847 Body Language courses delivered Online

This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

Description: To work in an office properly, you need to achieve some basic etiquette and communication skills along with your department related skill. Throughout the course, you will know all the essential tips and techniques for maintaining an excellent workforce in your office environment. Like other bundled video course, the present course is divided into several sections and sub-sections. The first section, Introduction to HR concepts, discusses the fundamental HR terms including the employee recruitment, training and managing conflict while the second part Communication Essential describes the proper format of communication. Communication varies based on your purpose. In the Communication course, you will be introduced to business communication, written communication, verbal and non-verbal communication, etc. Then the Professionalism in the Office Skills teaches you the strategies for increasing your professional image. On the other hand, you will know the business etiquette and manner in the Business Etiquette and Professionalism section. Next, the part Thinking Critically helps you to consider any situation critically so that you can take the right decision at the right time. After that, Time Management section guides you to manage your time efficiently. Finally, you will understand the present condition and market position of an organisation to decide the further step for your organisation in The Strategic Planning video lessons. In short, after completing the course, you will learn the essential etiquette for organising a competent workforce. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Workplace Essentials Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Essentials Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Human Resources Assistant Introduction Human Resources Assistant FREE 00:10:00 Potential Careers 00:05:00 Attracting and Retaining Employees HRM Overview 00:13:00 Forecasting Demand 00:10:00 Cultural Diversity 00:11:00 Diversity Survey 00:09:00 Recruiting, Selection, and Orientation Job Analysis 00:10:00 Application 00:20:00 Bad Resume 00:05:00 Good Resume 00:12:00 Cover Letter 00:10:00 Selection 00:11:00 Form I-9 00:17:00 Form W-9 00:07:00 Form W-4 00:10:00 Form 1095-B 00:07:00 Compensation and Benefits 00:17:00 Training and Development Personal and Professional Development 00:14:00 Training Evaluation Form 00:12:00 Performance Appraisal Performance Appraisal 00:19:00 Appraisal 00:14:00 Legal Environment of HRM National Labor Relations Act 00:12:00 Labor-Management Relations Act 00:14:00 Occupational Safety and Health Act 00:13:00 Motivating Employees Motivation 00:17:00 Physiological Needs 00:16:00 Motivation-Hygiene Theory 00:12:00 Firm Characteristics 00:22:00 Contemporary Motivation Theory Weakness of Maslow and Herzberg's Theories 00:18:00 Expectancy Theory 00:13:00 Motivation Techniques Management by Objectives 00:17:00 Behavior Modification 00:19:00 Telecommuting 00:20:00 Teams and Teamwork What is a Team? 00:09:00 Stages of Development 00:06:00 Team Cohesiveness 00:09:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Positioning Yourself as a Professional Attitude in the Workplace FREE 00:10:00 Professionalism 00:03:00 Making Changes through Personal Accountability 00:07:00 Enhancing Your Professional Image Your Image as a Whole 00:05:00 Becoming More Marketable 00:03:00 Communicating and Image 00:08:00 Expanding Your Skills Time Management 00:14:00 Project Management Techniques 00:03:00 Making Decisions 00:06:00 Communicating for Results Keys to Effective Communication 00:26:00 Presentations 00:09:00 Meetings 00:07:00 Building Relationships and Networks Work and Your Personality 00:05:00 Networking 00:07:00 Roles in the Office MRP 00:18:00 Principles of Professional Behavior What is Etiquette? FREE 00:05:00 Always Be Your Best 00:12:00 Always Be Your Best When Meeting and Greeting 00:06:00 Interview Etiquette Types of Interviews 00:07:00 Planning for the Interview 00:07:00 During the Interview 00:13:00 Planning and Attending Business Meetings Types of Meetings 00:06:00 Planning Conference Call Meetings 00:10:00 Meal Meetings 00:09:00 Electronic Etiquette Voicemail 00:08:00 Instant Messaging 00:09:00 Multicultural Etiquette Five Steps to Dealing with Diversity 00:13:00 Facing New Problems The Critical Thinking Process FREE 00:24:00 Group Dynamics 00:17:00 Critical Thinking Methods 00:04:00 Problem Solving Approaches 00:09:00 Establishing the Problem A Identify the Problem 00:08:00 Exploring the Problem 00:06:00 Discovering the Solution Assembling Potential Ideas 00:09:00 Determining the Best Solution 00:04:00 Evaluating Cost and Benefit 00:05:00 Building Your Case 00:02:00 Accepting a Decision Accepting a Decision 00:13:00 Identifying Goals Identifying Goals FREE 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Preparing for the Strategic Planning Process Preparing for the Strategic Planning Process FREE 00:16:00 Establish a Committee 00:06:00 Gather Operational Data 00:13:00 Initiating the Strategic Planning Process Develop a Mission Statement 00:12:00 Develop a Vision Statement 00:06:00 Assess Internal and External Environments 00:12:00 Performing SWOT Analysis 00:08:00 Developing the Strategic Plan Prioritize What the Strategic Plan Will Address 00:03:00 Set Goals and Objective 00:07:00 Develop Strategy for Achieving Goals 00:02:00 Draft the Strategic Plan 00:09:00 Executing the Plan Assign Responsibility and Authority 00:10:00 Establish a Monitoring System 00:06:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview This Child Psychologist Training Course will unlock your full potential and will show you how to excel in a career in Child Psychologist Training Course. So upskill now and reach your full potential. Everything you need to get started in Child Psychologist Training Course is available in this course. Learning and progressing are the hallmarks of personal development. This Child Psychologist Training Course will quickly teach you the must-have skills needed to start in the relevant industry. In This Child Psychologist Training Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Child Psychologist Training Course skills to help you advance your career. Acquire a comprehensive understanding of various Child Psychologist Training Course topics and tips from industry experts. Learn in-demand Child Psychologist Training Course skills that are in high demand among UK employers, which will help you to kickstart your career. This Child Psychologist Training Course covers everything you must know to stand against the tough competition in the Child Psychologist Training Course field.  The future is truly yours to seize with this Child Psychologist Training Course. Enrol today and complete the course to achieve a Child Psychologist Training Course certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Child Psychologist Training Course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Child Psychologist Training Course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Child Psychologist Training Course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Child Psychologist Training Course is suitable for anyone aspiring to start a career in Child Psychologist Training Course; even if you are new to this and have no prior knowledge on Child Psychologist Training Course, this course is going to be very easy for you to understand.  And if you are already working in the Child Psychologist Training Course field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Child Psychologist Training Course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Child Psychologist Training Course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Child Psychologist Training Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Child Psychologist Training Course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Babies from Birth to One Year About the Course and your Tutor FREE 00:02:00 The Importance of Bonding 00:08:00 The Social and Emotional development: from birth to 1 yr 00:06:00 The Innate Reflexes of Newborn Babies 00:07:00 The Benefits of Testing at 'Milestones' 00:07:00 Stages and Sequences of Social and Emotional Development The Importance of Social and Emotional Development 00:06:00 The Ages and Stages that Children go through 00:12:00 The Main theories in Developmental Psychology 00:07:00 The Importance of Positive Role Models 00:08:00 The Barriers to Achieving the 'Milestones' 00:07:00 The Importance of Unconditional Love 00:06:00 Language and Linguistic Skills Development Forms of communication 00:05:00 What is 'Pre-linguistic' form of communication 00:05:00 The Active and the Passive Communication 00:06:00 The Importance of Opportunities in Development of the Skills 00:05:00 The Importance of Body Language 00:06:00 Cognitive Development The Importance of Cognitive Development 00:04:00 The Main Psychological Theories in Cognitive Development 00:07:00 The Appropriate Opportunities for Cognitive Development 00:04:00 The Unconscious Mind: Id, Ego and Superego. Psychoanalytical Theory 00:06:00 Thank You and Good Bye! 00:02:00 Resources Resources - Child Psychologist Training Course 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Communication Skills Master Class . You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Communication Skills Master Class is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Communication Skills Master Class has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Communication Skills Master Class , like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Communication Skills Master Class? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Communication Skills Master Class there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Communication Skills Master Class is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Communication Skills Master Class does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills Master Class was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Communication Skills Master Class is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Basic Communication Skills Definition of Communication 00:03:00 Elements of Communication 00:04:00 Communication Styles 00:03:00 Steps in Communication Process 00:01:00 Step 1 of Communication Process 00:02:00 Step 1 Explained - Goal and preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 of Communication Process 00:04:00 Characteristics of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language