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2599 Customer Service courses
Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Housekeeping is an essential part of the hospitality business. It covers all activities responsible for maintaining the cleanliness, aesthetics, and maintenance of the public areas, back areas, and surroundings. The Housekeeping department takes satisfaction in upholding the highest levels of cleanliness and excellence. All lodging facilities aim to provide their guests with hygienic, pleasant, relaxing, and friendly environments that offer full value for guests' money. Our Housekeeping Course is here for you if you want to pursue a career in this field. In this course, you will learn the essential skills and techniques needed to excel in a career in housekeeping. Throughout the course, you will cover a variety of topics, including: Basic housekeeping tasks: This includes learning how to clean rooms, make beds, and perform laundry. You will also learn how to use different cleaning products and equipment safely and effectively. Customer service: As a housekeeper, you will be interacting with guests and helping to create a pleasant and welcoming environment for them. In this section, you will learn how to provide excellent customer service, including how to handle complaints and requests. Safety and security: You will learn how to identify and report any safety hazards or maintenance issues you come across during your duties. You will also learn about the importance of maintaining the privacy and confidentiality of guests. Time management and organisation: You will learn how to prioritise tasks and manage your time effectively, as well as how to organise your work area to be as efficient as possible. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. The diploma in Housekeeping Course has been specially designed by industry experts and specialists to rapidly coach learners just like you and help you succeed in your ambitions. *** Course Curriculum *** Here is the curriculum breakdown of the Housekeeping course: Module 01 Introduction to Housekeeping Housekeeping Principles Understanding Staff Duties Module 02 Cleaning Inventory Control Planning & Organising the Housekeeping Department Understanding Budgeting Module 03 Carpet Maintenance Staffing Standard Operational Procedures in Hotel Housekeeping Laundry Operation in Hotel Health and Safety Assessment Process Once you have completed all the modules in the Housekeeping: Keep Your Place Clean course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is for anyone who wants to pursue a career in housekeeping or work in the hospitality & catering industry. Requirements You will not need any prior background or expertise to enrol in this course. Career path Housekeeper Laundry Manager Head House Person Domestic Cleaner Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
Overview Successful complaint management means satisfied customers, which results in increased sales. Thus, proper complaint management can turn the situation in favour of the business. Master the strategies of complaints management with our exclusive Customer Care Complaints Management course. In this course you will understand the process of building rapport and trust with the customers. The modules will show you how you can establish effective communication with the customers. In addition, you will learn about different types of customers and be able to handle their complaints with expertise. The course will also focus on compliant prevention and service recovery. So, if you desire to take your customer service skills to the next level and increase your employability, join today! Course Preview Learning Outcomes Understand how to build trust with your customer Develop the skills required for effective communication Learn how to deal with different types of customers Know the strategies to resolve customer-centric complaints Grasp the techniques of customer-compliant prevention and service recovery Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Communication Complaint Management Complaint Prevention Who Should Take This Customer Care Complaints Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Customer Care Complaints Management course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Pathâ This exclusive Customer Care Complaints Management course will equip you with effective skills and abilities and help you explore career paths such as Customer Care Executive Customer Service Manager Call Center Executive Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
The Travel and Tourism is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Travel and Tourism consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Travel and Tourism - Updated Version Introduction to Travel and Tourism 00:12:00 Tourism Products and Services 00:13:00 Tour Operating and Travel Retailing 00:15:00 Marketing in Travel and Tourism 00:11:00 Developing Communication Skills 00:13:00 Customer Service and Satisfaction 00:11:00 Crisis and Visitor Attraction Management 00:21:00 Transport Management Procedure 00:14:00 Tourism in the New Normal World/Post-COVID Travel Destinations 00:20:00 Sustainable Tourism 00:09:00 Public Awareness Campaigns 00:11:00 Brexit and Its Impact on the Tourism Industry 00:27:00 Travel and Tourism Issues to Contend With 00:15:00 Human Resource Management in Travel Industry 00:15:00 Travel and Tourism - Old Version Module 1: Introduction to Travel and Tourism Introduction to Travel and Tourism 00:05:00 Module 2: Tourism Products and Services Tourism Products and Services 00:05:00 Module 3: Tour Operating and Travel Retailing Tour Operating and Travel Retailing 00:07:00 Module 4: Marketing in Travel and Tourism Marketing in Travel and Tourism 00:05:00 Module 5: Developing Communication Skills Developing Communication Skills 00:05:00 Module 6: Customer Service and Satisfaction Customer Service and Satisfaction 00:05:00 Module 7: Crisis and Visitor Attraction Management Crisis and Visitor Attraction Management 00:08:00 Module 8: Transport Management Procedure Transport Management Procedure 00:06:00 Module 9: Tourism in the New Normal World/ Post COVID Travel Destinations Tourism in the New Normal World/Post-COVID Travel Destinations 00:07:00 Module 10: Sustainable Tourism Sustainable Tourism 00:05:00 Module 11: Public Awareness Campaigns Public Awareness Campaigns 00:05:00 Module 12: Brexit and its Impact on Tourism Industry Brexit and Its Impact on the Tourism Industry 00:10:00 Module 13: Travel and Tourism Issues to Contend with Travel and Tourism Issues to Contend With 00:06:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
