Group Analysis 00:01:00 Obtaining Necessary Data 00:01:00 Critical Success Factors 00:01:00 Evaluating the Company's Resources, Capabilities & Competitiveness 00:02:00 Analyzing the Position and Current Strategy of a Company 00:01:00 Consumer Needs Analysis and Strategic Alignment 00:01:00 Balanced Scorecard 00:02:00 Analyzing Resources and Capabilities 00:01:00 Resources 00:01:00 Core Competencies 00:01:00 SWOT 00:01:00 The Value Chain and Customer Value Proposition 00:01:00 Different Value Chains 00:02:00 Competitive Strength Assessments 00:01:00 Strategy Mapping 00:01:00 Section Summary 00:01:00 Section 04: Building Your Firm's Business Strategy Building Your Business Strategy for the Firm 00:02:00 Key Actions 00:01:00 The 5 Generic Competitive Strategies 00:01:00 Low-Cost Provider Strategies 00:01:00 Broad Differentiation Strategies 00:01:00 Focused Strategies 00:01:00 Best-Cost Provider Strategies 00:01:00 Developing Competitive Strategies 00:01:00 Offensive and Defensive Strategies 00:02:00 Blue and Red Ocean Strategy 00:01:00 Horizontal and Vertical Strategies 00:02:00 Outsourcing Strategies 00:01:00 Strategic Alliances and Partnerships 00:01:00 Evaluating Business-Unit Competitive Strength 00:01:00 Building Corporate Level Strategy and Crafting New Strategic Moves 00:01:00 Section 05: Building Strategy for the Future Functional Level Strategy 00:01:00 These Strategic Levels Lead to the Functional Strategy 00:01:00 Globalizing Your Strategy 00:02:00 Major Driver for Expansion 00:01:00 Strategic Approaches to Intentional Expansion 00:01:00 Transnational Strategy 00:01:00 How to Compete in Developing Countries 00:02:00 Commerce is Everywhere: New Retail and the Future 00:01:00 Strategy and the Future: Strategic Planning and Sense Making 00:02:00 Strategic Process Principles 00:01:00 Core Strategic Thinking 00:01:00 Summary 00:01:00
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