CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.
Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.
48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Augmented Reality at QLS Level 4 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Augmented Reality at QLS Level 4 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Augmented Reality at QLS Level 4 course. Due to Augmented Reality at QLS Level 4's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Augmented Reality at QLS Level 4 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Augmented Reality at QLS Level 4 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Augmented Reality at QLS Level 4 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Augmented Reality at QLS Level 4 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction Module 02: Augmented Reality in Education Module 03: Augmented Reality in Business Module 04: Augmented Reality in Medicine Module 05: Other Key Applications of AR Module 06: Assessing the Future of Augmented Reality Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Augmented Reality at QLS Level 4 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Augmented Reality at QLS Level 4 No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Augmented Reality at QLS Level 4 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Augmented Reality at QLS Level 4, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme andalso you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.
In January 2024 alone, reports were published about the SRA taking enforcement action against 3 firms and 4 individuals for failure to comply with the Money Laundering Regulations 2017. The fines issued for these non-compliances total over £570,000 plus costs. The absence of staff training, or requirement to complete additional training, was noted in a number of these cases. As a manager of a law firm, or more crucially an MLRO or MLCO, the ultimate responsibility for the firm's compliance, including with the MLR 2017, lies with you. It is your responsibility to ensure that the firm puts in place, reviews and updates compliant policies, controls and procedures. You must ensure that the firm maintains an up to date practice wide risk assessment. You are required to ensure that your employees are regularly given training on the MLR 2017 and associated risks. If a breach occurs, the SRA will take a wider look at the firm and identify any supervisory deficiencies that may have contributed to failures by fee earners or support staff. It has proven that it will not shy away from holding to account managers, compliance officers and MLRO/MLCOs for failures by their firms to comply with requirements of the MLR 2017. This course will cover the following to assist firms MLROs, MLCOs and Management with fulfilling their AML management responsibilities: How to comply with your obligations and stay compliant FWRA – linked with PCPs Mandatory AML Policies and Procedures - SRA have concerns Training and supervising staff Audits SRA requirements Reporting SARS POCA/TA Fulfilling reporting officer and compliance officer duties Target Audience The online course is suitable for MLROs, MLCOs, firm management and those supporting these roles. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Helen Torresi, Consultant, DG Legal Helen is a qualified solicitor with a diverse professional background spanning leadership roles in both the legal and tech/corporate sectors. Throughout her career, she has held key positions such as COLP, HOLP, MLCO, MLRO and DPO for law firms and various regulated businesses and services. Helen’s specialised areas encompass AML, complaint and firm negligence handling, DPA compliance, file review and auditing, law management, and operational effectiveness in law firms, particularly in conveyancing (CQS).
This one day training will give learners an overview of how to deliver Cognitive Stimulation Therapy (CST). CST is a brief evidence-based group treatment for people with dementia. This interactive course will include a background about CST and how it can be used, research overview and detailed presentation of the treatment, including video footage and role-play.
Dive into Revenue Cycle Management in Healthcare (RCM) with our detailed course. From pre-registration to denial management, gain mastery over key RCM processes to enhance financial health in healthcare settings. Essential for healthcare professionals seeking to optimize revenue flow.
