2678 Customer Service courses

Whether you're an aspiring building surveyor or a construction professional looking to expand your knowledge, this diploma offers valuable insights and practical skills to excel in the field. Enrol today to take the first step towards a rewarding career in building surveying.

Enhance your mobile photography skills with our comprehensive course. Perfect for hobbyists, content creators, and aspiring photographers. Learn to capture stunning images and elevate your visual storytelling.

Empower yourself with the essential knowledge to recognise, report, and address modern slavery through our comprehensive Online Modern Slavery Training Course. Gain insights into the Modern Slavery Act and learn to identify signs of slavery, human trafficking, and forced labour. This CPD Accredited course equips participants with the skills and confidence to combat modern-day slavery effectively.

Are you ready to elevate your career in retail management? Dive into our comprehensive course, "Retail Management: Retail Pricing, Psychology and Strategies," designed to equip you with the essential knowledge and skills to excel in the dynamic world of retail. Whether you're an aspiring retail manager, a seasoned professional looking to update your skills, or someone eager to understand the intricacies of the retail industry, this course is your gateway to success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The "Retail Management: Retail Pricing, Psychology and Strategies" course provides a comprehensive understanding of the retail industry. Learners will explore effective retail strategies, the psychology behind consumer behavior, and the importance of communicating with customers. They will also gain insights into pricing strategies, brand management, and selling across multiple channels. The course emphasizes the significance of choosing the right retail location, staying updated with trends, and targeting customers effectively. Students will learn about the sales process, how to lead and manage a retail team, and negotiating deals with suppliers. Additionally, the curriculum covers essential aspects of supply chain management, retail buying, and merchandising. It also addresses the importance of health and safety in retail stores and developing robust store security procedures. By the end of the course, learners will be equipped with the skills needed to thrive in various retail management roles. Course Curriculum Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Psychology Module 04: Importance of Consumer Behaviour Module 05: The Importance of Communicating with Customers Module 06: Consumer Rights Act Module 07: Retail Pricing Module 08: Retail Brand Management Module 09: Selling in Multiple Channels Module 10: Choosing a Retail Location Module 11: Taking Trends and Targeting Customers Effectively Module 12: The Sales Process and Dealing with Customers at the Checkout Module 13: Management Skills for Leading Your Team Module 14: Negotiate the Right Deal with Suppliers Module 15: Supply Chain Management in Retailing Module 16: Retail Buying and Merchandising Module 17: Health and Safety for Retail Stores Module 18: Develop Store Security Procedures Learning Outcomes: Understand fundamentals and strategies of retail management. Analyse consumer behaviour and retail psychology. Communicate effectively with customers and understand consumer rights. Develop pricing strategies and brand management skills. Implement supply chain and store security procedures. Master management skills for leading retail teams. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring retail managers. Current retail employees. Small business owners. Individuals interested in consumer behaviour. Those entering the retail sector. Career path Retail Manager Store Supervisor Merchandising Manager Brand Manager Supply Chain Coordinator Customer Service Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Does looking at numbers terrify you? And constantly thinking about whether you are using proper grammar while talking? Then no worries, our Functional Skills Maths Level 2 and Functional Skills English courses are designed to help you overcome just that and also equip you with the essential skills you need for success in both your personal and professional life. Functional Skills Maths & English assists students with the fundamental abilities they'll need to succeed in the workplace, handle real-world scenarios, and pursue their education confidently and successfully. It will also help you get better grades in your GCSEs. With our Functional Skills Maths Level 2 and Functional Skills English courses you will be able to deal with mathematical problems, graphs, navigating profit and loss scenarios and probability. According to Reed a Teaching assistant can earn from £27,000 to £32,000 in a year depending on qualification, experience, location and other factors. Don't let a lack of qualifications hold you back. With our Functional Skills Maths Level 2 and Functional Skills English courses, you can build a strong foundation for a brighter future. Enrol today and take the first step towards unlocking your full potential! Join now in our Functional Skills Maths Level 2 & Functional Skills English Level 2 course and empower yourself with the skills that matter. Key Features: CPD Certified Functional Skills Maths Level 2 & Functional Skills English Level 2 course Developed by Specialist Lifetime Access This Functional Skills Maths Level 2 & Functional Skills English Level 2 course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Functional Skills Maths Level 2 & Functional Skills English Level 2. Whether you're looking to boost your confidence, open doors to new job opportunities, or simply gain a better grasp of essential Maths and English skills, our Functional Skills Maths Level 2 & Functional Skills English Level 2 courses are your stepping stone to success. Why Choose Our Functional Skills Maths Level 2 & English Level 2 course Course? By choosing our Functional Skills Maths Level 2 & English Level 2 course is a smart investment in your professional future. Our Functional Skills Maths Level 2 & English Level 2 course course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Functional Skills Maths Level 2 & English Level 2 course course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Functional Skills Maths Level 2 & English Level 2 course course is the key to unlocking your potential and advancing your professional journey. Functional Skills Maths Level 2 Curriculum 1.1 Understanding Numbers, including Negative Numbers 1.2 Exploring Decimal Notation 1.3 Grasping Fractions and Power 1.4 Delving into Exponents and Radicals 1.5 Multiples and Factors: Applications in Maths 1.6 Expressions: Manipulating Mathematical Statements 1.7 Graphs: Visualizing Mathematical Relationships 1.8 Calculating Perimeter and Area in Geometric Contexts 1.9 Utilizing Percentages and Averages 1.10 Navigating Profit and Loss Scenarios 1.11 Exploring Probability in Everyday Situations Functional Skills English Level 2 Curriculum 2.1 Reading Comprehension and Interpretation 2.2 Analyzing Sentence Structure in Texts 2.3 Writing Proficiency 2.4 Composition Writing Skills 2.5 Oral Communication and Speaking Abilities 2.6 Mastery of Grammar Learning Outcomes: After completing this Functional Skills Maths Level 2 & Functional Skills English Level 2 course, you will be able to: Recognise and manipulate fundamental maths concepts, including numbers, decimals, and fractions. Apply maths operations, including the interpretation of graphs, in various scenarios. Understand real-world mathematical applications such as percentages, profit, and probability. Comprehend and interpret written English passages with accurate sentence structure understanding. Demonstrate proficiency in writing compositions and effectively conveying ideas orally. Master language fundamentals, ensuring correct usage of grammar, spelling, and punctuation. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? This course is suitable for: Individuals seeking foundational knowledge in Functional Skills of Maths and English. Students aiming to improve their language and numeracy abilities through Functional Skills Maths and English. Learners preparing for further education or specific vocational training. Adults returning to education to enhance basic Maths and English skills through Functional Skills Maths and English. Those looking to improve employability through enhanced literacy and numeracy. Requirements There are no requirements needed to enrol into this Functional Skills Maths Level 2 & Functional Skills English Level 2 course. We welcome individuals from all backgrounds and levels of experience to enrol into this course. Career path After finishing this Functional Skills Maths Level 2 & Functional Skills English Level 2 course you will have multiple job opportunities waiting for you. Some of the following Job sectors are: Teaching assistant Office administrator Customer service representative Retail supervisor Sales assistant Call centre operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving

Register on the Ecommerce Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Ecommerce Management course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Ecommerce Management course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assessment To successfully complete the Ecommerce Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a CPD-accredited certificate as proof of your subject-knowledge. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The online training is open to all students and has no formal entry requirements. To study the Ecommerce Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Ecommerce Management Introduction to Electronic Commerce 00:18:00 E-Commerce Strategy and Implementation 00:21:00 Customer Service 00:21:00 Products, Brands, and Services 00:30:00 Content Planning and Production 00:18:00 Use of Social Networks 00:19:00 Marketing _ Advertising 00:35:00 Creating an Engaging User Experience 00:14:00 Transaction Management 00:20:00 E-Commerce Analytics 00:13:00 Mock Exam Mock Exam - Ecommerce Management 00:20:00 Final Exam Final Exam - Ecommerce Management 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Enrol in our comprehensive Nail Care Course to master the art of nail care, including manicure, pedicure, nail art, and acrylic nail application. Suitable for beginners and aspiring beauty professionals, this course offers CPD certification and valuable skills for a career in the beauty salon industry.

Enrol in our Business Accounting & Bookkeeping course to gain essential skills for managing financial transactions, preparing statements, and using accounting software. Perfect for business owners, aspiring accountants, and finance professionals.

Take The SIA Door Supervisor Course + First Aid, This Will Take You 6 Days To Complete. Enrol Now On To The Course! What Is SIA Door Supervisor Course? The SIA (Security Industry Authority) Door Supervisor Training is a comprehensive training program designed to prepare individuals for roles as door supervisors within the security industry in the United Kingdom. Door supervisors play a critical role in ensuring safety and security at licensed premises, including bars, clubs, and events. This SIA Door Supervisor Course + First Aid is 6 days, this is a compulsory course in order to attain the Door Supervisor Licence. Furthermore, this will allow you to work as a doorman, nightclub security, retail security, corporate security, construction security and many other security sectors. Enrol now or contact us for any further details.  Course Overview: 6 Days Course | 09:00 – 18:30 | Mon – Sat Every Week SIA Door Supervisor Course Road Map 1. Book Course Book your SIA Door Supervisor Training and First Aid Course in London (6 Days) 2. Attend Course Attend a 6-day course, and successfully pass all your SIA Door Supervisor exams.  3. Apply SIA Register for an account with SIA, and apply for your SIA Door Supervisor Licence. Course Information Why Choose SIA Door Supervisor Course? Expert Instructors Learn from seasoned professionals who bring real-world insights to the classroom. Our instructors are dedicated to your success, offering guidance and support throughout the training. Practical Training Gain hands-on experience in simulated security scenarios, preparing you for the challenges you’ll face in the field. Our practical sessions enhance your problem-solving skills and decision-making abilities SIA Compliance Stay ahead in the security industry by understanding and complying with SIA regulations. Our course covers the latest guidelines, ensuring you are well-versed in the legal and ethical aspects of security operations Job Placement Assistance We go beyond training by offering job placement assistance. Our network of industry connections helps you kickstart your security career with confidence. Ready To Begi Your SIA Journey? Your journey toward a rewarding and responsible career as a Door Supervisor starts here. Contact us today to enrol in our Door Supervisor Training at London Construction College, and take the first step towards an exciting and impactful career in security. Your future awaits! SIA Door Supervisor Course Content Unit 1 : Working In The Private Security Industry Legal Considerations in the Private Security Industry. Ensuring Health and Safety for Private Security Operatives . Awareness of Fire Safety. Procedures for Emergency Situations. Effective Communication Skills and Customer Care. Unit 2: Working As A Door Supervisor Adherence to Behavioral Standards. Understanding Civil and Criminal Law. Procedures for Search Operations. Protocols for Arrest Situations. Awareness of Drugs and Their Impact. Documentation of Incidents and Preservation of Crime Scenes. Compliance with Licensing Laws. Emergency Procedures. Unit 3: Conflict Management For The Private Security Industry Conflict Avoidance and Personal Risk Mitigation. De-escalation of Conflicts. Resolution and Lessons from Conflicts . Application of Communication and Conflict Management Skills for Door Supervisors. Unit 4: Physical Intervention Skills For The Private Security Industry Overview of Physical Intervention Skills. Essential Legislation Awareness . Fun Fact: The persuasive Communication and Conflict Management skills acquired in this course are applicable both professionally and personally in conflict situations. This standalone component alone holds a value exceeding the course price. SIA Door Supervisor Exam On the last day of the course, you’ll encounter four multiple-choice exams along with a practical assessment. We acknowledge that exams can be intimidating, but rest assured, there’s no cause for concern. The Door Supervisor course comprehensively covers all exam topics, and your skilled instructor will thoroughly equip you for success in these assessments. Embarking on an exciting career in the security industry as a Door Supervisor or Security Guard starts with the initial step of acquiring the right training. Throughout your Door Supervisor training, we guide you through the entire process, offering essential training and providing the necessary materials to assist you in obtaining your SIA Door Supervisor license. Document Checks Proof Of Identity You will need to provide documents that prove you are who you say you are. Address history You need to provide two proofs of address. Bank or building society statement issued within the last three months. Utility bill issued within the last three months. A credit card statement was sent to your current address within the last three months. Council Tax statement issued in the last 12 months. Mortgage statement issued in the last 12 months. Age You must be 18 or over to hold an SIA licence. Criminal record Please be aware, that even if you pass the SIA door supervisor, you will still need to pass SIA criminal record checks. If you live outside the UK, or you have spent 6 continuous months or more outside the UK in the last 5 years, you need to provide evidence of overseas criminal record checks to the SIA. SIA will only issue a licence after completing background checks.  Right to work in the UK You must have the right to work in the UK to get a front-line or non-front-line licence.  Important Things You Should Know FAQ SIA Door Supervisor Training What is the SIA Door Supervisor course, and why do I need it? The SIA Door Supervisor course is a training program designed for individuals seeking employment in the security industry, specifically in roles such as door supervision. The Security Industry Authority (SIA) requires this qualification for those working in designated roles to ensure a standard level of competence and professionalism. What does the SIA Door Supervisor Course cover? The SIA course covers a range of topics essential for door supervisors, including conflict management, physical intervention, emergency procedures, legal responsibilities, and customer service. It provides a comprehensive skill set needed to excel in the role. Can I take the course in London? Yes, the SIA Door Supervisor course is available in London.  How long does the course take to complete? The SIA Door Supervisor and First Aid is completed over 6 days of training. Is there an age requirement for taking the SIA Door Supervisor course? Yes, you must be at least 18 years old to take the SIA Door Supervisor course as it is a legal requirement for working in the security industry. What are the job prospects after completing the course? Successfully completing the SIA Door Supervisor course enhances your employability in the security industry. Door supervisors are in demand in various establishments, including nightclubs, bars, and events, and having the SIA qualification opens up job opportunities in these sectors. Do I need any prior experience in security to enrol in the course? No, prior experience in security is not a prerequisite for enrolling in the SIA Door Supervisor course. The course is designed to provide comprehensive training for individuals at various levels, including those new to the security industry. Can I take the SIA Door Supervisor course if I’m not a UK citizen? Yes, the SIA Door Supervisor course is open to individuals regardless of nationality. However, it’s essential to ensure that you meet the legal requirements for working in the UK, including visa regulations.