211 Acting courses delivered Online

Establish a Connection Every Time Certification Regardless of whether a client cherishes your items or administrations, they will wonder whether or not to return on the off chance that they get helpless client care. Exhibiting appreciation and care is fundamental for building connections and making a base of faithful customers. This course will show you the fundamental standards of client support and how to place them into impact in ordinary business settings. You will figure out how to speak with clients, take care of their issues and convince them to purchase your items and administrations while staying straightforward and acting to their greatest advantage. You Will Learn: Why great client assistance can recognize you from your rivals and why the standards of client support ought to be maintained across all divisions Why you should track your clients and deals The abilities and individual credits you need to prevail in a client support job, including a decent hard working attitude and a readiness to tune in The significance of estimating consumer loyalty and why you should utilize grievances as a beginning stage for productive change Why keeping an uplifting mentality has a critical effect when serving clients Advantages of Taking This Course: On the off chance that you work in a client care job, this course will show you how to offer clients an extraordinary encounter that will encourage their devotion On the off chance that your work expects you to make attempts to sell something, this course will show you how to show up seriously persuading and assemble compatibility with customers In the event that you are keen on showcasing, this course will instruct you how tracking clients and deals made can prompt further deals This course will show you how to keep an uplifting mentality at work when managing clients, subsequently improving your work fulfillment

Your Authentic Self and Leadership Style What is your Authentic Self? Many leaders still attempt to be one way at work and their true authentic self emerges outside of work. Some believe leadership is acting. For us to be successful agilists, we need to show up as our authentic selves so that we can be true leaders. Based on the work done by Bill George, the creator of the "authentic leadership" approach to management, this session will address: The importance of your authentic self Its impact on your leadership style Traits of authentic leaders Recommended steps towards your own authentic leadership This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Your Authentic Self and Leadership Style What is your Authentic Self? Many leaders still attempt to be one way at work and their true authentic self emerges outside of work. Some believe leadership is acting. For us to be successful agilists, we need to show up as our authentic selves so that we can be true leaders. Based on the work done by Bill George, the creator of the "authentic leadership" approach to management, this session will address: The importance of your authentic self Its impact on your leadership style Traits of authentic leaders Recommended steps towards your own authentic leadership This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

About this Virtual Instructor Led Training (VILT)  Accredited by the United Kingdom Lubricants Association (UKLA), this 4 half-day Virtual Instructor Led Training (VILT) course will provide an in-depth understanding of the principles, economics and flexibility of lubricant blending plants and how to operate a lubricants blending plant efficiently and economically. The latest developments and trends in lubricant blending and the advantages and disadvantages of lubricant blending equipment, facilities and operations will be discussed. The importance of testing components and products for each blend, lubricant blend quality control and product quality management will also be explained. The VILT course will also clarify the importance of lubricant product filling, packaging and warehouse storage, strategies for optimising existing lubricant blending plant facilities and how to avoid or minimise problems with lubricant blending and product quality. The VILT course is recognised under the UKLA Continuing Professional Development (CPD) scheme for Registered Lubricant Professional. *There will be an examination for this VILT.   Training Objectives This VILT course will enable you to: Learn about Mineral Oil Base Oils; API Groups I, II and III: Properties and Characteristics Acquire the knowledge about Synthetic Base Oils; API Groups IV and V: Properties and Characteristics Learn about Lubricant Additives: Properties and Characteristics Know the Lubricant Formulation and Ease of Blending Explore the Blending Plant Design: Grassroots Plants and Upgrading Existing Plants Learn about Blending Plant Equipment and Facilities and Their Operation Understand the Lubricant Blending Issues: Avoiding Problems Test and Analyse Base Oils and Additives Test and Analyse Blended Lubricants Explore the importance of Product Quality Control Understand the process of Lubricant Packaging and Filling Understand the process of Lubricant