Booking options
£34.95
£34.95
On-Demand course
16 minutes
All levels
Words can make or break or break a good first impression. Choose them carefully. Discover why it is important to use positive language, expressing what you can do, not what you can't. Understand how to be specific in your written and spoken communication and how to end your sentences appropriately. Be careful how you express yourself. You may not be preventing wars, but one word can save or lose a valued customer!
Explain the power of words used in business, Choose appropriate, more powerful word choices, Edit writing to use less words for more impact
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams