2433 Customer Service courses

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! As the hotel and hospitality industry continues to evolve, the role of the Concierge has become vital. A Concierge desk serves the crucial function of accommodating guests to enhance the overall standard of the organisation. Concierges aim to promote a property's marketable value and reputation, and hence it's very challenging. So, if you're ready to take the challenge and build an enchanting career opportunity ahead, then this Concierge is the right choice for you! Enrol now and start thriving. This Certificate in Concierge at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your skill development and career progression related to Concierge substantial and easier than ever! In addition, this course will give you a solid understanding of delivering concierge services to customers, including agreement, sequence, complaints, and opportunities. Besides principles, standards, and skills, this course will educate about concierge workplace etiquette and workplace safety. So, join us today and gear up for excellence! What will I learn from this course? Explore various services and standards Understand the necessary skills required like telephone etiquette, networking, customer service, etc. Understand the concierge services business principles and models Acknowledge the sequence to deliver customer service Methodologies of workplace safety and emergency measurements Take a step toward a brighter future! Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Module 01: Understanding the Service Module 02: Types Module 03: Necessary Skills Module 04: Principles for a Concierge Service Business Module 05: Delivering Customer Service Module 06: Work Environment and Etiquettes Module 07: Emergency Measures Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Concierge at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any academic background can enrol on this course. However, this course is preferable for: Baggage Porters and Bellhops Hotel Desk Clerk Travel Agent Tour Guide Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this course can lead you to the following career paths: Front Office Manager General Manager Assistant General Manager Customer Relationship Officer Hotel Manager Floor Supervisor And many more! Certificates CPDQS Accredited Certificate Digital certificate - £10 Certificate in Concierge at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Concierge at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Level 4 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 120 CPD Points | Lifetime Access

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help. Learning Objectives Explain the challenges of getting appropriate help, Apply guidelines for getting help, Implement four techniques for getting effective help Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24 hours sometimes simply doesn't seem like enough time. Learn how to identify 'hidden time' in your day, which will mean extraordinary things for you in terms of completing your deadlines and reaching your goals. You will learn how to make the most of your 'down time' by for instance, creating a game out of time saving. We don't believe in all work and no play, and therefore provide you with the tools to have fun while effectively managing and creating your time, virtually effort free. Learning Objectives Find hidden time, Summarize how to make the most of downtime Describe how to make the most of saving time, Create blocks of time to get more done Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

The Confirm-It Funnel helps control sales activities, forecast, motivate, organize sales time, and insure consistency of sales results over time. Discover the four major steps in every sale and how to be in control of these steps. You will learn how to account for varying degrees of potential and assign a weight according to one single criteria. Understand how to use the funnel to detail specific steps of activities along the way. Learning Objectives Explain the benefits of using the Confirm-It Funnel for organizing leads, Forecast sales results, Determine a lead's value and priority by assigning "weights", Identify next steps for advancing the sale, Eliminate the feast or famine "roller coaster" effect of unpredictable sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you have the correct knowledge for the start of any project. We will help you understand the basic project management terminology and how to set the project up for success. Know the meaning of words in project management like life cycle, milestone, project charter, SOW and scope. Human capital will be an important component for the project success and this course will help you with guidelines to choose the core project team and set the rules and guidelines for the team. Learning Objectives Summarize decisions to be made in the project definition phase, Identify stakeholders, Explain how to choose the core project team, Apply six criteria for defining effective project goals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Overview This comprehensive course on Supply Chain Management for Everyone will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Supply Chain Management for Everyone comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Supply Chain Management for Everyone. It is available to all students, of all academic backgrounds. Requirements Our Supply Chain Management for Everyone is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 14 sections • 83 lectures • 10:29:00 total length •Introduction and Syllabus: 00:05:00 •Manufacturers and retailers supply chain processes: 00:07:00 •Similarities & Diiferences in manufacturing Retail Supply Chain Elements: 00:12:00 •Retail as a subset of Retail Management & Retail Supply Chain Planning Executive: 00:06:00 •Strategic Tactical Operational view of Retail Supply chain: 00:09:00 •Retail Supply Chain maturity Conclusion: 00:04:00 •Introduction to Category Management: 00:04:00 •Category Management Process Category Definition: 00:10:00 •Category Roles Category Assessment Category Performance Measure: 00:10:00 •Category Strategies & tactics: 00:10:00 •Implementation and Review Enabling components of category management: 00:06:00 •Category captain Challenges in Category Management: 00:09:00 •Merchandising benefits and types: 00:06:00 •Merchandise hierarchy Merchandise Forecasting: 00:08:00 •Merchandise Budgeting: 00:07:00 •Open to Buy Control and Conclusion: 00:08:00 •Introduction benefits and framework of Assortment: 00:04:00 •Assortment strategy Objectives and Assortment Selection Process: 00:10:00 •Assortment Planning Role of IT and Data in Assortment Management: 00:09:00 •Store Clustering Benefits and Types: 00:05:00 •Space Management Benefits Integration with Assortment Stages of Space Planni: 00:07:00 •Planogram Process for planogram management: 00:13:00 •Retail Pricing Challenges: 00:10:00 •Price Elasticity Managing Retail Pricing Life Cycle: 00:07:00 •Retail Promotion Objectives Promotional Measures and KPIs: 00:07:00 •Promotion Tools Decision Points for Retailers while planning Promotions: 00:09:00 •Information used for Planning Promotions Promotion Optimization Process: 00:08:00 •Managing Retail Markdowns: 00:07:00 •Product Design Challenges for the Retailer: 00:08:00 •Private Labels Types Advantages Disadvantages: 00:05:00 •Supply chain decisions in private labels: 00:03:00 •Retail Packaging: 00:07:00 •Green Design Packaging: 00:08:00 •Green Design Packaging Continues: 00:07:00 •IT for Retail Product Lifecycle management Conclusion: 00:08:00 •Retail Distribution Models Retail Replenishment: 00:06:00 •Vendor Managed Inventory its process: 00:06:00 •VMICRP Advantages Cautions: 00:08:00 •CPFR Process: 00:07:00 •Direct Store Delivery Route Accounting Handheld Devices Types of DSD: 00:06:00 •IT for Retail Distribution Replenishment and Conclusion: 00:04:00 •Transport Planning Legs in transportation: 00:04:00 •Transportation Planning Drivers Tools: 00:12:00 •Transportation constraints Transportation Execution Process: 00:07:00 •Transportation Cycle IT for transport management: 00:08:00 •Measures of Transport Management Green transport: 00:04:00 •Retail Warehousing Overview and Functions: 00:09:00 •Value added services of a retail warehouse Cross docking introduction: 00:04:00 •Cross docking Types applications advantages working: 00:09:00 •Why inventory cost of inventory inventory pyramid: 00:07:00 •Factors to consider to decide on inventory measures of inventory conclusion: 00:07:00 •Important concepts Supplier Relationship Management Process: 00:08:00 •Merchandise Procurement Decisions Procurement Process: 00:07:00 •Merchandise Procurement Decisions Procurement Process Continue: 00:08:00 •Global Sourcing Pros and Cons: 00:06:00 •Major Processes in Global Sourcing: 00:08:00 •Sourcing Conclusion: 00:11:00 •Introduction Retail Customer Service Customer Service Mix: 00:08:00 •Customer Service Pyramid Customer Service over Retail Life cycle: 00:07:00 •Ways to improve Customer Service for a Retailer: 00:09:00 •Order Management Process Concept of Perfect Order: 00:06:00 •Multi Channel Retailing: 00:09:00 •Retail Returns Reverse Logistics: 00:08:00 •Reverse Logistics process: 00:11:00 •Retail Loyalty Programmes: 00:08:00 •Retail kiosk advanced payment technologies conclusion: 00:09:00 •Types of Retailer Organised B2C Retail Format examples: 00:05:00 •Cash carry Retailing Rural Retailing: 00:06:00 •Cash carry Retailing Rural Retailing Continue: 00:08:00 •Airport Retailing Non Store based Retail Formats Online Shopping: 00:07:00 •Airport Retailing Non Store based Retail Formats Online Shopping Continue: 00:08:00 •Service Retailing Banking Courier and Conclusion: 00:09:00 •Understanding development process supply chain characteristics: 00:13:00 •Pre pack Planning: 00:05:00 •Apparel retail Supply Chain Innovations: 00:11:00 •Footwear retailing Supply Chain Drivers: 00:09:00 •Case study of Khadims Footwear Conclusion: 00:08:00 •Retail Technology maturity Model Need for IT in retail: 00:09:00 •Barcoding RFID: 00:10:00 •Retail ERP: 00:08:00 •Retail Analytics: 00:06:00 •POS Systems Mobile Applications: 00:04:00 •POS Systems Mobile Applications Continued: 00:09:00

