1590 Basic courses delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for Telco cloud system administrators and telco network operations engineers Professionals who work with telco or enterprise and data center networks Designers and operations engineers who manage telco workloads Overview By the end of the course, you should be able to meet the following objectives: Describe the VMware Telco Cloud Infrastructure™ architecture Describe the VMware Cloud Director architecture List the infrastructure requirements of ETSI NFV Describe the VMware Cloud Director architecture as Virtualized Infrastructure Manager (VIM) Describe the options associated with VMware cloud providers Explain how organizations are supported in VMware Cloud Director Describe the security model in VMware Cloud Director Configure key networking elements of VMware Cloud Director Manage and monitor resources in VMware Cloud Director Enumerate troubleshooting concepts and Day 2 operations using VMware Cloud Director This five-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware Telco Cloud Infrastructure environment. In this course, you are introduced to VMware Cloud Director? as a virtualized infrastructure manager. You will examine ETSI NFV requirements, deployment options, and procedures. You will also deploy virtualized network functions and understand their detailed configuration settings. You will learn how to support organizations as well as set up networking and security using hands-on lab exercises.In addition, you are presented with various types of technical problems in VMware Cloud Director, which you will identify, analyze, and solve through a systematic troubleshooting process. Course Introduction Introductions and course logistics Course objectives Day 0 Operations: VMware Telco Cloud Infrastructure Installation Describe the challenges of the telco cloud Describe the key functions of the telco cloud List the benefits of the VMware Cloud Director based VMware Telco Cloud Infrastructure Describe the VMware Telco Cloud Infrastructure architecture Describe the role of VMware Cloud Director in the VMware Telco Cloud Infrastructure architecture List the VMware Telco Cloud Infrastructure deployment options Describe the VMware Cloud Director architecture List the key VMware components that are part of VMware Cloud Director Describe the key use cases for the VMware Cloud Director based VMware Telco Cloud Infrastructure Day 0 Operations: ETSI NFV Requirements for Cloud Platforms Compare physical and virtual infrastructures List the benefits and challenges of physical infrastructure Describe the types of virtual infrastructure Describe the advantages and components of the NFV infrastructure (NFVI) Explain the role of network virtualization in the NFVI List the requirements of NFVI for VMware Cloud Director Describe the networking options of VMware Cloud Director Describe the key networking use cases Describe requirements of VMware Telco Cloud Automation? for networking Describe the storage options of VMware Cloud Director Describe the key storage use cases Day 1 Operations: Virtualized Infrastructure Manager (VIM) Configuration Explain basic concepts related to VMware Cloud Director Describe the components of the VMware Cloud Director architecture Describe the basic configuration of the VMware Cloud Director architecture Describe virtual data centers or VDCs Explain the role of organization VDCs Describe the relationship between provider VDCs and organization VDCs Describe resources in VMware Cloud Director List the key resource organization Create resource pools Describe how vSAN integrates with VMware Cloud Director Day 1 Operations: Configuring VMware Cloud Director Providers Describe how compute resources are provided to VMware Cloud Director Describe how storage resources are provided to VMware Cloud Director Describe provider VDC requirements and best practices List the requirements of creating VDCs Describe the VNF on-boarding process Create provider VDCs Day 1 Operations: Configuring VMware Cloud Director Organizations Describe VMware Cloud Director organizations Create VMware Cloud Director organizations Navigate through the VMware Cloud Director HTML5 provider portal Describe the VMware Cloud Director organization VDC Navigate through the tenant portal List use cases for a VMware Cloud Director organization VDC List the organization VDC allocation models Describe the types of resources that can be allocated Describe how resources are allocated for an organization Examine the function and requirements of network pools Describe the network types available in VMware Cloud Director (external, organization, and vApp) Create and manage organization VDC networks Describe catalogs Manage an organization?s catalog Populate, share, and publish catalogs Describe vApps Manage access to vApps and catalogs Modify the configuration of vApps and their virtual machines (VMs) Manage organization VDC networking Create affinity and anti-affinity rules Day 1 Operations: Configuring VMware Cloud Director Security Describe role-based access Create custom security roles Describe the directory services in VMware Cloud Director Describe the role of LDAP, SAML, SSL, Kerberos, and