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Don't Call Me Mum: 
Little Things That Make a Big Difference Working with Parents/Caregivers (SEND)

Don't Call Me Mum: Little Things That Make a Big Difference Working with Parents/Caregivers (SEND)

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 3 hours

  • All levels

Description

Don't Call Me Mum: Little Things That Make a Big Difference – Working with Parents/Caregivers (SEND)

3-hour CPD Certified Training by Born at the Right Time

In busy educational and support settings, meaningful engagement with families isn’t just helpful it’s at the heart of inclusive and empathic learning environments.

When time is short and demands are high, effective communication fosters trust, strengthens collaboration, and supports inclusion beyond the tagline of a website into the behaviours, policies and culture of an organisation.

Clear communication, fewer misunderstandings and collaborative working leads to more realistic expectations, less conflict and more economic service delivery. Above all it leads to better outcomes, not just for the children and families, but the hardworking and dedicated professionals.

This CPD-certified course is rooted in the lived experiences of families raising children with Special Educational Needs (SEN). It offers a powerful insight into how small shifts in language, approach, and mindset can transform relationships with parents and family caregivers. By listening to and learning from parent/carers, SEND professionals can create child-centred, inclusive and responsive services.


Who is it for?

This course is designed for professionals working with children and young people with SEND, including:

  • SENCOs and Inclusion Leads

  • Educational Psychologists

  • Family Support Workers

  • Designated Safeguarding Leads

  • Teachers and Teaching Assistants

  • Local Authority SEND Teams

  • Early Years Practitioners

  • School Nurses and Pastoral Staff


Learning Outcomes

Participants will:

  • Explore the reality of lived experience through one family’s story

  • Understand the impact of language and communication in building trust

  • Learn principles of co-production and collaborative working

  • Reflect on specific challenges and opportunities when working with parents and family caregivers

For those seeking deeper learning, more advanced practitioner courses are available. here.

Testimonial

“I would recommend this course to anyone who works with children, young people and families who support someone with complex medical needs. It is a short course that could have a lasting impact to ensure that you deliver personalised best practice when working with families.”

Frequently Asked Questions

  • How long do I have to complete the course?

    You are able to work through this 'On-demand' course at your own pace within 60 days of the start date. If you will require an extension, please contact us. 

  • Do I need to complete the course in one session?

    No, you do not need to complete the course in one session. You can work through the course at your own pace, pause and return when you are able, your progress will be saved. 

    In order to return to the course, please use the 'View and manage your order' link from your 'Order Confirmation' email. 

  • Can I share the course link with others?

    No, once a booking is made only the person who registered can access the course. 

    If you know someone who would benefit from completing the course, please ask them to create their own booking or forward the request to training@bornattherighttime.com 


  • Can I purchase this training for a larger group/team?

    Yes, please contact training@bornattherighttime.com and one of our team would be happy to help. 

Course Content

5 sections17 lessons
Context3 lessons
  1. Introduction from Trainer Rachel Wright
  2. Why is this important?
  3. Family's Lived Experience
Connection2 lessons
  1. "Please, Don't Call Me Mum" (or Dad)
  2. Effective Communication
Collaborative Working2 lessons
  1. Co-production
  2. Working well with Families
Changes to Practice7 lessons
  1. Choose the relevant practice
  2. SENco
  3. Special Needs School
  4. SEN at Local Authority
  5. PMLD
  6. The Next Right Thing
  7. CPD Certification
Further resources and training3 lessons
  1. References
  2. More In-depth Courses
  3. More from Rachel

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