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15 Account Management courses in Swanley

Account management (In-House)

By The In House Training Company

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Account management (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Account Management

By Inovra Group

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

Account Management
Delivered In-Person in Wakefield or UK WideFlexible Dates
£800

Change Management - Change Matters 1 Day Training in Bromley

By Mangates

Change Management - Change Matters 1 Day Training in Bromley

Change Management - Change Matters 1 Day Training in Bromley
Delivered In-Person + more
£595 to £795

Change Management - Change Matters 1 Day Training in Tonbridge

By Mangates

Change Management - Change Matters 1 Day Training in Tonbridge

Change Management - Change Matters 1 Day Training in Tonbridge
Delivered In-Person + more
£595 to £795

Change Management - Change Matters 1 Day Training in Chatham

By Mangates

Change Management - Change Matters 1 Day Training in Chatham

Change Management - Change Matters 1 Day Training in Chatham
Delivered In-Person + more
£595 to £795

Account management essentials (In-House)

By The In House Training Company

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

Account management essentials (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Manager Management 1 Day Training Bromley

5.0(1)

By Mangates

Manager Management 1 Day Training in Bromley

Manager Management 1 Day Training Bromley
Delivered In-Person + more
£595 to £795

Manager Management 1 Day Training Tonbridge

5.0(1)

By Mangates

Manager Management 1 Day Training in Tonbridge

Manager Management 1 Day Training Tonbridge
Delivered In-Person + more
£595 to £795

Manager Management 1 Day Training Chatham

5.0(1)

By Mangates

Manager Management 1 Day Training in Chatham

Manager Management 1 Day Training Chatham
Delivered In-Person + more
£595 to £795

Human Resource Management 1 Day Training in Bromley

By Mangates

Human Resource Management 1 Day Training in Bromley

Human Resource Management 1 Day Training in Bromley
Delivered In-Person + more
£595 to £795

Educators matching "Account Management"

Show all 10
Mangates

mangates

5.0(1)

London

WHO WE ARE? “Mangates” is one of the Leading Competency developers, Mangates has developed a proven foundation for building specialized training programs. No matter which Mangates training division you are working with, you can expect the same high-quality training experience and expertise that makes Mangates stand out above the competition. All of our instructors are recognized experts in their fields with hands-on experience on the topics they teach. We combine proven adult educational training methods with leading-edge industry expertise to provide you an exceptional training experience. Every instructor must meet rigorous standards with the proven background in their given field of expertise. It is the difference that our customers covet and participant appreciates at the completion of the course. WHAT WE DO? We deliver training solutions to Corporate, Government Agencies, Public sectors, Multinational organizations and Private Individuals. Our Primary focus is to train in a wide range of areas from IT Technical, Personal Development, Human Resources and Management Courses to Project, Program and IT Service Management. We have most experienced trainers in the Industry. Our Trainers are highly skilled in their subject areas and are uniquely positioned to provide participants with deep industry experience. They are motivated to transfer knowledge through practical support post and pre-training to provide participants with additional support outside the classroom.

Iaseminars

iaseminars

London

Whatever your requirements are for training in international accounting, you can be assured that IASeminars are ready to deliver. Offering topics such as IFRS, US GAAP, IPSAS, ESG Reporting, Banking Regulation and more, here at IASeminars we are passionate about helping you progress your professional development now and throughout your career. IASeminars Offer Client Focused Solutions IASeminars was founded back in 2002 and have offices in London, Washington D.C, Toronto and Cape Town as well as a global faculty of over 20 subject-matter experts. Not only do we offer over 100 public events in major cities globally, but we also offer bespoke in-house training courses, ensuring the knowledge you seek is tailored to your specific needs and brought to your doorstep. Most importantly our customer focussed culture influences everything that we do. Our customer support and account management team will work to provide you with the best customer experience. You can be confident that we won’t sell you courses that don’t suit your needs, instead we want our courses to meet your unique requirements. We think this is why our clients come back to us time and time again. And with a client list which includes Fortune 500 companies, financial regulators, accounting bodies, as well as noted public sector clients we are considered a market leader in this field of training. We know that location is an important part of your buying decision. We chose our venue cities carefully. Our main financial hub cities offer you opportunities for combining training with other business and of course for enjoying the surroundings. We pride ourselves on having never been a faceless organisation. Our staff have been with us for many years now and take pleasure in helping you progress through your career.

Academy for Health and Fitness

academy for health and fitness

4.8(95)

London

WHO WE ARE Academy for Health and Fitness is your premier online destination for accredited health and fitness courses. We're committed to helping you transform your life through our comprehensive programs. Our courses are meticulously designed to cater to three core areas: fitness, therapy, and health. We offer a vast array of online courses and a robust certification program that empowers millions of professionals with the skills they need to excel in their careers. Our focus is on equipping you with the expertise necessary to thrive in today's dynamic world. OUR MISSION As a leading online health and fitness course provider, our mission is to deliver exceptional learning experiences and make quality education accessible to everyone. We strive to maintain the highest standards of excellence, transparency, and customer service. OUR VISION Our vision is to become the UK's most trusted and respected online course provider. We aim to create a safe and flexible learning environment that maximizes your potential and enhances your employability. WHAT WE OFFER * Expert-Curated Courses: Our courses are developed by industry-leading experts. * Fully Accredited Courses and Study Materials: Ensure quality and credibility. * Business Team Training: Tailor-made programs for corporate teams. * Affordable Subscriptions: Flexible payment options to suit your budget. * Accredited Certifications: Validate your skills and expertise. * New Courses Monthly: Stay updated with the latest trends. * Flexible Learning: Learn at your own pace and convenience. * 24/7 Support: Dedicated assistance whenever you need it. WHY CHOOSE US We're dedicated to providing unparalleled customer service and the most comprehensive selection of online health and fitness courses. With new courses added regularly, you can be confident in your choice to learn from us. Our exceptional customer support team is always ready to assist you on your journey to success.