Management-Staff Communications in Care Settings - Open Course (Teams)

Description

Course Title

Management–Staff Communication in Care Settings

Course Type

2-Hour CHCT Leadership, Culture & Improvement Workshop

Summary

This practical 2-hour workshop is designed to help care managers, senior staff, and team leaders improve communication between management and frontline teams.

In many care settings, problems do not begin with bad intentions — they begin with misunderstandings, mixed messages, poor listening, unresolved frustrations, and a growing sense of disconnection between “management” and “staff.” Over time, this can damage morale, weaken trust, create inconsistency, and affect the quality of care.

This workshop explores the real communication challenges that exist in care environments and helps delegates identify practical ways to strengthen listening, clarity, feedback, and respectful dialogue across roles. It is ideal for services that want to reduce tension, improve day-to-day working relationships, and build a more open and effective team culture.

Target Audience

Core Problem This Workshop Solves

Many care services experience communication breakdown between management and staff, which can lead to:

This workshop helps delegates understand where communication breaks down and what practical changes can improve trust and clarity.

What Delegates Will Gain

By the end of the workshop, delegates will be better able to: