453 Bridge courses

Duration 5 Days 30 CPD hours This course is intended for This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software, and operating systems who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration, or who wish to prepare for the CompTIA Network+ certification. CompTIA Network+ is the first certification IT professionals specializing in network administration and support should earn. Network+ is aimed at IT professionals with job roles such as network administrator, network technician, network installer, help desk technician, and IT cable installer. This course is also designed for students who are seeking the CompTIA Network+ certification and who want to prepare for the CompTIA Network+ N10-008 Certification Exam. Overview In this course, you will describe the major networking technologies and systems of modern networks and configure, manage, and troubleshoot modern networks. Explain the OSI and TCP/IP Models. Explain properties of network traffic. Install and configure switched networks. Configure IP networks. Install and configure routed networks. Configure and monitor ports and protocols. Explain network application and storage issues. Monitor and troubleshoot networks. Explain network attacks and mitigations. Install and configure security devices. Explain authentication and access controls. Deploy and troubleshoot cabling solutions. Implement and troubleshoot wireless technologies. Compare and contrast WAN technologies. Use remote access methods. Identify site policies and best practices. CompTIA's Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration. The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies. The Official CompTIA© Network+© (Exam N10-008): will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career. Prerequisites * CompTIA A+ Certification (Exams 220-1001 and 220-1002) 1 - EXPLAINING THE OSI AND TCP/IP MODELS * Topic A: Explain OSI Model Layers * Topic B: Explain the TCP/IP Suite 2 - EXPLAINING PROPERTIES OF NETWORK TRAFFIC * Topic A: Explain Media Types and Access Methods * Topic B: Deploy Ethernet Standards * Topic C: Configure and Monitor Network Interfaces 3 - INSTALLING AND CONFIGURING SWITCHED NETWORKS * Topic A: Install and Configure Hubs and Bridges * Topic B: Install and Configure Switches * Topic C: Compare and Contrast Network Topologies * Topic D: Compare and Contrast Network Types 4 - CONFIGURING IP NETWORKS * Topic A: Configure IPv4 Addressing Components * Topic B: Test IP Interfaces with Command Line Tools * Topic C: Configure IPv4 Subnets * Topic D: Configure Private and Public IPv4 Addressing Schemes * Topic E: Configure IPv6 Addressing Components * Topic F: Configure DHCP Services 5 - INSTALLING AND CONFIGURING ROUTED NETWORKS * Topic A: Explain Characteristics of Routing * Topic B: Install and Configure Routers 6 - CONFIGURING AND MONITORING PORTS AND PROTOCOLS * Topic A: Explain the Uses of Ports and Protocols * Topic B: Use Port Scanners and Protocol Analyzers * Topic C: Explain the Use of Name Resolution Services * Topic D: Configure DNS and IPAM Services 7 - EXPLAINING NETWORK APPLICATION AND STORAGE SERVICES * Topic A: Explain the Uses of Network Applications * Topic B: Explain the Uses of Voice Services and Advanced Networking Devices * Topic C: Explain the Uses of Virtualization and Network Storage Services * Topic D: Summarize the Concepts of Cloud Services 8 - MONITORING AND TROUBLESHOOTING NETWORKS * Topic A: Monitor Network Interfaces and Logs * Topic B: Explain Network Troubleshooting Methodology * Topic C: Troubleshoot Common Network Services Issues 9 - EXPLAINING NETWORKING ATTACKS AND MITIGATIONS * Topic A: Summarize Common Networking Attacks * Topic B: Explain the Characteristics of VLANs * Topic C: Explain the Characteristics of NAT and Port Forwarding 10 - INSTALLING AND CONFIGURING SECURITY DEVICES * Topic A: Install and Configure Firewalls and Proxies * Topic B: Explain the Uses of IDS/IPS and UTM 11 - EXPLAINING AUTHENTICATION AND ACCESS CONTROLS * Topic A: Explain Authentication Controls and Attacks * Topic B: Explain the Uses of Authentication Protocols and Directory Services * Topic C: Explain the Uses of Port Security and NAC * Topic D: Implement Network Device Hardening * Topic E: Explain Patch Management and Vulnerability Scanning Processes 12 - DEPLOYING AND TROUBLESHOOTING CABLING SOLUTIONS * Topic A: Deploy Structured Cabling Systems * Topic B: Deploy Twisted Pair Cabling Solutions * Topic C: Test and Troubleshoot Twisted Pair Cabling Solutions * Topic D: Deploy Fiber Optic Cabling Solutions 13 - IMPLEMENTING AND TROUBLESHOOTING WIRELESS TECHNOLOGIES * Topic A: Install and Configure Wireless Technologies * Topic B: Troubleshoot Wireless Performance Issues * Topic C: Secure and Troubleshoot Wireless Connectivity 14 - COMPARING AND CONTRASTING WAN TECHNOLOGIES * Topic A: Compare and Contrast WAN Core Service Types * Topic B: Compare and Contrast WAN Subscriber Service Types * Topic C: Compare and Contrast WAN Framing Service Types * Topic D: Compae and Contrast Wireless and IoT WAN Technologies 15 - USING REMOTE ACCESS METHODS * Topic A: Use Remote Access VPNs * Topic B: Use Remote Access Management Methods 16 - IDENTIFYING SITE POLICIES AND BEST PRACTICES * Topic A: Manage Networks with Documentation and Diagrams * Topic B: Summarize the Purposes of Physical Security Devices * Topic C: Compare and Contrast Business Continuity and Disaster Recovery Concepts * Topic D: Identify Policies and Best Practices

ELECTRONICS EQUIPMENT REPAIR 2 AIM Electronics Equipment Repair 2 (Online Virtual Classroom) is a follow on course to Electronics Equipment Repair 1 [http://hitechtraining.ie/electronics-equipment-repair-1/].  This course builds on the skills gained and enables participants to build, test and fault-find more complex Analogue Electronic circuits DURATION AND SCHEDULE The course runs over 5 weeks (Monday & Wednesday evenings) commencing on Monday 22nd April at 7.00pm. A payment of £65 secures your place on your chosen course. The balance of the course fees of £600 can be paid shortly before course commencement. ONLINE VIRTUAL CLASSROOM – HOW IT WORKS? The course will be delivered through 9 online virtual classroom sessions. The 10th and last session will involve the additional practical work for the course as well as the written examination (multiple choice for City & Guilds and written for Hi-Tech Training) which will take place at our training centre at 43 North Great Georges Street, Dublin 1 (completed online for non ROI learners). During the virtual classroom sessions, trainees will have a live video feed with their instructor talking to them, doing practical live demonstrations on equipment being involved actively in the learning. We will send out a practical kit so that trainees can complete assignments and practical work at home. The kit is the property of Hi-Tech Training and will be returned to Hi-Tech Training on the last day of the course. (The kits may also be purchased by the learner….see the Kits Page Link [http://hitechtraining.ie/product-category/electronics-courses/electronics-equipment-repair-2/] for more details). The kit consists of power supply unit breadboard, multimeter, cables, connectors, components including resistors, diodes, capacitors, bridge rectifier, fuses, Relays, LEDs, LRDs, Transistors (NPN and PNP), Op Amps, 555 Timers, etc. Trainees will build various projects as part of the course. The kit forms an integral part of the course, so full course fees need to be paid at least 7 days prior to course commencement to allow time to ship the kit in time for the course. * If attending the course from outside of Ireland the course practical training kit must be purchased via our online shop in time for delivery before course commencement. The equipment will then remain the property of the trainee. In preparation for each course, we have a quick informal free 1 hr online meeting approx. 7 days prior to course commencement, to make sure that trainees get connected through Zoom properly, let them know what the virtual classroom will be like and go through any questions they may have. To join the virtual sessions, you will need a PC/Laptop or Tablet with an internet connection. Joining instructions (login IDs, etc.) will be sent before the Informal Induction session. LEARNING OBJECTIVES Electronics Equipment Repair 2 equips participants with practical “Hands-On” skills relevant to the workplace and the theory required for certification. Participants on successful completion of the course will have the skills and knowledge to: * Work with a wide range of complex Analogue Electronic Circuits, Components and Test Equipment * Analyse and diagnose faults in electronic circuits * Use electronic test equipment