Storage Learn about Product Quality Management Target Audience This VILT course will be useful and applicable for: Middle and Senior managers to understand how and why to design and operate an efficient and profitable lubricant blending plant. Blending plant operators and specialists to improve and optimise current blending plant operations. Manufacturers of lubricants will understand how and why high quality components and effective testing during the entire blending process are important to final lubricant product quality and performance. Lubricant formulators will understand the importance of close communication and co-operation with blending plant managers and operators to minimise blending costs and to thereby maximise product profitability. Course Level Intermediate Training Methods The VILT course will be delivered online in 4 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Course Duration: 4 half-day sessions, 4 hours per session (16 hours in total). Trainer Your expert course leader (CChem, MRC) has worked as Sales, Technical Marketing Manager and Company Director with over 50 years of broad experience in the lubricants, fuels, petroleum additives, with four leading companies Chevron, Ethyl Petroleum Additives Ltd, Texaco Limited and Kuwait Petroleum (GB) Ltd. His major recent responsibilities have been concerned with leading the Oil Industry Association United Kingdom Lubricants Association, and acting in an advisory capacity as Technical Director to the Association. He has acquired a wide experience in technical, marketing and sales within the oil industry. The related experience gained with the oil additives industry has provided him with special additional insights. He has also led the Certificate of Lubricant Competence course for the United Kingdom Lubricants Association (UKLA) for 11 years. He is a Chartered Chemist and a Member of the Royal Society of Chemistry. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction & First Concepts Introduction 00:02:00 How To Overcome Your Stuck Points 00:08:00 How To Face Your Inner Demons 00:08:00 Understanding & Beating Anxiety Overcoming Your Resistance To Change 00:08:00 Acceptance Is Key 00:09:00 Acting Against Angst 00:08:00 More Anti-Anxiety Skills & Concepts Self Imposed Obstacles 00:07:00 Preventing Burnout 00:07:00 Banish Worry & Live Panic Free! 00:06:00 Conclusion Conclusion 00:01:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Climate Change as a Business Opportunity In the Emmy Award-winning TV series Years of Living Dangerously, Executive Producer Dan Abbasi and his partners spotlighted the current and escalating impacts of climate change on real people and illustrated how awakened citizens and consumers can hold corporations and leaders accountable to drive needed changes. Dan is also a longtime 'low carbon' investor who has built and led a manufacturing company to reduce emissions from aviation and power generation. Dan will talk about how he and others are acting on the conviction that climate change represents the biggest business and investment opportunity in history. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Climate Change as a Business Opportunity In the Emmy Award-winning TV series Years of Living Dangerously, Executive Producer Dan Abbasi and his partners spotlighted the current and escalating impacts of climate change on real people and illustrated how awakened citizens and consumers can hold corporations and leaders accountable to drive needed changes. Dan is also a longtime 'low carbon' investor who has built and led a manufacturing company to reduce emissions from aviation and power generation. Dan will talk about how he and others are acting on the conviction that climate change represents the biggest business and investment opportunity in history. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Anaphylaxis and Autoinjectors Anaphylaxis is an extreme and potentially life-threatening allergic reaction, which results in rapid chemical changes in the body. In the UK it is estimated that almost 20% of the population is affected by at least one allergic disorder. Anaphylaxis is characterised by quickly developing life-threatening airway, breathing and/or circulation problems. The swelling and tightening of the airway cause breathing difficulties and/or a sudden fall in blood pressure, which can lead to dizziness and fainting. Autoinjectors offer fast-acting relief to somebody suffering an anaphylactic reaction. The successful administration of a device can prevent serious consequences and provide enough time for emergency services to attend and treat the sufferer. Highfield’s Anaphylaxis and Autoinjector Short Course is designed to help you understand the risks of a severe allergic reaction and how to administer emergency treatment. The course outlines how anaphylaxis can be caused by a broad range of ‘triggers’, such as insect stings, foods, for example nuts and shellfish, latex and medicines, such as penicillin. Learners will also learn how to recognise the symptoms, identify how to administer first aid to a casualty who is suffering from anaphylaxis and has the potential to save a life.

