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£2,295
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ITIL 4 Specialist: Create, Deliver and Support
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- Completion Certificate
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Highlights
Delivered In-Person
Delivered at organisers' location
London
Full day
All levels
Description
ITIL® 4 Specialist: Create, Deliver and Support
The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation.
This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam.
What You Will Learn
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification:
Understand how to plan and build a service value stream to create, deliver, and support services
Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams
Know how to create, deliver, and support services
Organization and Culture
Organizational Structures
Team Culture
Continuous Improvement
Collaborative Culture
Customer-Oriented Mindset
Positive Communication
Effective Teams
Capabilities, Roles, and Competencies
Workforce Planning
Employee Satisfaction Management
Results-Based Measuring and Reporting
Information Technology to Create, Deliver, and Support Service
Integration and Data Sharing
Reporting and Advanced Analytics
Collaboration and Workflow
Robotic Process Automation
Artificial Intelligence and Machine Learning
CI / CD
Information Model
Value Stream
Anatomy of a Value Stream
Designing a Value Stream
Value Stream Mapping
Value Stream to Create, Deliver, and Support Services
Value Stream for Creation of a New Service
Value Stream for User Support
Value Stream Model for Restoration of a Live Service
Prioritize and Manage Work
Managing Queues and Backlogs
Shift-Left Approach
Prioritizing Work
Commercial and Sourcing Considerations
Build or Buy
Sourcing Models
Service Integration and Management
About The Provider
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