including, Multimeters, Oscilloscopes, Function Generators, and Sweep Generators COURSE CONTENT * Analysing, building and faultfinding the following circuits: – Power supplies, amplifiers, switching, protection, filtering, etc. * Test Equipment: – Multimeters, Oscilloscopes, Function Generators and Sweep Generators, etc. * Sourcing component packaging data, assembly and ESD precautions on discrete and integrated components and equipment. * Components and associated circuitry: – Resistors, Capacitors, Diodes (signal, power, zener), Transistors (NPN and PNP), Relays, operational amplifier circuits etc. Associated Formulae, Graphs and Arithmetic. * Power Supplies: – Transformers: – types and uses, half-wave rectifier and full-wave bridge rectifier. Smoothing, filtering and regulating techniques. * Voltage regulators – Discrete and Integrated (SIL and DIL). Heat sinks for high power components. Battery charger function and modes. * Health & Safety, Care of Tools and instruments for assembly and repair. CERTIFICATION * City & Guilds of London Institute Electronic Devices and Testing (Examination No. 7267-423). This examination consists of 1 written paper and 4 practical assignments. The qualification can be used as part of the requirement for City & Guilds Diploma in IT Systems Support (7267-24) [http://hitechtraining.ie/city-guilds-certification/]. * On completion of the Course, having been successful in an examination, the participant will receive a Hi-Tech Training Certificate.

Switch to Manual is the introductory workshop for camera users who tend to leave their camera set to Automatic modes.

GUITAR BUILDING COURSE THE AIM The aim of this electric guitar building course is teach you how to assemble a Stratocaster, Telecaster or Jazzmaster style bolt-on-neck design electric guitar to a very high standard as well as gain understanding and knowledge in not only the assembly but also a good understanding of its inner workings and overall function. WHAT TO EXPECT In this electric guitar building course you’ll focus on making the most successful electric guitar of all time: the bolt-on-neck design. In almost any music store, these guitars outnumber others five-to-one. The course will cover Body & Neck assembly, Pickup Installation & Installation of all Electronics and the Professional Setting up of an Electric Guitar The course will commence daily at 09:30 with lectures & discussions on topics relating to each part of the guitar construction and then followed by the practical application of these topics under supervision, finishing at 17:30. The course and workshop located in Cross in Hand, East Sussex, designed for a maximum of 4 people per course enabling a very close learning experience. All Lutherie tools needed to complete the course are supplied. NO Experience necessary! UPON COMPLETION Upon completion of the build your own guitar course you will leave with a great Custom made Guitar! The end product will be a Custom Tele, Strat or Jazzmaster that You will have made and one that will give many standard models a run for their money in tone and feel. PERSONAL ATTENTION The course does have a set agenda but we often meander around topics and are happy to do so, most of us have had many different guitars and they nearly always have some curious tales and they are always good to discuss. BREAK DOWN OF GUITAR COURSE TOPICS BY DAY DAY 1 BODY & NECK Wood choice and body design play a large part in the tone of an electric guitar. If you were to play several solid body guitars unamplified you’ll notice distinct differences between various wood types. A solid body that sounds good acoustically generally will sound good amplified. We’ll discuss the different woods used to make electric guitars and the effect of different body styles on tone and sustain. Just as wood affects the body, when making a neck you have to pay attention to wood choice in order to have a good sounding guitar. The hardware that goes into making a great guitar also plays a large role, not only the quality in the parts but also their fitting. You will be instructed on how best to fit all the component parts with skill and accuracy enabling you to create a great custom made guitar.. Topics covered: Body & Neck styles Wood choices Neck joints Adjustable Truss Rods Fitting neck to body Scale lengths Tremolo Bridge placement (Incl Claw & Springs) Fretboard radius Machine head installation Preparing the Nut Slot Making & Cutting a Bone Nut (Requires working with the belt sander) All the hardware fitted to the guitar will be quality Japanese Gotoh vintage parts, these are particularly well made; tuners hold tune well and the Gotoh bridge is of very good quality, all of this goes together to make a great custom built guitar. DAY 2 ELECTRONICS & FRET DRESSING Once you’ve learnt why and how a great guitar goes together as well as practically applying the previous topics, you now learn to install the best pickups and wiring. For these custom built guitars we will be using Bare Knuckle Boot Camp pickups: very high quality pickups designed to suit our specifications of wood choice and body style. These pickups are hand wound in the UK and are widely regarded as the best pickups on the market today. Choose between Old Guard, True Grit or Brute Force. The key to having a great sounding electric is not just down to the Pickups but also the choice of components that go with it, often overlooked with most mass manufactured guitars, the guitar you make will have highest quality components and will subsequently sound great and work extremely well. Custom CTS Pots, Sprague Capacitor and a CRL (USA) switch as well as vintage cloth wiring all go together to make a very well appointed loaded scratchplate! Topics covered: Schematics Pickup installation Wiring volume & tone pots Wiring 5 way selector switch Wiring output jack Bridge and string grounding Fret Dressing both Theory & Practise DAY 3 FINAL ASSEMBLY The guitar will now be ready for final assembly. Today you will learn how to fully assemble and set up your electric guitar to a professional standard. The topics covered will be very useful for your regular maintenance of the guitar you have made as well as any others that you may have. Topics covered: Professional Setups Theory Fitting and filing the Bone Nut Pickguard placement Installing strap buttons Installing Decals (Personalised custom Decals) Final Setting and fitting the neck Stringing up String tree placement Bridge set up Action height adjustment and setting Pick up height Intonation CUSTOMISING YOUR GUITAR BUILD INCLUSIVE FROM £999 We are more than happy to work with you in order to get the custom build you want, so please contact us if you have a specific body colour scheme or neck choice, which Bare Knuckle pickups you want as well as hardware and we will try help achieve exactly that. If you’re unsure what works best, just get in touch and we will advise where we can. ALL CUSTOM OPTIONS ARE SUBJECT TO AVAILABILITY AND IT IS ALWAYS BEST TO HAVE A 1ST & 2ND CHOICE, THERE ARE SOME COLOURS/PARTS ETC THAT MAY INCUR ADDITIONAL COST. TWEED HARD CASES ARE AVAILABLE FOR AN ADDITIONAL £75, £90 FOR THE JAZZMASTER. (SOFT GIG BAG INCLUDED) SOME ADDITIONAL CHARGES CAN APPLY FOR CUSTOM COLOURS OR SPECS OR IF YOU WOULD LIKE SPECIFIC MADE TO ORDER BARE KNUCKLE PICKUPS

AN ONLINE COURSE TEACHING YOU HOW TO WORK WITH SCRIPTS FROM SCRIPT ANALYSIS TO CHARACTER EMBODIMENT USING BECK EMOTIONAL ACCESS TECHNIQUE An actor’s work with the script begins in analysis. However it must end with performance. But how exactly does one move from the information gained during the breakdown phase to embodiment of the character? It is certainly not a straightforward process and it involves a number of steps. When we are talking about embodiment we mean that our bodies and our emotional instruments must be engaged. So, one way to think about this is that we are moving from the cerebral realm (our understanding of the character) to the physical and emotional. The technique developed by the studio’s founder Beck Emotional Access Technique or BEAT for short bridges this gap between the realm of thoughts and understanding, the physical world of behaviour and the internal emotional world which only you experience but of course we, the audience, sense. BEAT has revolutionising actor training by bridging these realms through a set of intuitive exercises known as the BEAT Scales. Actors trained in this technique find it easy to not only access emotions safely, but to also make fine adjustments which lead to deep and nuanced performances. Over the course of 5 weeks, we deliver powerful technique for character embodiment to help you leave behind confusion, uncertainty and approximation. Instead, you will feel empowered through a no nonsense approach that puts you, the feeling body, in the centre. COURSE REQUIREMENTS * To join this course you will need at least intermediate acting skills. Good script analysis skills are presumed. * BEGINNING ACTORS: Consider doing the T102 Script Analysis Course. You will benefit much more from the present course if you are well equipped with sound script analysis skills. * INTERMEDIATE & EXPERIENCED ACTORS: This course is recommend for you! Actors who completed T102, the present course is designed to pick up from where you last left off! KEY POINTS * 5 WEEK COURSE, 5 X 2HR WEEKLY CLASS (TOTAL 10HRS) * SMALL GROUP (MAX 10 PEOPLE) TO POWER LEARNING * SESSIONS CONDUCTED LIVE OVER GOOGLE MEET * CLASSES AVAILABLE TO WATCH BACK WHILE THE COURSE IS RUNNING * 40% THEORY, 60% PRACTICE/HOMEWORK PLAYBACK Acting happens when the decisions and choices you made in your analysis are ‘converted’ into behaviour and emotions. FAY BECK LEARNING OUTCOMES * Framed an understanding of how text and the script affect characterisation * Introduction to Beck Emotional Access Technique (BEAT) * Opportunity to work with Feedback and revise performance * Practiced key exercises designed to extend your grasp of the performance * Learnt to apply BEAT Scales to adjust performance COURSE TERMS APRIL 26TH, MAY 3RD, MAY 10TH, MAY 24TH, MAY 31ST 5 FRIDAYS IN APRIL AND MAY Join us from any timezone around the world. The course runs at generally convenient times for the following Timezones: (UTC+4): 18:00 – 20:00 PM (EG, DUBAI) Central European Time (CET): 16:00 – 18:00 PM (EG, BERLIN, PARIS, ROME) Greenwhich Mean Time (GMT): 15:00 – 17:00 PM (EG. LONDON, GB) Universal Timer Coordinated (UTC): 14:00 – 16:00 PM Eastern Time (EDT) 10:00 AM – 12:00 PM (EG. NEW YORK, US, QUEBEC, CAN) Central Time (CDT): 09:00 AM – 11:00 AM Mountain Time (MDT): 08:00 AM – 10:00 AM Pacific Time (PDT): 07:00 AM – 09:00 AM (EG. LOS ANGELES, US) Not a convenient time for you? Don’t worry this course will run again at a time more suitable for your timezone. Keep up with upcoming by signing up to our newsletter!

A photography workshop on how to use shutter speed creatively, including night photography and light trails. Workshop takes place in Central London.

Beginners photography workshop in Central London, helping you learn how to use your digital SLR camera and master interesting compositions in front of exciting subjects!

DESCRIPTION Bridge Funnel is pretty helpful for affiliate or network marketers who don't control the pages they are sending their visitors to when they are ready to sign up. This course will help you understand how to structure your sales funnel and each page internally that will enable you to make more money from the same traffic that you get now. With the help of this course, learn some practical methods and create a culture of buyers for your company. Learn how to communicate and socially connect with your customers and offer them more valuable services in return for more profit. Grasp all the essential areas that you need to know about Bridge Funnel with one particular course entitled Bridge Funnel Training. ASSESSMENT: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. CERTIFICATION: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Bridge Funnel Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Bridge Funnel Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 01 Introduction FREE 00:01:00 What is a Sales Funnel 00:06:00 OTOs and Overviews 00:09:00 Squeeze Page Secrets 00:12:00 My Squeeze Page Example 00:05:00 Bridge Page Secrets 00:12:00 Front-End Overview 00:12:00 The Order Form Bump 00:08:00 Module : 02 WWWH Script 00:04:00 Star Story Solution Script 00:17:00 Upsell Page 00:05:00 Creating Your Upsells 00:10:00 OTO Script 00:09:00 Why Email Everyday 00:03:00 Soap Opera Sequence 00:13:00 Seinfeld Email Sequence 00:11:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to be an online marketer, entrepreneur, affiliate marketer? Do you want to better at sales funnel building? If so, take a look at our Bridge Funnel Course course. Its lucid contents will guide you in understanding all you need to know about this field. The course outlines incorporate some effective methods to minimize the gap between you and your page visitors. The precise contents teach you how to create a bridge funnel, set up a squeeze page, and clear the core concepts of your sending message to your visitors that they want to know. The course also instructs you to maintain regular communication with them through email. The aim of the course is to teach you how to minimize the gap between what they understand and what they need to understand to purchase of products on your next funnel.      WHAT YOU'LL LEARN * You will know how to build a bridge funnel * You will know how to setup a squeeze page that has HIGH conversion rates * You will know how to create a complete & working sales funnel * You will know how to setup a simple & long-form sales page * You will know how to use the WWWH & SSS Scripts to sell your front-end offer * You will know how to setup your OTOs (One Time Offers) so you don't tick off customers when you ask them to purchase something else RIGHT AFTER the initial sale * You will know how to position your One Time Offers * You will know how to email your audience daily & communicate effectively with them * You will know why you should email your list daily REQUIREMENTS * You should know how to use a computer at a beginner level WHO IS THE TARGET AUDIENCE? * Online Marketers * Sales Funnel Builders * Affiliate Marketers * Entreprenuers * Whether you own your own product or affiliate for someone else's - it's ok! Module : 01 Introduction666 FREE 00:01:00 What is a Sales Funnel 00:06:00 OTOs and Overviews 00:09:00 Squeeze Page Secrets 00:12:00 My Squeeze Page Example 00:05:00 Bridge Page Secrets 00:12:00 Front-End Overview 00:12:00 The Order Form Bump 00:08:00 Module : 02 WWWH Script666 00:04:00 Star Story Solution Script 00:17:00 Upsell Page 00:05:00 Creating Your Upsells 00:10:00 OTO Script 00:09:00 Why Email Everyday 00:03:00 Soap Opera Sequence 00:13:00 Seinfeld Email Sequence 00:11:00 Course Certification

Duration 2 Days 12 CPD hours This course is intended for The target audience for the CASM course is Anyone interested in learning about Agile and Scrum from a products and process perspective Process owners and process designers Developers who are interested in helping make processes more agile Managers who are looking to bridge multiple practices into a DevOps environment Employees and managers responsible for designing, re-engineering or improving process Consultants guiding their clients through process improvement and DevOps initiatives Internal and external suppliers Process stakeholders Overview The learning objectives for Certified Agile Service Manager (CASM) include an understanding of: What does it mean to 'be agile?' The Agile Manifesto, its core values, and principles Agile concepts and practices including ITSM, Kanban, Lean and DevOps Learn about SCRUM from a product and process perspective Agile thinking and values into service management Scrum roles, artifacts, and events as it applies to both products and processes The two aspects of Agile Service Management: Agile Process Improvement-ensuring processes are lean and deliver 'just enough' control Agile Process Design-applying Agile practices to process design projects This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT?s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. This course prepares you for the Certified Agile Service Manager (CASM) certification. WHY AGILE SERVICE MANAGEMENT? * Challenges Today * What is IT Service Management? * What is Agile? * Agile Manifesto and Principles * What Does It Take To Be Agile? AGILE SERVICE MANAGEMENT * What is Agile Service Management? * Agile Service Management Goals, Objectives and Benefits * Two Aspects: Agile Process Engineering & Agile Process Improvement LEVERAGING RELATED GUIDANCE * DevOps * ITIL * Site Reliability Engineering * Lean * Scrum AGILE SERVICE MANAGEMENT ROLES * Relationship to Scrum roles * Agile Practice Owner * Agile Service Management Team * Agile Service Manager AGILE PROCESS ENGINEERING * Agile Processes * How Processes Deliver Value * Waterfall vs Agile Process Engineering * Relationship to Scrum Events & Artifacts * Minimum Viable Process * Microprocess Architectures * Service Management Architecture AGILE SERVICE MANAGEMENT ARTIFACTS * Practice Backlog * Spring Backlog * Increment AGILE SERVICE MANAGEMENT EVENTS * Planning * The Sprint * Sprint Planning * Process Standups * Sprint Review * Sprint Retrospective AGILE PROCESS IMPROVEMENT * Why Process Improvement is Important * Process Improvement Goals * Process Improvement Reviews * Sustaining Improvements * Automation