About this Training Course Reservoir engineering methods, data and models are used in the E&P business to describe and optimise hydrocarbon recovery. This 5 full-day course addresses reservoir engineering concepts and methods to enable cross-disciplinary team work and the smooth exchange of ideas and experience. In this course, participants will gain an in-depth understanding of the fundamentals of reservoir engineering and a broad range of modern reservoir engineering principles and practices for reservoir development and production, including the estimation of oil and gas reserves. The topics covered in this course will be illustrated with practical and actual field cases. Some self-study or reading will be required from participants. Training Objectives By the end of this course, participants will be able to: Describe use of permeability and fluid saturation in reservoir engineering. Explain the assessment of hydrocarbon resources and recoverable reserves estimation. Understand analysis and modelling of fluid behaviour. Explain oil and gas reservoir performance. Describe material balance methods in oil and gas reservoirs. Understand design and analysis of well tests. Understand analysis and production of producing wells and forecasting methods. Describe fluid displacement at the pore and reservoir scale. Explain reservoir simulation approaches. Describe tools for handling the uncertainty in reservoir analysis. Describe various recovery methods from primary to enhanced recovery. Target Audience This course is intended for professionals with prior technical or engineering exposure to exploration and production activities. Targeted participants include geoscientists, production engineers, petrophysicists and petroleum engineers involved with exploration and development of oil & gas reservoirs. The course will also benefit petroleum engineering team leaders as well as IT staff and support staff who work with reservoir engineering, development and production departments. Course Level Basic or Foundation Trainer Your expert course leader is an independent Reservoir Engineering Consultant, providing project consultancy and reservoir engineering training for global customers. He retired from Shell in 2012 and during the last years of his Shell career, he held the Senior Reserves Consultant for the Middle East and Reservoir Engineering Discipline Lead positions. He is a seasoned Petroleum Engineering professional, with global experience in Shell companies and joint ventures (NAM, SSB, SCL, PDO, SKDBV). His technical expertise is in reserves and resource management, reservoir engineering quality assurance, and staff development as well as carbonate reservoirs, modelling and reservoir simulation.  PROFESSIONAL EXPERIENCE 2012 to date Independent Reservoir Engineering Consultant Petroleum and reservoir engineering advice, training and services. Reservoir engineering training for major oil companies, engineering firms and other global customers. Assurance of SPE and SEC reserves compliance. Participation in SPE reserves and resources estimation Advanced Technology Workshops both as an organising committee member and as session speaker.   2008 - 2012 Shell International E&P, the Hague, the Netherlands Senior Reserves Consultant for Shell business units and joint ventures in the Middle East Region Assurance of SEC and SPE compliance of reserves and resources. Industry publications and conference contributions a.o. SPE guidelines on probabilistic reserves estimation.   2006 - 2008 Shell E&P Technology Solutions, Rijswijk, the Netherlands Reservoir Engineering Discipline Lead Responsible for Reservoir Engineering in global projects and for staff planning and development (over 60 international Reservoir Engineers).   2001 - 2005 Centre for Carbonate Studies, SQU, Oman / Shell International E&P Applications and Research / Shell Representative Office Oman   Petroleum Engineering Manager PE Manager in the Carbonate Research Centre, a joint venture between Sultan Qaboos University in Oman and Shell International. Industrial research projects and teaching on recovery aspects of carbonate reservoir development.   1997 - 2000 Shell International E&P, Rijswijk, the Netherlands Principal Reservoir Engineer Coordination of the NOV subsurface team in Shell Kazakhstan Development BV in 2000. Leading role in Shell Gamechanger project on natural gas hydrates. Acting Shell Group Reserves Co-ordinator in 1997-1998. Facilitation of workshops with government shareholders, including discussions on sensitive reserves issues (BSP Petroleum Unit Brunei, PDO Oman, SPDC government Nigeria).   1992 - 1996 Shell Training Centre, Noordwijkerhout, the Netherlands Reservoir Engineering Programme Training Director Advanced PE training events, QA/QC, design and delivery of courses to Shell staff.   1985 - 1992 Shell International, SIPM, the Hague, The Netherlands Senior Reservoir Engineer Reservoir simulation, integrated reservoir modelling and gas field development and major contributor to the Shell internal Gas Field Planning Tool development. Full field reservoir simulation projects supporting Field Development Plans, operational strategies and unitisation negotiations for Shell Group Operating Companies in the United Kingdom, New Zealand and Egypt.   