OAuth2 with VMware Cloud Director Explain the use of VMware Cloud Director with SSO Day 1 Operations: Configuring VMware Cloud Director Networking List networking options in VMware Cloud Director Describe key networking use cases in VMware Cloud Director Describe the use and placement of VMware NSX© Edge? services gateways in relation to VMware Cloud Director Review routing with the distributed logical router and edge services gateways in combination with VMware Cloud Director Describe firewall management in VMware Cloud Director with edge services gateways and the distributed firewall Describe an overview of VMware NSX-T? Data Center Explain the architecture of NSX-T Data Center Describe VMware Cloud Director supported features of NSX-T Data Center Describe the benefits and challenges of multisite networking List the requirements for multisite networking Describe the benefits and challenges of networking between VDCs List the requirements for networking between VDCs Configure cross-VDC networking Day 2 Operations: VMware Cloud Director Resource Management and Monitoring Identify the key resources that need to be managed with VMware Cloud Director List monitoring options with VMware Cloud Director Explain the resource management and monitoring architecture in VMware Cloud Director Monitor objects from the VMware Cloud Director portal Identify features of VMware vRealize© Operations Manager? Integrate VMware Cloud Director with vRealize Operations Manager Configure VMware vRealize© Operations Management Pack for VMware Cloud Director? Outline the monitoring features of vRealize Operations Manager in VMware Cloud Director Describe the purpose of the vRealize Operations Tenant App for VMware Cloud Director Integrate VMware Cloud Director with the Tenant App Configure the Tenant App for VMware Cloud Director Monitor objects with the Tenant App List the steps to monitor VMware Cloud Director environments with vRealize Operations Manager List the steps to monitor VMware Cloud Director environments with VMware vRealize© Log Insight? List the steps to review historical virtual machine metrics in VMware Cloud Director Examine VMware Cloud Director logs Day 2 Operations: VMware Cloud Director Troubleshooting Identify the features of the VMware Telco Cloud Automation dashboards List the components of the VMware Telco Cloud Automation dashboards Explain the features of fault management in VMware Telco Cloud Director Describe the use of fault management in VMware Cloud Director Describe the use of performance management in VMware Cloud Director Describe the use of logs in VMware Cloud Director Troubleshoot using VMware Cloud Director

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business professionals in a variety of roles who want to learn about Agile methodologies as a prelude to Agile adoption or migration, and for those who work on projects that require more flexibility and adaptability than traditional project management approaches. Overview In this course, participants will identify the Agile project management principles and use the Scrum methodology of Agile to manage projects. You will: Identify basic concepts, core values, principles, and methodologies of Agile. Address the myths, challenges, and benefits of Agile. Define the Scrum methodology of Agile. Execute sprint ceremonies using Scrum tools and techniques. Agile project management is growing in popularity as a method for delivering value quickly. This course presents the tenets of Agile methodologies using the Scrum framework as a primary example to demonstrate the Agile approaches, their benefits, and challenges. Getting Started with Agile Overview of Agile Core Values of Agile Principles of Agile Common Methodologies of Agile Addressing the Myths, Challenges, and Benefits of Agile Overcome the Myths and Misunderstandings of Agile Overcome the Challenges of Agile The Benefits of Agile Introducing the Scrum Methodology Identify Roles and Responsibilities in Scrum Define the Sprint Ceremonies Executing Sprint Ceremonies Estimate a Scrum Project Conduct a Sprint Planning Meeting Conduct a Sprint Conduct a Sprint Review Meeting Conduct a Sprint Retrospective Meeting Additional course details: Nexus Humans Introduction to Agile and Scrum Methodologies training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to Agile and Scrum Methodologies course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for - Every organization who has invested in the training of their development team in Scrum and/ or Agile - Process owners - Process managers - Employees and managers responsible for designing, reengineering or improving processes - Consultants guiding their clients through process improvement initiatives - Anyone responsible for: Managing process-related requirements Ensuring the efficiency and effectiveness of processes Maximizing the value of processes Overview -The learning objectives for CAPO include an understanding of: Basic Agile and Agile Service Management concepts Process owner role and responsibilities Managing and prioritizing a process backlog Creating and utilizing user stories Collaborating with process stake holders and other process owners Overseeing Agile process design and improvement activities Managing organizational change activities Monitoring and measuring process performance Conducting process reviews and identifying improvements This course provides guidance into the process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Students learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ?just enough? process and how to continually align process performance with overall business goals. This course prepares you for the Certified Agile Process Owner (CAPO)© certification. Please contact the center for outline details Additional course details: Nexus Humans Certified Agile Process Owner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Agile Process Owner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is for personnel who are assessing and planning to deploy a storage area network. Overview Summarize the storage infrastructure challenges and the various storage architectures such as DAS, SAN and NASClassify SAN terminology including trunking, zoning, multipathing and fabric mergingRecognize b-type Data Center Management tools such as Data Center Fabric Manager and Network Advisor (NA)Classify the various tabs in the Network Advisor ToolRecall the Cisco MDS management toolsRecognize the importance of Converged Enhanced EthernetCompare the features of iSCSI and FCoE This course provides an overview of storage network and data center networking technology. Day 1 Welcome Unit 1 - Evolution of storage area networks Unit 2 - Fibre Channel Day 2 Unit 3 - Fibre Channel switches and directors: Brocade (b-type) Unit 4 - Brocade DCFM and Network Advisor Day 3 Exercise 0 - Lab setup and preliminary instructions Exercise 1 - Brocade switch 2109: Initial configuration Exercise 2 - Management software installation Exercise 3 - Brocade Fabric Manager Exercise 4 - Brocade switch: Zoning configuration Exercise 5 - V3700 storage provisioning using iSCSI Exercise 6 - Brocade VDX fabric merging Unit 5 - Fibre Channel switches and directors: Cisco MDS Day 4 Unit 6 - Converged Enhanced Ethernet Unit 7 - Fibre Channel over Ethernet Unit 8 - iSCSI Exercise 7 - Basic configuration Exercise 8 - Management tools installation Exercise 9 - VSAN creation Exercise 10 - Zoning configuration on Cisco Exercise 11 - Configuring the DS3500 storage subsystem Additional course details: Nexus Humans SN71 IBM Storage Area Networking Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SN71 IBM Storage Area Networking Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is recommended for technical professionals who perform advanced deployment configurations of Check Point products. Overview Provide an overview of the upgrade service and options available. Explain how to perform management upgrade and migration. Articulate the process using CPUSE features. Articulate the purpose and function of Management High Availability. Explain Primary vs Secondary, Active vs Standby and Synchronization. Explain disaster recovery steps in case the primary management server becomes unavailable. Provide overview of Central Deployment in SmartConsole. Articulate an understanding of Security Gateway cluster upgrade methods. Explain about Multi Version Cluster (MVC) upgrades. Discuss Gaia Commands and how they are used. Explain the main processes on s and s. Describe how to work with scripts and SmartTasks to configure automatic actions. Explain the Management Data Plane Separation (MDPS) Explain kernel operations and traffic flow Articulate Dynamic and Updatable Objects in Security Gateways Explain the policy installation flow and files used. Describe the use of policy installation history. Explain concurrent and accelerated install policy. Describe an overview of APIs and ways to use and authenticate. Explain how to make changes in GAIA and management configuration. Explain how to install policy using API. Explain how the SecureXL acceleration technology enhances and optimizes Security Gateway performance. Describe how the CoreXL acceleration technology enhances and improves Security Gateway performance. Articulate how utilizing multiple traffic queues can make traffic handling more efficient. Discuss Site-to-Site VPN basics, deployment and communities. Describe how to analyze and interpret VPN tunnel traffic. Explain Link Selection and ISP Redundancy options. Explain tunnel management features. Discuss Check Point Remote Access solutions and how they differ from each other. Describe how client security can be provided by Remote Access . Explain authentication methods including machine authentication. Explain Multiple Entry Point (MEP). Discuss the Mobile Access Software Blade and how it secures communication and data exchange during remote connections. Learn basic concepts and develop skills necessary to administer IT security fundamental tasks. Course Outline Prepare for a Security Management Server Upgrade Upgrade the Security Management Server Deploy a Secondary Security Management Server Configure a Distributed Log Server Upgrade a Security Gateway from SmartConsole Work with the Command Line Use Scripts and SmartTasks Configure Dynamic Objects Monitor Traffic Verify Policy Installation and Status Work with Gaia and Management APIs Work with Acceleration Features Configure a Locally Managed Site to Site VPN Configure a Site to Site VPN with an Interoperable Device Configure Remote Access VPN Configure Mobile Access VPN Configure a High Availability Cluster Work with ClusterXL Configure Policy Compliance Deploy SmartEvent

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Duration 5 Days 30 CPD hours This course is intended for network professionals who are looking to build their foundational knowledge of the ClearPass product portfolio This training combines the following classes into one five day workshop, preparing you for the ACCP certification: ACF-Aruba ClearPass Fundamentals IAC-Implementing Aruba ClearPass Overview Ability to setup ClearPass as a AAA server Demostrate Configuration Guest, Ongurad, Onboard and Profiling features Integrate with External AD Server Understand Monitoring and Reporting Demostrate Scaling and deployment of best practices It prepares participants with foundational skills in Network Access Control using the ClearPass product portfolio. This 5-day classroom session includes both modules and labs to teach participants about the major features of the ClearPass portfolio Intro to ClearPass BYOD High Level Overview Posture and Profiling Guest and Onboard ClearPass for AAA Policy Service Rules Authentication Authorization and Roles Enforcement Policy and Profiles Authentication and Security Concepts Authentication Types Servers Radius COA Active Directory Certificates Intro to NAD NAD Devices Adding NAD to ClearPass Network Device Groups Network Device Attributes Aruba Controller as NAD Aruba Switch Aruba Instant Monitoring and Troubleshooting Monitoring Troubleshooting Logging Policy Simulation ClearPass Insight Insight Dashboard Insight Reports Insight Alerts Insight Search Insight Administration Insight Replication Active Directory Adding AD as Auth Source Joining AD domain Using AD services External Authentication Multiple AD domains LDAP Static Host Lists SQL Database External Radius Server Guest Guest Account creation Web Login pages Guest Service configuration Self-registration pages Configuring NADS for Guest Guest Manager Deep Dive Web Login Deep Dive Sponsor Approval MAC Caching Onboard Intro to Onboard Basic Onboard Setup Onboard Deepdive Single SSID Onboarding Dual SSID Onboarding Profiling Intro to Profiling Endpoint Analysis Deep Dive Posture Intro to Posture Posture Deployment Options OnGuard Agent Health Collection OnGuard workflow 802.1x with Posture using Persistent/dissolvable agent OnGuard web LoginMonitoring and Updates Operation and Admin Users Operations Admin Users Clustering and Redundancy Clustering Redundancy LAB Licensing ClearPass Licensing Base License Applications Single Sign-On Deployment Options ClearPass Admin Login SSO Access Network SSO ASO-Auto-Sign On Configuration and Demo ClearPass Exchange Intro Examples General HTTP Palo Alto Firewall Configuration Case Study Objectives Discussion Advanced Labs Overview

Duration 3 Days 18 CPD hours This course is intended for Operators of Juniper Networks security solutions, including network engineers, administrators, support personnel, and resellers. Overview Identify high-level security challenges in today's networks. Identify products that are incorporated into the Juniper Connected Security solution. Explain the value of implementing security solutions. Explain how Juniper Connected Security solves the cyber security challenges of the future. Explain the SRX Series devices and the added capabilities that next-generation firewalls provide. Explain traffic flows through the SRX Series devices. List the different security objects and how to create them. Describe interface types and perform basic interface configuration tasks. Describe the initial configuration for an SRX Series device. Explain security zones. Describe screens and their use. Explain address objects. Describe services and their use. Describe the purpose for security policies on an SRX Series device. Describe zone-based policies. Describe global policies and their use. Explain unified security policies. Configure unified security policies with the J-Web user interface. Describe IDP signatures. Configure an IDP policy using predefined templates with the J-Web user interface. Describe the use and configuration of the integrated user firewall feature. Describe the UTM security services List the available UTM services on the SRX Series device. Configure UTM filtering on a security policy with the J-Web user interface. Explain Sky ATP's use in security. Describe how Sky ATP and SRX Series devices operate together in blocking threats. Describe NAT and why it is used. Explain source NAT and when to use it. Explain destination NAT and when to use it. Explain static NAT and its uses. Describe the operation and configuration the different types of NAT. Identify various types of VPNs. Describe IPsec VPNs and their functionality. Describe how IPsec VPNs are established. Describe IPsec traffic processing. Configure IPsec VPNs with the J-Web user interface. Describe and configure proxy IDs and traffic selectors with the J-Web user interface. Monitor IPsec VPNs with the J-Web user interface. Describe the J-Web monitoring features. Explain the J-Web reporting features. Describe the Sky Enterprise service and how it can save resources. Explain the functionality of Junos Space Security Director. This course is designed to provide students with the foundational knowledge required to work with SRX Series devices. This course will use the J-Web user interface to introduce students to the Junos operating system. Module 1: COURSE INTRODUCTION COURSE INTRODUCTION Module 2: Juniper Security Concept Security Challenges Security Design Overview Juniper Connected Security Module 3: Juniper Connected Security ? SRX Series Devices Connected Security Interfaces Initial Configuration LAB 1: Initial Configuration Module 4: Security Objects Security Zone Objects Security Screen Objects Security Address Objects Security Services Objects LAB 2: Creating Security Objects with J-Web Module 5: Security Policies Security Policy Overview Zone-Based Policies Global Security Policies Application Firewall with Unified Security Policies LAB 3: Creating Security Policies with J-Web Module 6: Security Services ? IDP and User Firewall IDP Security Services Integrated User Firewall LAB 4: Adding IDP and User Firewall Security Services to Security Policies Module 7: Security Services ? UTM Content Filtering Web Filtering Antivirus Antispam LAB 5: Adding UTM Security Services to Security Policies Module 8: Juniper Connected Security ? Sky AT Sky ATP Overview Blocking Threats Lab 6: Demonstrating Sky ATP Module 9: Network Address Translation NAT Overview Source NAT Destination NAT Static NAT Lab 7: Implementing Network Address Translation Module 10: IPsec VPN Concepts VPN Types Secure VPN Requirements IPsec Tunnel Establishment IPsec Traffic Processing Module 11: Site-to-Site VPNs IPsec Configuration IPsec Site-to-Site Tunne Lab 8: Implementing Site-to-Site IPsec VPNs Module 12: Monitoring and Reporting J-Web monitoring options J-Web Reporting options Lab 9: Using Monitoring and Reporting Appendix A: SRX Series Hardware Appendix D: Sky Enterprise Services Appendix B: Virtual SRX Appendix EJunos Space Security Director Appendix CCLI Prime

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning

Learn the ‘Essentials’ of gift wrapping in just 60 minutes! Do you grab the nearest gift bag because you’re so embarrassed by your attempts at gift wrapping? Maybe you always cut too much (or too little) wrapping paper and end up in a sticky tape mess? Perhaps you’ve already decided you want to join a class but know you’d struggle in a group and worry that you’d slow everyone down? Or it could be that the dates or venue for joining an in person class don’t work for you (or fit your busy schedule)? If any of these sound familiar, then you’ll love my 60 minute 1-2-1 virtual class. 60 Minute 1-2-1 Class No Replay £67 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why it’s important Wrap a box (using the paper & only 3 pieces of tape Learn to tie 2 different styles of bow (and when to use each one) 60 Minute 1-2-1 Class Includes replay £87 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why it’s importnat) Wrap a box (using the paper & 3 pieces of tape Learn how to tie 2 different styles of bow (and when to use each one) A replay of the class FREQUENTLY ASKED QUESTIONS 1. What’s included in a 60 minute virtual Gift Wrapping Class You’ll learn the essentials of gift wrapping including as listed in the package you choose.   2. How much is a 60 minute 1-2-1 virtual class? Depending on the package you choose, prices start at £67. 3. How do I book a date for my class? Once payment is received, I will send you an email confirming your payment and a link to book your class 4. Are materials provided? No, materials are not provided. I will send you a list of what you need at least 2 weeks ahead of the class (or once the date is confirmed if less than 2 weeks until the class) 5. What is the difference between an in person & a virtual class? At a 60 minute virtual class you will get 1-2-1 tuition on the techniques which I cannot guarantee you’d get at a group in person class (although I always try to do my best). In person classes usually last a full day and include lunch/refreshments which is not included with a virtual class. 6. Can I change the date/time of my class? If you can no longer attend the class on the date/time you chose, you can change the date once at no futher cost. Please email me for your options. 7. Can I bring a friend? No – the 1-2-1 classes are as the name suggests for one person only. If you want to bring a friend(s) email me louise@louiselewis.co.uk for your options & a quote. 8. Who is a virtual 1-2-1 gift wrapping class suitable for? The classes are suitable for any skill level from beginner to anyone that has already tried the basics and wants to learn more. A 1-2-1 class is ideal if you struggle to attend an inperson class that fits in with your schedule and prefer the idea of personal tuition  9. Who is gift wrapping class not suitable for? There are no exclusions to suitability 10. What kind of results can I expect if I join a class? That all depends on you and if you’re prepared to go away and practice/use the skills you have learned in the class.