6745 Admin courses delivered On Demand

Want to learn how to work with a child? Want to learn how their life cycle works? Want to learn about their basic requirements of their growing process? If yes, then enrol know to benefit from the course and achieve your required information. Description: Building a stable and productive workforce for children or young people continues to be a challenge for many individuals. Through this, you will learn how to deal with a child at different ages. This course will help you learn about pre-adolescences. The muscles and motor will also be discussed in general as muscles are in a most intimate and peculiar sense the organs of the will. You will also go through the different. You will also learn how sports and games can be beneficial in every child's development process. Many another topic will be covered by our professional and well-experienced tutors regarding this course. Who is the course for? This qualification is designed for individuals who are working, or need to work, in early learning and childcare, social care and the learning improvement and services administrations. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate Course for the Children and Young People's Workforce is a useful qualification to possess, and would be beneficial for the following careers: Care worker. Careers advisor. Children's center worker. Education welfare officer. Registration childminder. Youth or community worker. Teacher. Social worker. Education, Regimen & Hygiene for Children PRE-ADOLESCENCE 01:00:00 THE MUSCLES AND MOTOR POWERS IN GENERAL 01:30:00 INDUSTRIAL EDUCATION 01:00:00 MANUAL TRAINING AND SLOYD 01:30:00 GYMNASTICS 01:30:00 PLAY, SPORTS, AND GAMES 01:30:00 FAULTS, LIES, AND CRIMES 01:30:00 BIOGRAPHIES OF YOUTH 01:30:00 THE GROWTH OF SOCIAL IDEALS 01:30:00 INTELLECTUAL EDUCATION AND SCHOOL WORK 01:30:00 THE EDUCATION OF GIRLS 01:30:00 MORAL AND RELIGIOUS TRAINING 01:30:00 GLOSSARY 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Have you ever felt difficulties to memories what you are reading? Or felt like you are taking too much time to understand any article? Then speed reading is the perfect skill to help you. Learn how you can use speed reading to improve yourself from this Scientific Speed Reading course. In this Scientific Speed Reading course, you will be familiarized with different speed reading techniques. You will learn how the speed reading techniques work and how to adapt these techniques in your reading habit. You will also understand the benefits and obstacles of speed reading and build a strong relationship between speed reading and your brain. Improve your memory with the techniques of speed reading today from this course. Speed reading is a very efficient and helpful brain exercise to improve your concentration and productivity. This Scientific Speed Reading course will help you to understand the techniques of speed reading and apply them to your reading habit. Learn speed reading from this course today and boost your personal growth. Learning Outcomes Understand the function of speed reading Be able to set reading goals and break bad habits Familiarize with different benefits of speed reading Remove the obstacles and distractions while reading Be comfortable with speed reading techniques Be able to improve your memory recall and personal techniques Learn how to read quickly but proficiently Train your brain to capture important information from a content Who is this course for? This comprehensive Scientific Speed Reading course is ideal for those who want to improve their reading speed and boost their productivity. You will learn the techniques speed reading from this course. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Scientific Speed Reading is a useful qualification to possess and would be beneficial for any related profession or industry such as: Speed Readers Editors Students Researchers Educational Specialists Secretaries Administrative Officers Content Writers Proof Readers Module 01: Introduction to Speed Reading Introduction to Speed Reading 00:24:00 Module 02: Preparing Yourself for Effective Speed Reading Preparing Yourself for Effective Speed Reading 00:14:00 Module 03: Speed Reading: Benefits and Obstacles Speed Reading: Benefits and Obstacles 00:23:00 Module 04: Relationship Between Reading and the Brain Relationship Between Reading and the Brain 00:23:00 Module 05: Skills and Techniques for Speed Reading Skills and Techniques for Speed Reading 00:20:00 Module 06: How to Improve Your Memory? How to Improve Your Memory? 00:24:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Understanding a problem properly and creatively can create new opportunities for your business. Learn how to solve problems creatively from this Creative Problem Solving and Decision Making course and boost your personal growth today.  In this Creative Problem Solving and Decision Making course, you will learn the importance of creative problem solving and decision making. You'll understand how decision making works, problem-solving steps, thinking outside the box and many other techniques. This course will teach you the aspects of creative problem-solving. Problem-solving is necessary for any work. Your problem-solving skill can help you ride the ladder in your career and personal growth. So, learn how you can solve your problems creatively today from this course. Learning Outcomes Learn how to break a problem into small pieces Understand why organizations need to be creative with their problem solving and decision making Familiarize with the steps of problem-solving Learn why decision making is important Know about the benefits realization approach to problem-solving Be able to think outside the box Familiarize with tools that will help to solve problems creatively Who is this course for? This course will be helpful for anyone who needs decision making and problem-solving skills in their life. This course will help to understand a problem and finding a creative solution for that. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Creative Problem Solving and Decision Making is a useful qualification to possess and would be beneficial for any related profession or industry such as: Entrepreneurs Business Owners Managing Directors Administrators Team Leaders Unit 01: Thinking Styles and the structure for problem solving and decision making Introduction to Problem Solving and Decision Making Creatively 00:02:00 Thinking Styles in decision making 00:08:00 Steps to Creative Problem Solving and Decision Making 00:10:00 Analyse the Problem 00:08:00 Analysing Performance Data 00:06:00 Unit 02: Generate and Test Ideas Generate Ideas 00:05:00 Test the Solutions and Decide 00:04:00 Benefits Realisation Introduction 00:01:00 Problem Solving using Benefits Realisation 00:10:00 Thinking outside the Box 00:01:00 Thank you for completing the course 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Master the negotiating skills through this course and improve your business prospect, employability as well as your corporate potential. Description: Adopting negotiation skills is important for almost every individual to grow, flourish and succeed at any job or business. Learn about the different types of negotiation skills and how can these be used in practical life in this course. Know the skills of have a successful negotiation without any fault. Understand how to deal with different situations or difficulties if occurred. Learn how and where to use specific tactics and when not to use them. Know how to deal tough questions. Who is the course for? A businessman. This course is for both beginners and experts. For people who are looking forward to adopting good negotiation skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Negotiation Skills Certificate Course is a useful qualification to possess, and would be beneficial for the following careers: Sales Professional. Vendor Manager. Legal Administration. Human Resource Professional. Real Estate Broker. Construction Manager. Health Service Manager. Marketing Manager. Counselling Psychologist. Lawyer. Chief Executive. Negotiation Skills Certificate Module One - Getting Started 01:00:00 Module Two - Understanding Negotiation 01:00:00 Module Three - Getting Prepared 01:00:00 Module Four - Laying the Groundwork 01:00:00 Module Five - Phase One - Exchanging Information 01:00:00 Module Six - Phase Two - Bargaining 01:00:00 Module Seven - About Mutual Gain 01:00:00 Module Eight - Phase Three - Closing 01:00:00 Module Nine - Dealing with Difficult Issues 01:00:00 Module Ten - Negotiating Outside the Boardroom 01:00:00 Module Eleven - Negotiating on Behalf of Someone Else 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Negotiation Skills Certificate- Activities 00:00:00 Mock Exam Mock Exam- Negotiation Skills Certificate 00:20:00 Final Exam Final Exam- Negotiation Skills Certificate 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Functional Skills English Level 2 course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Functional Skills English Level 2 Course for? This Functional Skills English Level 2 course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Functional Skills English Level 2 Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Functional Skills English Level 2 Module 01: Linguistics 00:42:00 Module 02: Teaching Grammar and Vocabulary 00:34:00 Module 03: The Basics of Sentence 00:08:00 Module 04: Structure of Sentence 00:16:00 Module 05: Question 00:11:00 Module 06: Punctuation & Capitalisation 00:21:00 Module 07: Spelling 00:24:00 Module 08: English Pronunciation 00:29:00 Module 09: Teaching Receptive Skills: Reading 00:17:00 Module 10: Teaching Productive Skills: Writing 00:15:00 Module 11: Teaching Receptive Skills: Listening 00:16:00 Module 12: Teaching Productive Skills: Speaking 00:14:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Functional Skills English Level 1 is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Functional Skills English Level 1 for? This Functional Skills English Level 1 is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Functional Skills English Level 1 ? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Functional skills English level 1 Module 01: Introduction to the Course Introduction to the Course 00:10:00 Module 02: Basics of Grammar Basics of Grammar 00:13:00 Module 03: The Basics of Sentence The Basics of Sentence 00:08:00 Module 04: Structure of Sentence Structure of Sentence 00:16:00 Module 05: Questions Questions 00:11:00 Module 06: Punctuation and Capitalisation Punctuation and Capitalisation 00:21:00 Module 07: Spelling Spelling 00:24:00 Module 08: Common Mistakes and Ways to Improve Common Mistakes and Ways to Improve 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you part of the human resource management in your organization? If so, then this course will teach you about HR Management to keep your organization's people motivated through this well-designed human resource management course. Description: Human Resource Management is an important department in any organizations or businesses. This course is designed to educate you the importance of employee motivation. Through this course, you will know the methods of keeping the people in your organization motivated. Learn about personality types and how they fit into your Employee Motivation plan. This course will teach you to set clear and defined goals to motivate your employees. In this course, you will wbe well equipped with the skills to identify and address issues related to employee motivation to keep moving forward. Who is the course for? Human resource managers or specialists who want to help employees continue working effectively by motivating them to theirs. Anyone who wants to know how to motivate employees and have them work effectively. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The HR Management: Employee Motivation Course would be beneficial for the following careers: Human Resource Administrator Human Resource Consultant Human Resource Manager Recruitment and Hiring Officer Training and Development Officer. HR Management: Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities HR Management: Employee Motivation- Activities 00:00:00 Mock Exam Mock Exam- HR Management: Employee Motivation 00:20:00 Final Exam Final Exam- HR Management: Employee Motivation 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Understand the core principles of SENCO through the SENCO - Special Educational Needs Coordination Certification Course. This course will introduce you to the core element of SENCO and help you build the essential skills to work with SEN students. This SENCO - Special Educational Needs Coordination Certification Course is designed to equip you with a detailed understanding of SENCO. Here, you will learn about the roles and responsibilities of an SEN coordinator. The course will teach you the key skills for supporting both the teaching and the learning process. You will be able to identify the importance of leadership practice in SENCO. This comprehensive course will help you acquire the expertise to meet the needs of SEN students. You will become competent in building and maintaining a good relationship with the students and your co-workers. The SENCO - Special Educational Needs Coordination Certification Course will bring great benefits for those who are working or want to work with SEN children. If you are one of them, join the course and build your competence. Learning Outcomes Familiarize yourself with the roles and responsibilities of SENCO Learn helpful strategies for assisting the teaching and learning process Understand the importance of leadership skills in SENCO Grasp the techniques of supporting the children with special education needs Know how to develop a healthy relationship with the students Develop the skills to overcome the challenges of this sector Who is this course for? The SENCO - Special Educational Needs Coordination Certification Course is suitable for anyone interested to enrich their understanding of this topic. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The SENCO - Special Educational Needs Coordination Certification Course is a useful qualification to possess and would be beneficial for any related profession or industry such as: SENCO SEN Teaching Assistant Teaching Assistant SENCO - Special Educational Needs Coordination Certification Course Module 1: Introduction to SEN Co-ordination 00:14:00 Module 2: The SENCO Role in Policy and Practice 00:13:00 Module 3: Roles and Responsibilities within whole School SEN Co-ordination 00:13:00 Module 4: Supporting Teaching and Learning 00:23:00 Module 5: The SENCO and the Senior Leadership Team 00:15:00 Module 6: Supporting Colleagues and working with Professionals and Organisations beyond the School 00:23:00 Module 7: Developing Relationship with Pupils and Parents 00:20:00 Module 8: SENCO's Role in Leading and Managing SEND Administration 00:18:00 Module 9: Challenges and Opportunities 00:17:00 Module 10: Developing Inclusive Practice and the Future SENCO Role 00:14:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview Every business tries to sell their products and tell that they are the best. But how would you know if they are really good for you? Or if they are trying to mislead you? What should you do to identify misleading or unethical businesses? Learn all these answers and more from this Consumer Rights & Responsibilities Awareness course.  In Consumer Rights & Responsibilities Awareness this course, you will get a clear understanding of the principles of consumer rights acts and learn about consumer contracts and agreements. This course will teach you how to identify unfair and unethical businesses and keep yourself away from misleading advertising. This course will help you to gain knowledge about what to do if you face any business fraud or violation of a contract. This course will teach you the legal and ethical aspects of customer rights and awareness step by step with engaging and easily understandable modules. This is a perfect course for you to learn about consumer rights and protect your consumer right. Take the course and enhance your knowledge about consumer rights today. Learning outcomes Learn about the consumer right act Familiarize with consumer contracts and how it works Know about general data protection regulation and their functions Understand the rights of a consumer and know how to protect your rights Be able to identify misleading advertising Gain in-depth knowledge about sales and purchase agreements Learn about unfair business practices and how to identify them Be able to take legal action in case of violation of contract Protect yourself and your customers from unethical marketing and business practices Ensure the balance of power between sellers and consumers Who is this course for Aspiring professionals interested in learning about consumer rights and improve their understanding of business and customer management can take this Consumer Rights & Responsibilities Awareness course. The in-demand skills gained from this training will provide excellent opportunities for a career in customer management. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Consumer Rights & Responsibilities Awareness Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Retail Manager Consumer Service Representative Associate Director Consumer Data Analyst Consumer Senior Associate Marketing Manager Accounting Assistant Product Designer Business Analyst Human Rights Administrator Consumer Rights & Responsibilities Awareness Module 01: Introduction to Consumer Rights 00:13:00 Module 02: The Consumer Rights Act 00:23:00 Module 03: Consumer Contracts Explained 00:20:00 Module 04: General Data Protection Regulations Explained 00:16:00 Module 05: Fraud Protection 00:32:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don't know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Description: Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.  Who is the course for? Call centre agents or customer service representatives who need to acquire skills for their profession. People who are interested in call centre customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Call Centre & Customer Service Training Course would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00