43006 BA courses

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Acquire expertise in ESL teaching with our specialized ESL Teaching Diploma. Gain essential skills and strategies to effectively teach English as a Second Language, cater to diverse learners, and create engaging lessons. Enrol now to embark on a rewarding career empowering students to communicate confidently in English.

Learn the fundamentals of Blender software, explore techniques for creating detailed 3D models, and master the process of rendering your creations. Whether you're a beginner or an experienced designer, this course will equip you with the skills needed to bring your characters to life in the digital world.

Unlock your potential with our CAD Design and Drafting Diploma Course! Master the fundamentals of 2D and 3D CAD design, learn to create intricate models, and gain hands-on experience with industry-leading software like AutoCAD and SolidWorks. Prepare for a rewarding career in architecture, engineering, or related fields.

Learn how to protect yourself and others from cyber threats with our Diploma in Cyber Security Course. Boost your career opportunities in roles such as Cyber Security Analyst, Information Security Officer, or Ethical Hacker. Sign up now and enjoy expert-led learning and a recognized certification.

Learn the art of chocolate making with our comprehensive course. Gain practical skills, understand chocolate types, and explore recipes. Perfect for aspiring chocolatiers and dessert enthusiasts.

The Law Conversion Course is a perfect opportunity for those looking to switch careers or enhance their knowledge in the legal field. This online programme is designed for graduates from non-law backgrounds who are keen to explore the world of law and pursue a career in it. Whether you're interested in becoming a solicitor or barrister, this course covers the essential legal principles, providing a robust understanding of the law. With a strong focus on critical thinking, legal research, and communication, you’ll develop a solid foundation that can set the stage for your future legal studies or career. Designed for those who are eager to dive into the law without the need for in-person attendance, this course is ideal for anyone looking to gain a strong understanding of legal concepts. The flexibility of an online format allows you to study at your own pace, making it easier to balance alongside your other commitments. With an emphasis on law theory, you'll be well-equipped to tackle the challenges of further legal study or to confidently enter the legal sector in the future. This course offers the perfect blend of detailed learning and career-relevant insights Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Law and Legal Systems Module 02: Contract Law Module 03: Criminal Law Module 04: Constitutional and Administrative Law Module 05: Introduction to Human Rights Law Module 06: Tort Law Module 07: Property Law Module 08: Equity and Trusts Module 09: Legal Research Project Learning Outcomes Analyse legal principles and their applications in diverse contexts. Demonstrate a comprehensive understanding of Contract, Criminal, and Constitutional Law. Evaluate the impact of Human Rights Law on contemporary legal issues. Apply knowledge of Tort, Property, and Equity and Trusts in practical scenarios. Conduct effective legal research, showcasing analytical and critical thinking skills. Develop a solid foundation for pursuing a successful career in law. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Graduates seeking a career transition into law. Professionals in related fields aspiring to enhance legal knowledge. Individuals with a keen interest in understanding legal systems. Those pursuing a diverse and challenging legal education. Career changers aiming for a rewarding path in law. Students looking to build a strong foundation in legal principles. Individuals intrigued by the dynamics of human rights and constitutional law. Anyone wanting a comprehensive understanding of legal concepts. Career path Solicitor Barrister Legal Consultant Compliance Officer In-House Counsel Legal Researcher Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

If you're working with patient data, you're also handling responsibility. In today’s healthcare settings, one misstep with data can lead to serious consequences—and not just for you, but for the people who trust you with their most personal information. This Healthcare GDPR Essentials Course helps you understand exactly what’s expected when dealing with confidential health records, digital systems, and patient interactions in a lawful and respectful way. Whether you're part of a GP surgery, hospital, care agency, or dental practice, this course helps bring clarity to the rules that matter most. You’ll explore key GDPR terms in plain English, learn how they apply to everyday healthcare roles, and get clear guidance on handling, storing, and sharing patient data. No heavy jargon. No legal lectures. Just straight-to-the-point knowledge designed to keep both staff and patients protected. From consent and data rights to breach protocols and record-keeping, this course is an essential resource for anyone looking to stay informed and stay on the right side of the law. Simple, smart, and designed with busy healthcare workers in mind. Would you like a section on learning outcomes next? Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Healthcare GDPR Module 2: Data Governance in Healthcare Module 3: Healthcare Data Subject Rights and Obligations Module 4: Protecting Health Data Module 5: GDPR Obligations and Sensitive Data Module 6: Transferring Health Data Module 7: Consent and Lawful Bases for Healthcare Data Processing Module 8: Rights of Data Subjects Module 9: Safeguarding Healthcare Data Module 10: Protecting Health Data in the Modern Age Module 11: Cross-Border Health Data Module 12: Medical Research Learning Outcomes: Implement robust data governance structures for healthcare information. Navigate legal obligations and ethical considerations in data processing. Demonstrate proficiency in safeguarding sensitive health data. Understand the intricacies of cross-border health data transfers. Evaluate and apply lawful bases for healthcare data processing. Enhance expertise in protecting health data in the modern digital age. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare administrators Compliance managers Data protection specialists Legal professionals in healthcare IT professionals in the healthcare sector Individuals seeking expertise in healthcare GDPR Privacy officers Professionals in healthcare information management Career path Data Protection Officer in healthcare organisations Healthcare Compliance Manager Legal Advisor specialised in healthcare data protection Healthcare Information Governance Officer IT Security Specialist in healthcare Privacy Officer in healthcare organisations Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Master the art of woodworking with our Woodwork Training course. Learn measurement, tool usage, joinery techniques, and wood finishing to elevate your craftsmanship.

This course will teach you the fundamentals of HR management, employee relations, and talent acquisition. You will learn how to create effective recruitment strategies, handle employee issues, and develop your own HR career. This course is suitable for anyone who works in HR, wants to become an HR professional, or manages a team of employees. You will also receive a recognised CPD certificate upon completion of the course.