2433 Customer Service courses

Problem recognition occurs when you become aware of a gap between where you are and where you want to be. We will guide you to proactively look for hidden problems using tools such as a gap analysis, surveys and interviews. How do you unpack a problem to see the entire problem and not only a small part of the problem? Understand what you can do to initiate problem recognition and how you can gather data. Learning Objectives Define a problem, Recognize early symptoms of common problems, Initiate a formal problem recognition process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Problem definitions provide a target boundary, description, and measure of success. To accurately define a problem, use techniques such as data collection, symptom analysis, brainstorming, key-word analysis, force-field analysis, writing it down, and writing a conflict definition. Discover why most problems exist and how to solve the root cause of a problem. Understand the difference between being at cause or at affect and how you can be in control. Learning Objectives Explain the importance of accurate problem definition, Implement nine ways to accurately define problems, Analyze and identify root causes Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

By understanding and handling customer objections correctly, these can most of the time be turned into a purchase. Understand how to identify every prospect's value-driver-the primary value that will ultimately drive the decision to move forward. We will show you five steps for handling objections and show you why you should never overlook often hidden value-drivers such as gaining praise or being popular. Learning Objectives Describe the role of hidden Value-Drivers in making a sale, Implement the do's and don'ts of handling objections, Apply five steps to handling concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

How do you make introductory calls fun and not make cold calls? We will show you how to have powerful openers by using a strong opening benefit offer. Discover how you can get voice messages returned by leaving a warmly confusing voice mail message. Befriend the gatekeeper as they will be an invaluable resource of information. Learning Objectives Explain how to turn cold calls into warm calls that generate interest, Describe how to open sales conversations with an opening benefit offer, Demonstrate how to increase voice mail return, Apply strategies for getting past gate keepers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There comes a time when good things (or bad) come to an end. You will understand why it is important to close a project and the contents of a final evaluation report. This last phase wraps up the details and allows you a sense of completion. The shutdown process can be complex and drawn out with lots of loose ends. We will help you to focus on the required steps required to close the project efficiently. Learning Objectives Explain the importance of project closure, Apply nine steps for closing a project, Organize the written report Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

A prospect's reaction to your opening benefit offer depends on their perception of their immediate situation. Identify the reaction mode of the prospect and how you should respond. When dealing with indifference, how do you choose the strategy that you feel is most appropriate for the type of resistance you receive? Learning Objectives Summarize the importance of preplanning for objections before selling, Describe the three conditions that determine a prospect's reaction to your offer, Explain a strategic opening benefit offer for a referred prospect, Describe the Four Reaction Modes--ways prospects will respond to your offering Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Closing ratios are the number of activities performed, compared to results achieved. Closing ratios can be expressed in many of your sales activities such as people called, to appointments booked. We will guide you how to track sales activities and how this will inform you where you are or are not getting results from. To increase closing your ratios, examine each step in the sales process. Learning Objectives Define closing ratios, Explain the importance of knowing your closing ratios to control sales results, Explain how to improve your closing ratios, Diagnose weak links in your sales process Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This course will ensure that you maximize your daily activities more effectively and take back control of your time. Understand the importance of setting a goal and why it is important to be proactive rather than reactive. Why is a mission statement important and what are the three elements of an effective mission statement? Prioritize your tasks more effectively according to the urgency and importance of the task at hand. Learning Objectives Schedule goals and activities, Find hidden sales time, Utilize the Sales Funnel for managing time, Apply the 80-20 Rule to allocate time Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

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This approved Driver Certificate of Professional Competence ( CPC ) course to drive a lorry, bus, coach or any heavy vehicle in the United Kingdom and Europe. ABOUT THIS COURSE: A Driver Certificate of Professional Competence or Driver CPC is a legal requirement for those driving larger vehicles professionally. All drivers who are driving vehicles over 3.5 tonnes, or with 9 passenger seats or more are required to do the Periodic/Driver CPC (as well as the initial where applicable) – 35 hours of CPC training every five years. You must carry evidence of your Driver CPC status when driving professionally and you can be fined up to £1,000 for driving professionally without Driver CPC. WHO ARE THIS COURSE FOR: If you drive any of the following as a means of your principal source of income, you must be CPC certified: • Articulated lorries • Tipper trucks • Bin lorries • Goods delivery lorries • Heavy construction equipment • Buses – both regional and local • Coaches – both regional and continental. COURSE DESIGN: Smart Motorways Vulnerable Road users Emergency First Aid at Work Safe & Fuel Efficient Driving Safe Loading & Manual Handling Driver’s Hours & Tachograph Delivering Outstanding Customer Service ADR Certificate (21hours Driver CPC) Tanker Awareness (7 hours Driver CPC)   COURSE ASSESSMENT: This course be assessed through on-screen multiple choice question test at the end of each session and an observation test. HOW MUCH THIS COURSE COST? Driver CPC Course will cost £499.99. There is no any hidden fess/cost.