Why Learn Game Designing Training Course 3ds Max and Unity 3D? Click for more info Learn Game Designing with 3ds Max and Unity 3D for industry demand, 3d and 2d skills, game design, AR/VR projects, game programming, and 3d visualization. Enhance your career in the thriving gaming and interactive media industry. Duration: 40 hrs. Method: 1-on-1 & Tailored content. Schedule: Tailor your own schedule by pre-booking a convenient hour of your choice, available from Mon to Sat 9 am and 7 pm. Explore the World of Unity 3D with Our Training Courses Unity is a robust cross-platform game development engine, responsible for creating a significant portion of the world's games. Learn ultimate game development platform to build top-notch 3D & 2D games, deployable on mobile, desktop, VR/AR, consoles, or the Web. The opportunities are limitless. Led by certified and experienced Unity instructors, our training courses are filled with practical, real-world exercises. 40-hour Game Designing Training Course with 3ds Max and Unity 3D: Course Overview: Module 1: Introduction to 3ds Max and Unity 3D (4 hours) Get acquainted with 3ds Max and Unity 3D interfaces and workflows Efficiently set up and manage projects Master importing and handling assets Module 2: 3D Modeling with 3ds Max (8 hours) Dive into 3D modeling techniques Create stunning 3D models using 3ds Max Explore polygonal, spline, and NURBS modeling Enhance models with textures and materials Module 3: Animation and Rigging with 3ds Max (8 hours) Understand animation techniques in 3ds Max Rig 3D models for smooth animations Bring creations to life with keyframe animation Employ procedural animation methods Export animations for Unity 3D integration Module 4: Game Design with Unity 3D (8 hours) Learn the Unity 3D game engine Grasp essential game mechanics and concepts Create and manage game scenes and levels Master control of game objects and components Utilize physics and collision detection for immersive experiences Module 5: Scripting and Programming with Unity 3D (8 hours) Introduce Unity 3D scripting with C# Understand variables, data types, and functions in C# Control game objects and components using C# Explore game loops and events for interactive gameplay Module 6: User Interfaces and Audio with Unity 3D (4 hours) Design captivating user interfaces within Unity 3D Implement interactive buttons, sliders, and input fields Elevate games with audio import and editing Control sound effects and background music Module 7: Optimization and Deployment (4 hours) Master game optimization in Unity 3D Enhance game performance through scripting techniques Build and test games for various platforms Publish games on the web or app stores Game Designing Training Course 3ds Max and Unity 3D (Live Online Only): Explore advanced 3ds Max techniques for modeling, lighting, and cameras Dive into character animation for lifelike characters Enhance Unity 3D skills with real-time development and game authoring settings Unity - Real-time 3D Development Platform: Unlock Your Creativity https://www.unity.com/ Create 3D, 2D, VR & AR Experiences For Any Industry: Games, Auto, AEC, Film, And More. Complete Solution To Develop Better, Iterate Faster, And Grow Your Business. Amazing Games. Immersive Experiences. Multi-Platform Support. 3ds Max Free Trial | Autodesk Download a free 30-day trial of 3ds Max, 3D modeling, and rendering software for design visualization, games, and animation.
LOOKING FOR: ADULT FICTION Louise Buckley has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books. After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors. Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories. She is delighted to be working with Hannah at Hannah Sheppard Literary Agency. Louise is looking for:- Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett). Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin. In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry. Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog. She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea. Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite. More generally, Louise would also love to see novels with a disabled protagonist or someone (like herself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative. Horror. Louise is currently really enjoying the horror resurgence and would love some more horror for her list. She is looking for all types of horror from the more literary, suspenseful horror along the lines of Andrew Michael Hurley to the more commercial like Witchcraft for Wayward Girls by Grady Hendrix. Louise is also a big fan of horror mash-ups, especially body transformation horror such as Nightbitch, and horror mixed with, say, vampires, in the vein of Hungerstone or The Lamb. She would also love to see some dark academia. Think If We Were Villains or In My Dreams I Hold a Knife, and is a huge fan of gothic horror, so would love to see something that’s a modern-day Shirley Jackson or Rebecca. Louise is NOT looking for: -romance -romantasy -epic, traditional fantasy -space opera -straightforward women’s fiction -children’s fiction of any kind -non-fiction Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Tuesday 18th March 2025
Success = Value + People + Process With innovation happening more than ever, the new agile project economy requires more and more people across organisations to manage projects successfully, leading to many of us quietly slipping into the role of the unofficial project manager! The problem is very few people receive formal training on how to do it. Stakeholders, scope creep, limited training, and a lack of process all combine to raise the probability of project failure costing organisations time, money, and employee morale Is it any wonder 65% of all projects fail* each year! The good news is—unofficial project managers can build confidence to lead high-value projects and engage teams in a way that inspires them to volunteer their best efforts. Source: *Nieto-Rodriguez, A. (2021). “The Project Economy Has Arrived.” Harvard Business Review; Nov/Dec 21. Outcomes Project Management for the Unofficial Project Manager™ combines best practices from agile and waterfall project management to equip learners with the mindset, skillset, and toolset to engage and inspire team members. Success starts with the core agile principle of value—a project must deliver value to Noble! Once value is established, it is people who make projects successful through a consistent process. Project management isn’t just about managing logistics and hoping the project team is ready to play to win. The skills of “informal authority” are more important than ever before, so team members are inspired to contribute to project success! This course will help learners: Build strong informal authority that inspires project teams to consistently volunteer their best efforts. Utilise a consistent process to start and finish high-value projects on time and with quality. Influence and engage others to define a clear project scope, including clear deliverables and risk strategies. Model openness and agility to apply proactive change management and deliver high-value projects. Project Management Framework The Project Management Framework guides you through five distinct elements in the life of any project. Coupled with the foundational behaviours taught in the programme, this framework can help you deliver highly successful projects again and again. Who Should Attend? This programme is for anyone who finds themselves leading projects at work, regardless of whether or not their job title says, Project Manager! It is NOT a deep dive into project management processes, nor is it a qualification based programme. Whilst it would be helpful to either be involved in or to be leading a project, during the programme, this is clearly not essential. However, it is advisable that the participants have had some experience, whether as a project member or as the person who is leading the project (officially or not)! Project Management Institute (PMI) FranklinCovey is a member of the Project Management Institute (PMI) Authorised Training Partners (ATP) Programme and this course has been designed to satisfy the project management education requirement for PMI Certifications as well as Professional Development Education units (PDUs) needed by PMI credential holders.
Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Process Owner / Team Lead / Power User Overview This course will prepare you to: Provide an overview of basic customizing settings in the main components of Financial Accounting with SAP S/4HANA Configure the Master Data Settings (G/L Accounts, Customer and Vendor Accounts) of Financial Accounting with SAP S/4HANA Configure the Document Control and Posting Control Settings of Financial Accounting with SAP S/4HANA Configure the Settings for Financial Document Clearing of Financial Accounting with SAP S/4HANA The course provides an overview of how to implement Financial Accounting capabilities of SAP S/4HANA in order to cover the related business requirements. You will gain the mandatory foundation knowledge required in order to understand and configure business processes for the SAP S/4HANA financials module in the areas of general ledger, accounts payable, and accounts receivable accounting. For the Master Data, the Document Control/Posting Control and Financial Document Clearing you will practice some configurations and verify the result by using the application. Course Outline Short Overview of SAP S/4HANA Core Financial Accounting (FI) Configuration Managing Organizational Units in Financial Accounting (FI) Checking the Basic Settings in New General Ledger (G/L) Accounting Outlining the Variant Principle Managing Fiscal Year Variants Master Data Maintaining General Ledger (G/L) Accounts Managing Customer and Vendor Accounts Document Control Configuring the Header and Line Items of Financial Accounting (FI) Documents Managing Posting Periods Managing Posting Authorizations Posting Control Analyzing Document Splitting Maintaining Default Values Configuring Change Control Configuring Document Reversal Configuring Payment Terms and Cash Discounts Maintaining Taxes and Tax Codes Posting Cross-Company Code Transactions Financial Document Clearing Performing Open Item Clearing Managing Payment Differences Additional course details: Nexus Humans S4F12 SAP Basics of Customizing for Financial Accounting: GL, AP, AR in SAP S/4HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the S4F12 SAP Basics of Customizing for Financial Accounting: GL, AP, AR in SAP S/4HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.