While having the right resources is important, often it's other people who can help us most. Anyone with whom you communicate knows something that you don't. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing. Learning Objectives Assess your mentoring readiness, Identify the characteristics of effective peer mentors, Avoid three types of mentoring behaviors, Implement three steps for formal peer mentoring Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24 Hour Flash Deal **25-in-1 Retail Store Manager Advanced Diploma Mega Bundle** Retail Store Manager Advanced Diploma Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Retail Store Manager Advanced Diploma package online with Studyhub through our online learning platform. The Retail Store Manager Advanced Diploma bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Retail Store Manager Advanced Diploma course provides complete 360-degree training on Retail Store Manager Advanced Diploma. You'll get not one, not two, not three, but twenty-five Retail Store Manager Advanced Diploma courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Retail Store Manager Advanced Diploma courses are yours for as long as you want them once you enrol in this course This Retail Store Manager Advanced Diploma Bundle consists the following career oriented courses: Course 01: Retail Store Manager Course 02: Retail Associate Certificate Course 03: Retail Customer Service & Effective Customer Targeting Course 04: Ecommerce Management Certification, Branding & Marketing Course 05: Visual Merchandising Course 06: Merchandising Course 07: Sales Training: Practical Sales Techniques Course 08: Learn to Create A Selling Strategy that Drives Sales Course 09: Product Management for Maximum Sales: Boosting Business Success Course 10: Ecommerce Sales with Ebay Course 11: Fundamentals of Warehousing and Storage: Optimising Inventory Control Course 12: Principles of Marketing Course 13: Social Media for Business Course 14: Complete Online Marketing & Advertising Course Course 15: Customer Relationship Management Course 16: Effective Communication Skills Diploma Course 17: Business Etiquette Mastery Course 18: Workplace Communication Management Course 19: Managing Quality and Service Delivery Course 20: Conflict Resolution Course 21: Workplace Health, Safety & Laws Course 22: Consumer Rights Certificate Course 23: Business Administration and Financial Management Course 24: Fashion Store Assistant Personal Shopper Course 25: Customer Service Manager Training and Front Desk Certification The Retail Store Manager Advanced Diploma course has been prepared by focusing largely on Retail Store Manager Advanced Diploma career readiness. It has been designed by our Retail Store Manager Advanced Diploma specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Retail Store Manager Advanced Diploma Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Retail Store Manager Advanced Diploma bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Retail Store Manager Advanced Diploma Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Retail Store Manager Advanced Diploma Elementary modules, allowing our students to grasp each lesson quickly. The Retail Store Manager Advanced Diploma course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Retail Store Manager Advanced Diploma bundle, you really hit the jackpot. Here's what you get: Step by step Retail Store Manager Advanced Diploma lessons One to one assistance from Retail Store Manager Advanced Diplomaprofessionals if you need it Innovative exams to test your knowledge after the Retail Store Manager Advanced Diplomacourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Retail Store Manager Advanced Diploma courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Retail Store Manager Advanced Diploma certificate and transcript on the next working day Easily learn the Retail Store Manager Advanced Diploma skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Retail Store Manager Advanced Diploma training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Retail Store Manager Advanced Diploma Requirements To participate in this Retail Store Manager Advanced Diploma course, all you need is - A smart device A secure internet connection And a keen interest in Retail Store Manager Advanced Diploma Career path You will be able to kickstart your Retail Store Manager Advanced Diploma career because this course includes various courses as a bonus. This Retail Store Manager Advanced Diploma is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Retail Store Manager Advanced Diploma career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access