and Signals 00:03:00 Third Step in Communication - Seeing Feedback 00:04:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Ways to Improve Communication and Knowledge Check 00:05:00 Increase Effectiveness of Communication 00:08:00 8 Guidelines for Giving Praise and Feedback 00:05:00 Additional Tips for Effective Communications 00:09:00 Section 02: Communication in Organisations & Strategic Communications Communication Requirements in Business 00:08:00 Skills required in corporate communication 00:06:00 Interactive Communications 00:08:00 Reason why Communication Fails 00:03:00 Communication Channels and Their Problems 00:06:00 Indications of Incompetent Communication 00:06:00 Other reasons for Communication failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication in Public Communication 00:09:00 Resources and Audience for Strategic Public Communication 00:07:00 Source of Strategic Communication 00:05:00 Strategic Communication - Summary of three models 00:12:00 Strategic Communication - Guidelines for Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation and Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication and PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management and Issue Advocacy 00:06:00 External Communication - Risk and Crisis Communication 00:10:00 Case Study on Corporate Strategic Communication 00:09:00 Section 03: How to Make Strategic Communication Plans What is Strategy? 00:06:00 What is Communication Strategy? 00:05:00 When Communication Strategy is required 00:04:00 Why Communication Strategy is required 00:03:00 Information we need before making strategy 00:08:00 Setting Goals and Identify Audience 00:08:00 Catagorise your Audience to help draft right message 00:04:00 Drafting Message to cater your audience 00:04:00 Channels and Timing of Communication 00:05:00 Resources risk and Evaluation of communication strategy 00:04:00 Summary of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference between Strategic and Tactical Communication 00:03:00 Traditional Planning and why Refreshed Approached 00:05:00 Change Management - What are concerns? 00:03:00 Refreshed Approach to Communication Planning 00:07:00 Possible Problems in Communication Plan, Success measurement 00:06:00 Measure, Feedback and Manage Cynics 00:03:00 Social Aspects of Communication Strategy 00:12:00 Additional Planning on Social Aspects of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How to Succeed in Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements of Group Communication and Types of Group 00:08:00 Advantages and Disadvantages of Group Discussion 00:08:00 How to prepare for group Discussion 00:07:00 Practice for group Discussion and other aspects 00:08:00 Dos and Don't group Discussion 00:08:00 Section 05: Communication Skills for Conflict Resolution Summary of previous class 00:05:00 What is conflict - class discussion? 00:07:00 Communication in Conflict 00:08:00 Meaning of Positive intent in difficult situations 00:09:00 Positive Intent - Example 00:05:00 De-escalating Emotions as a method to communicate in Conflicts 00:06:00 Detached Responsibility method in resolving conflicts 00:13:00 Keys to handle Angry Peoples 00:06:00 Keys to deal with denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback and Exercise 00:08:00 Assignment Assignment - Communication Skills Master Class 00:00:00

Register on the Strategic & Communication Skills today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Strategic & Communication Skills is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Strategic & Communication Skills Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Strategic & Communication Skills, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 01: Basic Communication Skills Definition of Communication 00:03:00 Elements of Communication 00:04:00 Communication Styles 00:03:00 Steps in Communication Process 00:01:00 Step 1 of Communication Process 00:02:00 Step 1 Explained - Goal and preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 of Communication Process 00:08:00 Characteristics of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language and Signals 00:03:00 Third Step in Communication - Seeing Feedback 00:04:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Ways to Improve Communication and Knowledge Check 00:05:00 Increase Effectiveness of Communication 00:08:00 8 Guidelines for Giving Praise and Feedback 00:05:00 Additional Tips for Effective Communications 00:09:00 Section 02: Communication in Organisations & Strategic Communications Communication Requirements in Business 00:08:00 Skills required in corporate communication 00:06:00 Interactive Communications 00:08:00 Reason why Communication Fails 00:03:00 Communication Channels and Their Problems 00:06:00 Indications of Incompetent Communication 00:06:00 Other reasons for Communication failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication in Public Communication 00:09:00 Resources and Audience for Strategic Public Communication 00:07:00 Source of Strategic Communication 00:05:00 Strategic Communication - Summary of three models 00:12:00 Strategic Communication - Guidelines for Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation and Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication and PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management and Issue Advocacy 00:06:00 External Communication - Risk and Crisis Communication 00:10:00 Case Study on Corporate Strategic Communication 00:09:00 Section 03: How to Make Strategic Communication Plans What is Strategy? 00:06:00 What is Communication Strategy? 00:05:00 When Communication Strategy is required 00:04:00 Why Communication Strategy is required 00:03:00 Information we need before making strategy 00:08:00 Setting Goals and Identify Audience 00:08:00 Catagorise your Audience to help draft right message 00:04:00 Drafting Message to cater your audience 00:04:00 Channels and Timing of Communication 00:05:00 Resources risk and Evaluation of communication strategy 00:04:00 Summary of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference between Strategic and Tactical Communication 00:03:00 Traditional Planning and why Refreshed Approached 00:05:00 Change Management - What are concerns? 00:03:00 Refreshed Approach to Communication Planning 00:07:00 Possible Problems in Communication Plan, Success measurement 00:06:00 Measure, Feedback and Manage Cynics 00:03:00 Social Aspects of Communication Strategy 00:12:00 Additional Planning on Social Aspects of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How to Succeed in Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements of Group Communication and Types of Group 00:08:00 Advantages and Disadvantages of Group Discussion 00:08:00 How to prepare for group Discussion 00:07:00 Practice for group Discussion and other aspects 00:08:00 Dos and Don't group Discussion 00:08:00 Section 05: Communication Skills for Conflict Resolution Summary of previous class 00:05:00 What is conflict - class discussion? 00:07:00 Communication in Conflict 00:08:00 Meaning of Positive intent in difficult situations 00:09:00 Positive Intent - Example 00:05:00 De-escalating Emotions as a method to communicate in Conflicts 00:06:00 Detached Responsibility method in resolving conflicts 00:13:00 Keys to handle Angry Peoples 00:06:00 Keys to deal with denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback and Exercise 00:08:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Corporate & Strategic Communication Skills for Managers today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Corporate & Strategic Communication Skills for Managers is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Corporate & Strategic Communication Skills for Managers Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Corporate & Strategic Communication Skills for Managers, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Section 01: Basic Communication Skills Definition of Communication 00:03:00 Elements of Communication 00:04:00 Communication Styles 00:03:00 Steps in Communication Process 00:01:00 Step 1 of Communication Process 00:02:00 Step 1 Explained - Goal and preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 of Communication Process 00:04:00 Characteristics of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language and Signals 00:03:00 Third Step in Communication - Seeing Feedback 00:04:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Ways to Improve Communication and Knowledge Check 00:05:00 Increase Effectiveness of Communication 00:08:00 8 Guidelines for Giving Praise and Feedback 00:05:00 Additional Tips for Effective Communications 00:09:00 Section 02: Communication in Organisations & Strategic Communications Communication Requirements in Business 00:08:00 Skills Required in Corporate Communication 00:06:00 Interactive Communications 00:08:00 Reason why Communication Fails 00:03:00 Communication Channels and Their Problems 00:06:00 Indications of Incompetent Communication 00:06:00 Other Reasons for Communication Failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication in Public Communication 00:09:00 Resources and Audience for Strategic Public Communication 00:07:00 Source of Strategic Communication 00:05:00 Strategic Communication - Summary of three models 00:12:00 Strategic Communication - Guidelines for Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation and Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication and PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management and Issue Advocacy 00:06:00 External Communication - Risk and Crisis Communication 00:10:00 Case Study on Corporate Strategic Communication 00:09:00 Section 03: How to Make Strategic Communication Plans What is Strategy? 00:06:00 What is Communication Strategy? 00:05:00 When Communication Strategy is Required 00:04:00 Why Communication Strategy is Required 00:03:00 Information We Need Before Making Strategy 00:08:00 Setting Goals and Identify Audience 00:08:00 Catagorise your Audience to help draft right message 00:04:00 Drafting Message to cater your audience 00:04:00 Channels and Timing of Communication 00:05:00 Resources risk and Evaluation of communication strategy 00:04:00 Summary of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference between Strategic and Tactical Communication 00:03:00 Traditional Planning and why Refreshed Approached 00:05:00 Change Management - What are concerns? 00:03:00 Refreshed Approach to Communication Planning 00:07:00 Possible Problems in Communication Plan, Success measurement 00:06:00 Measure, Feedback and Manage Cynics 00:03:00 Social Aspects of Communication Strategy 00:12:00 Additional Planning on Social Aspects of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How to Succeed in Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements of Group Communication and Types of Group 00:08:00 Advantages and Disadvantages of Group Discussion 00:08:00 How to Prepare for Group Discussion 00:07:00 Practice for group Discussion and other aspects 00:08:00 Dos and Don't group Discussion 00:08:00 Section 05: Communication Skills for Conflict Resolution Summary of previous class 00:05:00 What is conflict - class discussion? 00:07:00 Communication in Conflict 00:08:00 Meaning of Positive intent in difficult situations 00:09:00 Positive Intent - Example 00:05:00 De-escalating Emotions as a method to communicate in Conflicts 00:06:00 Detached Responsibility method in resolving conflicts 00:13:00 Keys to Handle Angry Peoples 00:06:00 Keys to Deal with Denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback and Exercise 00:08:00 Assignment Assignment - Corporate & Strategic Communication Skills for Managers 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Follow your dreams by enrolling on the Autism and Mental Health course today and develop the experience, skills and knowledge you need to enhance your expert development. Autism and Mental Health will help you arm yourself with the qualities you need to work towards your dream job. Study the Autism and Mental Health training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Autism and Mental Health course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Autism and Mental Health course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Autism and Mental Health course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Autism and Mental Health course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Autism and Mental Health course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Autism and Mental Health course. The Autism and Mental Health course is designed by industry experts and is tailored to help you learn new skills with ease.  Autism and Mental Health is incredibly valuable and allows you to study at your own pace. With full course access for one year, you can complete Autism and Mental Health when it suits you. Access the Autism and Mental Health course modules from any internet-enabled device, including computers, tablets, and smartphones. The Autism and Mental Health course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Autism and Mental Health now and start learning instantly! Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Autism and Mental Health doesn't entitle you to practise as an expert in this specific field. What You Get Out Of Studying Autism and Mental Health With Janets: Receive a digital Certificate upon successful completion of the Autism and Mental Health course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Autism and Mental Health training course is delivered through Janets' online learning platform. Access the Autism and Mental Health content from any internet-enabled device whenever or wherever you want to. The Autism and Mental Health course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who Is This Course For: Autism and Mental Health is ideal for those who already work in this sector or are an aspiring expert. This Autism and Mental Health course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The Autism and Mental Health is open to all students and has no formal entry requirements. To study the Autism and Mental Health course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: Autism and Mental Health is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete Autism and Mental Health and gain an industry-acknowledged lesson that will help you excel in finding your ideal job. Course Content Autism and Mental Health - Updated Version Autism Training Module 1: Autism Spectrum Disorder (ASD) 00:25:00 Module 2: Learning Difficulties Related to Autism 00:23:00 Module 3: Autism Diagnosis 00:16:00 Module 4: Cognitive Approaches in Autism 00:17:00 Module 5: Dealing with Autistic Individuals 00:22:00 Module 6: Other Considerations for Dealing with Autistic Individuals 00:19:00 Module 7: Engagement in Autism Awareness 00:13:00 Children's Mental Health Introduction to Mental Health 00:24:00 Community Mental Health Teams (CMHTs) 00:17:00 Child Psychology 00:31:00 Introduction to Child Development 00:54:00 Childhood and Adolescent 00:13:00 Attachment and Relationship Building in Childhood 00:52:00 Eating & Sleeping Disorders 00:43:00 Factors that Influence Development 00:38:00 Cognitive Development 00:25:00 Social and Emotional Development 00:43:00 Problems of Infancy 00:20:00 Problems of Childhood 00:23:00 Mock Exam Mock Exam - Autism and Mental Health 00:20:00 Final Exam Final Exam - Autism and Mental Health 00:20:00 Autism and Mental Health - Old Version Module 01: Mental Health of Children Children's Mental Health Basics 00:30:00 Nurturing Positivity And Confidence 01:00:00 Recognise Changed Behaviour In Your Child 01:00:00 About Birth Defects 01:00:00 About Behaviour Disorders 01:00:00 Mental Health Games For Children 01:00:00 Make Sure You Take Care Of Yourself As Well 00:30:00 Module 02: Autism The Basics About Autism: What Is It? 00:30:00 What Are the Factors that Contribute A Child to Autism 01:30:00 Autism and Genetics 01:30:00 What Are the Basic Symptoms of Autism 01:00:00 What Are the Speech and Communication Problems of Autism 01:00:00 Autism and Body Language 01:00:00 Autism, Toxic Metals, and Vaccines 00:30:00 The Cause of Autism Might Be Found in Autistic Mice 00:30:00 Autism: The Need for Increased Research 00:30:00 How is Autism Treated 01:00:00 How Is Autism Diagnosed 00:30:00 Myths about Autism 00:10:00 How to Look for Autism Signs in Infants 00:30:00 How Can Families Cope With an Autistic Child and the Financial Burden 00:30:00 The Differences Between Asperger's Syndrome and Autism 01:00:00 Autism Assistance Dogs 01:00:00 Teaching Autistic Children 01:00:00 The Fixation Behavior of an Autistic Child 00:30:00 The Autism Society of America 00:30:00 Childproofing Your Home for Your Autistic Child 00:30:00 Autism and Nutritional Supplements 01:00:00 Toilet Training the Autistic Child 01:00:00 Difficulties of an Autistic Adult 01:00:00 Alternative Treatments for Autism 01:00:00 Assignment Assignment - Autism And Mental Health 2 weeks Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Administrative management focuses on needs of administrative procedures and using the right tools and techniques in the workplace. [course_titile] is originated for you to carry out administrative tasks to a professional standard. The course begins with by explaining the code of conduct as well as setting the tone in the workplace. Operating an office requires exceptional effort and management skills. Initially, this course is intended to prepare you to handle bullying in the workplace, conflict management and different types of conflict that often occur, necessary steps to avoid and overcome conflict, getting along in the workplace effectively as well. You will be able to create a positive work environment through communication and negotiation. In the course, you will get a clear understanding of closing the generation gap, ergonomics injury prevention, and eliminate workplace violence. Following that, you will learn about workplace harassment and things to do if you become a victim of it. Enroll now and get the most out of this course. Learning Outcomes: Identify what a code of conduct is and why a business should have one Identify what goes into a code of conduct Discuss how to implement a code of conduct in the workplace Create a code of conduct for a business Allot a definition about bullying of what it is and what not Realise the cost of bullying either to organisations nor to people Recognise behaviours associated with bullying as well as the factors behind them Learn some means to shut bullying and realise the roles you can play Acquire the knowledge of some routes to handle yourself from bullying Learn what you should do when encountered with bullying Figure out proper solutions to a bullying event (either within or outside the organisation) Be able to assist in creating an anti-bullying policy Become able to help generate an anti-bullying policy Identify how a positive workplace appears Get information and realise the major components suited to produce and sustain a positive work atmosphere Realise the role of an employee to generate your individual activities to manage a positive work environment Understand as a leader the responsibility you have to create and maintain a positive work environment Figure out Discover what type of team player you are and how that relates to your functioning in the team Know the importance of effective workplace relationships in creating and maintaining a positive work environment Know and understand the importance of working as a team and guidelines to good teamwork Discover your personal strengths and weaknesses in working cooperatively Discover your preference for dealing with workplace conflict Allot a definition to ergonomics and the terms it include Recognise from where you can get ergonomics information for your area Locate the ways ergonomics could be incorporated for your workplace Evaluate the environment for ergonomic risks, learn to open ways so as to solve the issues, as well as planning for their application. Recheck along with assessing your ergonomic endeavor Apply the change management technique proficiently Relate the fundamental principles linked to ergonomics Get to know outlining ergonomic practices to sit, stand, lift, carry, push, as well as to pull Make designs for an ergonomic workstation Recognise the crucial ergonomic features of tools as well as machines Interpret the role of the environmental factors for example, (sound, air quality, as well as light) play in ergonomics Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Workplace Administration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Workplace Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 What is it, and why? 00:15:00 What to leave in, what to leave out 00:15:00 What's it all about? 