1984 - 1985 Geological Survey of the Netherlands, Ministry of Economic Affairs Reservoir Engineering Section Head Responsible for Petroleum Engineering advice on oil and gas licences to the Ministry of Economic Affairs. First-hand experience with a government view on resource management.   1976 - 1984 NAM, Assen, The Netherlands and SSB/SSPC, Miri, Malaysia Wellsite Operations Engineer / Operational Reservoir Engineer POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Virtual Instructor Led Training (VILT) This 5 half-day VILT course will comprehensively cover the technical aspects of gas processing. The scope will be from the wellhead through the typical gas processing plant and discuss gas gathering (pipeline hydraulics), natural gas treating (H2S, CO2 removal), acid gas injection and sulfur recovery. One unique aspect of this training course is the operations and troubleshooting discussions in each module. This VILT course is suited to technical personnel or technical management. Training Objectives After the completion of this VILT course, participants will be able to: Grasp the key specifications of natural gas and liquid products Understand the physical and transport properties of gases and liquids and liquid-vapor phase behavior Explore the various technologies for processing natural gas and to make the specifications Examine the design of the technologies Learn how to diagnose operating problems to keep facilities running reliably Target Audience This VILT course is intended for all surface technical personnel such as process engineers & technologists, facility engineers and production engineers & technologists. This VILT course will greatly benefit but not limited to: Process, petroleum and production engineers Field operators and technicians Personnel involved in gas treatment and processing Managers and Supervisors involved with gas processing operations Course Level Basic or Foundation Intermediate Training Methods The VILT course will be delivered online in 5 half-day sessions comprising 4 hours per day, with 2 breaks of 10 minutes per day. Course Duration: 5 half-day sessions, 4 hours per session (20 hours in total). The maximum number of participants for this course is 20 persons. Case studies and Exercises: This VILT course will use actual case references throughout its duration in various forms. This will allow the application of the participants' newly-acquired knowledge. Case studies also stimulate independent thinking and discussion among the participants Trainer Your expert course leader has written several papers that have been published in both academic and industry journals. He has over 30 years of industry experience, specializing in gas processing (pipeline hydraulics, separation, dehydration, treating, sulphur recovery and refrigeration processes) and also has experience with crude oil dehydration, stabilization and micro-refining topping plants. He has experience with developing new technology and is recently involved in lithium, waste biomass and used motor oil pyrolysis and geothermal projects. He has recognized expertise in thermodynamics and physical and transport properties of fluids. He has consulted for several EPC and operating companies through his company Chem-Pet Process Tech., and currently holds the role of Director of Technology in an integrated engineering and solutions provider to the energy industry. He is currently involved with a small power-based carbon capture project as well as helping clients determine the best options for utilities decisions. He has been involved with CO2 dehydration and CO2 flood gas treating as well as acid gas injection projects for several years. Highlighted Achievements: Developed ORC geothermal model to determine the available power from wells in Alberta Acting on the Technical Advisory Board for E3 Metals, extracting lithium from formation water. Acted as a Subject Matter Expert for assessing the performance of the Plains Midstream Canada, Empress 1 Deep Cut Straddle Plant in a potential litigation. Acted as an Expert Witness for JL Transportation patent defence of a dense phase technology. Process engineer lead on the addition of the new Orloff gas plant for Deltastream. Also troubleshooted the oil battery shipping pump, plate exchanger and FWKO and treater. Evaluated gas processing and sulphur recovery options for new feeds to the Zhaikmunai Zelenovsky Gas Plant, Kazakhstan (with PM Lucas, Serbia). Completed capacity analysis for hydrocarbon dew point versus liquid recovery of three trains at Birchcliff Pouce Coupe facility including amine unit, refrigerated gas plant and acid gas injection. Completed process design for CO2 flue gas dehydration for Husky Energy Inc (with Status Engineering) Provided simulations of EnCana Foster Creek and Christina Lake and Husky McMullen SAGD facilities (with Vista Projects). Performed process engineering for Cenovus Pelican Lake SAGD pilot (with GRB Engineering) Bear Lake heavy oil polymer injection pilot (with GRB Engineering). Lead process engineer on the design of IEC Kerrobert crude oil micro-refinery (topping plant). Provided engineering support and troubleshooting for Enerchem Slave Lake Crude tower and product blending (with Status Engineering). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations