2600 Customer Service courses

Our exceedingly popular Hotel Manager Course will quickly teach you all the skills needed to oversee and control the administrative tasks of any leisure facility or corporate event. The wide range of managerial abilities necessary to excel as a Hospitality Manager will be delivered to you in one complete package. This expertly written guide will boost your career in Hospitality and allow you to become a valued asset in this sector. You will be presented with a detailed overview of the hotel industry and tutored in the art of recruiting and developing a specialised Hospitality team. All aspects of industry expectations are then taught to you, including; catering, housekeeping, travel, and finance. This complete learning package will provide everything you need as a manager to supply outstanding customer service that will be respected and admired in the business. The Hotel Manager Course provides a wealth of knowledge and recommendations for all levels of learners and enables their career progression in the Hospitality sector. Whether you run a small hotel or organise large corporate events, each online module will add extensive abilities to your resume. The interactive exercises and assessments will affirm your potential and raise your confidence in becoming an accomplished Hospitality Manager. Why choose this Hotel Manager Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional charge of 9.99 and PDF Certificate at 4.99. Who is this course for? This course is aimed at those individuals who work in hotel and leisure industries or organise large hospitality events regularly. It will prove equally useful to departmental leaders or small business owners. Career path The training offered by the Hotel Manager Course will be of great use to those working in hotels or other leisure facilities. As such, it will significantly enhance the careers or roles of: Hospitality Managers Hotel Managers Event Managers Accommodation Managers Catering Manager Conference Centre Manager Course Content Introduction to Hospitality Management Introduction to Hospitality Management 00:21:00 Module 2: An Overview of Hotel Industry An Overview of the Hotel Industry 00:15:00 Module 3: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection And Recruitment in Hospitality Industry 00:18:00 Module 4: The Process of Development and Training in Hospitality Industry The Process of Development and Training in the Hospitality Industry 00:21:00 Module 5: Management of Front Office Operations Management of Front Office Operations 00:16:00 Module 6: Management of Housekeeping, Engineering and Security Operations Management of Housekeeping, Engineering and Security Operations 00:24:00 Module 7: Management of Food and Beverage Operations Management of Food and Beverages Operations 00:17:00 Module 8: Management of Service Quality in Hospitality Industry Management of Service Quality in the Hospitality Industry 00:17:00 Module 9: Marketing in Travel and Tourism Business Marketing in Travel and Tourism Business 00:21:00 Module 10: Accounting in Hospitality Industry Accounting in Hospitality 00:23:00 Module 11: Customer Satisfaction Customer Satisfaction 00:20:00 Module 12: E-Hospitality and Technology E-Hospitality and Technology 00:19:00 Mock Exam Mock Exam - Hotel Manager 00:20:00 Final Exam Final Exam - Hotel Manager 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Enrol in our comprehensive Nail Care Course to master the art of nail care, including manicure, pedicure, nail art, and acrylic nail application. Suitable for beginners and aspiring beauty professionals, this course offers CPD certification and valuable skills for a career in the beauty salon industry.

Enrol in our Business Accounting & Bookkeeping course to gain essential skills for managing financial transactions, preparing statements, and using accounting software. Perfect for business owners, aspiring accountants, and finance professionals.

Gain essential skills in pet first aid with our Pet First Aid Advanced Diploma course. Learn how to handle various emergencies such as collapse, bleeding, fractures, and poisoning effectively. Perfect for pet owners, aspiring veterinary professionals, and animal enthusiasts.

Enhance your plumbing skills with Professional Plumbing Level 2. Master essential techniques, from basic components to UK standards compliance, ensuring proficiency in advanced plumbing practices.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Take The SIA Door Supervisor Course + First Aid, This Will Take You 6 Days To Complete. Enrol Now On To The Course! What Is SIA Door Supervisor Course? The SIA (Security Industry Authority) Door Supervisor Training is a comprehensive training program designed to prepare individuals for roles as door supervisors within the security industry in the United Kingdom. Door supervisors play a critical role in ensuring safety and security at licensed premises, including bars, clubs, and events. This SIA Door Supervisor Course + First Aid is 6 days, this is a compulsory course in order to attain the Door Supervisor Licence. Furthermore, this will allow you to work as a doorman, nightclub security, retail security, corporate security, construction security and many other security sectors. Enrol now or contact us for any further details.  Course Overview: 6 Days Course | 09:00 – 18:30 | Mon – Sat Every Week SIA Door Supervisor Course Road Map 1. Book Course Book your SIA Door Supervisor Training and First Aid Course in London (6 Days) 2. Attend Course Attend a 6-day course, and successfully pass all your SIA Door Supervisor exams.  3. Apply SIA Register for an account with SIA, and apply for your SIA Door Supervisor Licence. Course Information Why Choose SIA Door Supervisor Course? Expert Instructors Learn from seasoned professionals who bring real-world insights to the classroom. Our instructors are dedicated to your success, offering guidance and support throughout the training. Practical Training Gain hands-on experience in simulated security scenarios, preparing you for the challenges you’ll face in the field. Our practical sessions enhance your problem-solving skills and decision-making abilities SIA Compliance Stay ahead in the security industry by understanding and complying with SIA regulations. Our course covers the latest guidelines, ensuring you are well-versed in the legal and ethical aspects of security operations Job Placement Assistance We go beyond training by offering job placement assistance. Our network of industry connections helps you kickstart your security career with confidence. Ready To Begi Your SIA Journey? Your journey toward a rewarding and responsible career as a Door Supervisor starts here. Contact us today to enrol in our Door Supervisor Training at London Construction College, and take the first step towards an exciting and impactful career in security. Your future awaits! SIA Door Supervisor Course Content Unit 1 : Working In The Private Security Industry Legal Considerations in the Private Security Industry. Ensuring Health and Safety for Private Security Operatives . Awareness of Fire Safety. Procedures for Emergency Situations. Effective Communication Skills and Customer Care. Unit 2: Working As A Door Supervisor Adherence to Behavioral Standards. Understanding Civil and Criminal Law. Procedures for Search Operations. Protocols for Arrest Situations. Awareness of Drugs and Their Impact. Documentation of Incidents and Preservation of Crime Scenes. Compliance with Licensing Laws. Emergency Procedures. Unit 3: Conflict Management For The Private Security Industry Conflict Avoidance and Personal Risk Mitigation. De-escalation of Conflicts. Resolution and Lessons from Conflicts . Application of Communication and Conflict Management Skills for Door Supervisors. Unit 4: Physical Intervention Skills For The Private Security Industry Overview of Physical Intervention Skills. Essential Legislation Awareness . Fun Fact: The persuasive Communication and Conflict Management skills acquired in this course are applicable both professionally and personally in conflict situations. This standalone component alone holds a value exceeding the course price. SIA Door Supervisor Exam On the last day of the course, you’ll encounter four multiple-choice exams along with a practical assessment. We acknowledge that exams can be intimidating, but rest assured, there’s no cause for concern. The Door Supervisor course comprehensively covers all exam topics, and your skilled instructor will thoroughly equip you for success in these assessments. Embarking on an exciting career in the security industry as a Door Supervisor or Security Guard starts with the initial step of acquiring the right training. Throughout your Door Supervisor training, we guide you through the entire process, offering essential training and providing the necessary materials to assist you in obtaining your SIA Door Supervisor license. Document Checks Proof Of Identity You will need to provide documents that prove you are who you say you are. Address history You need to provide two proofs of address. Bank or building society statement issued within the last three months. Utility bill issued within the last three months. A credit card statement was sent to your current address within the last three months. Council Tax statement issued in the last 12 months. Mortgage statement issued in the last 12 months. Age You must be 18 or over to hold an SIA licence. Criminal record Please be aware, that even if you pass the SIA door supervisor, you will still need to pass SIA criminal record checks. If you live outside the UK, or you have spent 6 continuous months or more outside the UK in the last 5 years, you need to provide evidence of overseas criminal record checks to the SIA. SIA will only issue a licence after completing background checks.  Right to work in the UK You must have the right to work in the UK to get a front-line or non-front-line licence.  Important Things You Should Know FAQ SIA Door Supervisor Training What is the SIA Door Supervisor course, and why do I need it? The SIA Door Supervisor course is a training program designed for individuals seeking employment in the security industry, specifically in roles such as door supervision. The Security Industry Authority (SIA) requires this qualification for those working in designated roles to ensure a standard level of competence and professionalism. What does the SIA Door Supervisor Course cover? The SIA course covers a range of topics essential for door supervisors, including conflict management, physical intervention, emergency procedures, legal responsibilities, and customer service. It provides a comprehensive skill set needed to excel in the role. Can I take the course in London? Yes, the SIA Door Supervisor course is available in London.  How long does the course take to complete? The SIA Door Supervisor and First Aid is completed over 6 days of training. Is there an age requirement for taking the SIA Door Supervisor course? Yes, you must be at least 18 years old to take the SIA Door Supervisor course as it is a legal requirement for working in the security industry. What are the job prospects after completing the course? Successfully completing the SIA Door Supervisor course enhances your employability in the security industry. Door supervisors are in demand in various establishments, including nightclubs, bars, and events, and having the SIA qualification opens up job opportunities in these sectors. Do I need any prior experience in security to enrol in the course? No, prior experience in security is not a prerequisite for enrolling in the SIA Door Supervisor course. The course is designed to provide comprehensive training for individuals at various levels, including those new to the security industry. Can I take the SIA Door Supervisor course if I’m not a UK citizen? Yes, the SIA Door Supervisor course is open to individuals regardless of nationality. However, it’s essential to ensure that you meet the legal requirements for working in the UK, including visa regulations.

Ensure a safe workplace with our Safety Awareness 101 for New Employees course, covering PPE, emergency preparedness, fire safety, ergonomics, and more.

Explore your understanding of catering, conference and other events management which are involved in managing hospitality. Enrol the Level 2 Certificate in Hospitality Management course and learn the tricks and tips for managing the hospitality industry. Managing any hospitality services such as hotel, motel or others includes a wide range of skills. It covers kitchen management, HR and staff management, customer service and more. The course provides a general overview of the hospitality industry along with the types of accommodation, room and food services. Shortly, the course helps you to manage any hospitality service with ease. Who is this Course for? Level 2 Certificate in Hospitality Management is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Influences Which Affect the Industry 00:05:00 The Development of the Hospitality Industry 00:05:00 Hospitality Brands 00:15:00 Accommodation 00:05:00 Food Service 00:05:00 Successful Quality Management 00:05:00 Recommended Reading Recommended Reading : Level 2 Certificate in Hospitality Management 00:00:00 Mock Exam Mock Exam- Level 2 Certificate in Hospitality Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Hospitality Management 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00