00:15:00 A Random Sample 00:30:00 What to Do When You Make a Mistake 00:15:00 Auditing 00:30:00 Putting it Together 00:15:00 Module : 2 Defining Bullying 00:15:00 Why Bullies Do What They Do 00:15:00 Building a Shield Against Bullies 00:15:00 What to Do If It Happens to You 00:30:00 What to Do If You Witness Bullying 00:15:00 Creating an Anti-Bullying Workplace 00:15:00 The Law on Bullying 00:15:00 Module : 3 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 4 What Does a Positive Environment Look Like? 00:30:00 What Can I Do? 00:30:00 Team Player 00:15:00 Effective Workplace Relationships (I) 00:45:00 Effective Workplace Relationships (II) 00:30:00 Module : 5 The Case for Wellness 00:15:00 Building the Foundation 00:30:00 Gathering Support 00:15:00 Gathering Data 00:30:00 Performing a Needs Analysis 00:15:00 Implementing Your Workplace Wellness Program 00:15:00 Reviewing the Plan 00:15:00 Evaluating and Reporting Results 00:15:00 Module : 6 Getting Started 00:30:00 The Role of Ergonomics in Your Workplace 00:15:00 The Ergonomic Assessment Cycle 00:05:00 Identifying and Assessing Ergonomic Hazards 00:30:00 Developing a Plan to Address Ergonomic Issues 00:15:00 Identifying and Implementing Solutions 00:15:00 Obtaining Employee Buy-In 00:15:00 Tips for Successful Implementation 00:15:00 Reviewing Your Ergonomics Program 00:15:00 Basic Ergonomic Principles 00:15:00 Optimal Sitting and Standing 00:15:00 Safe Lifting and Transporting 00:15:00 Ergonomic Workstations 00:15:00 Safe Tool Selection and Use 00:15:00 Creating an Ergonomic Environment 00:30:00 Module : 7 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Module : 8 Defining Harassment 00:15:00 Defining Sexual Harassment 00:30:00 The Purpose of Training 00:15:00 Creating a Harassment Policy 00:30:00 Nipping it in the Bud 00:15:00 Protecting Yourself 00:15:00 What If It Happens to Me? 00:30:00 What If It's Happening to Someone Else? 00:15:00 Someone Has Filed a Complaint Against Me! 00:30:00 Addressing a Complaint 00:15:00 Handling False Complaints 00:15:00 Mediation 00:45:00 Investigating a Complaint 00:45:00 Making the Decision 00:15:00 Creating Solutions 00:15:00 After It's Over 00:15:00 Skill Application 00:15:00

Get to know how the Business works Do you think with your skills you should be having a career in a company as a Business Administrator? Can you be the corporate man that every company want? Well, you can! This course will teach all you need to know about Business Administration. Business administration is a wide field that incorporates many types of management positions. From major corporations to independent businesses, every operation needs skilled administrators in order to succeed. A career in business touches on information technology, leadership dynamics and increasingly on ethics and international relationships. As a career path You'll have the option to work across industries as a business analyst, human resources generalist, operations manager or marketing specialist. Kickstart your career in Business Administration with this course which will provide everything you need to know in details. Upon completion of this course inExtended Diploma in Business Administration you will find yourself to be easily suited for the corporate job. Business Administration Course Highlights Extended Diploma in Business Administration is an award winning and the best selling course that has been given the CPD Certification & CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Business Administration into 102 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 14 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Business Administration Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Business Administration is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Business Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Business Administration - Updated Version Representing Your Boss and Company 00:36:00 Skills of an Effective Administrator 00:17:00 Business Writing Skills 00:41:00 Communication Skills 00:27:00 Business Telephone Skills 00:20:00 Mail Services and Shipping 00:28:00 Travel Arrangements 00:25:00 Organising Meeting and Conferences 00:28:00 Time Management 00:35:00 Record Keeping and Filing Systems 00:28:00 Effective Planning and Scheduling 00:52:00 Extended Diploma in Business Administration - Old Version Business Administration What is Business Administration? FREE 01:00:00 Business and Organisations FREE 00:30:00 Management of Business 01:00:00 Business Organization Perspectives 01:00:00 Decision Making 01:00:00 Approaches to Leadership 01:00:00 Business Communication Communication Basics FREE 00:30:00 Know Thyself and The Message FREE 00:30:00 Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 The Benefits Of Presenting Your Message In 1 Minute 00:30:00 Wrapping Up 00:15:00 Finance Management Financing Basics 01:00:00 Record Your Income 01:00:00 Make a List of Expenses First and Put Them in Categories 01:00:00 Countdown & Adjust 01:00:00 Review Regularly 01:00:00 Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activites-Professional Diploma in Human Resource Management 00:00:00 Business Writing Module One - Getting Started FREE 00:30:00 Module Two - Working with Words FREE 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Microsoft Access Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access FREE 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Business Administration 00:30:00 Final Exam Final Exam- Extended Diploma in Business Administration 00:30:00

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.