This Course at a Glance
* Define communication and explain the essential elements of the communication
cycle
* Understand the importance of communication in the social care sector
* Examine the key qualities needed for effective two-way communication
* Understand the importance of identifying each service user as a unique person
* Identify the most common ways you can communicate at work
* Know how to communicate with service users, families and colleagues
* Learn how to form both verbal and non-verbal communication
* Analyse different types of language such as braille, body language, sign
language etc
* Understand the use of telephones, technological aids, text messaging and
communication software
* Identify the main barriers to communication and know how to prepare yourself
for communication to overcome specific barriers
* Learn how to check the understanding capacity of messages
* Know how to drive successful outcomes from any interaction with the service
user
* Learn how to deal with open and closed questioning
* Know where to get help to enhance your communication skills
* Learn how to maintain the art of confidentiality in communications
* Understand the importance of service user's consent in confidentiality
PRINCIPLES OF COMMUNICATION COURSE OVERVIEW
Effective communication in health and social care settings is critical because
it can have a direct or indirect impact on the quality of care delivered, the
patient's overall wellness, and relationships with patients, family members, and
coworkers. Good communication is indeed the key to determining the service
users' needs and wishes, providing high-quality care, and cultivating positive
connections with service users, visitors, and coworkers.
This Principles of Communication Online Course will enable care workers to have
a better knowledge of a service user's requirements and offer them the
assistance they require. This course covers a variety of communication methods,
as well as how to detect and eliminate communication barriers and how to ensure
that the person you're interacting with understands what you're saying. This
course will also help you understand how to maintain confidentiality in
communications including how to receive help with communication problems.
Effective communication with patients is not the essential requirement for good
communication. If you work in the healthcare field, you'll need to be able to
communicate successfully with your coworkers and peers as well. According to
several studies, poor communication skills can lead to healthcare providers
ordering the wrong tests, providing the wrong medications, or discharging
patients who should have been held overnight. Therefore, understanding how to
communicate effectively with both patients and colleagues should be a top
concern for everyone working in the healthcare business.
Upon successful completion of this Principles of Communication Online Course,
you will be able to develop your awareness of a service user's requirements and
communicate more effectively with patients and coworkers.
WHO SHOULD TAKE THIS COURSE?
This Principles of Communication Online Course is primarily aimed at Care and
Support Workers working in a social care setting, such as:
* Nurse
* Healthcare professionals
* Social care worker
* Support staff
* Counsellor
This training is not, however, confined to a single profession or industry. It
may also be valuable to a broader audience of people who want to learn more
about building effective communication with vulnerable people residing in their
families or the society.
ENTRY REQUIREMENTS
* There are no academic entry requirements for this Principles of Communication
Online Course, and it is open to students of all academic backgrounds.
* However, you are required to have a laptop/desktop/tablet or smartphone and a
good internet connection.
ASSESSMENT METHOD
This Principles of Communication Online Course assesses learners through
multiple-choice questions (MCQs). Upon successful completion of each module,
learners must answer MCQs to step into the next module. Through the MCQs, it is
measured how much a learner could grasp from each section. In the assessment
pass mark is 75%.
COURSE CURRICULUM
Module 1: Reasons People Communicate
Module 2: Ways of Communicating
Module 3: Identifying Communication Barriers
Module 4: Reducing Communication Barriers
Module 5: Checking Understanding
Module 6: Getting Help With Communication Issues
Module 7: Confidentiality
RECOGNISED ACCREDITATION
CPD CERTIFICATION SERVICE
This course is accredited by continuing professional development (CPD). CPD UK
is globally recognised by employers, professional organisations, and academic
institutions, thus a certificate from CPD Certification Service creates value
towards your professional goal and achievement. CPD certificates are accepted by
thousands of professional bodies and government regulators here in the UK and
around the world. Many organisations look for employees with CPD requirements,
which means, that by doing this course, you would be a potential candidate in
your respective field.
QUALITY LICENCE SCHEME ENDORSED
The Quality Licence Scheme is a brand of the Skills and Education Group, a
leading national awarding organisation for providing high-quality vocational
qualifications across a wide range of industries. It will give you a competitive
advantage in your career, making you stand out from all other applicants and
employees.
CERTIFICATE OF ACHIEVEMENT
ENDORSED CERTIFICATE FROM QUALITY LICENCE SCHEME
After successfully passing the MCQ exam you will be eligible to order the
Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a
brand of the Skills and Education Group, a leading national awarding
organisation for providing high-quality vocational qualifications across a wide
range of industries. It will give you a competitive advantage in your career,
making you stand out from all other applicants and employees. There is a Quality
Licence Scheme endorsement fee to obtain an endorsed certificate which is £65.
CERTIFICATE OF ACHIEVEMENT FROM LEAD ACADEMY
After successfully passing the MCQ exam you will be eligible to order your
certificate of achievement as proof of your new skill. The certificate of
achievement is an official credential that confirms that you successfully
finished a course with Lead Academy. Certificate can be obtained in PDF version
at a cost of £12, and there is an additional fee to obtain a printed copy
certificate which is £35.
FAQS
IS CPD A RECOGNISED QUALIFICATION IN THE UK?
CPD is globally recognised by employers, professional organisations and academic
intuitions, thus a certificate from CPD Certification Service creates value
towards your professional goal and achievement. CPD-certified certificates are
accepted by thousands of professional bodies and government regulators here in
the UK and around the world.
ARE QLS COURSES RECOGNISED?
Although QLS courses are not subject to Ofqual regulation, they must adhere to
an extremely high level that is set and regulated independently across the
globe. A course that has been approved by the Quality Licence Scheme simply
indicates that it has been examined and evaluated in terms of quality and
fulfils the predetermined quality standards.
WHEN WILL I RECEIVE MY CERTIFICATE?
For CPD accredited PDF certificate it will take 24 hours, however for the
hardcopy CPD certificate takes 5-7 business days and for the Quality License
Scheme certificate it will take 7-9 business days.
CAN I PAY BY INVOICE?
Yes, you can pay via Invoice or Purchase Order, please contact us at
info@lead-academy.org for invoice payment.
CAN I PAY VIA INSTALMENT?
Yes, you can pay via instalments at checkout.
HOW TO TAKE ONLINE CLASSES FROM HOME?
Our platform provides easy and comfortable access for all learners; all you need
is a stable internet connection and a device such as a laptop, desktop PC,
tablet, or mobile phone. The learning site is accessible 24/7, allowing you to
take the course at your own pace while relaxing in the privacy of your home or
workplace.
DOES AGE MATTER IN ONLINE LEARNING?
No, there is no age limit for online learning. Online learning is accessible to
people of all ages and requires no age-specific criteria to pursue a course of
interest. As opposed to degrees pursued at university, online courses are
designed to break the barriers of age limitation that aim to limit the learner's
ability to learn new things, diversify their skills, and expand their horizons.
WHEN I WILL GET THE LOGIN DETAILS FOR MY COURSE?
After successfully purchasing the course, you will receive an email within 24
hours with the login details of your course. Kindly check your inbox, junk or
spam folder, or you can contact our client success team via
info@lead-academy.org